Cocojewelry Omdömen 

352
TrustScore 4.5 av 5

4,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

What an amazing small business! Such beautiful jewellery and exceptional service. I have now purchased for myself, my son, my daughter, my sisters, my husband & my mum! We all absolutely love our piec... Se mer

Betygsatt 5 av 5 stjärnor

I received my order and the bracelet was a different color than I thought I ordered. I email asking about exchanging it for a different color. Great customer service, I received a quick response and... Se mer

Betygsatt 5 av 5 stjärnor

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... Se mer

Betygsatt 1 av 5 stjärnor

False advertising... the bracelet that I received does not say in "morse code" what is depicted in the photo on their website. My beads aren't in the same order. I've corresponded with customer... Se mer

Företaget har svarat

Företagsinformation

  1. Smyckesbutik

Skrivet av företaget

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

352 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 81 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(352)

309 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

What an amazing small business

What an amazing small business! Such beautiful jewellery and exceptional service. I have now purchased for myself, my son, my daughter, my sisters, my husband & my mum! We all absolutely love our pieces and will definitely buy from Coco again!

18 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor quality product

Poor quality for the money. Bangle a slightly odd shape and had had sharp edges that scraped my arm as I put it on (has taken a week to heal). I would like to return for a refund but based on experiences reported here I’m not optimistic.

15 juli 2026
Omdöme utan inbjudan
Logotyp för Cocojewelry

Svar från Cocojewelry

Hi JW,

Thank you for taking the time to share your feedback with us, and we are truly sorry to hear about your experience with the bangle, especially that it caused a scrape on your arm. We sincerely apologize for the inconvenience this has caused.

We would love the opportunity to make this right for you. Please contact us at support@cocojewelry.com with your order details and we will work with you to find the best possible solution.

We appreciate your patience and look forward to hearing from you.

Warmly,
COCO Jewelry Team

Betygsatt 5 av 5 stjärnor

customer service

I received my order and the bracelet was a different color than I thought I ordered. I email asking about exchanging it for a different color. Great customer service, I received a quick response and was told the correct color would be sent to me. Looking forward to giving the bracelet as a gift to my friend.

2 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I love my ring

I love my ring it is just what I needed. I had a small issue with my delivery and their customer service as amazing taking care of everything right away. I will be back to get more items soon.

12 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

False advertising..

False advertising... the bracelet that I received does not say in "morse code" what is depicted in the photo on their website. My beads aren't in the same order. I've corresponded with customer support multiple times, sending the numerous photographs of the one I'd received that they requested in comparison to the one shown on their website. I'd really prefer that they send me the one that I ordered because the whole point was that the meaning of it was special to me, otherwise I'd like a full refund. I'm very disappointed. It seems like it would be an easy fix.

8 juli 2026
Omdöme utan inbjudan
Logotyp för Cocojewelry

Svar från Cocojewelry

Hi Sher,

Thank you again for your feedback. We wanted to follow up to let you know that we reached out to you regarding your order confirmation and the solution we discussed together. We are happy to confirm that both have now been successfully completed.

We truly hope we were able to properly address and correct the issue with your order.

If there is anything else we can help you with please do not hesitate to let us know.

Warmly,
COCO Jewelry Team

Betygsatt 5 av 5 stjärnor

I love the ring!!

I love the ring! The color is beautiful and it sparkles in the sun. The message engraved on the band is a great reminder that I am stronger than I sometimes think I am. The ring is great but the customer support is what put this purchase over the top. I emailed about the sizing and asked to exchange the ring and someone responded to me right away. That is rare! I am very happy with my purchase (I ordered a few other items as gifts and my friends were thrilled with the quality) and with the prompt and helpful customer service. Five stars!

3 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Something pretty that makes you smile

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.

6 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful bracelet, great customer service

Not only is the bracelet I ordered beautiful, but when I realized I had mistakenly ordered the wrong color, Customer Service was very quick to respond and send me the correct color without delay. I receive so many compliments on it... it is definitely a welcome addition to my jewelry box.

21 juni 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

The website says 4-8 days delivery

The website says 4-8 days delivery. Mine took 16. They say they have offices in the US, but their phone and shipping is from Singapore. They initially sent my order to Australia despite having the correct address in the US. Stick with something local.

30 juni 2026
Omdöme utan inbjudan
Logotyp för Cocojewelry

Svar från Cocojewelry

Hi Sue,

Thank you for your feedback. We sincerely apologize for the shipping timeline and the inconvenience this has caused.

We would like to let you know that the solution we agreed on via email has already been processed. We truly appreciate you giving us the chance to make this right.

If there is anything else we can help you with please do not hesitate to let us know.

Warmly,
COCO Jewelry Team

Betygsatt 4 av 5 stjärnor

I received the wrong order

Edit to add:
I’m updating my review from 1 to 4 stars. Sarah reached out after my initial review and said that I would be receiving a full refund and a new bracelet. I have not received the refund.. honestly don’t really care about that part, just wanted my order done correctly. I am keeping this at 4 stars and not 5 simply because this was a hassle to get what I paid for. I appreciate the company’s willingness to send me my order and offer the refund.
———————————————————————
I received the wrong order! The bracelet I ordered (and paid for) had 3 different birthstones in it,.. the one I received had only 2.
I have been in contact with “Sarah” for over a month now (since May 16th) and she has assured me that a replacement is being made and now on the way. However, it’s been about 2 weeks since this promise (June 14) was made and I have received no shipping information (as she said I would) and now radio silence when I reach out to customer service.
I emailed again on June 21, June 23, and now again today June 24 all with no responses.
So disappointing. This was a Mother’s Day gift and it’s now the end of June.

12 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I ordered the wrong ring size for my…

I ordered the wrong ring size for my daughter. I contacted customer service and they were extremely responsive and helpful. I was able to order the correct size and she also changed the finish from silver to gold, which they also accommodated this change for me. Extremely satisified and great to work with!

15 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

I ordered the wrong size for my ring. And they have made the return process very simple. Great product and great customer service goes a long way these days.

22 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Mother/daughter bracelet

I ordered 2 of the mother/daughter bracelets for my girls. One of the bracelets started losing the stones. I contacted customer service, sent in a picture and the item was immediately replaced. Sarah Pelea is a joy to work with!! Thank you Sarah!

30 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Item is not as described

Item is not as described. Glass beads and do not represent what the photo looks like. Very disappointed. I'm not one to give bad reviews but this one is justified.

25 maj 2026
Logotyp för Cocojewelry

Svar från Cocojewelry

Hi Heather,

Thank you for taking the time to share your feedback with us, and we sincerely apologize that the order did not meet your expectations. We completely understand your disappointment.

We would like to let you know that the solution offered during our previous conversation has already been provided. We truly appreciate you giving us the opportunity to make this right.

If there is anything else we can help you with please do not hesitate to let us know.

Warmly,
COCO Jewelry Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

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