NYSEG Omdömen 

Called about an increase on my budget billing and the lady told me they over billed me. Called back the next week to see what was being done with my bill and the new lady said everything was right, no over billing had occurred. On top of that, they billed me another amount to end the billing cycle. In three months, my bill, on the budget, went up $400.

As a follow up, I called back a third time and talk to a young gentleman In the billing department. He told me the lady I had talked to was absolutely wrong and there was a problem with my bill. He said they will make corrections and notify me. This guy took the time to look at my bills and understood there was a problem.

This company is absolute trash. The website is broken and there's no costumer service on the weekend. Now I just have to hope my power doesn't get shut off

I'm trying to login and see my account area on the website due to a bill being multiples of what it should have been. When I login it tries to take me to the dashboard but it just shows a blank page. I tried this on both firefox and chrome.

Edit: It's been two weeks of this issue. I spoke to them today and they said that it's a known issue that they're having and that they did not have an estimate for when it will be resolved. How can a company of this size have their customer payment / service website down for over two weeks? No notification to users like: "The website is being updated, it should be resolved by x/x/x"

It's absurd

This is the 4th time in a year they have "mistakenly" charged me double for one month, on top of that they are price gouging like crazy right now. December bill $150, January bill, $190, last month bill $227 mind you I have done nothing in changing the way I live other than LOWERING the heat. Some of us have a monthly budget and live practically paycheck to paycheck so we do the best we can to manage our money and save. Can't save when a company makes these mistakes and keeps raising the prices. DO BETTER! If its an app issue I know people personally who could fix that EASILY. So again, DO BETTER ITS NOT ROCKET SCIENCE. ELON COULD FIGURE IT OUT I BET AND HIS ROCKETS EXPLODE MOST THE TIME!

Monopoly. Does there so called "estimating" for weeks then charges an absurd price. There lose of money is due to there lack service and the customer should not be charged. If I could switch I would.

Absolutely unorganized and bill people consistently for higher than their usage. The delivery fees are higher than the actual energy usage and they keep increasing the prices!! I don't even heat with electricity in my 900 SQ ft home and my bill is almost $500 a month!!!

I own a property (I'm renovating as I get time) where the gas meter is in the basement, I have tried to have them move it outside but they told me it would cost me hundreds of dollars to have them do it. About every year they send a letter when they want a meter reading and if it's not done by a certain day I'll get a $25 recuring charge like it's my fault the meter is in the basement. And I have 2 a day time frame to provide a reading

I lived in a 2600 square foot house with my heat and lights on all the time never was more than 150 on a high month .
We moved to a house 1100 square feet and all of a sudden my electric bills are 300+ a month .
U are highway robbery , if I could sue your company I would . You know what your doing robbing people blind.
I honestly hope solar power comes sooner than later so your useless company can shut down . F u. F ur workers and f the owner . Your all fn tards. Hope your company falls apart we Americans well stick together and get you to go power China instead of here

This company has consistently overcharged us on our electric bill since we moved into our house 4 years ago. They changed the meter because they claimed it was broken and things are worse than ever. We live in a single family house, keep the heat at 68 only in the rooms we use and our bill is over $1,000 every month. There is something very corrupt about this company and nobody is looking into it. We are poor and cannot afford to be abused like this by a conglomerate.

Two employees came banging at the front door to turn off utilities. Said I was way past due. Interestingly enough, had just gotten of the phone with their Payment Assistance personnel the day before. No inter-communication obviously. God knows, we need another service provider in this area. NYSEG has become to bloated and top heavy. It would be great if it were an American based company as well.

This is the worst utility company we have ever worked with ever since Avangrid took over 3 years ago. They have not billed us all winter, then slapped on a huge bill in the spring 3 years running. We agreed to a payment plan and they automatically withdrew the full amount anyway and the agreement never arrived in the mail.

Horrible company! Like a circus getting the run around getting my services turned back on after bill is paid! They don’t care I have a little baby in my house. Had doctor send a letter and they claim they can’t find it and we can’t get it back on for 24 hours. Worst company like ever!

Nyseg is out of control, heartless and greedy. I have given them my grocery money. Of course the feds back you. Enough said.

NYSEG is the worst company in the USA. They have zero customer assistance and 120% screw the customer ethics. They do nothing, they maintain nothing, they supply little but they are 120% get that money. Infrastructure is a joke, every time the wind blows we loose power.

Pure garbage, zip.

The worse company in the world... straight up thieves and because you have no other choice as they are semi govt... they don't care about customer service or customers been waiting for manager of supervisor Mr. Wright to call me back for 5days to explain discrepancies with bill and 4 meter reading 5 times higher than any other in a year when on vacation... promises promises but at the end of the day they just treat you like sheep and telll you shut up and pay the bill

Absolutely THE WORST utility provider especially in West Seneca. Electric is always going out. I had to give them one star to leave a review. They don’t Deserve it.

I just tried calling a total of 30 times. They answer and pretend they don't hear you...it's absolute horseshit. My relative is a federal agent and well be reporting this and making an IN DEPTH REPORT about these crooks. I can wait until they shut down.

NYSEG rates are outrages I think they installed damage meters on purpose! When I call in the meter reading even the representative agree that the meter reading is outrageously high! All NYSEG customers please help yourself and other customers by placing calls and submitting complaints! I'm going to report this to the NEWS stations something needs to be done NYSEG customer bills surpass thousands of dollars!! I was just recently billed more than $3,000!!!

Their website is so bad it's almost nonfunctional. I have been waiting for more than 5 minutes and the page still hasn't loaded in yet.