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My daughter went to parks East Kilbride store to buy her first car. She was asked if she wanted a service plan and guarantee with the car to which she said no anyway guarantee of 399 was added on anyway along with 50 fuel charge, we noticed this when signing online documents and so called and told salesman graham barrie that she didn't want the guarantee plan and that adding fuel onto her finance agreement would mean she was paying back interest on her fuel. Instead of apologising and saying it had been a miscommunication he argued my daughter had said she wanted the guarantee and that he would still advise she took it. I asked to speak to the manager but instead he went to speak to his manager and he finallly said he'd take the guarantee and fuel off the price. When my daughter collected the car we noticed the tank was on the red so he had either drained the car of the fuel or never put fuel in it in the first place !! This wasn't a good experience for my 18year old daughter buying her first car and wont use this company again. Buying your first car should be a good experience

I purchased the Road hero kit for my Renault Austral on 10/09/24. I was unaware that because of space taken up for the 12v battery in the boot recess the space saver tyre would not fit and takes up all of the boot space required for shopping.
I feel that I should have been advised by Parks that due to the size of the 12v battery the tyre would have to sit on the parcel shelf, which takes up all available storage space in the boot. The spare tyre is 18 inches and the car tyres are 20 inches, when I discovered the issue on collection I decided that it was not suitable but was informed that it was unreturnable. I realise now that before purchasing I should have asked to see the product in place in vehicle, which would have given me the information that the product was of no use to me.
After contacting Renault customer care there has been a disappointing response.

Parks landrover ayr worst experience we ever had bought new defender 11 months later engine failed took 11 months to fix no communication ever try to ring several times alway said we will ring u back nothing no communication and when finally fixt when collecting no car value down they offer was terrible for traid in lost 10 k never use park land rover ever again

Shame zero rating unavailable. They have had my vehicle now for seven months and despite being under warranty remains unrepaired. It is beyond belief, they are hostile and uncaring. For a vehicle to remain at a main dealer for SEVEN months is unbelievable. If you value customer service avoid PMG. Interesting 5 star reviews relate to uncomplicated purchases and 1 star relate to customer service (or lack thereof)

Went to parks Hyundai Irvine, spoke to Grant who was very pleasant and gave me good advice.much better experience than when I bought the vehicle when I never received a spare key .

This is one of the best dealerships in Ayrshire. I've just bought my second car an Audi A8 and the price, condition, the service history were excellent. I compared the model with others from many websites throughout Britain and none of them bettered the deal I got from this dealership. My last car, a low mileage A4 avant I've had for nearly 2 years and it hasn't needed a single repair and ran like a dream. Only cost in this time was 4 new tyres and a few services all of which were carried out ultra professionally and when they said they would. The staff are friendly and very professional and when they do things I know they're done. It's more alike to an established old family business than a franchise or whatever of the huge parks organisation. My latest car was really reasonably priced, it was given a years mot, a full service and I've a comprehensive 1 year guarantee which I probably won't use but gtp reassuring the trust they have in their stock. I'd seriously advice people to have a look at parks Honda for great new cars, great used cars and the fairest dealership I've visited in my motoring history.

Don't be fooled by the service they offer when trying to sell a car to you. Once sold, this company couldn't care less. I wrote to the head office to lodge a formal complaint and the reply I received was disgusting.

Recently bought a Lexus RX 450h from Park's Aberdeen Toyota. Excellent and Professional Service shown from the Salesman, Stuart Johnson. Knowledge and expertise was superb during our test drive and the subsequent car purchase. If you are in the market for a Toyota/Lexus new or used car, do not hesitate to contact Park's Aberdeen or any other branch in Scotland. You will not be disappointed.

Purchased an electric Renault Zoe from Parks in 2021 with a battery lease . I was looking to trade it in for another Zoe . Contacted Parks East Kilbride and was advised they wouldn’t accept my Zoe ( that I had originally bought from them ! ) unless it it was traded in for another Zoe on battery lease - oh and the trade in offered was £1000 !! These sharks are still selling battery lease Zoes - beware !

