Pass The Property Omdömen 

1 009
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We are staying here at present with 8 adults and 5 children the rooms are very comfortable plenty of space for everyone with additional hot tub and playroom to make our stay more enjoyable

Betygsatt 1 av 5 stjärnor

Rented a property through Airbnb, supposedly “maintained” by this company. The reality was disgraceful: stained carpets, torn curtains, broken picture frames, smashed mirrors and a strong smell of s... Se mer

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Betygsatt 5 av 5 stjärnor

Amazing property, so big and spacious. Very modern, clean. Beds very comfortable. Amazing location. Had a lovely stay with the family for my daughters graduation. Definitely will be back. Owners very... Se mer

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Betygsatt 5 av 5 stjärnor

Our stay at Artist Abode was great! The apartment was comfortable and clean and within walking distance of downtown. I highly recommend!

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Företagsinformation

  1. Uthyrning av semesterbostad

Informationen kommer från olika externa källor

Let us help you increase your rental yield using short term property letting. Full Listing Management Cleaning, Key Management, and Guest Communication.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 80 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(1 009)

70 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

The hosts are very responsive and easy…

The hosts are very responsive and easy to communicate with. You can easily arrange everything with them without any problems.

15 oktober 2025
Omdöme utan inbjudan
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Svar från Pass The Property

Thank you so much for your kind words! We’re glad to hear you found communication easy and smooth. It was a pleasure hosting you, and we’d be happy to welcome you back anytime!

Betygsatt 5 av 5 stjärnor

I had a great stay at this property

I had a great stay at this property. It's a very nice and comfortable place with everything you need for a relaxing visit. The customer service was excellent—staff were always approachable, friendly, and very helpful. I would definitely stay here again and highly recommend it to anyone looking for a pleasant and hassle-free experience.

11 oktober 2025
Omdöme utan inbjudan
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Svar från Pass The Property

Thank you so much for your wonderful review! We’re thrilled to hear you had a great stay and found the property comfortable and well-equipped for a relaxing visit. It’s lovely to know our team made your experience pleasant and hassle-free. We truly appreciate your recommendation and would be delighted to welcome you back anytime!

Betygsatt 5 av 5 stjärnor

Had an awesome stay in one of the…

Had an awesome stay in one of the property they manage. Highly recommended

11 oktober 2025
Omdöme utan inbjudan
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Svar från Pass The Property

Thank you so much for your kind feedback! We’re delighted to hear you had an awesome stay at one of our properties. Your recommendation means a lot to us — we’d be happy to host you again anytime!

Betygsatt 5 av 5 stjärnor

10/10 experience

10/10 experience

11 oktober 2025
Omdöme utan inbjudan
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Svar från Pass The Property

Thank you so much! We’re thrilled you had a 10/10 experience — we’d love to host you again soon!

Betygsatt 5 av 5 stjärnor

Stayed in this property for 2 nights…

Stayed in this property for 2 nights this past weekend - the location is perfect, very central, just a 2 min walk from the main high street, and a 10 min walk from Lincoln Cathedral. The flat it’s self it’s very modern and well presented, the living room space is with plenty of room if there a big group of you!
Would happily stay here again!

10 oktober 2025
Omdöme utan inbjudan
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Svar från Pass The Property

Thank you so much for your lovely review! We’re delighted to hear you enjoyed your stay and found the location convenient and the flat comfortable and spacious. It’s great to know everything met your expectations — we’d be happy to host you again anytime!

Betygsatt 5 av 5 stjärnor

Comfortable staying and kind support team

The apartment was in perfect condition and fully equipped with every kind of supply. It was clean, pleasantly scented, and located in an excellent area. The support team was very kind and fully met my expectations, especially in terms of the quickness of their responses. I highly recommend it to everyone!

8 oktober 2025
Omdöme utan inbjudan
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Svar från Pass The Property

Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed your stay and found the apartment clean, well-equipped, and ideally located. It’s great to know our support team met your expectations and provided prompt assistance. Your recommendation means a lot to us — we’d be delighted to welcome you back anytime!

Betygsatt 5 av 5 stjärnor

I recently switched the management of…

I recently switched the management of my two Manchester properties to Pass The Property, and I couldn’t be happier with the results! After a frustrating experience with my previous management company, who left the properties in poor condition, Pass The Property stepped in and handled everything swiftly, professionally, and with real attention to detail.

Not only did they get both properties back on track, but my earnings have also increased by over 40% compared to what I was making before. What’s even better is that the cleaning fee is charged directly to guests, and there are no hidden fees — everything is transparent and straightforward.

Their communication has been fantastic from day one, and the entire process has been completely stress-free. The improvement in both service and performance has been remarkable, and I’m already preparing to onboard another property with them soon.

4 juli 2025
Omdöme utan inbjudan
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Svar från Pass The Property

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you’ve had such a positive experience since joining Pass The Property. Our team takes great pride in delivering professional, transparent, and stress-free management — so it’s fantastic to know this has made a real difference for you and your properties.

