The Catalytic unit arrived the very next day and mechanic thought the unit needed an additional part to complete the assembly. A phone call to service dept, and got immediate attention and advice, whi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely shocking service. Ordered a part which never turned up. They obviously dont keep a stock of everything listed even though it states next day delivery. At the end of the week it had... Se mer
After using online automotive for the first time,i found the ordering process easy.The person i spoke to on the phone was helpful and went the extra mile to get the part i required ordered and shipped... Se mer
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After a mix up on the 2nd order, and with a chat on the phone, to a human, a fresh order was dispatched immeadiately & without any fuss and arrived the next day.
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Företagsinformation
Skrivet av företaget
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Kontaktuppgifter
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Storbritannien
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,2
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service, would use this company again
I ordered new brake pads for my Audi. Unfortunately I didnt order the correct parts. The sales team at Online Automotive took the time to check the details of my vehicle and identified the correct parts. They called me to advise that the correct parts were being dispatched. Excellent service, thank you.
29 juni 2026
Svar från Online Automotive Ltd
Thank you for your fantastic review!
We're delighted our team was able to identify the correct brake pads for your Audi before dispatch and save you the hassle of receiving the wrong parts. It's great to hear you were happy with the service, and we really appreciate your kind words.
We look forward to helping you again in the future.
Delivered on time.
17 juli 2026
Svar från Online Automotive Ltd
Hi there,
Thank you for your 5-star review!
We're pleased to hear your order arrived on time. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
Placed my order
Placed my order, money was taken only to be told 'the compatible part is not yet available on the aftermarket'
Why is it on your website?
It is a part from 2015 so I imagine it is available on the aftermarket.
But fine, cancel my order and refund me.
Two weeks later, still no refund.
So you've had my money for two weeks and I have received neither goods nor services in that time. Disgraceful, money can be moved in seconds so there are no excuses for this.
17 juli 2026
Omdöme utan inbjudan
Svar från Online Automotive Ltd
Hi there,
We're sorry for your experience.
Unfortunately, after your order was placed, we confirmed that the compatible aftermarket part was not available to supply, so we contacted you to advise you and cancelled the order.
We also apologise for the delay in receiving your refund. Your refund has now been processed, and we're sorry it took longer than expected.
We appreciate your feedback and apologise for the inconvenience caused.
Best regards,
Online Automotive
The wrong part was sent
The wrong part was sent. Eventually they accepted a return at my expense. After many phone calls promising a refund, I still have not received a penny. A very poor company. I will never use again. Luckily I used PayPal and a case is open.
17 juli 2026
Svar från Online Automotive Ltd
Hi there,
We're sorry to hear you were disappointed with your experience.
Once a PayPal case is opened, any refund must be completed through the PayPal Resolution Centre rather than through our normal refund process. Your refund has been submitted through PayPal, but it requires acceptance within the case before it can be completed.
Appologise again for the inconvenience
If you need any help with this, please get in touch and we'll be happy to assist.
Best regards,
Online Automotive
Svar från Online Automotive Ltd
Hi there,
Thank you for your review!
We're pleased to hear you found our prices competitive and the ordering process straightforward. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
Online Automotive’s delivery provider (DX) were usless.
Dealing with Online Automotive couldn’t have been better. They were helpful and efficient. Their email system was faulty, no emails could be sent by them however, telephone conversations helped get round this.
The delivery firm (DX)they used was horrendous. Twice they said they’d tried to deliver and had left a card. They hadn’t tried to deliver as we were in both times and they didn’t leave a card either time. When the package, an exhaust was delivered it was just left outside the front door without knocking or ringing the bell. I suspect there was no attempted delivery otherwise they’d have just left the package outside the door as happened anyway. There were no cards left which again points to no attempt.
When parts are needed to get a vehicle. Ack on the road this is not the type of service that is needed.
6 juli 2026
Svar från Online Automotive Ltd
Hi there,
Thank you for your feedback, and we're sorry to hear about your delivery experience.
We understand how frustrating this must have been, especially when you're waiting on parts to get your vehicle back on the road. While we're pleased your order was eventually delivered, we're sorry the service provided by the courier fell short of expectations.
We appreciate you bringing this to our attention and will ensure your feedback is passed on to the courier to help improve their service.
Best regards,
Online Automotive
3 weeks after this company cancelled my…
3 weeks after this company cancelled my order due to them not having the correct part and I am still waiting for them to refund me. Despite numerous emails and phone calls they keep fobbing me off, telling me it’s marked as priority and that they refund had apparently been actioned but still nothing! No other company takes this long to send a refund
25 juni 2026
Omdöme utan inbjudan
Svar från Online Automotive Ltd
Hi there,
We're sorry to hear you were disappointed with your experience.
Your order was cancelled after we confirmed we were unable to supply the correct part. We understand your frustration regarding the refund delay.
As a chargeback was raised with your bank, the refund is now being handled through that process. We accepted the chargeback, and the funds have already been returned to your bank. If they have not yet appeared in your account, we would recommend contacting your bank for an update, as they are now responsible for completing the process.
We apologise for the inconvenience caused and appreciate your patience.
Best regards,
Online Automotive
Svar från Online Automotive Ltd
Thank you for your review!
We're pleased our team could help you find the correct part and that your order arrived quickly. We appreciate your feedback and look forward to helping you again in the future.
Svar från Online Automotive Ltd
Thanks for your review!
We're glad you're happy with the item, the packaging, the value, and the delivery. We appreciate your feedback and hope to see you again soon.
Good communication good correspondance…
Good communication good correspondance and a decent price 2nd time I have used this company. All fixings and parts excellent and well packaged.
18 juni 2026
Svar från Online Automotive Ltd
Thanks for your review!
We're pleased to hear you've used us again and were happy with our communication, pricing, and the quality of the parts and packaging. We appreciate your continued support and look forward to helping you again.
Very simple ordered an exhaust for a…
Very simple ordered an exhaust for a smart car, came two days later perfect fir.
10 juli 2026
Svar från Online Automotive Ltd
Thanks for your review!
We're glad your exhaust arrived quickly and was a perfect fit. Thanks for choosing us, and we look forward to helping you again.
Svar från Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with our customer service. We appreciate your feedback and hope to help you again soon.
Svar från Online Automotive Ltd
Thanks for your review!
We're pleased your order was processed promptly and delivered on time. We appreciate your feedback and hope to see you again soon.
No customer care skills and just not interested in helping
Ordered a kit of Bosch front discs and pads pads, after a delayed delivery and having to ring up and chase my order because of no email communication it eventually turned up nearly a week later, opened and found the pads they have sent are APEC which are a budget pad and not the Bosch ones I ordered, I phoned to discuss this and was told to email customer services to which I did, a prompt reply to my email the next day only to ask have I checked the fitment for some reason (nothing to do with were send you out the correct part) , to which I replied I’m not wasting my time checking the fitment of a something I didn’t order, I then phoned the next day following for customer services and got through to sales and was told they can’t do anything and have made a note on the system to call me and put a urgent note and 5 days later still no reply to my email and no phone call, Issue is still ongoing
6 juli 2026
Svar från Online Automotive Ltd
Hi there, Thank you for your feedback. We're sorry to hear that your order didn't meet your expectations and that the experience caused frustration.
We appreciate that the incorrect brake pads were initially supplied, and we understand why this was disappointing. Since your review, we've been in contact with you, arranged to exchange the APEC pads for the Bosch pads you originally ordered, and we're pleased we were able to resolve the issue to your satisfaction.
We also apologise for the delays in communication during the process. Your comments have been taken on board, and we're reviewing how we handle customer enquiries to help prevent similar situations in the future.
Thank you for giving us the opportunity to put things right, and we appreciate your business.
Best regards,
Online Automotive
Couldn’t believe they charged me an…
Couldn’t believe they charged me an extra £4 when the website had already told me it was the right part and I had paid for it and it took about 3 days to get back to me saying that one I had spoke to them the part arrived very quickly and was the right one would use again
16 juni 2026
Svar från Online Automotive Ltd
We're sorry for the confusion regarding the additional charge. In some cases, our vehicle registration lookup can identify the correct part, but if there are multiple fitment options for a vehicle, we need to manually verify the application to ensure the correct part is supplied. Occasionally, this can mean a different part is required, which may be priced differently.
We appreciate your patience while we confirmed the correct fitment, and we're pleased to hear that once everything was sorted, your part arrived quickly and was the right one.
Thank you for your understanding, and we're glad to hear you'd use us again. We look forward to serving you in the future!
Avoid this COWboys if you respect…
Avoid this COWboys if you respect yourself
Ordered a range rover evoque dpf on Friday
They promised will be delivered at their place on Monday morning, first thing to collect, now they say they haven’t ordered it yet. Avoid avoid avoid. No answer phone calls to get my deposit back
13 juli 2026
Omdöme utan inbjudan
Svar från Online Automotive Ltd
Hi there,
We're sorry to hear that you were disappointed with your experience.
Following our phone conversation, your order was cancelled at your request as you no longer wished to proceed. We apologise that the expected availability changed and understand this was frustrating.
Our team remained available to assist throughout, and your refund was processed following the cancellation. If you'd like to discuss your experience further, please contact us directly and we'll be happy to help and we ask that conversations remain respectful towards our team.
Best regards,
Online Automotive
Got the product in a timely manner
Got the product in a timely manner; however, something was wrong with their emailing system as I never received any and the product I purchased have a few substantial dents in it, which will properly not affect function.
13 juli 2026
Svar från Online Automotive Ltd
We'll also investigate the email issue you've highlighted, as order updates are an important part of our service.
Thank you for bringing this to our attention, and we appreciate your understanding.
Great choice of parts and very…
Great choice of parts and very competitive prices plus next day delivery are the reason why I shall continue to use online automotive.
24 juni 2026
Svar från Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with our range of parts, competitive prices, and next day delivery. We really appreciate your continued support and look forward to helping you again.
Great service form the customer service…
Great service form the customer service team. Quick delivery time and great product
10 juli 2026
Svar från Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with our customer service, the quick delivery, and the product. We appreciate your feedback and look forward to helping you again.
Timeous delivery of ordered parts
2 juli 2026
Svar från Online Automotive Ltd
Thank you for your feedback.
We're pleased to hear your order arrived promptly. However, we're sorry that you didn't receive any email updates and that the item arrived with dents.
We understand this isn't the experience you were expecting. We'll also investigate the email issue you've highlighted, as order updates are an important part of our service.
Thank you for bringing this to our attention, and we appreciate your understanding.
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