Ordered two costumes on October 12th with 2-3 day delivery. It’s now October 21st, I’ve contacted them 3 times - of which once I received an automated response advising that I will not be hearing from... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
1 star is too nice, I ordered my children’s Halloween costumes on Thursday 15/10/26 expecting them to be here by now (need for tomorrow).. still no update and the website still says “being prepped”... Se mer
Ordered a costume for my child for halloween on the 9th of october, it is now the 22nd and order hasn't moved, still not even dispatched and emails are being ignored. Halloween is once a year, and... Se mer
Disappointing service and no communication I placed an order for Halloween costumes on 10th October and was advised that delivery would take 3–5 business days. It’s now 19th October, and I’ve st... Se mer
Företagsinformation
Skrivet av företaget
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Kontaktuppgifter
Unit 4, Tallow Way, M44 6RJ, Manchester, Storbritannien
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,3
Mycket dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 65 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Order not fulfilled
I Ordered a fancy dress costume which had a delivery estimate of 2-5 days, 10 days later and a message to the company I still have had no response or more annoying the delivery. If they were not able to fulfil the order and let me know I could easily have gone somewhere else.
11 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Mick.
Thank you for your review.
We're sorry to hear you were disappointed with your experience.
Unfortunately, your order coincided with our warehouse relocation, which temporarily affected our usual dispatch times. We completely understand how frustrating this was, especially when you were expecting delivery within the original estimated timeframe.
We would like to clarify that we responded to your email within 24 hours, and, as requested, we promptly cancelled your order and arranged your refund.
The warehouse move has now been completed, and we're pleased to say that our dispatch and shipping times have returned to normal. We're sorry that your order was affected during this period and appreciate your feedback, as it helps us continue to improve our service.
Thank you again, and we wish you all the best.
Party Delights
Great customer service
I read several reviews on here after not receiving my order of several weeks of waiting. Yes they did take a while to deliver, yes they did come in a split package, however I also paid a lot less than other websites. The balloons did eventually come through. The issues that I had I emailed customer services, and they replied very promptly & dealt with the situation almost the next day. With even a partial refund for the issues that I had mentioned.
I was very impressed with the whole customer service & the efficiency of dealing with the situation, therefore I am writing this review to ensure people to not feel put off buying from this site. As you’re saving a huge amount when buying goods from here, just order in advance!!
I will definitely be ordering from them in the future!
Thankyou :)
11 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Shaneela.
Thank you for your review.
Thank you so much for taking the time out of your day to leave us a review - we really do appreciate this.
Yes, we have had some issues with a recent relocation of our main warehouse which has resulted in some delays but good new is that it's now been complete, we're shipping within normal timeframes and next day delivery is back available.
I'm so pleased that the customer service team were helpful and they'll really appreciate the shout out!
Take care and we look forward to you purchasing again with us in future.
All the best,
Party Delights
Missing items no reply to emails
I ordered three packs of gothic mansion scene setter but only received one I have emailed multiple times but still have had no reply, customer service has a lot to be desired.
30 maj 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Elizabeth.
Thanks for your review.
We’re sorry to hear you feel dissatisfied with your experience.
Having checked our records, we can confirm that we responded to your emails within 24 hours and were in ongoing communication with you regarding your order. When you advised that one item was missing from your delivery, we offered a replacement, which was accepted.
We always aim to resolve any issues as quickly as possible and are pleased we were able to put a resolution in place for you at the time.
If there is anything further you need support with, please don’t hesitate to contact our customer service team directly.
Kind regards,
Party Delights
Dreadful service
Dreadful service. I ordered party supplies for a 90th birthday party over 2 weeks ahead of time. The website stated delivery in 7 working days. The parcel finally arrived 7 days after the party had taken place.
When I emailed to complain and ask for a refund I received a reply saying 'good news, your parcel has been dispatched'. It wasn't good news as I'd had to order replacement supplies fir the party at the last minute and was out of pocket.
