Customer service is dreadful, returns take ages no option to swop sizes. Had to send back then order again new size. Still waiting for a refund 2 months later despite calling several times and emailin... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Customer service is dreadful, returns take ages no option to swop sizes. Had to send back then order again new size. Still waiting for a refund 2 months later despite calling several times and emailin... Se mer
Företaget har svarat
I bought two changing robes from Osprey, wondering what they might be like for the price, compared to other brands exuberant prices. We were well shocked, their products are amazing, true to size and... Se mer
Massive well done to Osprey and their customer service, I emailed them to say that a part had broken on Harrys scooter, they said they would sort it and much to my surprise a whole new scooter was... Se mer
We ordered a hooded towel with bag. Unfortunately there was a problem with a seam. The customer service team were brilliant. They responded quickly and immediately sent a new replacement. The towel it... Se mer
Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.
8 Wentworth Rd, Heathfield Industrial Estate, TQ12 6TL, Newton Abbot, Storbritannien
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I’ve been trying to return a wetsuit for a month and i’ve been emailing and sending message constantly but haven’t heard a single response. It’s highly disappointing and now it’s expiring the return policy simply because no one is getting into contact. I’ve receive an email saying someone will get back in 5-7 business days and it’s been about 30 and sent about 6 different contacts to try and sort this out because on their website when I try to return it says it’s unavailable. Disappointing

Svar från Osprey Action Sports
It was great! Very happy with the order ( life jacket). Arrived fast and my dog felt comfortable wearing it.
Huge issue with returning items – they don't reply. I bought an item a two months ago and I am still waiting for my refund.

Svar från Osprey Action Sports
A good product at a reasonable price. Bought this hooded changing robe for myself because my wife was so pleased with hers
Happy with the product itself, it just took a long time to come hence the 4 stars.
I bought two changing robes from Osprey, wondering what they might be like for the price, compared to other brands exuberant prices. We were well shocked, their products are amazing, true to size and very warm, we were that pleased I ended up buying 2 pairs of watershoes!! I fully recommend this company and would definitely return.
I would not give a single star if I could..I purchased a skateboard for my son at the beginning of summer. He was very extremely happy with it, however, in just two to three weeks it developed a squeak.. not a big problem, my husband checked it, probably just needs some new ball bearings. Contacted Osprey, send emails, videos,etc and after loooots of waiting and no answers or any advice, no help has been forthcoming.. we had to go and seek help elsewhere and we would not order from them again.
I do not normally leave bad reviews. I was given no choice..

Svar från Osprey Action Sports
The quality of the wetsuit was very poor around the seams and only lasted a week before ripping

Svar från Osprey Action Sports
Great quality kids mask snorkel and flippers delivered on time and as described. Thank you
We ordered a hooded towel with bag. Unfortunately there was a problem with a seam. The customer service team were brilliant. They responded quickly and immediately sent a new replacement. The towel itself has nearly completed a summer of watersports. It has been brilliant, the bag is not only a brilliant idea but has saved my car seat on a number of occasions.
Still haven’t received my parcel a month later, extremely difficult to communicate with as emails take 7-10 days to get a response.

Svar från Osprey Action Sports
Very comfortable and great in the water. Really quick drying
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