Ofcom Omdömen 193

Dear Ofcom, what will happen to this country's internet monopolies? When will we be able to choose our internet provider between two fiber internet providers, without being forced to use copper wires from ADSL?

After moving into our new house, I tried to get fibre internet from Virgin Media. Our postcode appeared on the coverage map, and all the surrounding house numbers seem to have service, but it shows that there's no service in our building. It's clearly a database problem.

To report this issue, I went to their website, which seems to be designed so that nobody can contact them and ask questions. I have seen similar problems with other companies. You cannot ask a question to an internet company without becoming a member or filling out a form. Even the smallest e-commerce companies have a lot of requirements, but for some reason, it is impossible to access companies that operate as a monopoly in certain regions for fibre internet.

Ofcom needs to set standards for these companies that ensure easy, accessible, and direct access.
Dear Virgin Media, your online chat doesn't work, your phone lines are not accessible, and you don't have an email.

My complaint was not dealt with even though there was clear evidence.
Ofcom claim to be independent yet they are far from it. The organisation is loaded with government agenda following plants that tow the party line as told and if you say anything against that line, you can expect to be censored and silenced.

Heaven help free speech if this organisation ever gets to regulate anything online.

In frustrating and banning free speech and the freedom to debate, Ofcom is damaging British democracy, overreaching its mandate and becoming a danger to traditional British values.

Ofcom. What on earth were you playing at when you allowed broadband suppliers free reign to "interrupt" a legally binding contract, allowing them to increase prices, during a fixed contract. Were you following instructions from these providers or even the government. It is time this malpractice stopped!!! Please stop prioritising the interests of these companies and start making customers your main concern (this is why you exist)

Useless scumbag organisation, should be disbanded

Bizzare...the same narcissism first displayed by talktalk whom my complaint was intially with, they dont regukate anything...despite claiming to do so over and over again...cutting you off mid sentence ,deliberate gaslighting ,just another layer of the scam that is talk talk broadband, snarky, unpleasant, obfuscatory and most of all completely silent outside the scripts they have been given to read.
The behaviour of talk talk is very much empowered by this setup...paid for by your own taxes...
The strange young man on the phone informed me that he was basically my only option for anyone to talk to fesoitebasking to speak with someone else instead...
Corrupt and not fit for purpose seem to be the only terms applicable to them...
"If youbdont like then complain tonparliament" was the snarky answer given.
Its evidence that this country and regulatory bodies systems are beyond broken amd deliberately setup in order to not concede to or address any consumer issues at all.

Contacted the Obudsman regarding our horrendous experience with Virgin Media. Despite extensive evidence uploaded showing our terrible service and even worse customer service it was found against us. I can't even begin to fathom why. Disappointed by their so called impartiality!

i would like to know what you actually regulate in the telecoms sector,, as far as i can tell any complaints about providers are fobbed off to CISAS, whom i question there transparency in complaints since they appear to be funded by the very organisations that consumers complaint about, and the have no powers to bring providers to task about their failings. so what use is OfCom these days?
Write to

The most useless of governing bodies!
Reported a communication firm M J QUINN for parking a vehicle in a residents only bay for eight days over Xmas period.
They didn’t want to know!
Like Ombudsman, etc a waste of space!

Absolute waste of time and energy.
They don’t do anything.
Who comes up with these useless organisations ?

The pointless regulator that doesn’t oversee identity checks and thinks that’s ok.

I had a far different experience than below. I contacted OFCOM with respect to a problem with a number porting arrangement between old and new provider. They responded very promptly and offered to weigh in and guide. I was truly impressed with the organisation from my experience.

Thankyou to Rebecca M.

NOTE: below are some reviews which appear to relate to energy and other matters. Clearly OFCOM is not relevant to this thread therefore I would discount those.

Ofcom the most useless organisation on the planet!
The customers of BT and Virgin Media are frustrated with these incompetent companies and Ofcom are doing nothing to improve things. I waited for up to one hour to get through to both BT and Virgin Media without success. Ofcom website full of useless waffle but not simple complaint procedure. Ofcom is created Not to help the consumer but to support inefficient essential phone and internet service.

Would like to know why are allowing talktalk to operate we and so many others having so much trouble with them our contract was up with them we changed to plusnet but talktalk are refusing to let us leave they keep sending emails saying we are glad you are staying with us we are not .
YOU NEED TO A SERIOUS INVESTIGATION INTO TALK TALK and how its run please read all the reveiws about them on trust pilot and broadband .Co.uk.

This is not helpful to people only to protect the suppliers and their shareholders everyone should strike against them dontpay.uk

Are ofcom employed by utility providers? The way they behave leads me to conclude they are.

Pointless organisation and they appear to support only the hand that feeds them. Perhaps a review of their ethics policy is needed and government need to hold them accountable to ensure they act impartially at all times.

Kissing the rear of telecom companies has become standard practice for Ofcom in the last thirty years.
The occasional fine/slap on the hand for miss selling cheating and robbing customers, on the whole is ignored by this total waste of money and space agency appointed to safeguard the public.
Now in another measure to kiss the rear of the telecom companies free access television is attacked to free up more air wave space for people who cant live without Apple and Google apps in there life.
People say the world is becoming smaller, just like the minds of the monkeys walking it's surface.
Well done Ofcom, i hope the payoffs and the kickbacks for the people at the top were worth it.
Try re-branding yourselves Ofcheat, as in the eye's of the public your a total sham.

I BELIVE OFCOM IS LETTING US ALL DOWN WHEN IT COMES TO LETTING BROADBAND INTERNET AND TELEPHONE CUSTOMERS DOWN BY LETTING THEM CHARGING A LOW PRICE FOR NEW CUSTOMERS AND DOUBLE THE PRICE FOR EXISTING CUSTOMERS IF OFCOM DOSE NOT HAVE THE WHERE WITH ALL TO PUT A STOP TO THIS PRACTICE THEN IT NEEDS GOVERNMENT TO STEP UP TO THE MARK STOP SILLY SQUABBLING AND DO THE JOB THEY WHERE ELECTED TO DO, NO MOBILE PHONES IN THE HOUSE STOP THE CHILDISH BICKERING AND AS STATED GET TOGETHER FOR THE GOOD OF ALL NO MATTER WHAT PARTY SCHOOL CHILDREN COULD DO A BETTER JOB THERE ARE TOO MANY NOT CONCENTRATED ON WHAT'S GOING ON THINKING ABOUT THE BARS (free I believe) REMOVE THEM AWAY FROM THE PLACE OF WORK AND IF THEY WANTED THEY COULD PUT THE GREAT BACK IN Britain! This is just my opinion what about the rest of you

When will Of Om start to regulate companies that put customers and enquiries on hold with no indication of how long the waiting time will be adding huge costs to some
In some cases one can be put on hold for hours.
The technology exists to tell callers their place in the queue but not all companies use it
It's about time Ofcom forced companies to use it in fairness to the public

OfCom do not serve the public interest. Their only 'stakeholder' seems to be private profit.
1. Their licensing of wireless spectrum takes no account of human health risks or damage to biodiversity. There has been no due diligence or environmental assessment at any stage. Yet they give companies Code Powers to force their equipment on people.
2. The billing of broadband services is outrageous. We are being seriously overcharged - especially those of us on low incomes - and in many cases tariffs are just not available where I live. And contracts are misleading - prices quoted are subject to annual inflation busting increases and potentially other rises. On my state pension I doubt I can afford broadband much longer.