Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We had an issue with our internet connection and the engineer that attended (Mark W) could not have been more helpful. He was professional, experienced and very knowledgeable. He turned up exactly on... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

⭐️⭐️⭐️⭐️⭐️ Kieran H was absolutely brilliant from start to finish. He went above and beyond to get our WiFi sorted, and honestly, we couldn’t be happier with the service. What could’ve been da... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I had no internet for two days and was struggling to get updates through the usual channels. I happened to meet Errol while he was working nearby and asked if he could check my connection. He was... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Have been without wifi and internet since Friday, Paul fnl engineer was assigned. He kept me informed throughout the day and on arrival quickly found the problem. Once working Paul supported me with t... Se mer

Företaget har svarat


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

535 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great service

Great service, Mark done great and quick job, make my daughter happy from the morning 🙂

5 augusti 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.

Kind regards,
Scott

Betygsatt 5 av 5 stjärnor

Great service

Polite and helpful, Sorted within minutes of arrival.

4 augusti 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience.

Kind regards,
Kyle

Betygsatt 5 av 5 stjärnor

Got the job done

Mark was brilliant, fixed our problem right away and made sure everything was fitted and working correctly before leaving. Great customer service, thank you!

28 juli 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good afternoon,

Thanks very much for the review, we are very happy to hear of your satisfaction with Mark's service. We're really proud of our team

Kind regards

Scott

Betygsatt 5 av 5 stjärnor

Mark from OFNL

Mark the engineer, who came to fix my router issue was brilliant. He showed up on the day booked and contacted me before to let me know his ETA. This was in the morning meaning I’ve not had to stay home for the whole day. He fixed the problem promptly without any issues, even fitted a new OFNL internet box.
Happy with his service and friendly attitude, thank you!

22 juli 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good afternoon,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.

Kind regards,
Kyle

Betygsatt 5 av 5 stjärnor

Mark from Ofnl - excellent Jo

Mark from Ofnl did a great job. Excellent work, faster and clean.
Highly recommend this service.

Thank you

Regards

22 juli 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good afternoon,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.

Kind regards,
Kyle

Betygsatt 5 av 5 stjärnor

Mark was efficient and diagnosed…

Mark was efficient and diagnosed problem quickly. Got us back on line in minutes and gave clear and helpful advice.

22 juli 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good afternoon,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.

Kind regards,
Kyle

Betygsatt 5 av 5 stjärnor

Very professional and excellent communication s

Very professional and quick service. Visited by engineer Mark and resolved the problem. Fantastic communication and follow up message. Thank you and would recommend

16 juli 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good Morning,

Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.

Many thanks,
Scott

Betygsatt 5 av 5 stjärnor

Mark from OFNL was excellent

Mark from OFNL was excellent. The appointment was originally booked for Thursday, but he arrived a day early and quickly fixed the fibre issue. Really appreciate the prompt response and efficient service. Great job, Mark!

16 juli 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good Morning,

Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.

Many thanks,
Scott

Betygsatt 5 av 5 stjärnor

Great service and super engineer

Mark provided a Great service and is a super engineer. After initially booking for a week ahead with our service provider due to not offering a time slot the engineer contacted us directly and offered an early morning slot the next day!
He turned up in time and fixed our problem quickly and professionally

11 juli 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good afternoon,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.

Kind regards,
Kyle

Betygsatt 5 av 5 stjärnor

Excellent service

Mark's a really good guy, knew want needed to be done and got me sorted quickly, thanks man 👌🏻

11 juli 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good Evening,

Thank you for taking the time to leave us this review. We're really proud of our team and happy Mark was able to be of great help.

Many thanks,
Scott

Betygsatt 5 av 5 stjärnor

Great customer service 😊

I didn’t have internet for a week in my new build, but the engineer who came sorted the issue and even helped me tune in my smart tv.

Very happy with the service provided.

7 juli 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good evening,

Thanks very much for taking the time to leave us a review. I'm glad you are happy with the service and your issue was resolved, we are really proud of our team

Kind regards

Scott

Betygsatt 1 av 5 stjärnor

held to Ransome over prices and all of…

held to Ransome over prices and all of the providers in my area I've never heard of, so rubbish!

1 augusti 2024
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good evening,

Thank you for taking the time to share your feedback.

We value all feedback—positive or negative—as it helps us continually review and improve our services.

If you would like to discuss this further, please don’t hesitate to contact us on our free number: 02921 678 550.

Kind regards,

Scott

Betygsatt 5 av 5 stjärnor

Kieron H review

This afternoon we had a lovely gentleman called “Kieran H” we have not had WiFi for 3 months but Kieran H sorted my fibre optics cable and also happily helped me and my partner install our WiFi box. He stayed until he knew it was working in every room and every phone. His respectful manners and kindness goes a long long way. We are really grateful for the time and effort he took explaining little things to me like the lights on the OFNL router etc and how to know whether it’s a problem with the router or the WiFi.
Overall very good experience would definitely recommend Keiron H to anyone who has issues.

3 juli 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Keiron.

Kind regards,
Kyle

Betygsatt 5 av 5 stjärnor

I have received a visit from George of ofnl.

I have received a visit from an engineer named George from OFNL. From this experience I can only give thanks and gratitude to such a wonderful representative of your company. I was blown away by how friendly and helpful George was in assisting me with my internet connectivity. Absolute first class experience all the way.

2 juli 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good evening,

Thank you for leaving feedback. I'm happy to hear you had a wonderful experience with George. I'll make sure I pass the feedback on.

Kind regards,
Kyle

Betygsatt 5 av 5 stjärnor

Fast and professional to our call out

Fast and professional to our call out, with Mark completing the fix within minutes - top job!! 👍🏻

30 juni 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good morning,

Thanks very much for the review, we are very happy to hear of your satisfaction with Mark's service. We're really proud of our team

Kind regards

Scott

Betygsatt 5 av 5 stjärnor

Credit to Mark

Mark was a professional, timely and also mainly very kind and helpful. OFNL have got a great employee on their hands. Credit to Mark for his support

25 juni 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good morning,

Thanks for taking the time to leave us this review, it's greatly appreciated. We're really proud of our team and happy Mark was able to be of great help to you

Kind regards

Scott

Betygsatt 5 av 5 stjärnor

5 star service

From start to finish what amazing Customer Service. From Tim on technical helpline to Mark Cook the engineer who attended and fixed the problem. Both experienced and friendly and delivered exceptional support. Thankyou

23 juni 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good Morning,

Thank you for taking the time to leave us this review. We are very happy to hear of your satisfaction with our service. We're really proud of our team and happy Tim and Mark were able to be of great help to you

Many thanks,
Scott

Betygsatt 5 av 5 stjärnor

Great Service

The engineer arrived on time, identified the problem quickly and fixed it without any hassle. Thank you for a great service.

13 juni 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good evening,

Thanks very much for taking the time to leave us a review. I'm glad you had a great service, we are really proud of our team

Kind regards

Scott

Betygsatt 5 av 5 stjärnor

Technician visit

Our technician managed to fit us in three days earlier, and on a weekend. He was very polite, and kept us fully informed. He solved the problem to our satisfaction and was very tidy. Really pleased.

14 juni 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good Afternoon,

Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and glad you are pleased with the service

Many thanks,
Scott

Betygsatt 5 av 5 stjärnor

Kieran H was really quick getting wifi…

Kieran H was really quick getting wifi installed in the house. Very polite and was on time getting here.

11 juni 2025
Omdöme utan inbjudan
Logotyp för Ofnl

Svar från Ofnl

Good Afternoon,

Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Kieran was able to be of great help.

Many thanks,
Scott

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer