Some of the produce was good. However cucumbers, round courgettes, patties pan squash were all over mature and unusable. Also the red potatoes were mostly tiny and difficult to use. The broccoli wen... Se mer
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So pleased to have found all of my favourite fruits and veggies as organic and they arrived super fresh, expertly packed (no plastic, wow!). Love knowing my order supports British farmers and that I... Se mer
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Just what we needed! easy and reasonably priced we've been getting the mixed veggies and fruit boxes every week and we couldn't be happier. We had a little hiccup on the first delivery where eggs wer... Se mer
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All the vegetables and fruits were packed well for delivery and arrived without anything bruised or broken. This is an important thing for us since we live in a remote area. Most of all we enj... Se mer
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Företagsinformation
Skrivet av företaget
Delivering the highest quality organic produce from the farm to your door since 1999. Better for the planet, better for wildlife, better for you 🍊
Kontaktuppgifter
unit 6, felthambrook ind est, tw13 7du, London, Storbritannien
- 02077398181
- customercare@organicdeliverycompany.co.uk
- www.organicdeliverycompany.co.uk
3,9
Bra
139 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wont buy again
DHL put the dirty bin on top of my parcel on my door step and Organic Delivery company wouldn't pay the return cost for a refund. Disgusting !!
17 september 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Merlin,
As explained to you on the phone yesterday when you called demanding a refund and also in our follow up email to you, DHL did provide us with a delivery photo which we shared with you which showed the box being left on your doorstep intact with no bin in view.
We explained that we were ok with you returning the order which we would refund in full once received but that we can't arrange a collection for you unfortunately as the delivery evidence we were provided by DHL shows the delivery was completed with no damage or bins in sight.
Our boxes are always sealed so your order is protected but if you would still prefer to return your order please do so to the return address we provided you with.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Some of the produce was good, however…
Some of the produce was good. However cucumbers, round courgettes, patties pan squash were all over mature and unusable. Also the red potatoes were mostly tiny and difficult to use. The broccoli went yellow after 48 hours. I won’t buy again but will be more careful in future about where I shop for organic produce. No refund was given. Disappointing experience.
2 september 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Melody,
Thank you for taking the time to leave your review.
We can see you have left duplicate reviews so we will respond to this one, we hope that's ok 😊
We did respond to your email that we received yesterday regarding this order and as we explained in our email, this order was delivered just over a week ago now and we normally hear from our customers on the day of delivery or the day after if there are any issues.
This way we can determine if the issue is a packing or courier problem and we are able to offer a refund or replacement as this can be investigated within a reasonable timescale given that our deliveries are fresh food, the longer this is left the more this deteriorates and it makes it difficult for us to help given that we can't investigate quality issues if over a week has passed since the delivery is made.
We have processed a partial refund for you today as a gesture of goodwill and we're very sorry again that this was your experience.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Great veggies
Great veggies, all in perfect condition. Fresh and tasty, and plenty of choice of organic produce for the price I paid.
3 september 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Charlotte,
Thank you berry much for your review 😊
We're so pleased to hear you enjoyed your order from us!
We look forward to delivering to you again soon.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Love my fruit and veg box always a good…
Love my fruit and veg box always a good selection fresh ripe and ready to eat and very good value worth every penny 😋
26 augusti 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Glynis,
Thank you berry much for your review 😊
We're so pleased to hear and we look forward to continuing to deliver to you!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Generally good produce but let down by missing items and flimsy bags.
It's easy enough to order on the website, although it would be really helpful if you could see all the fruit, veg etc at one time, rather than having to scroll through lots of pages. It would also help to have things that come in a variety of weights to be listed as one item, where you choose the weight rather than separate items. It's a bit annoying, as well, that some products are only available in London. I think they know where you are when you login so could make those items unavailable.
Generally the produce is fresh and arrives on the day requested. It's eco packaged which I like. The bags can be a bit flimsy and so double bagging or some stronger bags would help, especially for things like potatoes (the bag ALWAYS breaks as you try to lift them out).
I do find it irksome that when something is not available, it just doesn't arrive. Eventually, you get an email with the fact it was missing and is refunded. Refunds are quite slow (standard 3-5 working days) and I'd like to know before the order arrives as they must know when packing (outside London this is the day before the order is due to arrive), that way I could either go shopping or add it to my supermarket order. Range of produce is not a large as some places BUT they do have stuff you can't get in supermarkets AND it is sometimes cheaper to buy, so it's worth looking around at prices elsewhere before ordering. Free delivery for orders over £30 is definitely a draw to ordering every week. Watch out for the days when you can't have a delivery, so as not to be caught out (we are all too used to 24/7 deliveries now).
12 augusti 2026
Omdöme utan inbjudan
Organic fruit and Veg
Vegetables and fruit arrived well packed all intact
The fruit is tasty and fresh also the veg
I would order again
28 juli 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Georgina,
Thank you berry much for your review 😊
We're so pleased to hear you were happy with your order! We look forward to delivering to you again soon.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Speedy delivery and high quality…
Speedy delivery and high quality produce!
1 juni 2026
Omdöme utan inbjudan
All the vegetables and fruits were…
All the vegetables and fruits were packed well for delivery and arrived without anything bruised or broken. This is an important thing for us since we live in a remote area. Most of all we enjoyed the fresh vegetables and the fruits of mouth watering full flavours.
It was one off order, and I’m considering a regular ordering.
Thank you for providing excellent organic produces and the fruits.
28 maj 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Sanghee,
Thank you berry much for your review! 😊
We're so pleased to hear that you were happy with your order.
We look forward to hopefully delivering to you again soon.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Delivery by DHL was a day late
Delivery by DHL was a day late. Fortunately I had a few days off work so I was in the following day. The produce was still in a surprisingly good condition, with only the lettuce a little brown, which I thought prudent to bin ( compost ). I may use again but use of courier may make me think twice.
29 april 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Roger,
Thank you for taking the time to leave us your review. We really appreciate your feedback.
We're so sorry that your order was delayed with DHL. We will be sure to raise this with them for you.
If you haven't already, please send us an email to customercare@organicdeliverycompany.co.uk so we can refund the lettuce for you.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Organic Granny Smith Apples
Really delicious organic Granny Smith apples that are crisp to the bite and very large too. Prompt delivery. Extremely satisfied. Will buy again.
19 april 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Debbie,
Thank you berry much for your review! ☺️
We're pleased to hear you enjoyed your granny smiths 🍏
We look forward to delivering to you again soon.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Choice is good and delivery very…
Choice is good and delivery very quick. I found ordering not very straight forward and ended up with 4 times the amount of shallots than I needed.
The quality is very good. The only fly in the ointment were the sealed bag of Romano peppers - one had gone and the other very soft.
9 april 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Victor,
Thank you for your review ☺️
We're sorry to hear that you struggled with using our website, we will be sure to share your feedback with the team.
If you haven't emailed us already, please do to customercare@organicdeliverycompany.co.uk so we can of course refund you for the Romano peppers.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Quick and easy order
Quick and easy order, but the box had clearly been knocked around a bit and the Alfalfa was warm, which is not good, it's ok though. I might order root veg again, but I would not order any chilled foods or fragile veg/salad. I think it has to travel too far.
9 april 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Zed,
Thank you for your review, we appreciate your feedback ☺️
We're sorry to hear that your box didn't fair very well in transit to you, we will make sure to raise this with our courier for you.
As the weather warms up we will use ice packs in our boxes but as it is still colder at the moment we don't to avoid packaging waste.
Hopefully this helps.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Excellent quality organic produce
Excellent quality organic produce. Thank you so much!
Delivery was also great.
24 mars 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Good afternoon 😊
Thank you for taking the time to leave us a review! We really appreciate your feedback and we're so pleased to hear you were happy with your order.
We look forward to delivering to you again soon!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
The mangoes delivered looked perfect .
The mangoes looked perfect, haven't tried them as waiting for them to ripen.
One item wasn't available and I was quickly refunded. I will definitely order again. Very reasonable price wise.
21 mars 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Giuliana,
Thank you berry much for your review ☺️
We hope you enjoy the mangoes and we look forward to delivering to you again soon! 🥭
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
First time ordering and I m very happy…
First time ordering and I m very happy with the products. I noticed a big difference in the quality and taste. Definitely worth ordering again.
9 mars 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Annette,
Thank you berry much for your review 😊
We're so pleased that you were happy with your first order. We look forward to delivering to you again soon!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Top notch service.
My first impressions of this company are excellent. From order to delivery, everything in between was quick and professional. I will order again when I need to.
Thanks, guys, for your fantastic service.
6 mars 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Matt,
Thank you for taking the time to leave us a review, we really appreciate your feedback 😊
We're so pleased that you were happy with your first order. We look forward to delivering to you again soon!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Arrived on time
Arrived on time, although box was damaged. Large Veg box,even taking into consideration the time of year,had a poor selection of green veg. What did come,was tired and bruised, and limp.
The fruit box,again had many bruised fruit,but the selection was good,and very tasty.
3 mars 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Lynda,
We're very sorry to hear this.
Can you please send us an email to customercare@organicdeliverycompany.co.uk so we can of course refund those for you.
We will raise this with the courier for you as it sounds like your box wasn't handled very well during transit unfortunately.
We're very sorry for the inconvenience caused.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
First time order with the company
First time order with the company. Love the Organic Aloe Vera 4kg I ordered and at a good price! Great recycled packaging and delivery too! Will definitely order again! 🥰
3 mars 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Zarina,
Thank you berry much for your review 😊
We're so pleased to hear you were happy with your first order and we hope to deliver to you again soon!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Terrible packing,
I usually order from Riverford but thought I would give this company a try. Prices are good, delivered on time but packaging was very poor. My fruit and salad items were packed loose in the same box as the potatoes, swede etc. Most of my items were bruised, smashed or damaged, the sprouts were slimy and since my complaint most of the other veg that I thought ok has deteriorated at an alarming speed. All I managed to save was a cabbage, one apple, potatoes, leeks and beetroot so I paid £32.00 for products that went straight in the compost bin, I did get a refund of £12.27 but that did not cover the cost of what I threw away.
27 februari 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Diane,
We're very sorry to hear this.
We have refunded you today for the rest of your fruit and veg box and will raise this with the team.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Ordered veg, cancelled day of delivery
I ordered some special veg for a birthday meal for some friends. They cancelled mid day the delivery was due, even though the order was confirmed for a week. I didn't have time to order somewhere else for the big day, very disappointed
27 februari 2026
Omdöme utan inbjudan
Svar från Organicdeliverycompany
Hi Sara,
We're very sorry for the inconvenience caused with this order.
As we explained in our email to you, we pack all orders fresh the day before delivery. The item you ordered was available at the time you placed your order but unfortunately wasn't when it came to packing which can happen sometimes, although we completely understand how frustrating this can be.
Due to our hosting system, when we process any refunds the notification can take up to 24 hours to reach you and this is why you didn't receive your email until the day of delivery. We have raised this feedback with our host site as we agree this could be much more efficient and would improve our customers experience.
We're very sorry again for the inconvenience and frustration caused.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
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