The Catalytic unit arrived the very next day and mechanic thought the unit needed an additional part to complete the assembly. A phone call to service dept, and got immediate attention and advice, whi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely shocking service. Ordered a part which never turned up. They obviously dont keep a stock of everything listed even though it states next day delivery. At the end of the week it had... Se mer
After using online automotive for the first time,i found the ordering process easy.The person i spoke to on the phone was helpful and went the extra mile to get the part i required ordered and shipped... Se mer
Företaget har svarat
After a mix up on the 2nd order, and with a chat on the phone, to a human, a fresh order was dispatched immeadiately & without any fuss and arrived the next day.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Kontaktuppgifter
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Storbritannien
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,2
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wrong part delivered
Wrong part delivered, even though clarification sort on the part. When called back to get correct part was told the customer service would be in touch to arrange a return ,which I would have to pay for , not best impressed
23 juli 2026
Svar från Online Automotive Ltd
Hi,
Thank you for your feedback. We're sorry to hear that you received the wrong part despite seeking clarification before placing your order. We understand how disappointing and inconvenient this must have been.
If the incorrect part was supplied following advice from our team, we would certainly want to investigate this further. In such cases, we aim to resolve the issue as fairly and quickly as possible. We're also sorry to hear about the confusion regarding the return process and any costs discussed.
Please contact us with your order details if this hasn't already been resolved, and we'll be happy to review the case and work towards the appropriate resolution. We appreciate your feedback and the opportunity to improve our service.
Regards
Online Automotive
Great customer service
Great customer service, they prevented me from buying the wrong part for my car. Very quick delivery and well packaged.
18 april 2026
Svar från Online Automotive Ltd
Hi Perry
Thank you for your wonderful review! We're so pleased to hear that our team was able to help you avoid ordering the wrong part for your vehicle. Ensuring our customers receive the correct parts is always our priority. It's also great to know your order arrived quickly and was well packaged. We really appreciate your feedback and look forward to helping you again in the future!
Regards
Online Automotive
Quick delivery and good price
Needed some new calipers which they miraculously had in stock despite it being a 26 year old car. Thank you Online
29 juli 2026
Svar från Online Automotive Ltd
Hi
Thank you for your fantastic review! We're delighted we were able to help keep your 26-year-old car on the road by having the brake calipers you needed in stock. We know how difficult it can be to source parts for older vehicles, so it's great to hear we could help. Thank you for choosing Online Automotive—we really appreciate your support and look forward to helping you again in the future!
Regards
Online Automotive
Scoda fabia back box
The item i ordered was despatched in a timely manner,and received two working days later. Unfortunately it was delivered to the billing address, not the delivery address, which was 150 miles away. This cost me financially,and time wise.
However the part was good and exactly what I ordered.
I am now getting repeat reminders to order parts that I do not require.
17 juli 2026
Svar från Online Automotive Ltd
Hi Mr Davies
Thank you for your feedback. We're really pleased to hear that your order was dispatched promptly, arrived within two working days, and that the part was exactly what you needed.
We're very sorry to learn that your order was delivered to the billing address rather than the delivery address you specified. We completely understand how frustrating this must have been, especially given the additional time and expense it caused.
Regarding the reminder emails, we're sorry if they've become a nuisance. You can unsubscribe at any time using the link included in the emails, or our team can help if you need any assistance.
Thank you again for your honest feedback—we truly value it and hope we'll have the opportunity to provide you with a much better experience in the future.
Regards
Online Automotive
Poor warranty process and support
Had to purchase replacement exhaust back box as previous item failed under warranty. Warranty process is far too long (currently 4 weeks and waiting with no resolution) with vehicle unusable during this time due to exhaust failure. E-mails go unanswered and need to call through every time I need to try to get an update.
Staff are friendly and helpful and cannot fault fast delivery. Would have been 5 stars if warranty process was not so slow.
27 juli 2026
Svar från Online Automotive Ltd
Hi Andrew,
Thank you for taking the time to share your feedback. We're pleased to hear that you found our team friendly and helpful, and that your replacement exhaust was delivered quickly.
We're genuinely sorry to hear about your experience with the warranty process. We completely understand how frustrating it is to be without your vehicle while waiting for a resolution, and we apologise that the communication hasn't met your expectations. Warranty claims can sometimes require additional assessment, but we appreciate that four weeks is a significant amount of time to be waiting.
Your feedback is invaluable, and we'll use it to improve both our communication and warranty handling process. We hope we have the opportunity to restore your confidence in us.
Regards
Online Automotive
Excellent service.
Excellent service.
Made my order on a Friday evening and received my part first thing Tuesday morning.
21 juli 2026
Svar från Online Automotive Ltd
Hi,
Thank you for your great review! We're delighted to hear your order arrived so quickly after being placed on Friday evening. It's fantastic to know we could get your part to you first thing on Tuesday morning. We really appreciate your support and look forward to helping you again in the future!
