Packt Omdömen 179

TrustScore 3 av 5

2,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

"Claude Code Bootcamp" by Packt Publishing / Luca Berton — May 30, 2026 — Misleading event, €100 wasted The event was advertised as a beginner-to-intermediate hands-on workshop "for TechPros an... Se mer

Betygsatt 4 av 5 stjärnor

Broad selection of material, zoom needs work A nice selection of books -> that's why I am here. :-) I am reading OpenShift Multi-Cluster (subscription. packtpub. com/book/cloud-and-networking/97... Se mer

Betygsatt 5 av 5 stjärnor

I'm not sure I understand the online sales order issues - I've gotten the print books I ordered in a timely manner and the e-books right away. It's true that not all books are written by native Englis... Se mer

Betygsatt 3 av 5 stjärnor

1. Good content (ebook/pbook/code-download), although processing errata/feedback sometimes patchy. 2. Most titles have code-download repos on GH PacktPublishing 3. Packt reviews based on feefo.... Se mer

Företaget har svarat

Företagsinformation


Kontaktuppgifter

2,9

Medel

TrustScore 3 av 5

179 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har besvarat 87 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Not a bad experience, till now

I bought a few technical books from them since one or two years ago. I signed to have access to lots of books and no problems till now. The user interface could be better but it works. Many good books, good authors.

16 september 2022
Omdöme utan inbjudan
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Svar från Packt

Hi Vitor,

Thanks for sharing a feedback.

We will certainly share your feedback with our team to work on the UI.

For more information, please visit our FAQ section: https://www.packtpub.com/books/info/packt/faq and https://support.packtpub.com/en/

Betygsatt 1 av 5 stjärnor

"Free Trial" Scam Trap

What they claim a 7 day free trial is simply a scam trap. I signed up the plan and cancelled on the 6th day of the trial but was still charged for an upcoming full month charge that I never intend to continue with. Plus the quality of the books/medias on their website are really not as good as expected. Most of the content is simply pack of repetitive information that's not deep enough to tackle real problems. Be aware of their nasty trick and never fall in their scam trap.

28 augusti 2022
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hi John,

Thanks for contacting us.

We apologize as you were charged despite of canceling the subscription.

Don't worry, we will help you out. Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance. Also please elaborate on your issue so that we can help you.
Email ID:
Subscription ID:

We await your response.

Betygsatt 1 av 5 stjärnor

Once enrolled, they will keep billing u for rest of your life

They have notorious way to keep you billing once you enroll.
I tried to cancel and they said that after 3 months they will auto start my subscription.
I am now trying to permanently delete/cancel my subscription and there is no such option.

This is fraud/scam if they dont give customer choice to stop subscription

12 augusti 2022
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hi Bharat,

Thanks for contacting.

As per our records, we found that our team have canceled the subscription at our end and also removed card details from our system.

We truly apologize for all the inconvenience caused in this matter.

For more information, please visit our FAQ section: https://subscribe.packtpub.com/faqs/ and https://support.packtpub.com/en/

Betygsatt 4 av 5 stjärnor

Cancelling my subscription

I cancelled my subscription and it's still showing that it's due for renewal in my account, I contacted support from their help page and haven't heard back yet....

Update: They responded and promptly resolved the issue.

3 augusti 2022
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hi Rola,

Thanks for contacting us.

We apologize as you didnt receive a response from us and are worried about your plan renewal.

Don't worry, we will help you out. Our team have responded to you and please be assured that your plan will not get renewed.

Hope that helps.

Betygsatt 3 av 5 stjärnor

Be careful with the free trial.

UPDATE. Packt support got in touch with me and have refunded the monthly subscription I was charged after I couldn't cancel the free trial. It has come through to my bank account. I appreciate that they followed up after I posted the original review below.

Made the mistake of signing up for a free trial. Went to cancel the subscription before the trial ran out but it wouldn't let me go to my account. I figured the unsubscribe had worked then since I no longer had access. Then a few days later after my card has been charged, suddenly I can access the my account page again. Very DODGY. Stay away.

