Ofcom Omdömen 193

No point to them what so ever

It’s surprising that there are so few negative reviews here. When your mobile network is broken or most of the bandwidth available to you has suddenly been sold to a telco that you don’t have a contract with, or the masts in your area are under a state of constant maintenance. When your telco ramps up your fees mid-contract or refuses to accept that you wish to move on. Who’s to blame? that’s right… Ofcom.
Get rid of the revolving doors, give us a proper regulator please, for Pete’s sake. This shambolic mess does a great disservice to the term regulator.

I'm not surprised that Ofcom get such bad reviews.
I just I've read mobile providers reviews in Ofcom and they've been no resemblance to any of the trusted reviews on the internet.

your obviously not investigating all these complaints your getting about Onecom.co.uk?
why?

They dont investigate individual complaints?
Why the hell would anyone want to report failings to an organisation that is supported by the very companies we complain about and on top of that do nothing about it.
These companies can lie to credit reference agencies to damage you score ie Equifax even if you have damning evidence that the company is lying.
It seems the only way is through the Courts.
Get rid of ofcom it has no real use.

It's bad when someone needs to regulate the regulator. I'm sure everything is made so time consuming to deal with that in the end you decide not to bother and count your losses. It's a joke

I requested a PAC code from RWG Mobile last Friday. Requested via mobile, email and using the number that reports them to Offcom as not providing my PAC code.

Ofcom response:



It is not clear from your correspondence what exactly has occurred, so the advice I can offer is limited; however, we would expect service providers to deal with all enquiries professionally, ensuring that they aim to resolve any issues within a timely manner. Ofcom regularly publishes information on the number of complaints received against each provider, and this puts further pressure on companies to provide a high standard of service. Further details can be found using the following link:

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If you remain unhappy with the service received from your provider, you can refer the matter to an Alternative Dispute Resolution (ADR) scheme. An ADR scheme is a free and independent service which can rule on financial and contractual disputes. Companies must abide by their decision; however, you can consider legal action if you are not happy with their ruling.



The two ADR schemes are detailed below:



CISAS
Centre for Effective Dispute Resolution

100 St. Paul’s Churchyard

London

EC4M 8BU



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Communications Ombudsman

PO Box 730

Warrington

WA4 6WU

You lot should really get on top of the gushing reviews of energy companies on this site. Apart from the fact that only cerebrally challenged people would wax eloquent about utility companies who are ripping them off, most posters have so few reviews, it could be said they are employees. I could not possibly comment. The funniest review is the cringeworthy lickspittling one of Octopus energy aired on the radio at the moment…Worthy of an Oscar!

Not good enough, I'm afraid. Ofcom agents should be doggedly pursuing complaints, and holding to account those companies who exacerbate the cost-of-living crises by employing bad business practices. I saw none of that.

this important body make it impossible to contact, being disabled I'm restricted to either chat or emails but Ofcom appear to not accept either which I find atrocious how am I able to make a formal complaint if I can't email them,? they don't accept individual complaints so its impossible to bring anything to their attention I assume all part of their ignoring their liabilities

Thank goodness for Ofcom!
Dreadful problems with Vodafone and Openreach refusing to instal essential Fibre for vulnerable man because he had a Telecare device. They said it was an Ofcom ruling (a lie). We removed the Telecare but Openreach wouldn't change their records. Weeks of screaming at them were fruitless, putting him at great risk. I ventually found and phoned Ofcom helpline. It was answered very promptly by very knowledgeable man (sorry I didn't take his name). In the space of a few minutes he clearly told me that they were lying about Ofcom regulation, what ofcom regulations actually said, what our rights were, what Ofcom regulations we could quote, what the providers' obligations were, who was responsible for correcting the situation, how much compensation we could expect and how to escalate if Vodafone didn't respond to Ofcom's instructions appropriately. He then sent instructions to Vodafone. Vodafone still didn't comply, so after a week he sent another. I still had to spend hours screaming at Vodafone to make them comply, but without the knowledge I gained from Ofcom, they could just have fobbed me off permanently with lies. Today Fibre is being installed. Thank you Ofcom adviser- absolutely wonderful

Don’t understand the point of this outfit. The advisor constantly interrupted me, wouldn’t let me finish and was defending the mobile provider I was complaining about. This prat couldn’t wait to end the call and is obviously in desperate need of a career change.

Lee extremely rude and patronising we dangerous work in our drive from bt
Yet even though open reach were great at demanding this us sorted as it’s dangerous the resolutions terminated our contract
In July 22 had subcontractors taking s poo smoking on the diggers
Once again bt didn’t care bt sold us full fibre we never received it we were supposed to get £12 ee bill never got that either
These absolute not fit for purpose place hasn’t cared a stuff
They are changing us £525 they terminated us what is going on ofcom wake up !!!

Absolutely useless. Complained to BBC about the banners covering lower 2/5 of screen between Sept 2023 and Jan2024 making BBC programmes unwatchable. They did nothing, referred me to Ofccom who sent a response saying they had received my complaint, nothing else. Rang them. They said nothing to do with them, so TV licence paid for no BBC progs, which is why we have to pay the licence fee.

Spoke to Lee from consumer contact team !!! It was a disgusting experience I have had with Mr Lee..
Asked me to summarise and explained what has happened and when I was explaining he interrupted me few times stating that it's a lot information!!!! Already stressed out with nasty XLN broadband and when you raised the issue with higher authorities they treat you even worse!!!! I don't understand why people like lee work for this organisation when they can't even listen to you and provide you with some sort of support!!!!!

Tried calling today to ask what their justification was for still allowing large API + increases a few months into contracts in 2024.

I was left listening to an automated phone response and no answer to the call.

Perhaps closing the regulator and putting those resources and funds towards improving the industries they purport to regulate would be more beneficial.

Brick wall, had a complaint about being slammed by a telecom firm in Ipswich, bunch of crooks told me to write asking for a deadlock letter and to wait eight weeks, then get back in touch with my case reference number, did all that and found they had closed my case after four weeks, now have to submit everything again and am currently threatened with court action from the crooks who stole my telephone line!

Bent, corrupt not their to serve the public! They just have zero interest in constant fluctuating mobile networks service even their check on the website is a waste of time! Mobile business plans have zero redundancy no different form domestic plans. Challenged ofcom on this raised issue. Told won’t get any feedback it’s just logged????? No idea what they do at all? Utterly useless regulator another government linked big boy club organisation not helping the public just the giants! Offcom even the name suggests comms off ridiculous

Extremely poor. No decision on my complaint whatsoever from a year ago.

Contacted them six times and absolutely nothing.

Disgraceful