I ordered a Grim Reeper costume on the 4th October, I have emailed twice. Recieved one dispatch notification last week but the link for Inpost suggests that they dont know what my order is. It states... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Over a week and still no dispatch, can appreciate it may be a busy time near Halloween but two emails sent have not been answered. Would just like to know when it will be sent as there has been no com... Se mer
Företaget har svarat
Really disappointed. Normally go and get my little ones Halloween costumes from supermarkets but thought I would give this company a go as they had some unique costumes listed on their website. Shippi... Se mer
Truly incompetent and bogus trading practices, do not order please from this mess of a company. Fraud. Reported to trading standards need shutting down. Still waiting for dispatch from 30th sep can't... Se mer
Företagsinformation
Skrivet av företaget
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Kontaktuppgifter
Unit 4, Tallow Way, M44 6RJ, Manchester, Storbritannien
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,4
Mycket dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered a Frenchie from Grease costume
Ordered a Frenchie from Grease costume, paid for express delivery, the parcel then arrived a week later with a pack of unicorn post it notes enclosed, I have emailed the company but not yet received a response, this is absolutely disgraceful and a complete scam.
9 oktober 2026
Omdöme utan inbjudan
The worst service ever!
The worst service ever!! Order placed…still over a week and no movement….numerous emails, contact on social media (attempts to call but line is dead), this company must be in trouble! I also added my comments to their social media page and they have had chance to now restrict comments but can’t reply to an email!!! AVOID AT ALL COSTS…money taken but no order and also not able to cancel it. I’ve placed an order with a competitor today and it’s already been dispatched.
9 oktober 2026
Omdöme utan inbjudan
ORDER #21805
ORDER #21805
I wish I had read the reviews before making a purchase from this company as they do not fulfill orders or respond to emails or social media messages. I specifically paid extra for express shipping which states 1-2 business days my order has not been fulfilled in the time frame and no response from customer services except an automated message on Facebook stating once and order is paid for you cannot cancel and get refunded. I have one disappointed little girl I raised a dispute with my bank instead. Absolute shambles of a company and poor customer service would have given 0 stars if it was an option. AVOID
6 oktober 2026
Omdöme utan inbjudan
Paid standard 3-4 delivery for £4.
Paid standard 3-4 delivery for £4.
It's been over a week, it's not even been shipped.
My son chose a costume for Halloween in the sale, with events coming up I need it here now. I contact costumer service, no response.
With the costume being in sale I'm worried it's no longer in stock and it's not something I can wait for.
If you're ok waiting weeks for a costume then go for it but if you're on a time limit, don't trust this shop to get it to you!
30 september 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Chloe.
We’re really sorry for the delay with your order and for the worry and frustration this has caused, especially with Halloween fast approaching and your son looking forward to his costume.
We’d like to reassure you that the costume is in stock. Unfortunately, our warehouse is currently experiencing delays due to the high volume of orders in the lead-up to Halloween, which has impacted our usual dispatch times.
Please be assured that your order will be shipped as soon as possible, and we’re hopeful it will still arrive in time for Halloween. We completely understand that you paid for standard delivery and expected your order within the advertised timeframe, and we sincerely apologise that we haven’t met those expectations.
Thank you for your patience, and we’re very sorry again for the inconvenience caused.
Kind regards,
Party Delights
I ordered halloween costumes last…
I ordered halloween costumes last Friday I have emailed twice with no response delivery within 7 days site said still no update on when item will be despatched I need it for a party false information on shipping to quick to take money no reply to emails
I have to apologise saying there was no response to my original emails they had gone into junk
Both email replys say something different I have now emailed back and asked for a refund watch this space to see how long it takes
8 oktober 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi.
We’re really sorry for the delay with your order and for the frustration this has caused, especially with your Halloween party approaching. We completely understand how important it is to receive your costumes in time.
We’re currently experiencing a high volume of orders in the lead-up to Halloween, which has unfortunately caused delays in our warehouse processing and dispatch. We sincerely apologise that your order hasn’t been shipped within the expected timeframe.
We’d also like to clarify that we have replied to your emails on the following dates and times:
06/10/2026 at 12:40
08/10/2026 at 10:07
Please could you check your spam or junk folder, as our replies may have been filtered there?
Please be assured that we’re working hard to get orders dispatched as quickly as possible, and we’re very sorry for the inconvenience and concern caused.
Thank you for your patience and understanding.
Kind regards,
Party Delights
Horrendous - Order #20943
Order #20943
I placed my order last week after their website popped up when I searched for a particular Halloween decoration. The prices were very reasonable and I now know why… they don’t actually ship the items to you.
I reached out via the online contact form requesting a refund as from the below reviews (which I wish I’d read before) and the fact that the timeframe for delivery has already passed, it doesn’t look like I’ll be receiving my order. I’ve been checking my inbox and junk folders multiple times a day and have had no response.
They have, however, continued to send me advertisements via email. Unsure why they’re still actively promoting a business when they can’t fulfil the orders they have. Surely this is a scam?
1 oktober 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Emma.
We’re really sorry to hear about your experience and completely understand your frustration and concerns regarding the delay with your order and the lack of communication.
We’ve been unable to locate any emails from you in our inbox, so we’re sorry that we haven’t been able to respond to your previous contact. To ensure we can get in touch and look into this for you, I’ve emailed you directly this morning.
Please could you check your inbox, as well as your spam or junk folder, for our email?
We sincerely apologise for the inconvenience and disappointment caused. We understand how frustrating it is to be left waiting for an order without clear updates, and we’d appreciate the opportunity to look into your situation and help resolve this for you.
Kind regards,
Party Delights
Ordered nearly 2 weeks ago
Ordered nearly 2 weeks ago, still no communication its been dispatched. I've emailed and still no reply. Why is it taking so long to dispatch?
8 oktober 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Samantha.
We’re really sorry for the delay in shipping your order and for the frustration caused by the lack of updates. We completely understand how disappointing it is to be waiting nearly two weeks without confirmation that your order has been dispatched.
We’re currently experiencing a high volume of orders, which has unfortunately caused delays in our warehouse processing and dispatch. We sincerely apologise that your order hasn’t been shipped within the expected timeframe.
We’d also like to clarify that we did reply to your email sent on 07/10/2026 at 16:14, with our response sent on 08/10/2026 at 12:42. Please could you check your spam or junk folder in case our reply has landed there?
We’re very sorry again for the delay and inconvenience caused, and we appreciate your patience while we work to get orders dispatched as soon as possible.
Kind regards,
Party Delights
Placed an order on 29 of September for…
Placed an order on 29 of September for witch outfit and broom and bag email twice and looked at email for replay and nothing can’t believe there been no replay from anyone or delivery update if there haven’t got the stock you shouldn’t take orders if you can’t complete them
29 september 2026
Omdöme utan inbjudan
I would give them no stars...
I wish there was less than 1 star reviews allowed. This company is a disgrace. They happily take your money and then decide when and if they plan on shipping you the items you purchased. The communication is inconsistent and filled with apologies but nothing gets resolved. I placed an order for over £2000 and I received about 10 items, some of which I didn't even order, and then had to threaten them to get my money back. The items I ordered, never even arrived. This is a very poorly run company, and I would recommend you get your items anywhere else. What they are doing is unacceptable and they should be shut down for the way they handle their orders and their customers.
8 april 2026
Omdöme utan inbjudan
Shocking customer service
£173 spent, including £11.95 for express delivery, my son’s birthday came and went and no order. Ive emailed customer service 4 times, tried messenger too.
The order hasn’t even been dispatched and yet the company are refusing to give me a refund. Clearly some major issues with the warehouse but the complete lack of customer service is so disappointing.
1 oktober 2026
Omdöme utan inbjudan
I have emailed numerous times regarding…
I have emailed numerous times regarding my order that I placed over 2 weeks ago, had no reply or no update of delivery!
8 oktober 2026
Omdöme utan inbjudan
⭐ 1 Star
⭐ 1 Star – Appalling Customer Service and No Communication
I placed an order with Party Delights on 28th September 2026 (Order #19881) for items needed for my son’s upcoming birthday party.
It is now 8th October, and I have received no update regarding my order.
I have emailed the company twice requesting an update and have received absolutely no response.
What I find particularly frustrating is that Party Delights appear to be actively responding to negative Trustpilot reviews, yet cannot find the time to respond to customers who are simply trying to find out where their orders are!
I completely understand that delays can happen, but the lack of communication is unacceptable.
I am now concerned that my order will not arrive in time for my son’s birthday party.
Party Delights, please can you urgently investigate order #19881 and confirm when I can expect delivery?
28 september 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Kerry.
We’re really sorry for the delay with your order and for the worry and frustration this has caused, especially with your son’s birthday party approaching. We completely understand how important it is to receive your items on time.
We would like to clarify that we have replied to both your emails and Trustpilot reviews. Our email records show that we contacted you on the following dates and times:
06/10/2026 at 09:25
07/10/2026 at 13:19
08/10/2026 at 13:46
Please could you check your spam or junk folder, as our replies may have been filtered there?
We would gladly attach proof of the emails we’ve sent to this review to help clarify the situation, but unfortunately, Trustpilot doesn’t provide a facility for us to attach email evidence directly to a review.
We sincerely apologise again for the delay and any inconvenience caused. We understand your concerns and appreciate your patience while we work to get your order to you as soon as possible.
Kind regards,
Party Delights
Unanswered emails
Unanswered emails. Late delivery. Tried to cancel my order and re order somewhere else. Please do not buy from this company! Absolutely horrendous! At this point I need my stuff for the weekend and haven’t heard from them. Trying to get my money back so I can order from another company.
7 oktober 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Ashley.
We’re really sorry to hear about your experience and completely understand how frustrating and disappointing this situation must be, especially when you need your order for the weekend.
Unfortunately, there are no order details included in your review, so we’re unable to look into your specific order at this stage. We’ve requested your order details via Trustpilot so we can investigate this further and better understand what has happened.
We sincerely apologise for the inconvenience caused and the frustration you’ve experienced trying to contact us. We’d really appreciate the opportunity to look into this and help get things resolved for you.
Kind regards,
Party Delights
Order not sent no updates no reply’s to emails
Ordered an item in good faith 2 wood slices for an order i needed completing for my own business, first time ordering from them, ordered 28 sept, now 7 october got no updates other than would go to a locker, emailed then and no response, terrible service wish i had checked trusted reviews before ordering as no making my orders late, as no sign of my order yet, no reply to my email and big red flag no contact number to call them which should tell you all you need to know about their service.
They don't want to speak to you as they know terrible and don’t want to have to deal with it.
Would not recommend avoid at all costs!!!
28 september 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Martin.
We’re really sorry for the delay in shipping your order and for the frustration and inconvenience this has caused, especially as you needed the wood slices to complete orders for your own business. We completely understand how stressful this must be.
We’re currently experiencing a high volume of orders, which has unfortunately caused delays in our warehouse processing and dispatch. Your order will be shipped as soon as possible, and we sincerely apologise that it has taken longer than expected.
We have replied to your email, so please could you check your spam or junk folder in case our response has landed there?
We’re truly sorry that your first experience ordering with us has been disappointing. We appreciate your patience and understanding while we work to get your order out to you as soon as possible.
Kind regards,
Party Delights
Awful company
Awful company. Ordered my daughters Halloween costume 21st sept, after no update a week and a half later and many of emails and contact request forms filled form the website with no response i reached out on instagram, finally a response to say the warehouse was in the middle of moving and they would dispatch my order soon as they could, 2 days past and my order was on its way… yesterday it was ready to collect, however upon opening this near enough empty envelope there was not the costume I ordered , just a tiny little unicorn eraser…VERY DISAPPOINTING and now trying to receive my money back
6 oktober 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Kenya.
We’re so sorry to hear about your experience and completely understand how disappointing and frustrating this must have been, especially when ordering a Halloween costume for your daughter.
Unfortunately, there are no order details included in your review, so we’re unable to look into what has happened with your specific order at this stage. We’ve requested your order details via Trustpilot so we can investigate this further and work towards resolving the issue for you.
We sincerely apologise for the inconvenience and disappointment caused, and we’d appreciate the opportunity to look into this and put things right.
Kind regards
Party Delights
Placed an order on 28.09.2026 order…
Placed an order on 28.09.2026 order number #19884 I’ve sent emails chasing this up and no response. I’ve had no dispatch email and when I track it it doesn’t even say it has been processed. This seems to be a recurring theme. DO NOT ORDER FROM HERE!!
28 september 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Steph.
Hi,
We’re really sorry for the delay with your order and for the frustration caused. We completely understand your concerns, especially as you’ve been trying to get an update.
We haven’t received an email from you, so we’ve emailed you directly this morning using the email address provided with your order to ensure we can get in touch.
