Ordered two costumes on October 12th with 2-3 day delivery. It’s now October 21st, I’ve contacted them 3 times - of which once I received an automated response advising that I will not be hearing from... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
1 star is too nice, I ordered my children’s Halloween costumes on Thursday 15/10/26 expecting them to be here by now (need for tomorrow).. still no update and the website still says “being prepped”... Se mer
Disappointing service and no communication I placed an order for Halloween costumes on 10th October and was advised that delivery would take 3–5 business days. It’s now 19th October, and I’ve st... Se mer
Ordered Halloween costumes supposed to be 3-5 working days been around 2 weeks - emailed had no response (emailed on more than one occasion also checked junk ). Still not arrived I will change review... Se mer
Företagsinformation
Skrivet av företaget
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Kontaktuppgifter
Unit 4, Tallow Way, M44 6RJ, Manchester, Storbritannien
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,3
Mycket dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 65 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Items ordered 30th July
Items ordered 30th July, paid for 3- 5 working day delivery, still not arrived. Have emailed the company with no response.... having now read the reviews I have a feeling we may not receive the items.
11 augusti 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Lara.
Thank you for your review.
I'm really sorry to hear that your order hasn't arrived with you yet and for the inconvenience caused.
Our customer service team have a response time of 48 hours so someone should be in touch with you soon to look into this.
I've also requested order information via Trustpilot so that we can get this resolved for you as quickly as possible.
Kind regards,
Party Delights
Terrible service and still have no…
Terrible service and still have no products or a reply
Ordered a week ago, no movement on my order, used chat bot, emailed twice on help email and no reply.
Party is in a week and I’ve not got my items
Terrible company, terrible service - where is my order 14428?
Just tell me if you can’t fulfil it, now I’ve none of the items I need, no time to order from anywhere else and have lost money and time
Wish I had seen these reviews before I put my trust in them
Would like a reply please
Added after their reply - It gets worse they claimed to have refunded me in their reply on here, then I get an email saying they have warehouse delays. I have asked for a refund 4 times now - 6th August, 9th August. 11th August, 12th August and today (13th August) I get an email saying they haven’t been able to refund me because the order was sent today. The below reply was a clear lie, this company deserves to be shut down. It’s appalling. Just refund me now. You had every opportunity to give me my money back and I made it clear the delivery would not arrive in time and I’ve had to purchase elsewhere. You ignored those multiple requests and lied on this public platform that you had refunded me, when you had not.
3 augusti 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi.
We are truly sorry for the experience you’ve had with us and completely understand your frustration.
Your order was unfortunately caught up in delays caused by our recent warehouse move. We appreciate that this is no excuse, particularly when you had a party coming up and were relying on us to deliver your items on time. We’re especially sorry that you were left feeling you had no choice but to find an alternative at short notice.
We did communicate the warehouse delays by email, but we fully appreciate that this does not make the situation any less disappointing.
As requested, your order has now been cancelled. We are genuinely sorry that we let you down on this occasion. We understand that we have not provided the level of service you expected, and we sincerely apologise for the time, money and inconvenience this has caused you.
Thank you for taking the time to raise this with us. We completely understand your disappointment and are very sorr
Kind regards,
Party Delights
DO NOT BUY FROM THIS WEBSITE!!
DO NOT BUY FROM THIS WEBSITE!!
Absolutely awful experience. I wish I’d read the reviews first.
I ordered 11 items with express delivery to an InPost locker near my home. I received an email to say my order had been delivered. No confirmation from InPost that it had been received.
I liaised with Amazon Shipping and InPost and they both confirmed not parcel had been received.
I’ve sent multiple emails and Instagram messages to Party Delights, no response for days on end. I received one reply on Instagram to say my parcel was still on its way. Over a week later a parcel arrives with just 3 items in the parcel.
I keep messaging and emailing them and I’m getting zero response. Not only have I paid for items that they haven’t sent, but I paid for express delivery that was never fulfilled either.
They have taken my money and not supplied the service or products paid for. Actual robbery.
