Orlebar Brown Omdömen 

I bought recently couple of items online and had a collection in the store in Wimbledon and also delivery to my home. I also had a money refund onto my card as I didn't like one of the shorts. Overall experience with the company is excellent, I do not understand the bad comments and the negative comments that frustrated customers are putting here. This is absolutely great company, apart from the prices all is great! I feel sorry for the frustrated people who do not have anything more to do but to post negative reviews. Nothing to worry, nothing to fear, great people, great company, shop assistants in Wimbledon are very nice, polite, they advise the best they can. Absolutely worth company if someone is after nice, chick clothes for the beach. Highly recommend!

Before writing this review, I read most of the older ones. I don't know what happened in those cases, but I have a feeling people are more prone to leave a review if they had a bad experience opposed to leaving a review when all went perfectly well. Also, some might be blaming OB for issues unrelated to them, for example, shipping issues. Not to mention some unsolved anger management issues.
Anyway, for the past 6 months, I had multiple purchases and some returns with OB. I just want to say it was one of the best customer care experiences I've ever encountered.
Beware, this is no exaggeration just for the sake of it.
Michaela, David and others which helped me multiple times were very responsive and extremely helpful.
I'm a picky one and don't recommend things easily, but these guys are good.
Last but not least, the products are great, especially during sales :)

2nd Update - Changed to 3 *s after eventual contact from Michaela who is excellent. She sorted everything - now I look forward to receiving the products. Maybe more staff are needed??
Update - After this review I finally received an email reply offering me free delivery for the item I want to add. Fair enough but I still think Paul and Adam need to sort this from the top.
Simply dreadful customer (non) service and I actually wanted to add something to my order which was already £487 !! Tried phoning - message in essence says ‘sod off’. Tried the WhatsApp link - no reply. Tried email - still waiting. They need to get their act together online and at customer service as at the moment they are a disgrace to their excellent shop staff who are trying hard. Paul Donaghue and Adam Brown should be ashamed of themselves.

I have an order which keeps being delayed, I have emailed the concierge who said they would contact me 3 days ago, still heard nothing.
Impossible to get help from Fedex too.
I have spent £160.00 and the service is the worst. Please can someone contact me now.

Not a good experience at all. Placed an order more than 6 days ago. They took my money immediately but have still not dispatched the order. Tried calling them but just get a recorded message requesting that they be contacted by email or whatsapp. But have tried contacting them via email and they do not respond. Given the prices they charge, their service is inexcusable.

Awful company. Ordered a pair of swim shorts and a week later still no dispatch confirmation despite the fact they took money straight away. Have tried phoning but can never get a response and no help via email or their whatsapp service. Would not recommend at all.

I CONCUR WITH THE REVIEW OF DEC 27

I have been unable to obtain ANY feedback on my order . I accept with covid all businesses are facing staffing issues. Nevertheless as a new client spending £240 , i have been left with a very poor first impression. No issues taking the payment up front... strangely enough, that was seamless and very quick...unlike the service and delivery

Absolutely worst customer service. Refuse to answer their phones. Refuse to answer their WhatsApp. Barely email back. Deliveries NEVER on time. Can't get in touch with anyone to discuss delivery delays. Paid for expedited delivery, and it's 4 days later and STILL being processed, even with "two day shipping" at an extra cost. Terrible company who doesn't care about their customers.

Amazing customer service! 5 year guarantee just works, and I have never experienced a well functioning customer service like this before. Its well worth the cost of the swim shorts by itself, although the swim shorts are definitely amazing as well. 5/5 stars for sure.

Overpriced product with a horrible customer service!
They advertise that their returns are free but they charge for their shipping!! When i emailed them about this , they told me that they charge for shipping but returns are free!! Who does that!!
Overpriced product with a horrible customer service!

By the way they can not even spell their customers name right!

Awful company. Sent my t-shirt to another customer, who then managed to find me as my personal information was attached to the package. They've then taken weeks to reply.

Don't use them. At £90 a t-shirt, I'm confident you'll be able to spend your money better elsewhere.

I received two items and had to return because they were so small.

I returned them close to a month ago and still have not been refunded despite them receiving the items long ago.

Despite numerous live chats, emails and attempts to reach them via WhatsApp, still no sign of any refund.

