Online Automotive Ltd Omdömen 

I ordered a Seat Ibiza 1.4L BOSCH Rear Brake Shoe Pre-assembled which I found from putting my number plate in and seeing it was compatible for my car and they sent me a kit for a Mercedes Sprinter and a Volkswagen Crafter. So they've changed £110 part to a £25 part and told me the £110 one was incorrect when it was the correct part in the first place thinking I couldn't tell the difference.

Don't Recommend.

CAUTION

IF YOU REQUEST A REFUND YOU WILL NEVER GET IT

(Update)

It took several months of phone calls and writing a review to receive the refund.
We have now received a refund.
We will not be purchasing anything from this company ever again.
We hope that all the outher people having difficulty in receiving their refund has also now been given their money back.

A bit of a mix up on delivery but both parts arrived okay. Well packaged, good value for money and an excellent range of parts for older cars. Good communication with the office with customer services, clear and complete responses to questions. I would definitely recommend and use again.

Online automotive advertised the part I required supplied the part and posted for next day delivery which I received the next day 😀 thanks j Leighton

Easy site to navigate. I ordered an exhaust back box and it arrived in less than 24 hrs. Spot on. Would use again

Very bad service. I ordered an exhaust part on the 17th and was told it would be delivered in two days. When I contacted them, they claimed that I had cancelled the order—which I didn't. I contacted them again, and it looks like nobody knows anything about my order, and I am getting no answers. Only frustration so far.

Good quality and very good price.

Needed to get an exhaust for my Mondeo ST220 urgently Joe and all staff was very helpful friendly and knowledgeable placed an order that day item was delivered 2 days later. Without your company I would have been in pickle. Cant thank you enough especially Joe. Many thanks again Sarah Garwood

The initial contact was good, however I had some follow up questions, actions were promised and not kept, however although a day late, my goods were delivered and my deadline was met. So would I recommend? Yes, with the caveat that you maybe, over promise and under deliver.

Super fast service will use again

Great service and delivery. Staff very helpful and pleasant when I had ordered wrong gasket with exhaust, arranged for correct one to be sent. quality products, highly recommend

Arrived on time and in good condition

I ordered an exhaust for my Peugeot 807. The service was excellent. I spoke to a couple of the staff who called to make sure the part was the right before despatching. The part came quickly was of good quality and an exact fit. I could fit it myself which saved me money. Old school service with the convenience of online ordering. Highly recommended.

Because I have a KW postcode but live on mainland UK they wanted another £20 for delivery in total £45 to deliver a £53 part so cancelled order and 3 wks later still waiting for refund

I would strongly advise caution when ordering from this company.

I ordered a specific part for my vehicle, but a different part was supplied. The company acknowledged in writing that the original part had been changed to another item without my agreement. Unfortunately, the replacement was not suitable.

Customer service has been disappointing, and the returns process has been unnecessarily stressful and time-consuming. As a customer, I expected the company to take responsibility for supplying the wrong item and resolve the matter promptly.

Based on my experience, I would not use this company again.

Ordered and delivered as stated in 48hrs.
Great service

Adrain

Over two weeks ago I cancelled an order within an hour, before it was sent out and was assured of a refund in 5 working days. Here we are at working day 11 and despite 3 calls with Customer services, no refund has arrived

Buyer beware !!

Order rear disc pads for my car after entering the reg on their site. They even had an AI auto service call me after placing the order to confirm the reg but still sent me the incorrect pads. Had to pay a mobile tech twice to change the pads. 1st visit he pulled the old pads off only to put them back on when he discovered they were wrong, then thankfully he supplied a set a few days later from his parts supplier. Online automotive refusing to pay for the shipping to have the item returned, I paid out of pocket to send it back ..they acknowledge recieving and still haven't refunded me.. Raising a dispute now with my bank

Fast delivery, helpful team