Regards
Online Automotive
VW Cat replacement
Immediate customer phone response.
Helpful customer service
But felt need to check dispatch when no tracking update received on the day that had been expected. Goods dispatched the following day.
10 juli 2026
Svar från Online Automotive Ltd
Hi Christoff,
Thank you for your feedback. We're pleased to hear that you found our customer service team helpful and that your call was answered promptly.
We're sorry that you had to contact us to check on your order after not receiving a tracking update when expected. We understand how important it is to be kept informed, and we apologise for any uncertainty this caused. We'll take your comments on board as we continue working to improve our dispatch communication.
We appreciate you taking the time to share your experience and hope to provide an even smoother service next time.
Regards
Online Automotive
Amazing customer service and the only…
Amazing customer service and the only place I could find the part I needed for my old proton, amazing. First place I will be looking from now on
22 juli 2026
Svar från Online Automotive Ltd
Hi Thomas,
Thank you so much for your fantastic review! We're delighted we could help you find the part for your Proton, especially when it was proving difficult to source elsewhere. It's wonderful to hear that our customer service made such a positive impression, and knowing we'll be your first choice in the future means a great deal to us. We truly appreciate your support and look forward to helping you again whenever you need us!
Regards
Online Automotive
Very helpful
Very helpful , let down by other supplier and online automotive sorted me an alternator they arrived next day . communication superb . Will defo use again for my motoring needs 5 star service
24 juli 2026
Svar från Online Automotive Ltd
Hi Colin,
Thank you so much for your fantastic review! We're delighted we could step in and help after you were let down elsewhere. It's great to hear your alternator arrived the very next day and that you were pleased with our communication throughout. Your kind words mean a lot to the team, and we're thrilled to know we'll be your first choice for your motoring needs in the future. We look forward to helping you again!
Regards
Online Automotive
Unprofessional and dismissive to the Customer
After speaking with an agent and giving the registration of my vehicle I received parts for an urgent repair for my MOT. Upon receiving the parts they were clearly wrong, I ordered for a Mitsubishi and these were Mercedes stamped part, different size, length and needed. I started an email conversation asking for the part to be replaced at the cost of the company. Firstly I was totally dismissed as it being a customer error but after emailing they them 18 times with pictures of the wrong and picture of the correct parts (as I had to order from another motor factor due to Online automotives complete disregard that they were incorrect). Online automotive eventually and some what reluctantly admitted that they has review the phone log and they had used the incorrect registration. At this point I did not need the parts and asked for full refund including the additional shipping charge, after many more emails they sent a Royal Mail return slip and the postman dutifully picked up the package. I waited a number of week and emailed to find out if my refund has been issued.... No response, I had to email a further 10+ times before getting a definitive answer. That answer was sorry we dont have the returned parts so unless you have tracking for the parcel, nothing we can do !!! So in summary, they very unprofessionally fought with my that it was my fault the wrong parts were sent, until they checked their records and seen their error, have refused a refunded due to some issue in the return process they arrange and I completed. Never use them if you expect correct parts and them to honour their returns policy.
Update from initial review:
Basically washing their hands of it.
Below is a summary of facts regarding my case:
- Online Automotive made a mistake and shipped the wrong parts.
- Online Automotive argued with the customer, making them send endless emails to prove the wrong parts were sent.
- Online Automotive eventually after many many emails admitted to fault.
- Online Automotive issued a return label, which they had control over.
- Online Automotive did not check the status of the return for over a month.
- Online Automotive did not contact me to ask had package been sent, so they could track.
- Online Automotive are now stating, they are unethically not willing to refund.
So I do not have the goods nor do I have the money reimbursed for the goods, I am not sure where I stand legally?
Update Oct2026 - No update from Online Automotive since my last email. Therefore I believe they close my case, pocketed my money, for a part I sent back to them in good faith using the process they has setup and paid for.
19 maj 2026
Omdöme utan inbjudan
Svar från Online Automotive Ltd
Hi Karl,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the issues you encountered and understand how frustrating this must have been, particularly given the urgency of your MOT repair.
We sincerely apologise for the initial registration error and for the delays in resolving your concerns. This is not the level of service we aim to provide. We also appreciate your feedback regarding our communication and the handling of your return and refund.
We'd like the opportunity to investigate this matter fully and work towards a resolution. If you're still awaiting a refund or this remains unresolved, please contact us directly on customercare@onlineautomotive.co.uk with your order details and any available information regarding the return so we can review the case with our returns team. We value your feedback, as it helps us identify where we need to improve, and we're sorry that we fell short of your expectations on this occasion.
Regards
Online Automotive
Very good company.
24 juli 2026
Svar från Online Automotive Ltd
Hi there,
Thank you for your review!
