I have a great watch collection, this watch made/created by to Brothers @ Original Grain. I own (2) of these incredible watches, but the Esspreso Whisky piece is a fantastic watch that has become my d... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have an original founders watch from your Kickstarter and it’s been running beautifully. I bought my son and wife watches last year. My son‘s watch broke and died about a month after I gave it to hi... Se mer
I ordered my fiancé's ring a while back and realized he needed a different size. Genesis helped me get an extension on the exchange, and the whole process was unbelievably easy. No stress, no hassle -... Se mer
I have the whiskey barrel watch and the time setting dial broke. Zero hesitation, they took care of me and sent me a replacement. Talk about customer service! In 2026, just amazing.
Företagsinformation
Skrivet av företaget
Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Kontaktuppgifter
4,0
Bra
372 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 10 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lost but not found
I ordered a watch on December 9th, 2025, and today is December 18, 2025, and I still have not received it. Not only have I not received it, but no one can tell me where it is. Other than email, there is no customer service to speak with making it difficult to communicate and resolve issues quickly. All I want is to know where my watch is and some action showing someone is at least trying to help.
18 december 2025
Omdöme utan inbjudan
STAY AWAY - no watch is worth this
First clue: no customer service phone number. That is because their customer service is non existent. So poorly run. I have emailed them 6 times with only one response of "Oh we are so sorry you didn't enjoy your experience, but we will be in touch". STAY AWAY!!!!
18 december 2025
Omdöme utan inbjudan
Good experience 9
Although, shipping was slower than I expected, I believe the holidays may be to blame. The watch is beautiful and I have received many compliments. It's a great addition to my collection.
21 november 2025
Customer service is poor
Customer service is poor. There is no login on their website. No receipt included with shipment. Watch is mediocre quality. Packaging is good. If there is a problem with the watch, I’m sure I’m screwed. It’s a Christmas gift. Can’t even confirm this is the actual watch I purchased. Not feeling too good about this company- watches are made in China.
Just received an email from customer service. They provided a copy of my receipt as well as a packing slip. I emailed this afternoon. Quick response but difficult to speak with a person. Email was sufficient. Verdict is out on watch quality.
27 november 2025
Omdöme utan inbjudan
The customer service was excellent and…
The customer service was excellent and the notifications of transit were timely. The watch is beautiful. It is a gift so I haven’t received their thoughts on it yet but I know he’ll love it.
22 oktober 2025
Bourbon Enthusiast
Outstanding quality and impeccable customer service at an extremely reasonable price!
15 oktober 2025
Sound classic and striking watches!
Watches are solid, comfortable to wear and striking in appearance.
20 oktober 2025
Great quality
Original grain chrono watches are some of the best watches I’ve ever owned. Super scratch resistant. Beautiful watches.
19 oktober 2025
Beautiful Watch Gift
Beautiful Watch Gift! My gift was sent quickly and delivered in a beautiful wood box. The extra watch box is a beautiful addition as a gift also.
20 oktober 2025
Unique
Unique, quality watches. I got the Forest Fire Ember watch, and I love the look and aesthetic of the watch. Well done! I'm not too much of a whiskey enthusiast but, I will be looking to get a whiskey barrel watch in the future. Thanks again for an amazing, and interesting timepiece.
20 oktober 2025
Beautiful time peace
20 oktober 2025
Great watches and excellent customer service!
We have bought several watches and have loved them. We needed a new leather band. Your customer service has been soo great to work with us. My man is 83 and was a camp director in Lake Lure NC so your wood watches are perfect for him. Excellent service! Many Blessings to you!
! Jean Godley-Cooper
17 oktober 2025
Really nice gift
Really nice gift. Well made, had a good weight to it. Several people asked about it at the party.
6 oktober 2025
Affordable timepiece for every environment
Great order experience and great customer support. Unique offering appropriate for all occasions.
16 oktober 2025
Another satisfied customer!
the company was very prompt in responding and completely kept their word as far as warranty goes!…GREAT JOB!!!!
17 oktober 2025
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