I'm waiting for a refund and an apology.
8 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi.
Thank you for your recent review.
We are very sorry to hear that your order did not arrive in time for your event and completely understand how disappointing this must have been.
We would like to clarify that the order was not dispatched within our usual timeframe due to unforeseen delays caused by a warehouse move, which impacted processing during that period. We fully appreciate how frustrating this was and sincerely apologise for the inconvenience caused.
As soon as our team was made aware that the order had arrived after your required date, we responded within 24 hours and provided a pre-paid returns label so the item could be returned to us at no cost. Once the return is received, your refund will be processed promptly.
We are sorry again for the disruption caused and thank you for your patience while this is resolved.
Many thanks
Party Delights
Wrong order received
Ordered beautiful blue floral plates and flower edged napkins. But that did not arrive!
Instead I received a level 8 bunting, controller paper napkins and a number 8 balloon pack. So I guess I have a little boys birthday party stuff and he has probably got my nice floral stuff!
Need them for this Sunday the 7th of June, NO CHANCE of that happening.
Need to go out and look for a nice substitute.
Please return money in full and postage for stuff that WAS NOT ordered.
First time using, probably will be the last!
5 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Ingrid.
Thanks for your recent review.
We are very sorry to hear about the issue with your order and completely understand how frustrating this must have been, especially as the items were needed for an upcoming event.
We would like to clarify that we were first made aware of the issue on the Friday evening, and our customer service team responded on the following Monday morning as we do not operate over the weekend. As soon as the matter was reviewed, we processed a full refund for the order, including postage, without requiring the return of the items.
We sincerely apologise for the packing error and any inconvenience this caused. We appreciate how important it is for event items to be correct and delivered on time, and we are sorry we did not meet expectations on this occasion.
All the best,
Party Delights
Avoid like the plague
Ordered from here 2 weeks ago. Received two items from my large order that can’t be used without the rest of the order. The remainder of the order has been sat for 2 weeks doing nothing. Have emailed twice to explain my event is coming up and I desperately need the remaining items from the order. Have not received any response. Tried to get in touch via website. No response. At this point I’m not going to receive the order I’ve paid for and lose out on a lot of money. Please avoid this company
21 maj 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Jack.
Thank you for your receive review.
We are sorry to hear about your concerns regarding your order and understand how important it is to receive items in time for an upcoming event.
Having reviewed our records, we can confirm that we have an ongoing email correspondence with you regarding this order, and our customer service team has responded to all messages within 24 hours of receipt. In this case, the review was left at the same time as the initial enquiry was sent, prior to our team having the opportunity to respond.
I can see a cancellation request has been put through for the order and the customer service team will resolve this for you quickly and efficiently.
Kind regards,
Party Delights.
Useless
Useless. Ordered a full party’s worth of items and the order was never even dispatched. Party is tomorrow.
Hopefully the refund I’ve requested will come through quickly.
I ordered a second load of party items from Temu/Shein 2 days after this order for a different occasion and they managed to turn up all the way from china before even getting a reply to my email asking where my order was from party delights.
29 maj 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi.
Thank you for your recent review.
We are very sorry to hear that your order did not arrive in time for your event and completely understand how disappointing this must have been, especially with the timing of your party.
At the time of your order, we were experiencing unforeseen delays due to a warehouse move, which impacted dispatch and processing times for some orders. We fully appreciate how frustrating this would have been and sincerely apologise for the inconvenience caused.
We would also like to clarify that our customer service team has been in contact with you regarding this order, and we have responded to your emails within 24 hours of receipt. We understand that this situation has been upsetting and we are sorry for the impact it has had on your plans.
Kind regards,
Party Delights
Do not order from this company
Do not order from this company! Not only have they taken my money and failed to provide the items. They now are not refunding the money i am owed. Iv had to chase after my items after they failed to deliver them expressly., their customer service is slow and takes 48 hours plus to respond.
