Orlebar Brown Omdömen 

Orlebar Brown appear to be having logistic problems, particularly around non delivery of items by FedEx. Having been a long-standing customer, I will now never order from them again.

I really like the brand and I’ve been a loyal customer for years. However recently I’ve had really bad experience, I returned an order and didn’t receive a refund after maybe 3 weeks, I contacted them and got no response for over 2 weeks, so I raised a chargeback with my credit card, OB then started responding and said they can’t issue a refund as there’s a chargeback on the order. It’s now been over 8 weeks and I’m still over £800 down

Really annoying. Trouser sizes are inconsistent, customer service is poor and uncommunicative. A real shame as good quality products are being let down by poor management.

Very poor quality. Muro sandals cut my feet after a short wear as leather is rigid and not supple and sole is heavy. Used to be good quality clothing 10 years ago but wont buy from them anymore

I attempted to edit my five-day-old review but unfortunately couldn’t. Orlebar Brown has responded and will replace the faded swimming trunks. I’m incredibly grateful.

As mentioned in my previous review, the clothes are sharp,clean-cut and a pleasure to wear. Their delivery services have been excellent; the goods are well-packaged and arrive promptly. Plus, returning items is incredibly easy.

I have ordered many items from OB over the years and found their clothes to be of a good quality. Unfortunately their customer service is appalling given the prices they charge and the fact they call it a concierge service. Ordered the same size as I normally do but the item is way smaller than usual. No response from OB via email nor WhatsApp. The return sheet that came with the item is virtually illegible . Won’t order anything again…..

I regarded the O.B brand to have high-quality merchandise that looked sharp and clean cut. I have bought multiple items and I have found the customer service, delivery service and returns to be excellent. I’ve also found the Heathrow store incredibly helpful.
However, a pair of swimming shorts faded and this was made worse as it was only in certain areas. I emailed a picture of the swimming shorts with multiple cloths I had purchased from O.B. in the background. My email was not of a complaining nature,neither was I demanding or asking for a replacement / compensation. To my surprise, I did NOT receive a response. I contacted the concierge service by their WhatsApp number, asking if they had received my email. Disappointingly NO response! For completeness I should state that I have another pair of O.B. swimming trunks which have been used more but are in pristine condition
Unfortunately the fading of swim shorts seems to be a common theme in these reviews coupled with a lack of response from O.B.
There is absolutely no advantage of compounding this situation and it is now time to move to another brand such as Ron Dorff

J'ai réalisé des achats sur le site, il fallait que j'échange les produits j'ai attendu 2 semaines pour qu'on me réponde, j'ai renvoyé les produits et depuis je n'ai plus eu aucune nouvelle. Je n'ai jamais vu ca. Ca s'apparente a du vol.

I’ve bought multiple linen photos and they all get holes within 10 times wear. Way too expensive for this bad quality.

A returned a swimming trouser and a polo shirt in order to change the size of my products, but I did not received any exchange item. Customer service does not reply on any channel.

What is happening? Is this a SCAM!?? I returned the item upon their instruction and have never heard back from them!! I followed up multiple times, but they are just IGNORING!! WORST EXPERIENCE EVER, despite being premium price!!

I had a very disappointing experience with Orlebar Brown’s customer service.

Immediately after placing my online order, I realized I had accidentally selected the wrong size. Within minutes, I tried to contact customer support through the live chat on their website to correct the mistake before the order was processed. The automated system asked me to leave my email address, which I did, but I never received a response.

When I later received a shipping notification, I tried again using their WhatsApp support. Once again, I was asked to leave my email address, and once again, nobody ever replied.

My order arrived, but at no point did anyone from customer service respond through either of the support channels they advertise.

For a premium brand charging premium prices, I expected customer service to be responsive and helpful. Fast shipping is appreciated, but it shouldn’t come at the expense of basic customer support. The complete lack of communication was unacceptable and has left me with a very poor impression of the brand.

These are undoubtedly the most beautiful swim shorts on the market. But unfortunately, they have the worst customer service of any manufacturer. By far. No refund despite returning them. No response to numerous emails I sent in response to my inquiries. Completely overwhelmed. If I were CEO, I'd fire the entire customer service team.

Used to be a good company 20 years ago, now a bunch of cowboys.

Ordered two pairs of shorts, wrong size which was my mistake. Requested an exchange, two totally different styles arrived.

Took them back to their Burlington Store in person. 4 weeks later I a still waiting a refund if £450.

I have emailed multiple times, not a single response.

Do not buy from these people

Purchased a pair of swimming shorts after receiving a final sale email. Two days later, received an additional email stating sale items reduced by additional 20% (having already purchased said shorts). Contacted customer services who said that they would look to refund the difference / review and revert. Despite chasing three times (all of which have been ignored), no solution.

Love Orlebar Brown and especially their woven linen t shirts. At 150 pounds a pop you would think they are an investment piece - no. They fall apart in weeks. I've bought 12 over the last 2 years and handle them with great care. They look like Gouda cheese after about 3 months. My latest buy has a hole after literally 2 weeks and 2 wears. I love them, so I keep buying them, but there's no build quality at all. They are expensive ephemera. Oh well. There must be a reason for this, and to repeat I handle them like cashmere. They just aren't well made, period.

Bought swim shorts last year for 245 euro in OB store at Ibiza. Worn two times (Ibiza and Caribbean). Salt leaving nasty stains on fabric. Never ever buy from this brand. Contacted them and won’t do anything. Sending my coupon for 20% discount. Are you kidding me? Never buy. Price quality totally not worth. Poor customer service. Its a pitty I can't upload a picture so you all can see the quality. You think you look cool on the beach, but you look horrible.

Hopeless returns process, and minimal support from OB. Followed the return process exactly as OB provided, and it was rejected by customs. OB seem not to know what the return process is for rest of world, and their forms don’t take this into account. Am now stuck with a shirt that doesn’t fit and don’t want waste money again sending it back to take a chance that the OB process may or may not work. The OB concierge doesn’t seem to know what to do either. Be very clear if you are not from EU or US on returning goods - OB doesn’t seem to take this into account.

£1,500 worth of goods NOT delivered by FedEx.

Having managed key W1 accounts for FedEx and UPS, I am aware of stipulation to deliver ONLY to named recipient and address.

Chased OB Concierge three times, no call back, no POD, no goods.

I have never had bad quality shorts like this. They have very good prints, but their quality and fit are not worth the money. I will not buy again.