Opusbroadband Omdömen 674

Had opus broadband installed today by engineer Michael. Very happy with the installation and the speed. Michael was very informative and chatty. Happy so far.

Was really nice young man, did everything he needed to do in quick time. Got our broadband back on with no problem. Very professional. Thanks Michael.

Problem was sorted out promptly. Durrani was personally there all the way to accommodate. 5 stars, and thank you for the professionalism .

Very poor connection since I joined Opus. My internet constantly goes down. I work from home on a Friday and I have to reset my router multiple times during the day. I have done what they suggested and use a wired connection and it still happens. My phone frequently trips over to my neighbour's broadband when the signal on mine is so poor. I cannot wait until I am out of contract so I can move provider!

We've just had Chris and Ross install Opus Broadband for us and what a pleasure it was, they were both very respectful of our property and very knowledgeable about the product, all connected and checked and no need for boosters anywhere in our property.
Happy customers Phil and Maureen

Great customer service by Opus Broadband, Micheal was the one to come fix my wifi he had no issues and fixed it for me in less than an hour he showed me how to fix any issues that may occur and was very polite.

We had Micheal come and install opus for us the process of getting the package and installation was really easy, he was really nice and explained the process as he went. The Internet itself is really smooth and only went down about an hour later for a short period, so far opus has been really great and we've had no issues. The only thing was that if you were not in for the installation you would of had to pay 135 quid as a fee but thankfully we didnt get that.

The worst company I had, with outages every month, signal dropping since I signed up last year, as Vodafone was getting too expensive, although the staff pleasent when I needed information.

Constant internet issues and poor performance. I have asked for my performance logs since August and they have still not provided it but they easily took a £330+ termination fee. Outsourced call centres don't help at all.
Shambles of a company I am so glad to have left it.

Absolutely awful. Been with them for over 12 months. Incredibly slow. Router failed 14 months in. Got a bill for the router £14.99. I was not informed of this from opus. My contract is for 18 months, I would expect my router to cover this warranty wise. Apparently I can claim £9.00 back! Insult. Can't wait to leave them.

Good broadband but customer service shocking. Adding disproportionate late payment fees even when advised of financial hardship and long term illness. Unclear invoicing and very difficult to obtain clear information regards billing. I am now being informed by phone not in writing that they will also add a VERY large early termination fee based on their termination policy, even though I do not want to terminate. I very rarely issue a formal complaint but Opus is one of the exceptions. I will be defending myself legally. Not a company I would recommend if you are having difficulties.

Opus broadband or else known as 6G Internet service is worst, having network issue every other day, and only rely on roof top receiver, so when weather gose bad poor Internet.
Moreover on weekend costume service no one pickup call.

Great service highly recommended

I recently shifted my Opus connection from my old home to a new one, and the service was handled by engineer Tyler. He did an excellent job throughout the process. Even though the area he needed to access on top was not clean, he managed the work efficiently and without any complaints. Tyler was professional, punctual, and very knowledgeable, and he made sure everything was working perfectly before leaving. I truly appreciate his dedication and effort. Great service!

Very happy with Jason and Andy work lovely people

Polite effectant worked in polite manner n made the issue better

Great service from Michael today. Got my internet back you and running in no time. He was very friendly and helped me get my devices connected.

Absolutely brilliant thanks

I have been a customer of Opus Broadband since May 2025, and from the very start the service has never worked properly. The problems are ongoing to this day.
I currently pay £24.99 per month for a 300 Mbps broadband service. In reality, I regularly receive speeds of around 25 Mbps, with constant lag and repeated disconnections throughout the day. There have also been long outages lasting many hours.
I have raised complaints almost every month since May 2025, and sometimes several times in the same month. Despite this, no permanent fix has been provided and the service remains unreliable. I have paid continuously for a service that I have not received.
When I asked for a refund or account credit for the months of failed service, this was refused.
Instead of properly resolving the technical issue, I was contacted by a marketing manager. During a long phone call, his tone was dominating and pressurising. I was repeatedly told that my one-star review was damaging the company’s reputation and that I should remove it. The clear message was that once I deleted the review, my issues would be fixed and I would be offered better options.
I was then offered what was described as a “compensation” package. This was misleading. I was offered a fixed fibre line at £28.99 for 150 Mbps, even though I am already paying less (£24.99) for a higher-speed 300 Mbps service. To make matters worse, the same 150 Mbps package is publicly advertised on Opus’s own website for £27.99.
This was not compensation. It was a downgrade in speed at a higher price, offered in the context of pressure to remove a genuine negative review, instead of refunding me or fixing the long-standing service fault.
I feel unfairly blamed for damage to the company’s reputation, when the reputation issue arises from the poor service and how complaints are handled. The service issues remain unresolved, and I have suffered inconvenience and financial loss while continuing to pay for a service that does not work as advertised.