We truly appreciate your trust in us and are thrilled to see your earnings and property performance improving. We look forward to continuing our partnership and helping you onboard your next property soon!

Betygsatt 5 av 5 stjärnor

Great experience with the services…

Great experience with the services provided. High quality department and fast and helpful communication.

7 oktober 2025
Omdöme utan inbjudan
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Svar från Pass The Property

Thank you so much for your kind words! We’re delighted to hear you had a great experience and that our team’s communication and service met your expectations. We truly appreciate your feedback and look forward to continuing to provide the same high-quality support in the future.

Betygsatt 1 av 5 stjärnor

Check small print and all review!!

Having contacted Booking.com with my concerns about the standard of the properties in Bath that we booked with this company I am rating them as poor. Although one member of staff Aileen has been consistently helpful throughout my concerns. We were three ladies in our 80th year who annually meet for a break around the country. We have never in 13 years had such an awful experience. The Abbey Gate accommodation had been occupied and not cleaned. It was in a totally unacceptable state. It needed a deep clean and was misrepresented by the photos on line.i had paid a £300 deposit for breakages or soiled tea towels!According to my discussion with the owner of the cafe through which you enter the flat I’m certainly not the first to find it unacceptable. As I complained to the company we were then No 12 Lorne Rd which appeared to be in a student area which was deplorable. We had folk knocking on the door in the night. Quite alarming! The shower was in the bath and, I think, that the screen needed attention as the floor flooded badly if you showered. I had deliberately booked accommodation with a separate shower as getting into a bath can be a safety issue for elderly ladies especially as one of us had a hip replacement. We could not get the television to connect to the internet so unable to watch anything. Therefore, we came in and went to bed once the heating worked. The first night was freezing. We left early on our third day, happy to get out of the area. We were not in a financial position to move out into a hotel and so had to put up with it. The company have offered £37.50 in compensation which I have declined as unacceptable. Be careful to read all small print when booking with this company and I hope your experiences are better than ours.

29 september 2025
Omdöme utan inbjudan
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Svar från Pass The Property

Thank you for sharing your feedback, and we’re truly sorry to hear that your experience did not meet your expectations.

We completely understand your concerns. You had initially mentioned that you would not be staying and requested a full refund. We advised that you could cancel and receive a refund for the remaining nights; however, as you decided to continue your stay, a full refund was not possible.

That said, we did provide a compensation amount as a gesture of goodwill, as we always strive to handle all guest matters fairly and with understanding.

We truly appreciate your feedback, as it helps us continue improving our service, and we’re sorry again for any inconvenience caused.

Betygsatt 5 av 5 stjärnor

The accommodation was fantastic and the…

The accommodation was fantastic and the hosts had great communication throughout. Would recommend!!

9 september 2025
Omdöme utan inbjudan
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Svar från Pass The Property

Thank you so much for your kind words! We’re really glad you enjoyed your stay and appreciated our communication. It was a pleasure hosting you, and we’d be happy to welcome you back anytime!

Betygsatt 5 av 5 stjärnor

Great company

Great company, very communicative and helpful with everything and every one of my needs were met! Would definitely recommend.

1 oktober 2025
Omdöme utan inbjudan
Logotyp för Pass The Property

Svar från Pass The Property

Thank you so much for your lovely feedback! We’re delighted to hear that you had a great experience and that we could meet all your needs. It was a pleasure hosting you, and we’d be happy to welcome you again anytime!

Betygsatt 5 av 5 stjärnor

Lovely place to stay

Lovely place to stay, all clean find it as on description and on pictures. Close to my work and love to stay here again.
Would recommend it to all in big group stay for work or others

29 september 2025
Omdöme utan inbjudan
Logotyp för Pass The Property

Svar från Pass The Property

Thank you so much for your lovely review! We’re really glad you found everything clean and as described, and that the location was convenient for your work. It was a pleasure hosting you, and we’d be delighted to welcome you back anytime — whether for work or leisure!

Betygsatt 1 av 5 stjärnor

Back in March I wrote some scathing…

Back in March I wrote some scathing reviews, needless to say Pass The Property tried and failed to have them removed. All of a sudden, PTP start to gain a huge amount of reviews, look at how this company uses Trustpilot link. In February they received zero reviews, by the end of May they 72 which I found odd as when I was in business with them, out of 10 bookings, they could only get 1 review for my business which was suppose to be a hands off approach as they would manage everything.

When I looked at some of the reviews, there are people saying how great PTP were for their business, yet when I researched the names in Company House, they didn't exist, maybe PTP can explain that one.

30 september 2025
Omdöme utan inbjudan
Logotyp för Pass The Property

Svar från Pass The Property

Thank you for taking the time to leave your comments. While we respect everyone’s right to share feedback, some of the claims made here are factually incorrect and based on misunderstandings.

Firstly, Trustpilot independently verifies reviews. We cannot simply “add” or “remove” them, and our growth in feedback since February reflects the natural increase in the number of clients actively engaging with our services. Reviews come from genuine clients, not Companies House registrations — as many of our customers are individual landlords or private investors who would not appear on the Companies House database.