24 juli 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Laurie
Thank you for your review.
We are truly sorry to hear that you were disappointed with your experience, and we sincerely apologise for the frustration and inconvenience caused.
Having reviewed your order, we can see it was dispatched on the 27th and collected from the InPost locker on the 29th. We completely appreciate, however, that this doesn't change the fact that two items were missing from your order, and we're very sorry for that mistake.
We can also confirm that we have been in contact via email, and as discussed, we have now processed a full refund for the missing items. We hope this helps to resolve the issue.
We genuinely value all customer feedback, as it helps us improve, and we're sorry that we fell short of the standard you expected on this occasion. Thank you for bringing this to our attention, and we hope we'll have the opportunity to provide you with a much better experience in the future.
Many thanks
Party Delights
Avoid like the plague
I have sent NUMEROUS emails and messages regarding my faulty order. It has been over 6 weeks since I sent my faulty item back to Party Delights only to never hear back from them!
Awful customer service, how they’re allowed to trade is beyond me. I will be reporting you to Trading Standards.
Give me back my refund you thieving company!!!
29 juli 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Anisha.
Thank you for your recent review.
We are so incredibly sorry to read about your experience and sincerely apologise for the frustration and upset this has caused.
This is certainly not the level of service we strive to provide, and we're very concerned to hear that you feel your return has not been resolved. Unfortunately, we're unable to locate your case from your Trustpilot review alone, so we've reached out via Trustpilot to request some additional information that will allow us to investigate this as a matter of urgency.
As soon as we receive your details, we'll personally look into what has happened with your returned item and work to resolve this as quickly as possible.
Please accept our sincere apologies once again. We genuinely appreciate you bringing this to our attention and hope to have the opportunity to put things right for you.
Kind regards,
Party Delights
Missing order
Placed order over 3 weeks ago, paid for 3-4 days delivery and still waiting for it! On the website it says "order confirmed, preparing theese items for shipping" all this time. Emailed their office twice - 4 days later still no response. Event the costume was needed for is this week, will have to buy somewhere else now! I don't understand how in modern days companies still get away with service like that, but i will surely never order from them again.
7 juli 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Tatyana.
We are truly sorry for the experience you've had and sincerely apologise for the disappointment and inconvenience this has caused.
We completely understand your frustration, especially as you had paid for expedited delivery and needed your costume in time for a specific event. Unfortunately, we experienced unexpected delays as a result of a warehouse move, which impacted the processing of some orders. We did explain this in our email response, but we fully appreciate that this did not change the outcome for you.
In line with your request, we have now processed a full refund for your order.
We completely understand your disappointment and are genuinely sorry that we let you down on this occasion. Thank you for your feedback, and please accept our sincere apologies once again.
Many thanks
Party Delights
Avoid this company
I had some items missing from my order, so emailed to ask for replacement or refund on these items. For both the online form and emailing directly, I did not receive any reply. This is unacceptable. Avoid this company.
29 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Lisa.
Thank you for your review.
I'm really sorry to hear of the experience you've had with us and the issues surrounding your order.
This is certainly not the level of service we aim to provide. We've been unable to locate any correspondence relating to your order, so we've reached out to you via Trustpilot to request some additional information. As soon as we receive your details, we'll investigate this as a priority and make sure the missing items are resolved as quickly as possible, whether that's through a replacement or a refund.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention. We look forward to getting this sorted for you as soon as we hear from you.
Kind regards,
Party Delights
Non existent customer service
I received my order however it was missing 4 tablecloths (I didn’t receive any) and 3 packs of DIY crowns (also didn’t receive any). I got a random balloon that I didn’t order.
I then submitted a query via the website and got no response. Sent an email the following Friday, waited 48 working hours as per all their comments for a reply and still nothing!!!
Walked off with my money. I just wish I’d read these reviews before ordering.
Either refund me or send me the missing items!!
Update: 04/08/26. I DID NOT receive a reply and am still waiting!! As in my review above, I DID WAIT 48 WORKING HOURS!!!! Complete joke!!
