Indigo Omdömen 

Car came back dirty. On top of the £90 plus pounds I had to pay £7.50 for parking hand over plus a £40 late payment fine as I thought the fee of £5 (drop off pick up) at Heathrow would be included. Also why should we pay extra for a text and why a booking fee. All costs should be upfront on the comparison site.

Complete robbing company. Will never park in a car park with this company ever again. I parked on the redditch train station car park on the 9th march but then realised the parking machine was out of order so I downloaded the app to try and pay over that but it was not straight forward so I gave up in the end and called them instead. I spoke to a woman who asked me to pay over the phone so I gave her my long card number etc and then she said it was unable to go through because of the parking machine? Which made no sense but she assured me that I would not have a parking notice through and it will be written off as i had called. Yet a few weeks later i get a parking fine through the post, I appealed it twice to only get rejected. I have proof of the 6min phone call but they still rejected it. Basically the woman down the phone didn’t want to take my £2 payment because it’s more beneficial for them to get £60 instead so that’s what they have done. This so called company needs to be shut down, I will be seeking further advice from the ombudsman & small claims court.

excellent service compared to all other parking services I have used in the past. There was a bit delay at the collection time but that's ok. They told me in advance to stay in the terminal and not come to the parking until the driver called me and confirmed the ETA. They saved me from Chilly conditions at the parking level. The car was a little dirty but I get that these are outdoor compounds and my car was parked with them for over two weeks and I used their standard service. If you are looking for indoor parking then you need to stick with Heathrow's own parking which is f****ing expensive.

Useless company. As others have stated, avoid!

At drop off you'll have to pay the £7.50 (at Heathrow) charge to exit the car park so add that on to your costs. When we returned early morning Sunday, I was told due to the "horrific traffic" I'd be waiting at least 45 minutes and probably longer. Ended up getting a taxi to their compound to collect my vehicle as I needed to get home. Surprise, surprise, traffic was absolutely fine. Taxi driver actually commented on how quiet it was.

When they returned my vehicle they didn't ask for any proof of who I was. They didn't even ask my name. Just left the keys in the car, pointed to the car and left.

Interestingly, they also went to the trouble of disconnecting my dash cam. I've no idea why, but it's safe to assume they didn't want me seeing something.

I wouldn't trust them to look after a pencil, let alone my car. Avoid, avoid, avoid.

Terrible service.
Charge for short stay in addition to stated charges- this added £26 to the cost. Waited for 40 minutes for car to be bought back after landing.

Absolutely awful service , called at 12 and didn’t arrive until 1.10 , do not use this company ,after a 12 hour flight this isn’t what you need , driver was not apologetic and when I spoke to the manager neither was he
Unrealistic timeframes given

The worst service I have ever used. I got my car back from Heathrow airport yesterday and there was damage to my bumper as well as the back footwell soaking wet with who knows what. The driver was unbelievably rude demanding more money from me. He told me to call the manager the next morning which I did, manager was shouting at me over the phone, telling me I was lying, wouldn’t give me his name and then ended the phone on me. My dad also called them up to complain and was ridiculously rude to him as well. Awful service.

DO NOT USE THIS FIRM, STAFF ARE ABSOLUTELY DREADFUL, RUDE, JUST DO NOT CARE AND DENY ALL KNOWLEDGE OF DAMAGE TO CUSTOMERS CARS AFTER THEY HAVE BEEN IN THEIR 'CARE' AND SIMPLY DENY DENY AND DENY. MALIK AND GIGA REALLY ARE THE LOWEST. THEY EMPLOY DIMWITS WHO ARE THE PITS WHO TREAT CUSTOMERS LIKE ME (AND YOU) AS ABSOLUTE SCUM. PLEASE - DO YOURSELF A FAVOUR AND PARK ELSEWHERE. NEVER EVER AGAIN. 1 STAR IS WAY TOO GENEROUS BUT I COULD NOT LEAVE NO STARS.

The worst airport car parking service we have ever used.

On calling the company prior to arrival as instructed, we were told that somebody would be ready to pick up our car. We were 8 minutes late due to traffic on the approach to Heathrow - because of this the driver left and we had to wait for another 30 minutes for a different drive to come back (making check in uncomfortably and unnecessarily rushed).

Customers are expected to pay both the entrance and exit fee to the short stay car park - an additional £15 total (which we have never been expected to do before).

We will never use this company again and would highly encourage anyone else to consider an alternative provider.

Rude staff, impatient and unhelpful to say the least. They must hire these people from scum. Seems I am not the only person to experience this.

Driver was 20 mins late and the company makes you pay £6 on entry and exit to drop off area which was not advertised.

I used Indigo Meet and Greet Parking at Heathrow Airport (UK) last week. I would suggest avoiding this company, as it will likely not be the level of service you're looking for. Advertised rate was £60, which seemed reasonable but I don't recall any mention of the additonal £12 for entering and exiting the short term car park, which the customer will need to pay. In addition, it took the best part of 45 mins for driver to arrive with my car, which after a 13 hour flight and 05.55 arrival, was not what I was hoping for. Next time I'll do my research and use a reputable company.

Didn’t turn up!!! Left me waiting at 5am at Heathrow, only saving grace was the refund was paid within 2 days but it cost me £160 to park in the Carpark really disappointing. No compensation for the time and money I have lost.

Don't use indigo company for parking at Heathrow Airport, could not drop car off as the floor was shut and people are so rude to the customer.
And I had to pay full price at the carpark due to bad service by the company and will not give me a refund,

Indigo makes a lot of money by delivering tickets to students who struggle to pay their parking lot at the university. Many students at Capilano University have to pay hundreds of dollars. It is a very shameful company with a poor customer service and no values at all. Try to avoid them if you can.

Parking proberen reserveren voor 1 week in Lille voor het nemen van een TGV naar Marseille. Zowel via app als via de website onduidelijke communicatie zodat we op het einde van de week een duurder parkeerticket hadden dan een treinrit heen en weer naar Marseille. Wel nog klacht ingediend bij Indigo maar natuurlijk kunnen ze er niets aan doen. Eén weekje parkeren voor de ronde som van 275 euro. Aan een luchthaven ben je goedkoper af.

They never clean Parking Lot 243. I rent residential parking, and it is disgusting. Garbage are all over the floor. In more than 1 year they had none cleaning there!

I have received a warning notice from Hillingdon local authorities regarding a traffic violation at 6.57am on August 26th. This was approximately 20 minutes after handing over the car to the driver in Terminal 2. The driver had been caught on camera ignoring a no entry sign. In addition, on return, we had to wait a significant time for our car to return and when it arrived it was extremely dirty on the exterior. We will not be using this company again.

Vrijdag oostende geweest,app werkte perfect alsook afhandeling( betaling).Vandaag blankenberge,alsook naar indigo parking nl centrum,binnen geen probleem buiten wat een zever...na bellen kregen we als antwoord
geen camera hier dus werkt niet hier app,wel binnengeraakt he en zonder ticket. Voraleer iets operationeel te maken zorgen dat werkt..kutbriel,app natuurlijk verwijdert iets dat niet werkt heeft geen functie.👎👎👎

Money taken out of the car!!! Only a few pounds BUT when I pay for a service I do not expect people to steel from me!!!! Car is absolutely filthy

The guy who brought the car back to meet us literally threw the keys at us and walked off!! We could have been anyone! He didn’t ask us to show any proof that the car belongs to us!!

Won’t be using again!!

Ps - car also stinks of farts 🤢