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Great service, loved the pick up & collection service that was provided

My experience with this garage has been extremely frustrating. Since purchasing a car last week, I have been waiting for the service record and the fuel payment that were promised at the point of sale. The car was also delivered late to another branch closer after I had already travelled a long distance to collect it. Communication has been inconsistent, and I’ve had to follow up multiple times with no response. I was told the vehicle had a service record and MOT, yet neither has been supplied. Unfortunately, I cannot recommend Parks based on this experience.

Shambles!
Review of Parks Glasgow Jaguar ( old Taggarts)
I was so hopeful and pleasantly surprised when driving past the Jaguar dealership at Hillington that Taggarts had gone! Taggarts had a local reputation and I myself had so many problems with them so hurray they had gone.

However, on ringing for two days to try and book my car in the phone is rarely answered when it is it’s answered and the phone put down or just put on hold ……

Do I have the creeping suspicion this place has changed in name only ?

Day three and still not spoken to anyone …. Utterly shambles

Avoid at all costs - and I didn’t even get past reception!
I booked my car in for an appointment 6 weeks in advance and had an appointment email reminder sent out 2 days prior.
When I arrived at the garage, no booking was found on their system. They put this down to an IT ‘glitch’.
After speaking with a manager, they could not offer an explanation into what went wrong, and all I was left with was “sorry. When can we rearrange your appointment for?”.
To say I was frustrated is an understatement.
I have left the issue with Parks and expect to be contacted with a full explanation on the issue, what went wrong and how they are going to go about rectifying it.
One thing I do know, is I will be taking my vehicle to a garage under different ownership going forward.

Freelander 2 was with Parks Land Rover Aberdeen to fix a fault, the car was returned to me with the fault not sorted after eight weeks!
I took it to a local non land rover garage who diagnosed the fault in one day and fixed it the next
The prices Parks charge are astronomical and I don't see how they can be justified
Stay well clear

Wrongly advised on a Nox sensor that I needed for my Navara. Told that the front sensor was a rear sensor, which it wasn't. I had to return and buy the correct sensor which they told me was the wrong one.
Went back with the first sensor I was wrongly advised to purchase, they would not take it back because it had been fitted to my truck. Make sure to double check any parts that you are going to purchase, I was wrong advised and £273 out of pocket for a sensor I do not need.

Firstly booked a major service through Nissan UK nearest dealer Parks EK, when i collected the car I noticed on my invoice two service items had not been done i pointed this out, they said they would speak to the service manager and would give me a call, no so i called them after numerous attempted to speak to someone in the end i contacted Nissan UK and explained what was wrong and i held them responsible for the service not being carried out in accordance with their service schedule, booked back in to complete the service again still not done in accordance to the schedule it was booked in for a third time, finally work completed in accordance with service schedule, HOW MANY HAVE BOOKED A MAJOR SERVICE AND ONLY HAD THE MINOR SERVICE DONE, vehicle now booked in for warranty work and is even worse service than the previous experience.

This is the 4th car I’ve bought from Parks, Arbroath and can honestly say they go above and beyond to make the customer experience enjoyable and hassle free. George and Shannon helped in every way to get me the car that I wanted. I am so happy with my new car and the journey to get there was simple and sometimes fun. Will definitely be going back there in the future.

Jordan was super helpful and knowledgeable when buying my new Dacia Sandero stepway extreme.
He made the whole experience a pleasure buying a new car instead of a headache. I would definitely recommend Jordan and park's at East Kilbride to anyone looking to buy a new or used car

I was interested in the new electric Renault 5. Went for a test drive at Parks East Kilbride and then sat down with the sales person to look at figures. I explained my budget and that I was interested in leasing. He kept trying to push PCP and gave me a price £50 above my monthly budget. Kept saying hus manager says that Leasing isn't a good option as it's difficult to get a leased car serviced??? Also offered me an insulting price for my car that I was trading in.
Sold my car on Carwow for £1500 more and got a brilliant lease deal online within my budget.
I understand that dealerships need to make money, but I feel like they were trying to rip me off. Definitely pays to shop around.

We went into Parks Omoda Motherwell to arrange a New Motability Car. The Staff were very helpful in helping us arrange New Car and Test Drive on Vehicle.
Kirsty , Young Alex and Sales Manager were exemplary and a Credit to Parks.
We would highly recommend this Dealership. Look forward to picking up New Vehicle in April 👌👍

Went in looking and came away with a reNEW used car, Thanks to John for a no stress no pressure 2 hours.

Got a Dacia duster on pcp from parks Coatbridge excellent service Steven s very knowledgeable about the car very helpful in every step of the process of the agreement to the drive off the forecourt top service highly recommend 😊

I had a really positive experience with Parks Land Rover Jaguar, and in particular with Liam Furay. From start to finish, Liam was fantastic to deal with — he communicated clearly and promptly throughout, kept me fully informed, and even sent helpful videos which made the whole process much easier and more personal.
He was professional, approachable, and never pushy, which made the experience genuinely enjoyable. I felt well looked after and confident in my purchase. I wouldn’t hesitate to recommend Liam to anyone looking for great service.

I was buying my first car. I didn’t have much of a clue about how to go about the process. Jamie Hill at East Kilbride branch assisted us and was there every step of the way. Excellent communication and professional approach. He made the entire process really simple and less daunting. Highly recommend!

Really poor experience with Parks team at Parks Glasgow Jaguar. All charms when making sales but not interested in any follow up customer service.

Absolutely no interest in trying to help resolve my servicing issue and the girl on the phone was also trying to charge me more, claiming I hadn’t paid for a full service when it was part of the plan!

This is the second time I've bought a new car from Parks Kia in Bathgate.

The first was a Sportage HEV GT-Line S and the sales process could NOT have been easier. If you've suffered the Arnold Clark sales process, this is like night and day. Lee, the sales exec, more or less sat back and let me sell myself after test driving three or four cars. Lee still remembered my name almost two years after purchase, and always said hello when I popped in.

This time, I bought an EV5 GT-Line S after attending the EV event in August. Lee unfortunately left, so this time I dealt with Pedro... Man, that guy is the happiest guy I've ever met - Genuine smile, constantly. Again, no pressure, no hard sale, just sat back and let me sell myself. Said goodbye to my Sportage today, came home with the EV5 - Cannot fault the process.

Kirsty mcintosh was fantastic what a wonderful lady great customer service showed me literally everything the car does she was so professional took her time explaining everything I need to know about my new car thank you kirsty

On the 16th Dec. 2025 I requested a MOT on a Jazz which I bought 10 years ago from PARKS, in addition throughout I had services/mot s. An offer on Parks site stated a price of £50 for a MOT with a standard price of £54,50. I discussed this with Alan who stated the price was £54.50 but could not explain the conditions and terms regarding accessing the offer of £50. On request he transferred me to the manager Ross, who also could not explain what the conditions and terms were to obtain this offer. I find this situation totally unacceptable and misleading and request an honest response as to why this malpractice continues to be documented on their site This same issue regarding the£50 offer existed last year and therefore is not an isolated case.

Fab service. Friendly, helpful garage. Dean helped me throughout the sale of my new car, and I would recommend to anyone looking for a new car🧡