I bought two changing robes from Osprey, wondering what they might be like for the price, compared to other brands exuberant prices. We were well shocked, their products are amazing, true to size and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Massive well done to Osprey and their customer service, I emailed them to say that a part had broken on Harrys scooter, they said they would sort it and much to my surprise a whole new scooter was... Se mer
Really disappointed with the Osprey “Offroad” scooter. My son used it exactly as you’d expect an off-road scooter to be used — riding off-road and through a puddle — and after less than three rides... Se mer
Företaget har svarat
We ordered a hooded towel with bag. Unfortunately there was a problem with a seam. The customer service team were brilliant. They responded quickly and immediately sent a new replacement. The towel it... Se mer
Företagsinformation
Skrivet av företaget
Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.
Kontaktuppgifter
8 Wentworth Rd, Heathfield Industrial Estate, TQ12 6TL, Newton Abbot, Storbritannien
- 0845 576 7686
- info@ospreyactionsports.com
- www.ospreyactionsports.co.uk
3,8
Bra
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The zip broke on the third time…
The zip broke on the third time wearing. Also stitching has come loose.
26 juni 2026
Svar från Osprey Action Sports
Good morning
I sorry to hear about the issue you have had.
If you would like to contact our customer service team, they would be happy to assist you.
Kind regards
Customer Service Team
Really happy with both wetsuits
17 juli 2026
The first wetsuit did not arrive as the…
The first wetsuit did not arrive as the postcode was wrong by one number. This may have been a typo but there is no such postcode in this area, so this should have been a warning to both the company and Evri, the delivery service. Where was it delivered to if there is no such postcode? The second wetsuit was much too small despite taking my measurements before ordering. I returned it immediately and it took a long time to receive a refund. I had to send a chasing email to ask where my refund was.
10 juli 2026
Svar från Osprey Action Sports
Good morning
I sorry to hear about the issue you have had.
Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.
Kind regards
Customer Service Team
Despite a mix up with shipping that…
Despite a mix up with shipping that left me stranded ... they did resolve and paid me back the rapid shipping cost.
All good in the end.
30 juni 2026
No way to run a company. What terrible customer service.
On first use, right back wheel appeared to be bent. Then on movement left front wheel kept falling off, screws keep coming loose. Emailed company on 7th August, no reply. Emailed again 11th August, no reply to date. Apparently replies take up to 48hours or in busy periods 7 to 10 days!
3 juli 2026
Svar från Osprey Action Sports
I'm sorry to hear you've experienced an issue.
If you haven't already contacted our Customer Service team from the email address used on your order, please do get in touch and we'll be happy to help. We'll do our best to resolve the matter as quickly as possible.
Kind regards,
Customer Service Team
Avoid
Really upset with this company. It was such slow delivery that I had to buy the item elsewhere. Then, when I sent it back for a refund I received nothing. I’ve tried contacting them but they don’t respond. Total rip off.
2 juli 2026
Omdöme utan inbjudan
Svar från Osprey Action Sports
Thank you for taking the time to leave a review.
Unfortunately, we haven't been able to identify your enquiry from the information provided. We've requested a few more details so we can locate your case and provide a more specific response.
We look forward to hearing from you.
Kind regards,
Customer Service Team
1* on the basis of really poor customer…
1* on the basis of really poor customer service experience and very slow delivery. plus I can see you have not published my previous 1* review on your website, (which I gave after you emailed asking!), yet you keep emailing asking me for additional reviews here on trust pilot. This makes me think you are a dishonest company that hides poor reviews and only publishes good ones.
8 juli 2026
Svar från Osprey Action Sports
We’re sorry to hear about your experience with our customer service and delivery. We’d also like to reassure you that we have no control over which reviews Trustpilot publishes or removes, as reviews are managed independently by Trustpilot. We understand why this situation has caused concern and apologise for the frustration caused by both your experience and the subsequent review requests.
Son in law delighted with his birthday…
Son in law delighted with his birthday present. Excellent dry robe, many thanks.
8 juli 2026
We bought an Osprey balance board for…
We bought an Osprey balance board for our 13 y.o and it's been a great present. The whole family use it almost daily for messing around with and practising on. It tidies away nicely too.
22 juni 2026
Good quality item and comfy fit
14 juli 2026
Still waiting for refund for a returned…
Still waiting for refund for a returned article. Returns are not free. Contacted customer service twice so far. Evri said it was returned to Osprey on 24th July.
I shan't be using this company again.
14 juli 2026
Svar från Osprey Action Sports
Thank you for your review. Please accept our sincere apologies for the delay in responding.
We've been experiencing a particularly busy period, but one of our Customer Service team will be in touch with you shortly to help resolve your query.
Thank you for your patience.
Kind regards,
Customer Service Team
Quality wetsuits
Quality wetsuits, quick delivery and returns when we needed the next size.
14 juli 2026
It takes a week to get a reply from…
It takes a week to get a reply from customer services
6 juli 2026
Svar från Osprey Action Sports
Thank you for taking the time to leave your review.
I can see that one of our Customer Service team is already working on your case and will continue to assist you until the matter is resolved.
Kind regards,
Customer Service Team
Delayed order and no response
I must he a minority looking at the reviews, but my order got dispatched quickly and has now been sat with Evri for over a a week and the only response I have had from Osprey has been from AI and no further correspondence. I cant even get in touch with Evri about it to see what has happened to the order.
I cant reply to your request, but I am updating here to give you the order number which is OS-117746. It would be great if you could look into this.
7 augusti 2026
Omdöme utan inbjudan
Svar från Osprey Action Sports
Thank you for taking the time to leave a review.
Unfortunately, we haven't been able to identify your enquiry from the information provided. We've requested a few more details so we can locate your case and provide a more specific response.
We look forward to hearing from you.
Kind regards,
Customer Service Team
Great products great value amazing…
Great products great value amazing customer service with quality items fast delivery. Perfect
24 juni 2026
Detta är Trustpilot
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