A massive thank you to Sinem Khadem! I honestly cannot thank you enough for all your help with changing the dates of our holiday. Your customer service was absolutely excellent. The care, understand... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We have just booked a holiday for 2027. My husband and I couldn't have been happier with how helpful and knowledgeable Ricky is. He happily answered all our questions, gave great advice and recommenda... Se mer
I honestly wouldnt book an expensive holiday with anyone else! I know they always get it right and are trustworthy! I always deal with Ricky cooper who is amazing this holiday I had Ian May step in to... Se mer
Företaget har svarat
Booked two week holiday to Orlando Florida, was able to sort out all that I wanted for my package excellent staff. When my flight was cancelled they were able to adjust my arrival time with my hotel.... Se mer
Företagsinformation
Skrivet av företaget
From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected
Kontaktuppgifter
Shenfield, Storbritannien
- 020 7939 7775
- operations@ocean-holidays.co.uk
- www.ocean-florida.co.uk
4,8
Utmärkt
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Tom made the process extremely easy
Tom made the process extremely easy. He was very knowledgeable and especially helpful when it came to arranging my partner's accessibilty requirements. We can't wait to go on holiday 😁
19 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good afternoon Ewan, thank you for sharing how pleased you've been with the wonderful service you received from Tom recently. I'm really pleased that he was such a big help and will ensure I pass along your kind words to him. If there's anything else we can assist with in the run up to your holiday, please don't hesitate to get in touch. Many thanks - Zara OF
Lindsey accessibility coordinator
I have just come off the phone to Lindsey who is our accessibility coordinator for our upcoming Florida holiday in August. Lindsey was incredibly helpful detailing everything that has been put in place (for our son who struggles to walk long distances) not only at the airport but also when we arrive in Florida .
From the check in process, the airport lounge , priority seating on the plane and the booking of the plane seats for us , Lindsey has ensured that everything will be as smooth as possible for not only our son but as a family as a whole.
I can’t recommend ocean Florida and Lindsey enough if you also need to seek help with accessibility needs for your holiday.
Thanks again Lindsey
Martin and Claire
23 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good morning Martin, thank you for sharing your very kind feedback on the great service you received from Lindsey. I'm so pleased that she was able to provide such fantastic assistance for you all, and I will be sure to pass along your lovely words to her this morning. Many thanks - Zara OF
Quick response with quote.
Quick response with quote.
Good advice on location
Great value hotels
22 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Hi Shelley, thank you for your kind feedback on your Ocean Florida experience, we really appreciate you. Many thanks - Zara OF
Was very helpful when wanting to change…
Was very helpful when wanting to change my holiday! Highly recommend. Lili was amazing.
18 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good morning Nicole, thank you for taking time to share your thoughts on your Ocean Florida experience, and in particular the great help you received from Lili recently. I'll be sure to pass along your lovely words to her, and if we can help with anything else at all, don't hesitate to get back in touch. Many thanks - Zara OF
Excellent service from Ricky
Excellent service from Staff, especially Ricky. Goyt us just what we wanted at the right price
16 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good morning, thank you for sharing how pleased you have been with your Ocean Florida experience, and in particular the great service you received from Ricky. I'll be sure to pass along your lovely words to him and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Not very good experience TBH
For exactly the same Holiday Package Ocean Florida was £1200 more dearer we have now booked via British Airways Holidays. When I explained to Ross that he was vastly dearer compared to our other quote got the impression that he got the arse that I dared to quote another company he bluntly wanted to kill the call no effort to examine if he could compete with our quote. Was not very impressed with his very unprofessional attitude, considering I was recommended to contact Ocean Florida, never again.
13 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good morning, thank you so much for taking the time to share your thoughts on your Ocean Florida experience, though I'm really sorry to hear that you're so disappointed in the service you received. Our teams strive hard to be the best, and we welcome your honest feedback. I have requested some additional information from you so that we can further look into your concerns. Many thanks - Zara OF
Fantastic Experience and Service Provided
Graham was fantastic from start to end in helping us put together our dream family holiday. We asked for different recommendations, quotes, nothing was too much of an ask, it was perfect. We can’t wait for our holiday now, we will definitely use their services again.