We're pleased to hear you had a positive experience. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
excellent service
excellent service, very polite and delivered quickly. highly recommend and wouldn’t go anywhere else.
24 juli 2026
Omdöme utan inbjudan
Svar från Online Automotive Ltd
Hi there,
Thank you for your fantastic review!
We're pleased to hear you were happy with the service, found our team polite, and that your order was delivered quickly. We really appreciate your recommendation and look forward to helping you again in the future.
Best regards,
Online Automotive
Did not receive part of my order then…
Did not receive part of my order then got no reply after I sent an email to find out what happened
24 juli 2026
Svar från Online Automotive Ltd
Hi there,
Hi, we're sorry to hear about your experience.
Thank you for bringing this to our attention.
We couldn't find any emails from you regarding this order, so we're sorry if your message didn't reach us. We can confirm that the outstanding part has now been delivered as requested.
If there's anything further we can help with, please don't hesitate to get in touch.
Best regards,
Online Automotive
Having bought an exhaust back box
I respond to online response to my review:
I have just seen your response to my trustpilot review.
I see you said -
Unfortunately, minor cosmetic marks or slight distortion can occasionally occur with aftermarket
Firstly this wasn’t slight distortion one of the exhaust pipes is bent and the box it arrived in was damaged !! and as the condition of my car is excellent why would I wish to put on a part that is physically damaged.
Secondly you talk about a goodwill payment. You are offering to refund the carriage which is £12ish. I don’t see this as goodwill it’s a no brainer as the product was damaged in transit, how is this goodwill!!
It would be far better if you just acted professionally as refunded accordingly as you web site says you would!!
Having bought an exhaust back box, it arrived damaged. Having spoken to Online about the damage I bought another the same day assuming that they would act professionally and allow me to return the damaged goods for a full refund. Having chased for 3 weeks I was amazed to receive an email that stated that they wouldn’t accept the exhaust back due to it being only Cosmetic damage and it wouldn’t effect performance and my mechanic could probably straighten it out. So now I am stuck with an extra damaged exhaust and being out of pocket. My advice would be if that is how they behave don’t buy from them as they obviously don’t understand their obligation under the sale of goods act !! Completely unprofessional approach to customer care.
7 juli 2026
Omdöme utan inbjudan
Svar från Online Automotive Ltd
Hi there,
We're sorry to hear you were disappointed with your experience.
We apologise that your exhaust arrived with cosmetic damage. Unfortunately, minor cosmetic marks or slight distortion can occasionally occur with aftermarket exhausts during handling and transport and do not affect the fit or performance of the part.
We appreciate that this was not the outcome you were hoping for, which is why we also offered a goodwill payment as a gesture of goodwill. We're sorry we weren't able to resolve this matter to your satisfaction and appreciate your feedback.
Best regards,
Online Automotive
Svar från Online Automotive Ltd
Hi there,
Thanks for your review!
We're pleased to hear you were happy with our service. We appreciate your support and look forward to helping you again.
Besy regards,
Online Automotive
I had a very bad experience with this…
I had a very bad experience with this company. Very bad customer service who are not very helpful. I sent in all evidence to prove the legitimate of the buyer, yet they refuse to post what I bought. I asked for a refund, this is taking over 5 days now and still not receive my refund.
8 juli 2026
Svar från Online Automotive Ltd
Hi there,
Hi, we're sorry to hear you were unhappy with your experience.
As this was a high-value order with different billing and delivery addresses, additional verification was required as part of our fraud prevention procedures. Unfortunately, we were unable to dispatch the order until the required verification had been completed. These checks are in place to help protect both our customers and our business from fraudulent transactions.
Escort 1989 exhaust system
Exhaust system not straight forward as
For a 37 year old car. Had problems getting from other suppliers but online Automotive got it right 👌.
Easy process to order and delivery
Quick. Well done 👍
19 juli 2026
Svar från Online Automotive Ltd
Hi there,
Thank you for your great review!
We're delighted we could help you find the correct exhaust system for your 1989 Escort when others couldn't. It's great to hear the ordering process was easy and your delivery was quick.
We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
Excellent ,would be happy to recommend…
Excellent ,would be happy to recommend this garage thanks for your work ..5 star ..mokka gearbox bearings
13 juli 2026
Svar från Online Automotive Ltd
Hi there,
Thank you for your 5-star review!
We're delighted to hear you were happy with the service and that we could help with the gearbox bearings for your Mokka. We really appreciate your recommendation and look forward to helping you again in the future.
Best regards,
Online Automotive
Svar från Online Automotive Ltd
Thank you for your review!
We're pleased to hear your order arrived quickly and that the part was exactly what you needed. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
Arrived on time and very easy to order
17 juli 2026
Svar från Online Automotive Ltd
Thank you for your review!
We're pleased to hear your order arrived on time and that you found our website easy to use. We appreciate your feedback and look forward to helping you again in the future.
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