Absolutely disgraceful. This pretty much amounts to theft. Give them a wide berth because there's every chance they'll take your money and give you nothing in return.

Good products, excellent customer service team!

Ordered a $375 pair of trousers for a professional photo shoot on September 3, 2021. Total paid with tax and shipping $413.44. Got an email with an order number and then nothing. Wrote an email inquiring about my order and received a reply saying it would be shipped "within the next two working days" and that I would receive a tracking number shortly. No tracking number was ever received. Wrote again on September 7, 2021, and received no reply. Wrote again on September 9, 2021 and received no reply. Wrote again on September 13, 2021 and received no reply. Called their toll-free phone number on September 16, 2021 and got a recording saying that due to high call volume, I should contact them via email, which I have already done four times. I can imagine that there would indeed be a high call volume based on the complete lack of customer service I've experienced. Will begin return procedures tomorrow. One would think that for $413, one would at least receive a response. Beyond disappointed. Infuriated is more like it. We have a photographer and two models who have been on standby now for two weeks because these people can't be bothered to put a pair of trousers into a mailbox or answer an email. Also the shoot, which is supposed to have a semi-tropical beach theme, is (well, "was" at this point) time-sensitive due to the approach of autumn weather. And, oh yes, in the very first contact I had with the company, I did explain the fact that we wanted to use their garment in a photo shoot and that it was time-sensitive. They said to please send them photos. But that's pretty impossible when you don't ship out your product, Orlebar Brown.
-Allen Marsh, order #SOWEB20343489

Hi, I’m ‘reviewing’ in the hope I grab someone’s attention.

I returned several items to yourselves last week. Royal Mail tracking confirms you received these on Sep 10th, but as of today, the 14th, I’ve had no confirmation of either receipt, or the refund.

I have tried calling, but the message says you ‘are now closed for the day’ whilst emailing and live chat has proved equally fruitless.

Do you have a major IT issue?

Excellent quality, good fit and nice designs. Above excellent, super-friendly customer service (David), free returns, and click-and-collect anywhere they have a shop. I have been a faithful customer for more than ten years. I have polos, shoes, sunglasses, etc. which have withstood the test of time and being worn and washed on three different continents in all kinds of weather. OB is not cheap/inexpensive but it is really very good quality and the twice yearly sales help those of us on tight budgets be able to afford some key pieces. I enjoy how most of their clothes can be dressed up or dressed down so easily. And as a POC/TCK, I really and truly appreciate the active efforts to represent diversity in all Orlebar Brown's advertising campaigns by a careful selection of models from all ethnicities. Representation matters. Thank you, OB.

June 28th I ordered 7 items at on the website.
Delivery was promised 1-2 days later.
June 30th my payment with withdrawn from my account total amount GBP 1.345,-
Despite several mails and telephone calls I have not yet received my goods.
Olebar is a nice brand but when the company withdraw money without delivering the goods after almost 4 weeks it seems out of control and a total lack of customer support and respect. I have been a regular client but after my latest experience I feel robbed by by a company with a very low moral. It is outrageous.

J'ai acheté plusieurs articles et j'en suis très satisfait. En revanche, j'ai dû renvoyer un article pour la première fois et là les soucis sont importants. OB m'a demandé d'envoyer le retour à un hub logistique tiers, ce que j'ai fait. Voilà maintenant 4 semaines que mon colis de retour est arrivé à ce hub (l'avis postal en atteste), mais OB ne me rembourse pas car ils n'ont pas encore rapatrié mon produit du hub...

For such expensive products you would expect better customer service.

After my order was not delivered I was told to go 45 mins drive from my house to pick up my order - 3 days late anyway.

I was then told that an alternative would be arranged within 48 hours. 3 days later - nothing.

Nobody answers when you call. Nobody responds to your emails promptly.

You can’t even get a refund.

I had a very annoying situation where packages were mis delivered. However, Orlebar Brown went so far above to fix the situation I cannot help but be impressed for life. Despite not receiving my order in time and a subsequent order before a vacation, they went out of their way to make sure what I needed was rush shipped to my hotel in time to enjoy. Truly remarkable. Not to mention they make the most exceptional swimwear on the planet.