8 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good morning Laura, thank you for taking time to share how impressed you've been with your recent interaction with Graham. I'll be sure to pass along your lovely feedback to him, and if there's anything at all we can assist with in the run up to your holiday, please don't hesitate to contact us and we'll be happy to assist. Many thanks - Zara OF
Excellent service
From first contact with Tom West at Ocean Florida, every aspect of booking our Florida holiday was handled smoothly, promptly & professionally by him.
12 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good morning Sue, thank you so much for taking the time to share how pleased you've been with the great service you received from Tom. I'll be sure to pass along your lovely words to him, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Absolute steal of a booking
Been shopping around for awhile to book Walt Disney world. I contacted ocean Florida and got through to a lovely gentleman called Jamie Sweeney. So efficient, really quick and easy phone call. Ten minutes from putting the call down he sent over some quotes. He found the most amazing deal, so easy to get into contact and just like that booked another holiday of a life time. Couldn’t fault Jamie at all. No pressure, very knowledgeable, reliable and helpful. Thank you Jamie ☺️
10 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good morning Charlotte, thank you for sharing your lovely feedback on your Ocean Florida experience with us. I'm so thrilled to hear that Jamie was so helpful and efficient in planning your next Walt Disney World holiday, and will ensure I pass along your kind words to him. If there is anything else we can assist with in the run up to your holiday, please don't hesitate to get back in touch and we'll be more than happy to help. Many thanks - Zara OF
Ocean Florida Tom West was Brilliant
I would recommend Tom West of Ocean Florida to anyone looking to book a holiday to Florida. Tom was amazing and explained everything clearly and advised options to suit our budget and requirements. Thank you all at Ocean Florida and Especially Tom. Look forward to continued business in the future. Kind regards Pat Wadey ⭐⭐⭐⭐⭐
10 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good morning Pat, thank you so much for taking the time to share your thoughts on your Ocean Florida experience. I'm so happy to hear that Tom was such a great help in planning your perfect holiday and I'll ensure I pass your lovely words across to him this morning. We'll very much look forward to helping you travel back to Florida again in the future. Many thanks - Zara OF
Thank you Ocean Florida & agent Ricky Cooper
Just booked a family holiday to Florida for 2028 through Ocean Florida. Ricky Cooper was our agent and nothing was too much trouble - he provided very helpful advice and lots of options to consider. I would thoroughly recommend Ocean Florida & Ricky - if the holiday is as good as the booking process, it will be fabulous. Thanks Ricky.
9 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good morning Ena, thank you so much for taking time from your day to share your feedback on your Ocean Florida experience. I'm really pleased to hear that Ricky was such a big help in planning your perfect trip, and I'll ensure I pass along your lovely words to him. If there is anything else at all that we can help with in the run up to your holiday, please don't hesitate to get back in touch and we'll be very happy to assist. Many thanks - Zara OF
Everything was made easy from start to…
Everything was made easy from start to finish
28 maj 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Hi Elaine, thank you for sharing your kind feedback on your Ocean Florida experience, we really appreciate you. Many thanks - Zara OF
I have just booked our Orlando holiday…
I have just booked our Orlando holiday with Darren Fletcher. We haven't been before and I had lots of questions, he was very helpful and I feel I can ask any queries going forward. Booking was easy and organised.
6 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Hi Chrissie, thank you so much for taking the time to leave a review of your Ocean Florida experience, we really appreciate your feedback. We understand that there can be a lot to explore for your first Orlando holiday, and I'm so thrilled to hear that Darren has guided you throughout the whole process. I'll be sure to pass along your lovely feedback to him, and if there is anything else we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF
As soon as I booked the holiday with…
As soon as I booked the holiday with Ocean Florida they have been so helpful. Nothing is too much trouble for them. Today I have spoken to Lyndsey and she answered all my queries on our upcoming holiday.
5 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good morning Karen, thank you so much for letting us know how pleased you've been with your Ocean Florida experience so far. I'm so glad to hear that Lindsey has been a great help, and will ensure I pass along your kind words to her. If there's anything else we can assist with in the run up to your holiday, please don't hesitate to get back in touch. Many thanks - Zara OF
Brilliant customer service
Brilliant customer service. I was looked after by Charlotte who was absolutely amazing and went above and beyond to assist me. Charlotte was so friendly, warm and extremely helpful. i have mobility issues but wanted to do extra activities and Charlotte helped me be able to achieve all the extras I wanted to take part in.