Secondly, the suggestion that we only generated “1 review out of 10 bookings” for your business highlights a misunderstanding of how guest review systems work. Reviews are entirely voluntary, and no company can guarantee that every guest will leave one. What we can do, and what we continue to do successfully, is provide the service and support that encourages clients to recommend us, as demonstrated by the many verified reviews now visible.

We’re proud that our current clients are happy to share their positive experiences publicly, and while we appreciate that you no longer work with us, we wish you the best with your future ventures.

Betygsatt 1 av 5 stjärnor

Avoid!!

Avoid!!! this property ( boutique
2 bed flat in Camden ) at all costs! Managed by Pass The Property Ltd
it is completely unsafe and unfit for children because The entrance is under active construction with scaffolding ( we sent pictures to booking and the company) — never mentioned on Booking.co They also demanded an extra £300 deposit, which was unclear — we thought it was included in the booking. We tried to cancel one hour after booking, and they refused. Upon arrival we saw the scaffolding and construction. We could not stay, and the host refused a refund. This is unacceptable and deceptive — Booking.com should remove this listing immediately!

Nor booking or the Pass the property Ltd. took any responsibility, the answer was its the building and not the property ( though the scaffolding was on top the front door).

After reading your reply,
Mentioning you are very sorry that the information about the scaffolding was not clear (was never even mentioned).
And still you took our money, didn’t agree to cancel and didn’t return our deposit though you have camera in the property and we didn’t entered.
So I don’t see about what exactly are you sorry about.
Pay us the money back, it is that simple.

25 september 2025
Omdöme utan inbjudan
Logotyp för Pass The Property

Svar från Pass The Property

We’re very sorry to hear that you were disappointed and appreciate you taking the time to share your feedback.

The scaffolding mentioned is part of external building maintenance being carried out by the building management, not within the apartment itself. Unfortunately, this work is outside our direct control, but the property remains safe and accessible. We always aim to update listings promptly when external works occur, and we regret if this was not made clear at the time of your booking.

Regarding the security deposit, this is a standard, fully refundable hold — clearly stated in our booking terms and requested by our property management policy to ensure guest and property protection.

We understand your frustration and are sorry this stay did not meet your expectations. We’ve shared your comments with the building management to ensure clearer communication for future guests.

Betygsatt 5 av 5 stjärnor

Been using pass the property over a…

Been using pass the property over a numerous of years for my rental property and their service has always been on point, will definitely recommend using them!

20 september 2025
Omdöme utan inbjudan
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Svar från Pass The Property

Thank you so much for your continued trust and kind words! We’re delighted to hear that you’ve been happy with our service over the years. It’s always a pleasure working with you, and we truly appreciate your recommendation!

Betygsatt 5 av 5 stjärnor

I only have to say I’ve had a great…

I only have to say I’ve had a great experience with past the property. From the very beginning they were very accommodating when I needed to adjust my dates. And very willing to arrange an early check-in when I inquired about it. Extremely fast responses from very friendly employees.

14 september 2025
Omdöme utan inbjudan
Logotyp för Pass The Property

Svar från Pass The Property

I’ve had a great experience with Pass the Property. From the very beginning, they were very accommodating when I needed to adjust my dates and were happy to arrange an early check-in when I asked. Their responses were extremely fast, and every interaction was with friendly, helpful staff.

Betygsatt 5 av 5 stjärnor

great place

14 september 2025
Omdöme utan inbjudan
Logotyp för Pass The Property

Svar från Pass The Property

Thank you for your review! We’re glad you enjoyed your stay and would love to host you again in the future

Betygsatt 5 av 5 stjärnor

Amazing place and service

14 september 2025
Omdöme utan inbjudan
Logotyp för Pass The Property

Svar från Pass The Property

Thank you for your kind words! We’re so pleased to hear you enjoyed both the place and our service. We’d be delighted to welcome you back anytime!

Betygsatt 5 av 5 stjärnor

The best experience ever

From the moment we arrived at this wonderful property, it was clear we were going to enjoy all it had to offer
In a beautiful location, the property exudes luxury in every room.
The bedrooms were all spacious and had plenty of storage, and super bedding.
Every room had ample sockets
The garden was a great size and had a lovely seating area.
Lots of storage in the kitchen and an added bonus of a games area attached to it.
With an XBox too there was plenty for us all, at varying ages, to do.
The pool and sauna were just the most wonderful touch.
Loved it that much, I cried when I left 🤣
Absolutely would not hesitate to return.

4 september 2025
Omdöme utan inbjudan
Logotyp för Pass The Property

Svar från Pass The Property

Thank you so much for your amazing feedback! We’re thrilled to hear you enjoyed the property, from the spacious bedrooms and games area to the pool and sauna. We’d be absolutely delighted to welcome you back anytime!

Betygsatt 5 av 5 stjärnor

Absolutely fantastic

Absolutely fantastic

4 september 2025
Omdöme utan inbjudan
Logotyp för Pass The Property

Svar från Pass The Property

Thank you so much! We’re delighted you had such a fantastic stay and would love to host you again soon.

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