11 juni 2022
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hi Catherine,

Thanks for contacting us.

We apologize as you were unable to cancel the subscription. Don't worry, we will help you out. Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance. Also please elaborate on your issue so that we can help you.
Your complete name:
Email ID:
Subscription ID:

We await your response.

Betygsatt 1 av 5 stjärnor

Not good at all

Response within 24 hours from customer support, but to tell me my case has been marked as resolved ... ?! Also, a link to the registration page, which I'd been using already. If there's no idea why 'username required' keeps coming up every time I tried to do the forced registration in order to complete purchase, that makes me doubtful about the site overall. The fact that every time I went back into the browser, my email has been retained by them, didn't impress me either. Had tried clearing cache/cookies a few times, and turning off SOME add-ons (the point of using them is privacy, after all). Only went so far with that. Final straw was also the survey going to office.com ... I'd hoped to explain case not resolved. It is resolved now, by me ... don't shop there is the solution.

In response to Packt's answer, I had already replied with the case number, on first hearing from them, but unfortunately didn't get a response.

1 juni 2022
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hello,

Thank you for contacting Packt Customer Care.

We are sorry for all the inconvenience caused in this matter.

We would like to know more about the issue. Could please let us know the case ID or email your query at customercare@packtpub.com, so that we can check and assist you further?

We await your response.

Betygsatt 1 av 5 stjärnor

website…packt.com. Is it a fake site

I came across a so called new website namely - packt.com yesterday.
Tried to order couple of books, but was not able to complete the transaction. I am not sure if packt.com is a legitimate link or my credit card is at risk.

30 maj 2022
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hello,

Thank you for contacting Packt Customer Care.

We are sorry for all the inconvenience caused in this matter.

We would like to let you know that packt.com is a legit website and you can order books from there. So dont worry about that.

In case you are facing issues with purchasing books then please write back to us at customercare@packtpub.com.

We await your response.

Betygsatt 1 av 5 stjärnor

Bad Communication From Support. Faulty Billing System.

One day my subscription ended even though I was already billed that month. After going back and forth with support and a very hard to follow explanation, what I gathered was that their system failed to bill several months back, and the last payment was for that missed bill 6 months ago. So, they asked me if it was ok to bill me again for that month to reactivate my subscription. No explanation of why my subscription was deactivated anyway, or why they failed to communicate the billing error to begin with. I guess I was deactivated for failure to pay even though I was set up to auto pay through paypal. I guess that one month payment they missed because of their mistake was more important than keeping a long time customer. Previous to that they offered me a free subscription as a college professor, and that was deactivated abruptly, then I was told that was only offered for a trial period, which wasn't mentioned when I signed up. Overall just bad communication.

13 april 2022
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hello Chawn,

Thank you for contacting Packt Customer Care.

We are sorry for all the inconvenience caused in this matter.

Our customer relations executive will get back to you shortly on this.

Betygsatt 4 av 5 stjärnor

Decent Products, Could Use Improvement

Packt has had a lot of technical issues. Changes made to their web site were not well done. That has resulted in some very erratic behaviors. However, those behaviors are inconvenient, annoying, even; not fatal.

I've had nothing but good responses from the support team. They reply in a reasonable time, and they follow up.

Issues raised about the quality of the books have some merit. It's very uneven. Some books are top shelf, others seem to have been published without being proofread. I have found only a couple of technical errors, but many grammatical and textual mistakes. These detract from what otherwise would be excellent technical books.

The annual subscription includes a credit each month for a ebook or video. There are other ways to get credits, as well. At minimum, at the end of the year you will have acquired 12 ebooks or videos at no cost. And as a subscriber, you get to "try before you buy."

All in all, I have found the service good, the people pleasant, and the products worth my expense. (Now, if they would just get that web site fixed. ;-)

4 mars 2022
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hello Michael,

Thank you for the kind words regarding our subscription and customer service. We are glad to have you as our customer. As a goodwill gesture, I have issued you with a free download credit, see it in your account at https://subscription.packtpub.com/credits.

You can use this credit to download and own any Packt title in formats like PDF, ePub, Mobi (not applicable for title published on or after 25th August 2021) and MP4.

