Ik had 3 bestellingen geplaatst. Er ging iets mis met de verzendadressen waardoor een bestelling bij de verkeerde persoon terecht zou komen. Nadat ik meteen had gemaild met de klantenservice he... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gekocht voor twee mensen die hun dochter hebben verloren. Via de radio hoorde ik over het geven van een ster, aanvankelijk sceptisch maar het is een symbolisch cadeau en je krijgt een mooi cadeaupakke... Se mer
Företaget har svarat
Dit cadeau heeft al mijn verwachtingen overtroffen. Het bestellen ging soepel en de klantenservice van OSR was superbehulpzaam (ik had een foutje gemaakt in de sterdatum, my bad). Het pakket ziet er p... Se mer
Företaget har svarat
Paguei o frete de 90 reais no dia do natal hoje sao dia 29 e o site ainda aparece esperamos enviar o presente hoje uma safadeza falta de respeito com o cliente comprei o ki super luxo e pior ninguem... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
★ Online Star Register (OSR) is a unique and innovative company that offers the opportunity to give the most original gift in the universe: naming a star in the night sky. ★ It is founded with the vision of creating memorable and personal gifts. Naming a star can be done for a special occasion such as a birthday, anniversary, wedding, or in memory of someone special. Registering is accessible online, making it possible for anyone to name a star from anywhere. Each star registration comes with a personalized star certificate and access to the OSR Star Page. The Star Page offers an experience where users can view their star online and share it with friends and family. Additionally, OSR provides free access to the One Million Stars browser app and the OSR Star Finder mobile app. This allows customers to easily locate their named star in the night sky using augmented reality technology. With a focus on creating emotional and lasting experiences, Online Star Register has become a trusted name for personalized gifts that inspire and connect. The company’s commitment to customer satisfaction, combined with its innovative use of technology, has helped OSR reach star enthusiasts worldwide.
Kontaktuppgifter
Nederländerna
- www.osr.org
4,4
Utmärkt
174 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Regalo super apprezzato
Regalo super apprezzato, ho acquistato la stella come regalo di Natale. Chi lo ha ricevuto è stato molto soddisfatto e felice
25 december 2025
Omdöme utan inbjudan
Svar från OSR
Hi william,
Grazie mille per la tua gentile recensione! Siamo lieti di sapere che il regalo a forma di stella sia stato un regalo di Natale molto apprezzato e che il destinatario sia stato così felice. Per noi significa molto aver potuto far parte di un momento così speciale. Grazie per averci scelto! ✨
Sincerely, Sarah
Paguei o frete de 90 reais no dia do…
Paguei o frete de 90 reais no dia do natal hoje sao dia 29 e o site ainda aparece esperamos enviar o presente hoje uma safadeza falta de respeito com o cliente comprei o ki super luxo e pior ninguem responde nada nem tem nenhum ligar pra acompanhar rastreio como dizem vou tentar cancelar a compra no cartao e ligar no procon
Ainda falam que te dao um desconto de compra quando clica eles cobram mesmo preco que voce pagou anteriormente
25 december 2025
Omdöme utan inbjudan
Svar från OSR
Hi Liz, Lamentamos muito saber da sua experiência. Devido ao feriado de Natal, nossa equipe ficou fechada por alguns dias, o que infelizmente causou um atraso no processamento e envio dos pedidos. Isso foi comunicado por e-mail, mas pedimos sinceras desculpas caso você não o tenha recebido.
Entendemos perfeitamente sua frustração, principalmente por ter escolhido a UPS como opção de envio. Pedimos sinceras desculpas pelo inconveniente. Estamos fazendo todo o possível para garantir que seu pedido seja enviado o mais rápido possível e esperamos que ele chegue em breve. Atenciosamente, Sarah
Os estaré eternamente agradecida por el…
Os estaré eternamente agradecida por el trato recibido !!!
24 december 2025
Omdöme utan inbjudan
Svar från OSR
Obrigado por nomear uma estrela. Fico muito feliz em saber disso! Estamos sempre aqui para ajudar. Se precisar de mais alguma coisa, é só avisar! Feliz Natal!
Scam
DONT TRUST THEM! They claim they ship packages quickly and that orders arrive within a few business days. That’s a lie. I will have to wait almost two months for my order! This is absurd and plain fraud. They don't want event to do something about it.
18 december 2025
Omdöme utan inbjudan
Svar från OSR
Hi P,
We are very sorry to hear about the delay with your order and understand how frustrating this must be for you.
Please be assured that it is never our intention to mislead our customers, and we take concerns like yours very seriously.
Unfortunately, we have no control over delays or other issues once the package is with the shipping service.
However, we are happy to assist you in tracking your order and working with the courier to resolve the situation as quickly as possible.
Could you please provide your order number or contact our support team directly at help@osr.org?
Thank you for your patience and understanding. We are committed to helping ensure your order reaches you.
Kind regards,
Sarah
Heel mooi cadeaupakket ontvangen
Heel mooi cadeaupakket ontvangen.
Mailwisseling verliep zeer spoedig en bij uitdagingen en problemen denken zij mee en werken aan een oplossing.
18 december 2025
Svar från OSR
Hi Tamara,
Hartelijk dank voor uw positieve feedback!
We zijn blij te horen dat u tevreden bent met uw cadeaupakket en dat onze communicatie en service aan uw verwachtingen hebben voldaan.
Het is altijd ons doel om mee te denken en samen tot een passende oplossing te komen wanneer zich uitdagingen voordoen. We hopen dat u veel plezier beleeft aan uw Star Gift!
Met vriendelijke groet,
Sarah
Mooie set & goede service
Mooie set, veel mogelijk om het pakket te customizen en super vriendelijke service. Toen het pakket was kwijtgeraakt door PostNL heeft OSR me enorm goed geholpen dus zeker aan te raden!
17 december 2025
Svar från OSR
Hi Nicky,
Hartelijk dank voor uw mooie review!
We zijn erg blij om te horen dat u tevreden bent met uw Star Gift en dat u het pakket zo naar wens heeft kunnen customizen.
Het doet ons goed te weten dat onze service u ook goed heeft kunnen ondersteunen toen het pakket tijdelijk kwijt was geraakt.
Nogmaals bedankt voor uw aanbeveling en wij staan altijd klaar mocht u in de toekomst vragen hebben.
Met vriendelijke groet,
Sarah
I was trying to cancel my order before…
I was trying to cancel my order before it was even shipped to my house but I don't think that's going to happen. I don't want it and would like my refund. I may have to contact the Better Business Bureau.
9 december 2025
Omdöme utan inbjudan
Svar från OSR
Hi Tracy,
Thank you for taking the time to share your feedback.
We’re sorry for any frustration this situation may have caused. At the time we received your cancellation request, the order had already been shipped. We therefore informed you that a refund would be issued once the package is returned to us.
The refund will be processed in line with our Returns & Right of Withdrawal policy. You can find more information here: https://osr.org/return-policy-right-of-withdrawal/
If you have any further questions, please feel free to contact us!
Adquirir uma estrela pela OSR foi…
Adquirir uma estrela pela OSR foi simplesmente impecável. O serviço é extremamente profissional, rápido e cheio de cuidado nos detalhes. A documentação é clara, bem apresentada e chega com aquela sensação de algo realmente especial. A experiência inteira transmite qualidade e credibilidade.
A personalização do certificado, o registro oficial e a forma como tudo é entregue tornam a compra não apenas um presente, mas uma memória afetiva para a vida toda. É o tipo de gesto que marca — elegante, simbólico e com um toque de grandiosidade.
Recomendo com excelência. A OSR entrega exatamente o que promete: uma experiência brilhante, única e inesquecível.
Acquiring a star through OSR was simply impeccable. The service is extremely professional, fast, and meticulous in its attention to detail. The documentation is clear, well-presented, and arrives with that feeling of something truly special. The entire experience conveys quality and credibility.
The personalization of the certificate, the official registration, and the way everything is delivered make the purchase not just a gift, but a lifelong, cherished memory. It's the kind of gesture that leaves a mark—elegant, symbolic, and with a touch of grandeur.
I highly recommend them. OSR delivers exactly what it promises: a brilliant, unique, and unforgettable experience.
11 november 2025
Omdöme utan inbjudan
Svar från OSR
Olá Claudio,
Muito obrigada pela sua avaliação maravilhosa! Ficamos muito felizes em saber que sua experiência com a OSR foi tão especial e significativa. Suas palavras gentis significam muito para nós.
Atenciosamente,
Sarah
Tutto perfetto
Anche se solo simbolico, è un regalo davvero gradito. Una stella con il tuo nome e dei gadget carinissimi.
Spedizione eccellente, arrivato tutto il giorno dopo l’ordine.
8 december 2025
Omdöme utan inbjudan
Svar från OSR
Hi Federica
Grazie mille per il tuo prezioso feedback! Siamo lieti di sapere che hai apprezzato il significato simbolico del regalo e i piccoli extra che lo accompagnano. È anche bello sapere che la spedizione è stata veloce e ha soddisfatto le tue aspettative.
Apprezziamo davvero il tuo supporto e speriamo che il tuo regalo Stella continui a regalarti un sorriso!
Warm and unforgettable gift
This is my second Star Gift and I highly recommend it. It is a thoughtful gift and the customer service is very attentive. Sarah West from support was very kind and helped me with a little issue I had with the delivery of one of my purchases. I really appreciated that.
10 december 2025
Omdöme utan inbjudan
Svar från OSR
Hi Erich,
Thank you so much for your wonderful review! We’re delighted to hear that this is your second Star Gift and that you highly recommend our product. It means a lot to us.
We’re also very happy to hear that Sarah was able to assist you with your delivery issue, we’ll make sure your kind words reach her.
Thank you again for your trust and support; we truly appreciate it!
Disponibili a differenza della…
Disponibili a differenza della concorrenza .. davvero veloci e fidati e regali assicurati
8 december 2025
Omdöme utan inbjudan
Svar från OSR
Hi Francesco
Grazie per la tua bella recensione! Siamo davvero felici che tu abbia apprezzato la nostra disponibilità, il servizio rapido e la consegna affidabile. Siamo felici che tu sia rimasto completamente soddisfatto dei regali. Speriamo di rivederti presto!
Cordiali saluti, Sarah
Magnifique
Magnifique, cadeau parfait.
Surprise sublime
Je recommande absolument
6 december 2025
Omdöme utan inbjudan
Svar från OSR
Hi Phanou,
Quel plaisir d'apprendre que vous avez trouvé le cadeau magnifique et parfait ! Nous sommes ravis que la surprise vous ait si agréablement surprise. Merci pour votre recommandation, nous l'apprécions beaucoup. Nous espérons avoir le plaisir de vous surprendre à nouveau prochainement !
Bien cordialement, Sarah
Goede service en leuk pakket
1 december 2025
Omdöme utan inbjudan
Svar från OSR
Hi William,
Hartelijk dank voor je positieve recensie! We zijn blij te horen dat je tevreden bent over onze service en verpakking. We hopen je in de toekomst weer van dienst te kunnen zijn!
Met vriendelijke groeten, Sarah
Worst service ever the company didn't…
Worst service ever the company didn't inform that they can't parcel physical package to india and take full payment now they are not replying to my emails.
14 november 2025
Omdöme utan inbjudan
Svar från OSR
Hi Ayush
Thank you for taking the time to share your experience. We sincerely apologize that you weren't informed in advance that we can't ship physical packages to India. This should have been communicated more clearly, and we completely understand how frustrating this is for you.
We also apologize that you haven't received a response to your emails yet, that's definitely not the service we strive for.
Kind regards, Sarah
Il mio pacco non è mai arrivato
Il mio pacco non è mai arrivato, ANZI STA TORNANDO INDIETRO IN OLANDA!
Ordine effettuata in data: 29 ottobre, pacchetto super star gift (il più costoso per intenderci) seleziono la spedizione normale (che comunque è a pagamento di quasi 7 euro se non sbaglio) perchè so che ho ordinato in tempo per ricevere il mio regalo!
Peccato che quando Poste Italiano provano (a detta loro) a consegnare non so per quale motivo (il mio cognome è segnato sia sul citofono che sulla cassetta delle lettere) il pacco non viene messo in giacenza per un ritiro presso la posta ma addirittura viene rispedito indietro al mittente.
Ho mandato già due mail al servizio clienti ma non ho ricevuto nessuna risposta, ormai il regalo so che non potrà arrivare più in tempo ma a questo punto vorrei una risposta per poter chiedere o un rimborso (cosa più sensato poichè, dopo aver speso quasi 100 euro, ho dovuto compre un nuovo regalo) o una spedizione con un corriere serio che ti chiama se per caso non è convinto di una cosa.
ultimo consiglio se decidete di far pagare la spedizione stanadrd assicuratevi che vi affidate ai corrieri giusti, perchè io da consumatore mi sento truffata per ben due volte!
8 november 2025
Omdöme utan inbjudan
Svar från OSR
Hi Francesca
Grazie per aver condiviso la tua esperienza con noi. Ci scusiamo sinceramente per la mancata consegna del tuo pacco e per il fatto che sia stato addirittura restituito, soprattutto considerando che hai effettuato l'ordine con largo anticipo e ti sei affidata alla nostra spedizione standard. Comprendiamo appieno quanto possa essere frustrante e deludente, soprattutto quando si trattava di un regalo e hai dovuto sostenere costi aggiuntivi.
Il fatto che tu non abbia ricevuto risposta alle tue precedenti email non rientra assolutamente nel servizio che intendiamo offrire. Ci scusiamo per questo; non sarebbe dovuto accadere.
Cordiali saluti, Sarah
can’t ship to US but neglected to tell me that for four weeks
I had emailed them 3×3 weeks later after I hadn’t received my product just to find out that they couldn’t ship it to the United States. Why did they even offer shipping to the United States? They want me to upgrade my shipping ha ha I want them to pay for my upgraded shipping or cancel and refund all my money as soon as possible and take it off the United States since you can’t even freaking send it there.
4 november 2025
Omdöme utan inbjudan
Svar från OSR
Hi Pamela
Thank you for taking the time to share your experience. We sincerely apologize that your order could not be delivered to the United States and that you received clarification about this only after the initial delay. This should have been communicated much more quickly and transparently. We will do our best to prevent this from happening in the future!
Kind regards, Sarah
This is my second time ordering a meaningful gift
This is my second time ordering from OSR.org and I'm really happy with it!
It's such a unique gift idea that people actually remember and appreciate. The quality is excellent - everything arrives beautifully packaged and looks really professional. You can tell they put care into what they do.
The customer support was helpful too. You might need to wait a bit for responses, but when they get back to you they're thorough and actually helpful, which I appreciate.
The fact that I came back for a second order says it all. If you're looking for a meaningful gift that stands out from the usual stuff, I definitely recommend OSR.org. Five stars!
31 oktober 2025
Omdöme utan inbjudan
Svar från OSR
Hi Florin
How wonderful to read that this is already your second order with us! We think it's wonderful that our products are such a meaningful gift for you and the recipients. Thank you also for your compliments on the quality and packaging!
Kind regards, Sarah
Not responding at all on time really…
Not responding at all on time really bad service
17 oktober 2025
Omdöme utan inbjudan
Svar från OSR
Thank you for your feedback. We sincerely apologize that you found us unreachable in a timely manner. This is certainly not the service we strive for. We are doing our best to improve this. We sincerely apologize for the inconvenience!
Kind regards, Sarah
Svar från OSR
感謝您與我們分享您的體驗。聽到您的不幸離世，我們深感悲痛，也很榮幸您選擇這份禮物來紀念您的朋友。
我們理解這個時刻的意義，並感謝您的回饋。我們一定會將您的建議與我們的團隊分享，以便在未來進行改進。
此致，莎拉。
Ottima esperienza
Tempi di consegna un po’ comodi.
Ma per tutto il resto , servizio clienti impeccabile , sempre disponibile e pronti a rispondere alle mie domande , e tracciamento pacco sempre disponibile e affidabile .
Il prodotto è arrivato perfettamente così come ordinato .
Completamente soddisfatto. Grazie di tutto
23 september 2025
Omdöme utan inbjudan
Svar från OSR
Ciao Francesco,
grazie mille per le tue gentili parole. Siamo davvero felici che tu abbia avuto un'esperienza così positiva. Significa molto per noi! :)
cordiali saluti ,sarah
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.