5 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good morning Emma, thank you so much for your kind feedback. I'm thrilled to hear that Charlotte was such a big help in making your dream holiday a reality and will be sure to pass along your lovely words to her this morning. Many thanks - Zara OF
Would highly recommend Ocean Florida
Darren helped us with arranging our holiday. He was so helpful and patient with us and answered all of the questions we had about the holiday. Darren took his time going through all of the details of the holiday and made sure we were aware of important information. Darren took all of the stress out of booking our family holiday to Florida. We would definitely book with Ocean Florida again. Thanks Darren!
4 juni 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good morning Anneka, thank you for taking the time to share your thoughts on your Ocean Florida experience. I'm so pleased that Darren was able to make the whole process so seamless, and I'll be sure to pass your lovely feedback on to him. Enjoy the countdown to your holiday, and f there's anything else that we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Fantastic service and care from Lindsey…
Fantastic service and care from Lindsey and the team.. With my disabilities I need alot of support to make the process easy.. Booking, information and the airport process has been made as simple as can be and I couldn't feel more supported and grateful. Thank you Lindsey and Ocean Holidays.
29 maj 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Good morning Chris, thank you for taking a moment to share how pleased you've been with your Ocean Florida experience, and in particular the great help you've received from Lindsey. I'll be sure to pass your lovely feedback onto Lindsey, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Two years ago went to Disney Orlando…
Two years ago went to Disney Orlando with’Virgin’ absolute disaster. Decided to give Ocean Holidays ago , absolutely fantastic from start to finish. The difference was night & day .
Will absolutely be using‘Ocean’ again.
😊
16 maj 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Hi Andrew, thank you so much for sharing your thoughts on your Ocean Florida experience with us. I'm so pleased to hear that you've been so happy with your holiday, from start to finish, and we'll very much look forward to helping you back to the magic again in the future. Many thanks - Zara OF
Booked an 11-bedroom villa at Reunion…
Booked an 11-bedroom villa at Reunion resort. Given the cost, we were incredibly disappointed with the service and standards of the property and service. On arrival it hadn't been cleaned properly, with rubbish strewn across the front garden. The bins were full, which also caused issues with trash on first few days. On inspecting the property we find further issues that really impacted the experience.
The pool had not been cleaned and was full of debris. The outdoor BBQ was broken (and filthy), which was only discovered when the caterers came to cook; this really impacted the experience, of what was a big outlay. In the gym, the cycling machine was broken and punch bag deflated. The Playstation controllers did not work in the kids room. The freezer in the kitchen was not working, resulting in the waste of a lot of frozen food items that had been bought.
In the bedrooms, the a/c was not working in the large kids room, which caused all sorts of issues. In one of the other kids bedrooms there was mould on the pillow...and the list goes on.
The issues were all reported, some were sorted after a few days wait, many were not. When we got back I contacted Ocean Holidays/Ocean Florida. I received, what seemed, intentionally slow responses, and was ultimately fobbed off. I rejected their offer of a credit note (3% of the cost) for future bookings as I will 100% not being using this company again.
We're usually pretty reasonable, however the standards were wholly unacceptable; even before you consider what we were charged. Avoid.
3 april 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Hi there, thank you for taking the time to share your feedback with us, though I am truly very sorry to hear that you encountered some challenges while you were away and that you're unhappy with the subsequent service you have received. Our teams value all feedback and work hard to rectify any problems you may face, either while you're away, or upon your return. Please rest assured that one of my colleagues has your complaint in hand, and will be in touch with you. Many thanks again for taking the time to share your feedback - Zara OF
Great experience from start to finish
Great experience from start to finish, we are super excited for our trip! Graham couldn’t of been more helpful, thank you!
22 maj 2026
Omdöme utan inbjudan
Svar från Ocean Florida
Hi Kayleigh, thank you so much for taking time from your day to share how pleased you've been with your Ocean Florida experience. I'm so pleased to hear that Graham was such a great help, and if there's anything else we can assist with in the run up to your holiday, please don't hesitate to get back in touch. Many thanks - Zara OF
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