With regards to website, our developers are on toes to improve so that our users can enjoy the subscription library more effeciently.

Do let me know if you need any help and thank you for being a Packt subscriber.

Take care!

Betygsatt 1 av 5 stjärnor

1 star is given because I can't give…

1 star is given because I can't give them anything lower than that. Fraud company, deceived me into paying. They charged me for 10 months, doubled my subscription for last 4 months, never used their books or services. I emailed them with all the evidences so I did to to paypal, so coldly I was replied, sorry you lost your money, we can't do anything. Charged me for 10-11 months for nothing. Never informed me about being charged or charges increased. I only noticed my card statement when my direct debit didn't cover enough money to this monthly subscription. all complaints, emails were sent on deaf ears. I am particularly very disappointed with the way they replied to me without investigating my case or genuine request of refund.

20 februari 2022
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hello Tim

Thank you for contacting Packt Customer Care.

We are sorry for all the inconvenience caused in this matter.

Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance. Also please elaborate on your issue so that we can help you.
Your complete name:
Email ID:
Subscription ID:

We await your response.

Betygsatt 1 av 5 stjärnor

Briiliant idea - Terrible Web App

Briiliant idea, yet the user interface/experience is just absolutely awful. Full of bugs (i've subscribed yet constantly get told to subscribe to view stuff until the web page reloads about 10 times it will register me as subscribed). Watching video courses and progress is not tracked properly, it just ticks off videos at random even though you have watched them all fully. and the amount of server down time is ridiculous. Sort it out Packt you have a really good idea/model just an absolutely awful website

10 februari 2022
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hello Niall,

Thank you for contacting Packt Customer Care.

We are sorry for all the inconvenience caused in this matter.

Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance. Also please elaborate on your issue so that we can help you.
Your complete name:
Email ID:
Subscription ID:

We await your response.

Betygsatt 1 av 5 stjärnor

They deceived me by saying $5 for 5…

They deceived me by saying $5 for 5 months. However, then they changed their mind by $5 per month for 5 months. Their website are full of bugs and their customer relations cannot solve any issue. It is the worst experience in online publishers that I have seen. Even if they offer free service, you should stay away. I regret reading the reviews here and buying it anyway.

24 januari 2022
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hello There,

Thank you for contacting Packt Customer Care.

We are sorry to know that you were unable to find the correct subscription offer details.

Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance.
Your complete name:
Email ID:
Subscription ID:

We await your response.

Betygsatt 1 av 5 stjärnor

Didn't receive book!

Didn't receive book!

Money was deducted but no order history and didn't receive book! Pathetic service.

14 december 2021
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hi Sarang,

Thanks for writing in.

I am sorry to know that you didnt received books despite paid for the same.

I see that your order PAC-21-0003813860-0100584680 was not in sync with the account and hence you were unable to accesss the purchased titles online.

I have fixed the issue for you. Please check all the titles in https://subscription.packtpub.com/owned.

Hope that helps.

For more information, please visit our FAQ section here: https://support.packtpub.com/en/

Betygsatt 1 av 5 stjärnor

Awful. Cannot cancel

Awful. Cannot cancel my free trial.

8 december 2021
Omdöme utan inbjudan
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Svar från Packt

Hello Magnus,

Thank you for contacting packt customer care.

I am sorry to know that you are unable to cancel the free trial.

Upon checking, i can confirm that you have canceled the subscription. You will continue to access the subscription library until 7-day trial period.

Since you have used PayPal for billing, you will need to cancel the recurring payment setup in your PayPal account. Below are the steps:

Go to Settings.
Click Payments.
Under 'Manage your payments' click Manage Payments.
Use the filter to select the seller whose agreement you want to cancel and click Cancel.
Click Cancel Profile to confirm your request.
To know more information on cancelling a payment, visit here: https://www.paypal.com/us/smarthelp/article/how-do-i-cancel-a-billing-agreement,-automatic-recurring-payment-or-subscription-on-paypal-faq2254.

Hope that helps.

Also, it would be great if you could share a reason for not continuing with us.

For more information, please visit our FAQ section here: https://support.packtpub.com/en/

Betygsatt 1 av 5 stjärnor

More trouble with web site.

I got an email with a coupon. I have had trouble with the website in the past. It was a 50% off coupon. So, I gave ordering another chance. I had trouble ordering. I'm going back to Manning books. I'm unsubscribing from Packt emails.

15 oktober 2021
Omdöme utan inbjudan
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Svar från Packt

Hello SP BS,

Thank you for contacting Packt Customer Care.

We are sorry to know that you were unable to claim the books with 50% off.

Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance.
Your complete name:
Email ID:
Screenshot of an offer email:
Screenshot of the error:

We await your response.

Betygsatt 1 av 5 stjärnor

Full of bugs

Packt is full of bugs. Even when you are a subscriber, it's hard to access the books. In addition, the button to cancel the subscription isn't working. I tried to get a refund but they don't care.
It's sad because the book's contents are truly good.

9 oktober 2021
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hello Theo,

Thank you for contacting Packt Customer Care.

We are sorry to know that you were unable to cancel the subscription and could not get a refund.

Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance.
Your complete name:
Email ID:
Subscription ID:

We await your response.

Betygsatt 1 av 5 stjärnor

Yesterday I cancelled the subscription…

Yesterday I cancelled the subscription from their site and from Paypal, and today they tried to renew the subscription without my permission. And they do not have my permission when I cancelled the subscription, correct? So If haven't cancelled it at PayPal too then they would have charged me... This is a very bad attitude. I have screenshot from yesterday to prove what I wrote.

4 oktober 2021
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hello Georgios,

Thank you for contacting Packt Customer Care.

I am really sorry for all the inconvenience caused in this matter.

Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance.
Your complete name:
Email ID:
Subscription ID:

I await your response.

Betygsatt 4 av 5 stjärnor

Unable to cancel my subscription and still paying

I have cancelled my subscription through Packt website 2 months ago, but my account is still getting charged. I visited the website again to cancel my subscription but there is no option to update the subscription or billing details.
Thank you for replying Packt.
I got confused between two of my accounts. I cancelled one earlier and this one later, which got charged. My bad. Hope it won't charge further.
The contents of the website are really helpful. Thank you :)

26 september 2021
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hello Manya,

Thank you for contacting Packt Customer Care.

We apologize for the trouble caused in this matter.

We checked your account and we see that your subscription was canceled on 3rd September 2021 and thats the reason you are unable to find cancel option in your account now.

The last payment captured by our system was on 24th August 2021 and also it seems like you have used PayPal as a mode of payment.

There is a possibility that You might not have canceled the recurring payment setup from your PayPal account.

In case you havent, then I urge you to cancel it immediately.

Also, if the payment is deducted after 24th august 2021 then please share following information via email (subscription.support@packt.com) to us and we will provide further assistance.
Date of amount charged:
Your complete name:
Email ID:
Amount charged:
Mode of payment:
Transaction ID:

Hope this information helps.

Betygsatt 5 av 5 stjärnor

High-quality all round.

A phenomenal array of high-quality books & videos, excellent user interface, and fantastic support.

I have been a subscriber for many years now, I intend to remain as one for many more to come.

26 augusti 2021
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hello Antonio,

Thank you for the kind words regarding our subscription service. We are glad to have you as our customer. As a goodwill gesture, I have issued you with a free download credit, see it in your account at https://subscription.packtpub.com/credits.

You can use this credit to download and own any Packt title in formats like PDF, ePub, Mobi and MP4.

Do let me know if you need any help and thank you for being a Packt subscriber.

Take care!

Betygsatt 1 av 5 stjärnor

The worst editor ever

The worst editor ever, bad quality in every aspect.

17 augusti 2021
Omdöme utan inbjudan
Logotyp för Packt

Svar från Packt

Hello Santiago,

Thanks for writing in.

We are sorry to know about the trouble you experienced. Could you please elaborate more so that we can help you? What issues are you facing? Please let us know so that we can assist you better.

We await your response.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer