Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Företagsinformation


Kontaktuppgifter

1,7

Mycket dålig

TrustScore 1.5 av 5

17 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,7

Alla omdömen

(17)

17 omdömen under de senaste 12 månaderna

Skriv ett omdöme

Vi kontrollerar omdömen

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

I wish I had seen these reviews before…

I wish I had seen these reviews before falling for their ‘trial’ offer as too have had the very same experience.
They’re not make it clear you are signing up to a subscription offer. 1 month later you receive a notice that they have taken £43 out and shipped your next jar of cream (rubbish quality by the way, made my skin very sore).
Despite contacting them the same day and then three times after, they just ignore.
Order takes nearly 4 weeks to arrive as shipped from China to a UK address in Staffs before being posted locally.
Their customer site gives a different email address for their guaranteed 30 days return, but this is also ignored.
I have managed to find Joe to cancel my fake subscription on Shopify and based on other advice from these reviews am contacting my bank to ensure future payments can be blocked.
Doubt will ever see money again as they know that auto chargebacks do not kick in until over £100, crafty gits!

4 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

SCAM

SCAM
at no point did I sign up to anything else other than the £4.99 purchase

They have now billed me for £43 and not even sent anything for the £43

I wonder what was in the first purchase£4.99 cream - post marked from China

Nowhere did it say subscription and nowhere in the emails

They are not responding to emails now either it’s been 3 weeks since taking my £43

AVOID

19 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Scam !

Scam !! beware they charged £43 for a subscription I didnt opt for !!! no replies to emails at all. Total Scam !!!

29 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Scam!!

Scam!!! I cancelled the subscription yet they take money out of my bank. I have emailed and got no response. The cream has gone from£4.98 to £43 fraud department are on to them

16 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

As disgraceful company ..... product is disgusting as well

Same dreadful experience as all the others on this review platform; I bought a special offer from them only to be charged over £85 pounds per month for the next two years (ending May 2028)!!! I have cancelled my subscription and also contacted my bank to stop any further charges being taken. Cant believe these Facebook etc sites continue to let these companies operate on their platforms when they keep getting these awful reviews. They are a disgrace and should be stopped and prosecuted for fraud.

As a footnote: I really do worry about the contents of this product; if the company is this unconcerned about conning people out of their money, what on earth can they be putting in the jars? This stuff is going on already fragile skin. Need a proper investigation to see what it contains, not taking their word for contents as they clearly are not concerned about lying about their product.

5 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Scammers.

Scammers.

Don’t even consider placing an order and if you do, be aware that they’re signing you up to a subscription model.

5 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Minus 100 stars

Minus 100 stars - absolute scammers. Take money from your account a month after you buy a product. No subscription was signed up to. Do not buy from this company.

6 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Scam or a really bad company.

Ordered this for £15.99 incl postage and then got charged £43.94 28 days later. They automatically signed me up to a subscription. I have emailed them 3 times and have had no replies. I have managed to cancel the subscription but as I back up, I have had them blocked by my bank - which I didn’t realise I could do until reading these other reviews, so thank you.
The box arrived damaged and nothing to say it was from Neuvoskin. It didn’t work and in fact, made my skin so much worse. If I could give them no stars, then I would. I’m annoyed with myself for falling for it.

4 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Zero stars

Zero stars! SCAM! Bought one jar and they took double the money 1 one month later! Trying to find them on fb or any other social media to warn people / please post on here if you have a link

26 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Please don’t buy from them

I bought a one off from them on instagram for £15.99
Next thing I knew a month later they took £43.46 from my account the product wasn’t ordered by me and they have not answered any returns emails of which there have been four, no replies at all
Do not buy anything from these people
Spoke to bank and they can’t get my money back but they put a block on them for me
Bunch of thieves

24 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Sadly this is a scam

Sadly this is a scam. They offer you a chance to try product for a £1 plus postage then attempt to take about £40 out of your bank the following month. Thanks to other people’s reviews I cancelled through Shopify.

8 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

**SCAM** signed me up to a…

**SCAM** signed me up to a subscription- paid £15.99 for trial tub of cream then took £44 out 28 days later. I have emailed for a refund 6 times and being ignored! Do not buy from this company

20 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Sample Jar ? Could mean Subscription ? BEWARE !

I ordered a £1.00 sample Jar plus £3.99 postage
The Jar arrived but it has no mention of NEUVOSKIN on the box or the jar ????
The Box has HOUKEA OCEAN's MIRACLE on the box ?
This was not what I ordered and therefore do not expect it to work ? Also when I ordered this sample I read that a subscription had been applied and I was to be charged over £40 every 28 days ? I cancelled the subscription and also emailed them to say I do not require a subscription and did not request this ? Also should the sample be part of this promotion - cancel the sample and refund my £4.99p. They did not cancel but sent sample anyway despite me emailing them within an hour of ordering ?
I have read of someone doing the same and then to his dismay finding a charge on his Bank account of 3x the amount !! I think this is possibly a scam - so please be warned ?
PS. I have spoken to my Bank and had this company blocked - from requesting further payment. If you have ordered from any companies either this one or any others where it shows on your statement with SP before the title - it is a SCAM - please cancel with your Bank or Credit card !

5 maj 2026
Omdöme utan inbjudan

Är det här ditt företag?

Registrera din profil för att få tillgång till våra kostnadsfria företagsverktyg, och kom närmare dina kunder.

Skapa ett konto gratis

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer