OYO Rooms Omdömen 

Booked with free cancellation - now that I need to cancel it's impossible. Try to cancel online, OTP not recognised (repeatedly). Chat then sends you to a phone number which is never answered. Absolute scam. Very dishonest, do not book with this company!!!

The absolute worst site I have ever used. Nothing works, OTPs dont work/come through.

I want to cancel a booking but there is NO one that can assist. The bot doesn't work either.

SCAM SITE! Book elsewhere.

EDIT:
I have supplied additional information as requested but no other feedback at all on this. I have disputed the charge with my credit card provider.

PLEASE use another site if you are looking for hotels!

The YouTube ads are so annoying I’ll willingly spend more money elsewhere so I don’t have to use this service. Please can these motor mouths just be quiet.

I have tried to make a booking with Rothwell House Hotel near Kettering with Oyohotels and I have no idea if I have booked two stays or just the one I want or even none at all.
I wanted to stay in July. However part way through doing the booking I realised that I had put June so changed it to July but I have received an email confirming the June booking as well one confirming the July one. I also have a text confirming the July booking. I have tried using their AI chat to cancel the bookings but it doesn’t seem to be able to do that. When I look up my bookings on the website it just gives me an error message and now I have downloaded the app it says I haven’t made any bookings. I tried sending an email to Oyohotels and it bounced back, I have also tried ringing the number on the website but it doesn’t exist.
The booking reference for the June one is XD357199 and for July is CKEP9840.
I have also emailed the hotel directly and have not had an answer. I’m trying to keep a paper trail of what I have done to cancel the bookings.
I didn’t put any credit card details on the booking so nothing has or can be paid for, is that why my booking/s don’t seem to exist?
Update 24 June
I have found a second email address but that too has bounced back and I have tried to send a message on their facebook account, but will it be read?
Will they bother to reply to this review, they didn’t the first time I posted it.

UPDATE: my booking reference is TCHN3951

I am trying to cancel my booking and get a refund. I cannot get through on the phone. Answers then just hangs up, logging in doesn't work on the website and nor does OTP code on the chat or to access the app or the website.

I have email customer support to cancel and ask for a refund but have not had a reply.

It is really frustrating a

If you wanna learn how to scam people, learn it from OYO.

Packages including
- How to take people's money with out their knowledge
- How to tell 10 lies under 5 secs
-How do change all the rules while on call under 10 secs.
- How to cheat people without getting caught by government.

Book for more...

Terrible company, I had a free cancellation and I still haven't received anything from the bank, they don't reply to my messages,. I think it's a scam

Booked online 28 minutes later the hotel canceled our reservation and charged me $120 cancellation fee even though they’re the ones that canceled on us. I would stay away from any OYO hotel as they refuse to give a refund even though they are the ones legally in breach of the contract. So look out as they have no problem ripping people off.

On May 22, 2026, while my Husband and I were exiting the shower inside our hotel room, a hotel employee entered our occupied room without authorization. We were both undressed and in an extremely vulnerable state. This was a serious invasion of privacy that caused significant embarrassment, distress, and discomfort.

The incident was reported immediately. The hotel manager personally apologized and agreed that a full refund would be issued as compensation.

As of June 1, 2026, that refund has not been provided. Instead, I have exchanged more than 40 messages with OYO Hotels through the VRBO "Contact Host" feature without receiving any meaningful assistance or resolution.

The facts are not disputed. OYO has been aware of the unauthorized entry since the day it occurred, yet for more than ten days I have received little more than repetitive statements that they are "awaiting a response from the property." At this point, that explanation is neither reasonable nor acceptable.

What is particularly concerning is OYO's refusal to meaningfully assist. Representatives have repeatedly refused to escalate the matter, provide contact information for anyone with authority to resolve it, or offer any realistic timeline for resolution. Despite more than 40 messages, not a single substantive update, proposed solution, or meaningful effort to address my concerns has been provided.

My frustration now extends beyond the original privacy violation and includes OYO's handling of the complaint. The hotel acknowledged the incident, apologized, and agreed to a full refund. OYO has instead delayed, deflected responsibility, and provided scripted responses rather than resolving a straightforward matter.

The lack of urgency, accountability, transparency, and customer support demonstrated throughout this process is unacceptable. No guest who experiences a privacy violation of this nature should be forced to spend weeks pursuing a resolution that was promised on the day the incident occurred.

Very dirty hotel and bed sheet is burn with cigarette. Even after changing the bed sheet.
Toilet were sinking and smelly. We did use the services as hotelier inform no room available at same time I was connected to oyo representative however, agent place call on hold for 18-20 minutes we just exit that place
I need my money back. Kindly refund the amount

I have tried to cancel my booking and it is not working. I have until 9am 30th May to canel my bookingg. But i cannot get throught to anyone on the phone and the OTP is not working. This is proof that I have tried and the receptionist at the Heathrow lodge hotel cannot help at all.

We booked a hotel and due to change of plans needed to cancel it.

The only email that appears to work is uk.customersupport at oyorooms.com

Te only way to actually speak to someone is 0203 887 0032 select option 3.

The Android & iPhone apps are extremely flaky and if the send you an OTP code it might not work. The same can be said for the website.

Email addresses escalations at oyorooms.com & uk.bookings at oyorooms.com bounce back with span or DMARC issues.

Phone number 0203 769 7045 option 1 is only good for sales option 2 gets cut off.

Avoid if you can!

FYI booking reference AEET1096 - now cancelled. Other information requested should be against the booking.

Where to start? Absolutely appalling experience with this company. My daughter booked and paid for a room at their Oyo Beach Hotel in Newquay through super.com, several weeks before travel, for £70. She had confirmation of the booking and the money was taken from her account. Today, during a busy half term week of beautiful weather (which I feel is relevant since Newquay is extremely busy and rooms hard to come by), they arrived at Oyo for their stay. They were greeted by a member of staff who was extremely rude, on his phone and couldn't have been less interested. She gave details of the booking and was promptly informed that he had no record of it, nor payment, and this must be an issue with the third party who they booked with, super.com (she's used them before and never had a problem). The receptionist said that, even though she could show proof, the booking couldn't stand as it wasn't on their system. She attempted to contact super.com but was unable to speak directly with anyone (AI support). Her boyfriend then asked if they had a room available and was told no, there were no free rooms. Clearly upset and stranded far from home with nowhere to stay, the receptionist failed to show any consideration or to help solve the problem. My daughter phoned me and was very upset, they then had to search to find something else they could afford which spoiled their evening plans for their final night away. Thankfully they did find a room in another hotel but had to pay a further £96. I phoned central reservations at Oyo to see if there was availability in their Newquay hotel, surprise, surprise, there was! At £220!! I then explained the backstory and whilst she was helpful (although initially reluctant to give me her name) she couldn't offer any solution other than to complain to super.com. When I asked to make a formal complaint and also why the price of the room had jumped so drastically she told me it was because it's a very busy time and rooms are scarce and at a premium (so basically, they know they can get three times as much for the room, and I'd like to suggest that may well have had something to do with the 'missing' reservation on their system too!), she suggested I phone the Newquay hotel directly and come back to her if I didn't get a satisfactory response so I can formally complain. She said I could book the room but at £220! I phoned the hotel in Newquay and asked if they had a room. I was told they did, for £126! Make your mind up Oyo! When I explained the situation, the same receptionist who had dealt with my daughter suddenly became concerned, tried to say it may have been a misunderstanding due to a language barrier and he didn't tell them there was no availability (he absolutely did say this!) He spoke perfect English and neither of us had any difficulty understanding each other on the phone. I said I was extremely unhappy, that I felt this all seemed very suspicious, that perhaps because they were a young couple in their early 20's he may have thought it was okay to deal with them that way but it absolutely wasn't. I explained I would be registering a formal complaint in the circumstances. He then offered that 'if they come back now with £126 I will give them the room'. I explained that wouldn't be happening. So, beware... If booking through super.com firstly but also give Oyo, particularly their Newquay hotel, a very wide berth. Dreadful behaviour and customer service.

I was charged twice for my reservation and when I contacted Oyo no answer. The chat doesn't work, it takes you the same place over and over again, and you're never able to contact an agent, you're just left to deal with the bot. Their phone lines are exactly the same.... if this is not a scam what is it then? I've contacted the Hotel and they told me they would refund the money to me, however only half of it was refunded. Oyo is the worse company I've booked with.
I want my full refund Oyo.
The stress you put your clients in is ridiculous. It affects anyone's wellbeing.
UPDATE
After 2 long weeks I finally got the full refund.
I have to say that I was still unable to talk with someone apart from the replies I got here.
OYO if you're concerned about reviews on Trustpilot, why not review your customer service, your FAQ, your chat, your phone numbers, etc? Start by actually giving the clients the chance to get in touch with someone from the team.
I strongly believe I won't be booking with you again, or at least until your reviews are better.
I hope you can improve!

OYO clearly has a bad reputation, and the 1.2 Trustpilot confirms this.
However, I’m staying in a top floor single room in The Breadlebane Arms in Aberfeldy for 2-nights to walk the hills.
Free parking as standard!
Okay. There’s no bar, breakfast or check in save for a 4-hour window (3-7).
However, the room is clean and very basic. But for £42 per night it offers good cheap and clean accommodation in the glorious Scottish Highlands.

Oyo hotel Orlando OBT lo peor , drogas prostitución al llegar y ver aquel infierno quise mi dinero pero era tarde al segundo día llegó al infierno ese me habían echado del infierno alegadamente por qué estaba usando drogas en el cuarto lo cual es mentira al día siguiente otra excusa al final se reservan el derecho de admisión , me pidieron depósito en CASH todo se lo ROBARON haces la reservación como oyó hotel pero era econolodge LO PEOR..era la graduación de mi hijo al día siguiente , termine comprando en Walmart para resolver , cuando el Papá más orgulloso del planeta estaba listo con buena ropa.. viajo cada 45 días primera vez en mi vida..HORRIBLE..

Needed to cancel a booking. Online system hopeless and didn’t send codes. Spoke to hotel, they can’t deal with cancellations.
After several phone calls to OYO customer assistance, sometimes disconnected or no answer, I get to speak to someone. Told it would take 48 hours to cancel a booking as this couldn’t be done by call centre staff??????.
This whole thing took at least 3 hours of my time, all very stressful!!!!!
Assured I would get confirmation email within 48 hours. Still waiting for this. Is my booking cancelled or will OYO simply take my money later in the summer when I don’t show up? anxiety ++++.
Don’t deal with this company, you have been warned.

Even now almost 1 week later, 2 more direct emails sent and a reply to say they have “escalated” there is still no helpful answer to my question. Just confirm my booking is cancelled!!!
I’ve have moved from despair to anger and disgust. What a way to treat customers. Awful company!!!

UPDATE. After 6 weeks OYO now confirms my booking is cancelled. Surely time to update their IT systems to make cancellation easy and customer friendly. Not a company I will ever use in the future. CAUTION!!!!

Do not book with OYO!!
I booked a motel room through the OYO website, which includes a cancellation option.
After a while I canceled my arrival, and when I canceled, the website said "It takes approximately 10 minutes to initiate the refund. Please come back after some time to check the status of your refund."
Of course I did not receive the money.
After a while I called and they told me that I would receive the money back within 24-48 hours.
Even after this time I did not receive the money.
A week later I called and they hung up on me. After three times they told me that this was not the right number, and gave me another number. They sent me to ask for money from Motel 6 at a third number.
I asked why the website said that the money would be refunded, and there was no answer, they just waved me away.
Horrible!

I never leave bad reviews but this was insane. You should know that
I am NOT one to clutch my pearls, I am not a sensitive person, I can usually roll with anything. We were in the room 5 minutes and saw 3 German cockroaches, bloodstains and hair on multiple layers of sheets and bedding on one bed, and some kind of yellow and black stains on the other bed's sheets. It looked like someone walked on it in shoes and then peed on it. The parking lot was crawling with legitimate crackheads. One asked me to buy him a drink if he gave me money, he looked 40 so I have no idea what that was about. Don't go here, sleep in your car if you have to, but not in that parking lot. You'll most likely die.

UPDATE: the management of Aladdin Motel/OYO Rooms are fully denying me any refund of $400 because "there was absolutely nothing wrong" with the room. Which I only spent 5 minutes in and then left and never came back. So they just got a free $400 from a disabled woman and probably rented out the same room and got more money too. I wish I could attach photos so you can see that what Aladdin Motel/OYO Rooms consider "nothing wrong," which was absolutely unacceptable, filthy, disgusting, and the only time I've ever rejected a motel or hotel room in my life.

Newquay beach hotel