Update September: never heard a peep from PD. Had to dispute the transaction with the bank and got a full refund.
17 juli 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Alexandra.
Thank you for your review.
We are so sorry to read about your experience and can only apologise for the disappointment and frustration caused by your order arriving with missing items.
We completely understand how upsetting this must have been, especially when you then felt you were waiting for a response. We appreciate that when you're missing part of your order, any delay can feel far too long.
We'd just like to clarify that our 48-hour response timeframe refers to working hours (Monday to Friday). As your email was sent on Friday, we replied as soon as our team returned on Monday morning. That said, we fully appreciate that this didn't make the situation any less frustrating for you, and we're sorry for the concern and inconvenience it caused.
Your experience is not the standard we aim to provide, and we genuinely regret that we let you down on this occasion. We hope we've been able to resolve the issue for you, and we sincerely apologise once again for the inconvenience caused.
Kind regards,
Party Delights
Chaotic, incompetent or dishonest?
Party Delights accepted my order. I chased and was told they were having problems having moved warehouse and would refund me. Then they notified me my order had been dispatched and they would send a return label. Eventually I opened a disputed payment via my bank - at that point they said they could no longer refund me but would wait on the banks process. I’m not clear if they are chaotic, incompetent, dishonest or all three but I’d strongly recommend not doing business with them. 8 weeks after placing an order I have neither the goods nor the promised refund.
23 maj 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi.
Thank you for your review.
I'm really sorry to hear of the experience you've had with us and the issues surrounding your order.
This is certainly not the level of service we aim to provide. We've been unable to locate any correspondence relating to your order, so we've reached out to you via Trustpilot to request some additional information. As soon as we receive your details, we'll investigate this as a priority,
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention. We look forward to getting this sorted for you as soon as we hear from you.
Kind regards,
Party Delights
Echoing comments previously made
EDIT - So even though I was promised a response to my email which I do not have (I’m assuming this reply to my review was classed as the reply ) I have received a refund for the missing item . However your reply to the world also offered me the shipping cost back which I have not been refunded . Just to keep my review real - it was a nice gesture to have been offered a refund the shipping cost but do not portray to the world that this is what you will do if you have no intention of doing so .
DO NOT ORDER ! Echoing comments previously made. Order arrived after the party so no longer required and in separate packages . Utterly useless! Final package was missing one item which I am still waiting for a response about . Refund has been requested for the missing item and will not be ordering from here again . Lost repeat custom from me after this I’m
Afraid . Also doesn’t allow different delivery options such as next day on some items … pointless . I could have travelled the whole perimeter of the country and back quicker than these items took to arrive . Take notice of these reviews. These companies always have an “excuse” lined up ready to spiel but I’m sorry I don’t believe a word . I would like a refund please or I will report to trading standards.
13 juli 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Lindsey.
Thank you for your recent review.
We are so sorry to read about your experience and sincerely apologise for the disappointment and frustration this has caused.
We do ship from multiple warehouses which is why orders can come in separate packages, this way it can get to the customer quicker than waiting for all to ship at the same time. Unfortunately, we have had some recent delays due to a warehouse move and I am truly sorry for the delay in shipping your order.
I can see you've emailed on Sunday evening about your missing item, again we're sorry that it was missed. I'll reply to your email this morning and get this refunded for you including the shipping cost due to the delay.
We take full responsibility for the experience you've had and are genuinely sorry that we have lost your trust and future custom.
Kind regards,
Party Delights
Very disappointing experience.
Very disappointing experience.
I placed an order for a child’s costume, which was needed for a school event. Three days later, the company cancelled my order due to a stock error. Unfortunately, I never received the cancellation email they claim was sent, so I only discovered the cancellation much later, leaving me with no time to find a replacement.
I understand that stock mistakes can happen, but cancelling several days after accepting an order and failing to ensure the customer is aware of the cancellation is poor service. It caused unnecessary stress and left my child without the costume they needed.
I won’t be ordering from this company again.
2 juli 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Harriet.
Thank you for taking the time to leave your feedback. We are truly sorry for the disappointment and stress this situation caused.
We completely understand how frustrating it must have been to discover your order had been cancelled so close to your child's school event, especially when you were relying on it arriving in time. While stock discrepancies can occasionally happen, we fully accept that the delay in cancelling your order and the fact you were unaware of the cancellation fell well below the standard of service you should have received.
We sincerely apologise that this left you without enough time to source an alternative costume, and we're very sorry that your child missed out as a result. We appreciate that this was an important occasion, and we regret letting you down.
Your feedback has been taken seriously and will be shared with the relevant teams as we continue to improve our stock management and communication processes to help prevent this from happening again.
Once again, please accept our sincere apologies. We completely understand your decision and are sorry that we have lost your trust.
Kind regards,
Party Delights
Ordered 38 items, received 3!
Placed an order for 38 items and only received three of them! Now chasing for a refund because ordering on 22nd May for a celebration on 4th July was clearly not giving them enough time 🙄
UPDATE: Despite what it says in Party Delights' reply, they did not inform me of any stock issues. 30 packs of cards and various decorations were still outstanding, with no information offered, until I requested a refund!
4 juli 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Sarah-Jane.
Thank you for taking the time to leave your feedback. We're sorry that your order was affected and understand how disappointing this must have been, especially with your celebration date approaching.
Unfortunately, the item you ordered was affected by a stock issue, and we contacted you to advise that the remaining 32 items from your order were unavailable. We can confirm that this was the same item, rather than different items from your order, and a refund has now been processed for the unavailable items.
We’re sorry for the inconvenience this caused and appreciate that this was not the experience you were expecting when placing your order. Thank you for your understanding.
All the best,
Party Delights
DO NOT ORDER
DO NOT ORDER! Deserves 0 stars because I ordered it express delivery and the delivery status is still on order confirmed. I couldn’t get through to party delights and deserve a refund as I haven’t received the goods.
30 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi.
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
We would be happy to look into this for you and assist with your request for a refund, however we have been unable to locate your order as no order number or details have been provided with this review.
Please could you contact our customer service team directly with your order number so we can investigate this as quickly as possible and resolve the matter for you.
We apologise for the inconvenience caused and look forward to assisting you.
Take care,
Party Delights
Unhappy
Unhappy with this website, I ordered a costume which my daughter required quickly so paid extra to get delivery within 1-2 days.
No updates from them 2 days later so ive gone to track the order and its still showing as being prepared for shipping. There is no option to cancel the order either which I would like to do as ive had to order from else where now.
Will not use this website again and wish I'd checked reviews first as I would have avoided if I'd read them first.
Please can a refund be processed. I have my order number if anyone can contact me
Order number #12659
30 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Amy.
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
We would be happy to look into this for you and assist with your request for a refund, however we have been unable to locate your order as no order number or details have been provided with this review.
Please could you contact our customer service team directly with your order number so we can investigate this as quickly as possible and resolve the matter for you.
We apologise for the inconvenience caused and look forward to assisting you.
Kind regards,
Party Delights
Not even prepared for shipping after 8 days
I ordered a single item on 22nd June with an estimated delivery of 3-5 days. However, 8 days later, they are still preparing the item for shipping. This won't arrive in time now so I need a full refund, but their phone number is no longer working and they're not responding to my email from 4 days ago.
Order number is #11987. Please process my refund.
30 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Emma.
Thanks for your recent review.
We're really sorry for the inconvenience caused to you in regards to your order.
Unfortunately, your order was affected by delays during our warehouse move, which temporarily impacted our usual dispatch times. We completely understand how frustrating this was, especially as you had a specific timeframe in mind for receiving your item.
We would like to clarify that we responded to your email within 24 hours and, following your request, your order was cancelled and a full refund was processed.
We apologise for the inconvenience caused and appreciate your patience. Our warehouse move has now been completed and our dispatch times have returned to normal. Thank you for your feedback, as it helps us continue to improve our service.
Kind regards,
Party Delights
Would highly not recommend
Would highly not recommend! I ordered several items which stated they were in stock on their website and received a confirmation email stating items would be delivered in 5-7 working days.
After over 7 working days I still hadn’t had a dispatched email so I contacted the customer service who stated they were moving warehouses so could not dispatch my stock yet. As a customer I understand this would delay but was immediately shocked that the company would not have thought to email me being honest and updating me through the process. They stated they expected to ship my products in 1 week, so again I waited and heard nothing even after a week.
I contacted them again to be told 3 weeks after my initial order that they did not have the stock and would be cancelling the order and giving me a refund in 2-5 working days. Again, no thought to update me, I had to email and chase them throughout the whole process such awful customer service!
I purchased the items on 26th May 2026 and it’s approaching 5 weeks since and I have no products or no refund. Honesty and communication are key to running a business and customer service, I have received the poorest customer service in a very very long time!
The customer service said that they hope I will be purchasing again soon from Party Delights, I can assure you I will never be purchasing from them ever again.
22 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Natalie.
Thank you for your review and I'm truly sorry that you had a negative experience with us.
Unfortunately, your order coincided with our warehouse relocation, which caused significant delays to both dispatch and stock reconciliation. While we appreciate your patience during this period, we completely understand your frustration that you had to contact us for updates rather than receiving proactive communication from us. We recognise that we should have kept you better informed throughout the process, and we sincerely apologise for this.
Once it became clear that we were unable to fulfil your order due to the stock discrepancy, we processed your cancellation and refund. We're sorry that the overall experience left you feeling disappointed and that we weren't able to provide the service you expected.
Our warehouse move has now been completed, our stock systems have been fully updated, and our dispatch times have returned to normal. We appreciate your feedback, as it helps us improve, and we're truly sorry that your experience during this exceptional period did not reflect the level of service we aim to provide.
Take care,
Party Delights
Ordered 9 items! 3 arrived!
Ordered 9 items, only 3 arrived and nothing I actually needed, still waiting 2 weeks now for a response from Party delights, but nothing! Non responsive aftercare! Poor service! Do not order from these people, they fail to deliver!
9 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Stephen,
Thank you for your review.
I'm really sorry to hear this, our customer service team respond to all email within 48 hours.
As you've not given any order information I'm unable to respond directly about your case, I've requested your order information privately through this review so I can investigate this for you and get this resolved.
Many thanks
Party Delights
Initially everything went well
Initially everything went well, I ordered on Tuesday and my order arrived on Friday the same week (paid £3.95 delivery charge). I ordered 2 items, one was the correct size but the wrong size had been sent for other item (far too big). I understand that we are all human and mistakes happen. However what happened next is the reason for this 1 star review.
I emailed immediately after opening the parcel on the Friday to say the wrong size had been sent (email sent at 2:11 pm, office hours on website state Monday- Friday 9:00 am - 4:30pm). I wrote on the subject heading that I had recieved the wrong size, thinking that this would flag it as a more important issue so would be dealt with quickly.
I still hadn't heard anything at 3:30pm after picking my children up from school. By that time, I had, had time to try the outfits on them. As I had already guessed, the item sent in the wrong size was far too big. However the smaller sized item fitted both of my daughters.
The item that was sent in error was size 10/12 and I had ordered size 8/10, but now knew that size 6/8 would also fit. The reason I'm saying this is because I knew that I had ordered the last size 8/10 in stock and guessed that when I got a reply they might say that they couldn't locate the size 8/10. So I sent another email attached to my original one saying that I was aware that I had ordered the last size 8/10 and if they couldn't locate it (especially if my 8/10 had been sent to the person who ordered the 10/12) to just send a size 6/8 (which they did have in stock) instead. I explained that I needed the outfit delivered by the following Thursday because they needed to wear them on Friday.
I finally got a reply on Monday afternoon at 2:30pm! As I had already guessed they couldn't locate the size 8/10 and also acknowledged that I needed it by Friday (so they had definitely seen both my emails) but instead of sending the size 6/8 that they did have in stock, they refunded me for the wrong sized item and said that I didn't need to send it back! I emailed again immediately to say that the 6/8 would be a satisfactory replacement but again, no reply. It is now Wednesday and I haven't had any reply, I need the outfit by tomorrow so there is absolutely no time to sort it out now. I ordered nearly 2 weeks before I needed the items I contacted them as soon as I saw the mistake and offered them an alternative because I could forsee there might be a problem getting my correct order sent. All I have to show for it is one correct item and one useless, far too big outfit that I apparently don't need to send back. This doesn't help me at all. I would avoid this company because if you encounter a problem with your order it won't be sorted out quickly, if at all.
17 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Nigel.
Thank you for your recent feedback.
We're very sorry that, although we were able to resolve the stock issue with a refund, the outcome wasn't the one you were hoping for.
Unfortunately, after discovering that the correct size was no longer available, we were unable to fulfil your original order and therefore processed a refund rather than leaving you waiting any longer. We appreciate that you had suggested an alternative size, and we're sorry that we weren't able to accommodate this before your required date.
To confirm our customer service team respond to all emails within 48 hours, working days only, this is Monday - Friday. We do receive 100s of emails a day so aren't always able to respond back the same day but I can see you were responded to within 24 hours.
We sincerely apologise for the initial packing error and for the disappointment this caused, particularly as the outfits were needed for a specific occasion. We understand how frustrating this must have been and regret that we weren't able to provide a satisfactory solution in time.
Thank you for your feedback, and we wish you and your family all the best.
All the best,
Party Delights
VERY POOR!
VERY POOR!
Really should've read reviews before placing order!
No delivery (2 weeks later) and no reply from 'customer service'
Terrible company and very dissappointed that this company can continue to operate while not fulfilling orders!!!
13 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Sally.
Thank you for your review.
We're sorry to hear you were disappointed with your experience.
Unfortunately, your order coincided with our warehouse relocation, which temporarily affected our usual dispatch times. We completely understand how frustrating this was, especially when you were expecting delivery within the original estimated timeframe.
We would like to clarify that we responded to your email within 24 hours, and, as requested, we promptly cancelled your order and arranged your refund.
The warehouse move has now been completed, and we're pleased to say that our dispatch and shipping times have returned to normal. We're sorry that your order was affected during this period and appreciate your feedback, as it helps us continue to improve our service.
Thank you again, and we wish you all the best.
Party Delights
Awful customer service and didn’t receive items
Awful customer service. I received half my order and told I would get refund but hasn’t arrived and no communication. So disappointed
11 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Tasha.
Thanks for your recent review.
I'm really sorry that you had a negative experience with us.
Unfortunately, there was an unexpected stock issue which meant we were unable to fulfil your complete order, and we sincerely apologise for the inconvenience this caused.
We would like to clarify that we responded to your email within 24 hours and processed your refund as soon as the issue was identified. If there was any delay in the refund appearing in your account, this may have been due to your payment provider's processing times.
We understand your disappointment and are sorry that this situation affected your experience with us. Thank you for your feedback, and we wish you all the best.
Kind Regards,
Party Delights
Order not fulfilled
I Ordered a fancy dress costume which had a delivery estimate of 2-5 days, 10 days later and a message to the company I still have had no response or more annoying the delivery. If they were not able to fulfil the order and let me know I could easily have gone somewhere else.
11 juni 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Mick.
Thank you for your review.
We're sorry to hear you were disappointed with your experience.
Unfortunately, your order coincided with our warehouse relocation, which temporarily affected our usual dispatch times. We completely understand how frustrating this was, especially when you were expecting delivery within the original estimated timeframe.
We would like to clarify that we responded to your email within 24 hours, and, as requested, we promptly cancelled your order and arranged your refund.
The warehouse move has now been completed, and we're pleased to say that our dispatch and shipping times have returned to normal. We're sorry that your order was affected during this period and appreciate your feedback, as it helps us continue to improve our service.
Thank you again, and we wish you all the best.
Party Delights
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