First class service from Stuart. Highly recommended

Purchased a used car from Renault Parks Ayr where Christopher was a great help!
The purchase was fast, efficient and plain sailing! Received the car spotless and Christopher answered all my questions/query by email/phone without waiting!

We bought a car from Parks Bathgate. Katelyn took us through all the features, accompanied us on our test drive and walked us through the purchase process. Very knowledgeable and friendly. We collected our car from Allan (enjoy your holiday Allan) who made it a simple and quick process. Very pleased with Parks customer service.

Bought a Toyota Yaris Cross and the battery is faulty. Had to get the AA out to help twice, they told us that the battery is no use and should be replaced under the warranty. Parks in Carlisle refused to replace it and simply recharged it. Now the car won't start again. The Service Manager Dougie Field told us that we need to start the car every ten days or this will continue to happen. How on earth can Toyota drivers go on holiday for two weeks? He also told us that he gets lots of customers complaining about this issue so it obviously a known problem which Parks are ignoring. We have bought a number of Lexus and Toyota here and we have had all cars covered under their monthly service plan, but never again. I told Dougie that we would cancel the service plans and we would buy future Lexus and Toyota from another garage - he simply asked what I would do if I were in his job and told me that they were not making a profit - an incredible attitude. They have made thousands of pounds from us over the years and are willing to lose valuable customers over the cost of a battery which is actually under warranty. They do not deserve to have the Toyota/Lexus franchise.

Having tried to book my car in Parks Hyundia Irvine for a service on numerous occasions over a 2 day period I found it impossible to speak to the service department. Told twice I would get a call back that never happend eventually decided to do a 60 mile round trip to Arnoldclark Glasgow to get my service done. Totally different experience.

I cannot recommend Walter Turner from Parks Arbroath highly enough. We were looking for a car for our 17 year old learner driver and was obviously apprehensive about buying a first car for him... and even more worried about buying remotely! Walter was so thorough and patient, provided measured advice, different car options, and provided much needed reassurance. The car was delivered to us without any issues. My son is absolutely thrilled. Thank you to Walter, such a super star!

I would like to extend my appreciation for the excellent customer service I recently received at Park's Hyundai Irvine. My initial contact was with Grant who chatted with me and made me feel comfortable and at ease. Grant then introduced me to Paul who would would then deal with my motability needs. In the space of 2 weeks or so I received my car. Paul had sorted all of the necessary paperwork and on the day of my car pick up, he took time out from his busy schedule to take me out to the car and show me and explain all of the car functions. He also synched my phone to the car since I was unsure how to do it. Both Grant and Paul wished me well with my new car as I left. Very, very impressed by their caring helpful manner.

First class service from our initial enquiry through to completion of our purchase. When my wife and I first arrived at the Carlisle showroom we we greeted by Jonathan who showed us the car we were interested in and arranged a test drive. We were then introduced to Gordon who was to complete the purchase and documentation.
At no time did we have any pressure put on us, only helpful assistance and information. Our purchasing experience was made pleasurable by both Jonathon and Gordon. This is a rarity these days.
Thank you Parks Motor Group

My car’s been in with Park’s Land Rover in Ayr for 7 weeks (edit: and counting) with no courtesy car - and no return date for the car as it may require a new engine. I have requested a courtesy car numerous times, but to no avail. I’ve had to take the bus on several occasions when my husband has been away on business. The Service Manager does not care and his only attempt at getting in touch has been a voicemail asking to call back. The number of times I’ve phoned is embarrassing. Disgusted with Park’s Land Rover, and even submitted a complain to Jaguar Land Rover directly, but the only response being that my email was sent on to the Service Manager.

Recently traded my car at Park's in Bathgate and it was a pleasure to deal with Alan Taylor and Steven Squires.
They are so professional and I am delighted with my purchase.
Can't recommend them highly enough.Great guys.

Having used the east kilbride branch for the purchase of my cars, I would like to thank the Kia franchise Dermot and Campbell for again, making the change over of my cars a very easy positive experience.
Cheers