18 maj 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Becky.
Thank you for your review.
We are sorry to hear that you feel dissatisfied with your experience and understand your frustration.
We would like to clarify that a full refund for this order has been processed. There was a slight delay in completing the refund due to incorrect order information initially provided, which required additional time to locate and verify the order details. However, this has now been successfully resolved and the refund has been issued.
We also want to reassure you that we do not withhold legitimate refunds, and all valid refund requests are processed in line with our returns and refunds policy.
We apologise for any inconvenience caused during this process and appreciate your patience while this was resolved.
All the best,
Party Delights
Avoid this website !
Avoid this website !! order never turned up! no refund
20 maj 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Casey.
Thanks for your review.
We are sorry to hear about your experience and understand how frustrating it is when an order is not received.
Unfortunately, we are unable to locate any order details from the information provided in this review, which means we are not currently able to investigate or verify the case.
We have had some delays but if a order isn't going to arrive a refund will always be processed - please get in touch with your order information and we can get this resolved for you.
Kind regards,
Party Delights
My order arrived!
I was really worried after I'd placed my order and then read these reviews, but thankfully my item did arrive! It did take a little longer than stated on the website, rather than the 3-5 working days it originally stated, it took around 7 working days.
But I'm happy with my order, and hopefully they can solve the delivery issues for other people, then I'd be happy to order again! Also it was a bargain price as the exact same items were triple the price elsewhere.
14 maj 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Megan.
Thank you for your recent review.
I'm pleased to hear that you're happy with the order. We're terribly sorry for the delay in shipping your order, we have had a recent warehouse move and unfortunately, have had some issues that we didn't for see.
I'm pleased though that you're happy with the order and all arrived ok! We appreciate you taking the time to leave us a review.
All the best,
Party Delights
Terrible customer service and communication
I’ve have ordered from this company in the past and usually fine, however over 6 weeks ago I ordered stuff over £50 for my little girls first communion, nothing arrived so I ordered more stuff to be here on time, only last week 2 items came, when I contacted the company they said they had delays with a new warehouse move, which I’ve emailed several times and no response and the telephone number is not recognised , products are great when they do arrive, but so disappointed in the service.
20 april 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Christine.
Thanks for your review.
We are sorry to hear about your experience and completely understand how disappointing this must have been, particularly as the items were needed for your daughter’s First Communion.
We would like to clarify that we have been in ongoing contact regarding your order and have responded to your emails throughout this process. While we no longer operate a telephone line, our customer service team has been available via email and has continued to provide updates where possible.
During the period in question, we experienced significant delays due to a warehouse move, which unfortunately affected dispatch times across a number of orders. We are pleased to confirm that both orders have now been fulfilled, however we fully appreciate the frustration caused by the delay and any inconvenience this created.
We are very sorry for the disruption and appreciate your understanding while this situation was being resolved.
Kind regards,
Party Delights
‼️ No order dispatched
‼️‼️ I waited 4 weeks and never recieved my order in time for my son’s 2nd birthday. The company said there is a warehouse issue, however from reading other reviews this seems to be an ongoing issue that started in 2025.
17 april 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Harriet.
Thanks for your review.
We would like to sincerely apologise for the delay with your order and for the disappointment caused, especially as the items were intended for your son's 2nd birthday. We completely understand how frustrating it is when an order does not arrive in time for such an important occasion.
During this period, we experienced significant disruption caused by a warehouse relocation, which unfortunately impacted the dispatch and delivery of some orders more severely than anticipated. While this was a temporary issue, we appreciate that it does not change the inconvenience caused to customers who were affected.
We regret that we were unable to fulfil your order within the timeframe you expected and apologise for the impact this had on your celebration plans. Since then, the warehouse move has been completed and our operations have returned to normal.
Thank you for your feedback, and once again, please accept our sincere apologies for your experience.
Kind regards,
Party Delights
Terrible communication with no response…
Terrible communication with no response to multiple emails and enquiries via the website. Order had missing items and can’t get through to anyone to query this or request a refund. Avoid this shop.
13 maj 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Sarah.
Thanks for your review.
We are sorry to hear that you were dissatisfied with your experience.
Having reviewed our records, we can confirm that your order was dispatched within the extended timescale that was communicated during our warehouse transition period. We can also confirm that all emails and enquiries received from you were responded to within 24 hours.
We take reports of missing items seriously and always work to resolve any issues as quickly as possible. As we do not discuss specific order details publicly, we would encourage you to contact our customer service team directly if there is still an outstanding issue that requires attention.
We appreciate that delays and order issues can be frustrating, and we apologise for any inconvenience caused during this period. We are pleased to confirm that our warehouse move has now been completed and normal service has resumed.
All the best,
Party Delights
I ordered two cardboard numbers that…
I ordered two cardboard numbers that can be filled with balloons on 3rd may for my mums 60th birthday. I’ve had no response when enquiring where this order is as I was concerned it’s not been updated at all since placing the order. I have emailed x3 times now asking for an update and now a refund as the party is in 3 days and I will
Obviously not receive the items. Extremely disappointing and I wish I would have seen the other reviews before buying. Would not recommend.
Can anyone from party delights get back to me and issue the refund. Thank you.
3 maj 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Kate.
Thanks for your recent review.
We are sorry to hear that your order did not arrive in time for your planned celebration and understand how disappointing this must have been.
At the time of your order, we were experiencing delays that affected the dispatch of some orders. We note that you contacted our customer service team seeking an update and then followed up shortly afterwards requesting a cancellation. While we always aim to respond as quickly as possible, our stated response time is up to 48 hours during busy periods. In this instance, we replied within 24 hours and confirmed the cancellation of your order in line with your request.
We appreciate that the delay meant the items were no longer required, and we regret any inconvenience this caused. Customer feedback is important to us, and we are continually working to improve both our communication and service.
Kind regards,
Party Delights
SCAM??!
SCAM??!
Ordered with party delights back on the 20th April and still waiting for items on the 10th May, have just requested a refund but looking at other reviews this might take some time too. Chased up my order after a week and received what seemed like an auto response explaining they were having problems with their warehouse. Chased after another week and was told there was nothing more that could be done, they apologised and mentioned that ‘customer satisfaction is extremely important’ however when I looked on their website there is no mention of goods taking longer than ‘normal’ to arrive and they still appear to be processing new orders despite the fact that customers who ordered 3 weeks ago haven’t received their items yet. I trusted the company would still deliver but they haven’t, now I’ve had to spend double the money getting some last minute decorations for my daughter’s birthday (and the party has been and gone). AVOID!!
10 maj 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi.
Thank you for your recent review.
We are sorry to hear that you were disappointed with your experience and understand your frustration, particularly as the items were intended for your daughter's birthday.
During this period, we experienced unforeseen delays due to a warehouse move, which unfortunately impacted the dispatch of some orders. We appreciate that this caused inconvenience for a number of customers and sincerely apologise for the disruption.
We would like to clarify that information regarding extended dispatch times was displayed on both our delivery information page and at checkout while these delays were ongoing. Our customer service team also worked to keep customers informed and responded to enquiries with the most up-to-date information available at the time.
Unfortunately, as no order information has been provided with this review, we are unable to investigate the specific details of your order or comment on the status of any refund request. We would encourage you to contact us directly with your order number so that we can review the matter fully.
We are pleased to confirm that the warehouse move has now been completed and our operations have returned to normal. We apologise again for the inconvenience caused.
Kind regards,
Party Delights
No order received
Placed my order 2 weeks ago, chased it up last week only then to be told there are delays in the warehouse, no prior information and only got the update after I got in touch, Not given any specific timescale on when it would be dispatched, just told to wait!
Wish I had read recent reviews prior to placing my order! Customer service are not helpful at all
22 april 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Michelle.
Thank you for your review.
We're sorry to hear that you were unhappy with your experience. During this period, we experienced unforeseen delays as a result of a warehouse move, which unfortunately impacted the dispatch times of some orders. We appreciate the frustration this caused and apologise for any inconvenience.
We would like to clarify that our customer service team worked hard to keep customers updated and responded to all enquiries as quickly as possible during this time. As the warehouse transition was ongoing, we were not always able to provide precise dispatch dates, but we did provide the most accurate information available at the time.
Unfortunately, as no order information has been provided with this review, we are unable to investigate the specific details of your case further. If you would like us to look into this for you, please contact us directly with your order number and we will be happy to review the matter.
We are pleased to confirm that the warehouse move has now been completed and our operations have returned to normal.
All the best,
Party Delights
Ordered products on the 20th april and…
Ordered products on the 20th april and now 28th april its still showing as not dispatched and despite several messages to customer care which have gone unanswered - i have no items and am missing the money i paid.
I had ordered them for comic con for 1st may but it doesnt look like they will arrive if they havent even been sent out
Very disappointing
20 april 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Debra.
Thank you for your recent review.
We sincerely apologise for the delay you experienced with your order. At the time, we were dealing with unforeseen circumstances relating to a warehouse move, which unfortunately affected the dispatch times of some orders.
We appreciate that you needed the items for Comic Con and understand your disappointment when it became clear that we would be unable to deliver them in time. However, we would like to clarify that all of your emails were responded to within 24 hours, and we remained in regular contact throughout to provide updates on the situation.
Once it was confirmed that the order would not arrive in time for your event, we promptly cancelled the order and issued a full refund as requested.
We're pleased to say that our warehouse move has now been completed and operations have returned to normal. We apologise again for the inconvenience caused and appreciate your patience during that period.
Kind regards,
Party Delights
Avoid
Avoid
Kept fobbing me off saying parcel was lost. Then they replaced and that never arrived. Absolute scam of a company do not purchase from them. I have escalated with the bank
23 april 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Laura-Jo.
Thank you for your review.
We're sorry that you feel dissatisfied with your experience. After reviewing the order, our records show that it was delivered within 48 hours of purchase. When you subsequently advised that the parcel had been lost, our customer service team responded to all correspondence within 24 hours and offered a replacement as a goodwill gesture.
As the replacement was not required, a full refund was processed instead. We always aim to resolve issues quickly and fairly and regret that we were unable to meet your expectations on this occasion.
All the best,
Party Delights
Avoid this company
Avoid this company - goods never arrived, no tracking number with the so called delivery company, no response to contact and no number to call. Do NOT buy from them.
29 mars 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Jane.
Thank you for your review.
We're sorry to hear that you were disappointed with your experience. Having reviewed our records, your order was dispatched and subsequently delivered. While we understand that the delivery took longer than expected, we cannot find any correspondence from the email address associated with your order.
We take customer service very seriously and respond to all enquiries within 48 hours. If you still have any concerns regarding your order, please contact us directly with your order details and we'll be happy to assist.
King regards,
Party Delights
Quality items, delivered on time and good contact
Whilst some items came separately, they all arrived on time for the party. I did email for an update as the tracking link doesn't work and they emailed be back very quickly. I had a good experience.
Great items at a very good price (they had extra %off promotion)
I placed an order then after checked trust pilot reviews….meaning I then worried as the reviews on here are negative however I would use again as had a good experience with items, delivery and contact. Thank you.
11 april 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Ruby.
Thank you for your review.
We're so pleased to hear that you're happy with your order and you got the items at a good price.
We really appreciate you taking the time out of your day to leave us a review and we look forward to you shopping again with us in the future.
All the best,
Party Delights
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