Indigo Omdömen 

Maandag 17 november 2025 heb ik mijn zwarte Toyota Corolla rond 6u30 geparkeerd in deze Indigo brussel Zuid parking, niveau -2 links achteraan. Dinsdagavond 18 november rond 23u15 kwam ik terug bij mijn auto en bleek er te zijn ingebroken.

De kleine zijruit aan bestuurderskant was volledig ingeslagen, de deurklink was duidelijk geforceerd en er waren sporen aan de voorbumper. Binnenin was het handschoenkastje opengebroken en lagen al mijn papieren overal verspreid. Gelukkig lijkt er op het eerste zicht niets gestolen, maar ik moet nu wel langs politie, verzekering en naar de hersteller voor de schade.

Wat dit extra frustrerend maakt:

Er was niemand aanwezig van de parking om ons te helpen of zelfs maar aan te spreken.

Op de website wordt deze parking voorgesteld als veilig, met camera’s en een “beveiligde” omgeving, maar in de praktijk voelde dit helemaal niet zo.
Indigo

Achteraf las ik reviews en meldingen van andere incidenten in en rond deze parking. Had ik dat op voorhand gezien, dan had ik hier nooit geparkeerd.

Voor mij nooit meer. Ik raad deze parking absoluut niet aan als je je auto veilig wilt achterlaten in Brussel-Zuid. Kies alsjeblieft een andere parking, zeker als je voor langere tijd weg bent.

Bro that was a disaster… Same experience as previous reviews

We parked our call one night in the Nice Louvre location, and when we went in the morning we saw that our car broken into through the window and our belongings stolen. Bear in mind we parked our car right next to the security camera. We had also parked in the streets the night before and it was safer.

There was a staff there for us to speak to when we found our broken car, but he was unable to help. He simply admitted that this happens often. We called Indigo, and they said it’s not their problem. We will file a report with a police.

I'd planned an overnight stop in Ypres on a motorcycle tour. A couple of days prior, I discovered that a car rally was taking place and roads around the market square would be closed off, with the loss of many parking spaces and potentially leaving me with a long walk in heat wave conditions carrying luggage and wearing motorcycle clothing, so I booked the underground car park at the Novotel, which was quite close to my hotel. Because I had no front number plate on the bike their anpr cameras wouldn't detect my vehicle but they said I could access the car park via bluetooth in their app. I arrived to find that the barrier refused to lift when I tried via my phone, so after many attempts I had to use the intercom, which was muffled so that you could barely hear what was being said and get someone to raise the barrier. The following morning when trying to exit the car park I had exactly the same problem, so once again I used the intercom to explain my problem and get the barrier raised. By mid-afternoon I arrived at my next stop and thought I'd check the Indigo app and found that my parking session was still active, potentially racking up parking charges. I had to use their app again to contact them and let them know I'd left the car park hours ago. To be fair to them I was promised fairly quickly that I wouldn't be charged extra but that still remains to be seen at the time of writing. In any case, this situation shouldn't have arisen if they would ensure their app and Bluetooth entry system worked properly. I just wish I'd read all of the bad reviews before using them.

Onze leasewagen is sinds 13 mei niet meer ons bezit. Op 19 juni krijgen wij een mail van deze firma dat een wagen met onze oude nummerplaat een hele dag geparkeerd stond in een parking onder de Groenplaats in Antwerpen. Wij zijn hier uiteraard niet geweest en de nummerplaat is niet meer in ons bezit. Volgens deze firma moeten wij de factuur toch betalen omdat wij vergeten hebben de nummerplaat te laten schrappen uit hun klantenbestand en destijds onze toestemming hebben gegeven om on-demand te parkeren (nummerplaat wordt gelezen via camera herkenning). Bewijs aangeleverd dat de wagen niet meer in ons bezit is. Ze hebben ook op hun website gezet dat er een datalek is. Schandalige behandeling van hun klant. Geef nooit toestemming voor de automatische camera herkenning .... Een criminele bende is het.

Concert pas gereserveerd bij Indigo Royal. Bij aankomst ging de slagboom open maar een vrije plaats (2x rondgereden) was niet beschikbaar.
Gevolg elders in Brussel plaats zoeken op een avond met meerdere evenementen, daar ging het voorprogramma! Zinloze reservatie dus!!!!

Ik reserveerde een parkeerplaats voor 28/04 in de Indigo Neo parking aan Rogier in Brussel. Helaas is de toegang tot deze parking slecht aangeduid. Bovendien bevindt de parking zich deels in een gebied dat alleen voor bussen en taxi's is voorbehouden. Ik heb me dus NIET in deze parking kunnen parkeren. Noodgedwongen heb ik me elders moeten parkeren, wat me een boete van 35 euro opleverde, zoals we het gewoon zijn in Brussel. Deze parking zou duidelijke signalisatie moeten voorzien zodat klanten de parking makkelijk kunnen bereiken. Ik zal nooit meer op voorhand een parkeersessie boeken.

They are not a member of the Better Business Bureau.
I downloaded their app and there was no installer. I went to their payment site online and the parking lot was not on their list and there was no means to input it.
I went to their monthly parking option and received a response in French, which I don't speak. To install their app you have to agree to allow them to use your device to take pictures and videos as well as access to your USB device. I was using Google Pay but they started managing accounts that had nothing to do with them and they didn't make a payment which screwed me.

Plus d'une heure de blocage à la borne de sortie suite problème de lecture de la carte d'abonné. Personne n'est joignable, aucune présence physique dans les parkings. Je n'ai pas réussi à sortir la voiture.

Service catastrophique. En quasi monopole dans la ville de Paris, ceci explique peut-être cela. A fuir !!

I got charged double for parking!!! They had a faulty card machine so I had to tap the card twice and the man on the intercom promised that I wouldn’t get charged twice but it happened anyways… I don’t know how to get in touch to receive a refund for the double charge

op 23/02 geparkeerd in indigo parking , rue de baraq, brussel zuid. Zeker GEEN aanrader. Je rijdt je wagen KAPOT!De stoeprand is zo hoof dat wanneer je buiten rijdt de wagen vast komt te zitten (geen lage wagen, mercedes B klasse). Je kan niet meer achter of vooruit.Mijn wagen heeft schade onderaan.Bij contact met de parking ontkennen ze eerst dat stoeprand hoog is, dan zeggen ze dat het hun verantwoordelijkheid niet is.

Men kent niet eens het verschil tussen stationeren en parkeren,stuurt mensen op pad die de wegcode niet kennen,het is niet de eerste keer dat er klachten zijn en zal ook niet de laatste keer zijn.

shocking service. Arrived on time at Term 3 but upon arrival 2 weeks later - waited over 45 minutes, lied about driver having left, then said they were understaffed, then said he told me previously it would be late, then it was traffic in the tunnel. WILL NEVER USE AGAIN. AVOID.

Had to wait over 40 minutes in the freezing cold with a baby. No apology. Hard to contact them. They Clearly had no idea where to pick us up

Beware!
Booked through Compare The Parking comparison site and used Indigo / Kar parking for meet and greet parking at Heathrow T5. They do not have a desk at the Airport and there will be no one to meet or greet you on departure or arrival. It is a hit or a miss if they decide to answer your calls en route or at the airport. When they eventually turn up you will be expected to pay for the short stay ticket received on arrival or they will not take your car. They intentionally turn up late so that you have no alternative but to pay or miss your flight. You will also have to pay again to get your car out the car park when you return.
I had money stolen from my car and the exterior, drivers footwell and pedals were left covered in thick mud.
It is useless trying to contact them to make a complaint as they are not interested.
Do not use this company, pay a little bit extra and go direct to a parking company you can trust with one of your most valuable assets.

Terrible service. Had to wait for over half an hour for car to picked up and then charged additional parking fee due to their delays. No response to e-mails etc. Do not use and should be struck off from Airport Parking

DAMAGE TO MY CAR, RUDE, LIARS.

I booked Kar Parking through the Compare the Parking website. Late to pick up the car on arrival. Rude men.
On return I was told my car “ had a flat tyre” and they couldn’t bring it. After almost an hours’ wait, they transported my son and I to the compound which was some industrial estate 20 minutes away. No one helped.

No one could even tell me the address of the compound. It’s as dodgy as it comes as a company. DO NOT USE.

Finally after I got upset, the controller Malik told me they accepted responsibility and called a mobile mechanic which cost £220. He told me I needed to pay, but if I sent the invoice they would refund me as he had received sign off from management.

In good faith (and now nearly 3 hours late), I paid the mechanic to get my young son home as it was getting cold and dark.

10 days of waiting for a response, I just received a one liner saying it’s wear and tear and they aren’t responsible. THEY ARE LIARS. They know full well they caused the damage.

TRADING STANDARDS PLEASE DO SOMETHING.

DONT USE THIS SERVICE AT ALL!!!
We received a ULEZ fine whilst were away and our car was booked to this company.
They dont cooperate at all doesn’t give us any information on how the fine will be sorted!
PLEASE PLEASE DONT USE THIS COMPANY AT ALL!!!
Such a disgusting awful service they give!!

Please avoid. This is not a legitimate business.

We left a tracker in our car and can see they used it to run groceries and drove it around for two weeks. They brought it back extremely filthy, on empty, and had a punctured tire which had been aired up prior to returning it.

At drop off they were late by almost two hours, and we were waiting with another family for the one driver they seem to have. When he did arrive he was rude and made my severely disabled husband, who has trouble walking, run up and down between the barriers and the meet & greet to pay the parking ticket, saying things like “why you haven’t paid this?” “Why are you taking so long?” “I will leave if you don’t hurry up”. The other family said that the driver told them he would be late because of “the crippled guy”.

At return they made up a drop off charge that we had to pay before getting our car back. They were an hour late again and it was the same driver as before.

Dropping and picking up the car was no issue, but the car came back absolutely DISGUSTING! I don’t know if there has been any damage because it was that filthy. No idea where they parked it to get into that state.