We’re currently experiencing a high volume of orders with Halloween fast approaching, which has caused some delays in processing and dispatch. Please be assured that your order will be shipped as soon as possible, and we’ll email you the tracking information as soon as it’s on its way.
We sincerely apologise again for the delay and lack of communication, and thank you for your patience and understanding.
Kind regards,
Party Delights
#19561 where's my order?
#19561 where's my order?? 26th September ordered and nothing. You've not even replied to my email
Edit: they've not emailed me as their reply indicates and nothing in my spam folders. They have until tomorrow before I take this further
7 oktober 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Lauren.
We’re extremely sorry for the delay with your order and completely understand your frustration at having been waiting since 26th September without receiving your order.
We can see that you emailed us yesterday morning, and we sincerely apologise that you had not yet received a response. I have now responded to your email directly with further information regarding your order.
If you have requested a refund, please be aware that refunds can take up to 72 hours to be processed. We’re very sorry again for the delay and the frustration caused, and we appreciate your patience while we work to get this resolved.
Kind regards,
Party Delights
Ordered a Halloween costume for my son…
Ordered a Halloween costume for my son on 39th September 2026 but it still hasn’t been dispatched. Have emailed the company twice with no response and also used the contact form on their website. I’ve heard nothing at all.
I checked my emails and junk after your response and I definitely do not have an email from you. Can you advise when I will get my order or alternatively when I will get my refund
29 september 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi.
We’re extremely sorry for the delay in dispatching your order and for the frustration and concern this has caused. We completely understand how worrying it is to be waiting for your son’s Halloween costume without seeing any dispatch update, particularly with Halloween approaching.
Unfortunately, we have been experiencing significant delays within our warehouse due to the high volume of orders, and we sincerely apologise that your order has been affected.
We would also like to clarify that we did respond to your email on 06/10/2026 at 14:00, within 24 hours of receiving it. If you haven’t seen our response, please could you check your spam/junk folder, as our email may have been filtered there.
We are genuinely sorry again for the delay and for the impression that you had been left without a response. We appreciate your patience and understanding while our warehouse team works through the current backlog.
Kind regards,
Party Delights
Over a week and still no dispatch
Over a week and still no dispatch, can appreciate it may be a busy time near Halloween but two emails sent have not been answered. Would just like to know when it will be sent as there has been no communication. My order number is 19496
26 september 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Michael.
We are extremely sorry for the delay with your order and, more importantly, for the lack of communication while you have been waiting. We completely understand how frustrating it is to have placed an order, waited over a week without dispatch, and then sent two emails without receiving an update. We sincerely apologise.
We have unfortunately been experiencing significant delays within our warehouse due to the high volume of orders around this time of year, and we are genuinely sorry that your order has been affected.
I have personally sent you an email directly this morning with further information regarding your order, to the Gmail address associated with your order. Please check your inbox, as well as your spam/junk folder, in case our email has been filtered there.
We are incredibly sorry again for the delay and the frustration caused by the lack of communication. We really appreciate your patience and hope the information in our email provides some clarity.
Kind regards,
Natasha
Total scammers
Total scammers. They know what they are doing and I hope they get caught for fraud. They deserve it for disappointing children. I chased up delivery and they dispatched immediately... not the £19.99 pokemon costume I actually ordered, but a worthless tiny rubber eraser in an almost empty envelope. Would have been less disappointing to receive nothing. I am fuming and my child is upset and I don't have a costume for him for a party. Evil scammers!
6 oktober 2026
Omdöme utan inbjudan
Svar från Party Delights
Hi Abi.
We are genuinely and extremely sorry to hear about this, and we completely understand why you are so upset. To have ordered a £19.99 Pokémon costume for your child and instead receive a small rubber eraser is absolutely not what you should have received, and we sincerely apologise for the disappointment and distress this has caused, particularly with your child now being without their costume for a party.
This may have been the result of an error within our warehouse during the picking and packing process, and we would urgently like to investigate exactly what has happened and get this resolved for you.
Please could you email our customer service team with your order number and details of what you have received? This will allow us to locate the order, investigate the warehouse error and work to resolve this for you immediately.
We are incredibly sorry that this has happened and for the frustration, inconvenience and disappointment caused. We completely appreciate how upsetting this situation must be, and we would really like the opportunity to put this right for you as quickly as possible.
Kind regards,
Party Delights
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.