Firstly we love the Rapidcool bottles and UV sterliser. We have been searching for a glass bottle with no etching. We found Nuby. Secondly, amazing customer service!!! Even when you in a state o... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
i needed the bolt to attach the cot mobile onto the cot and they’ve sent me the part for free and was going to ask for me to pay delivery £4.90 or something and they payed for the delivery themselves... Se mer
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Bought a “twin set” of rapid cool as a gift for my pregnant boss as per their website. However I only received a single item, I emailed customer services & got ignored. I reviewed their product at th... Se mer
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We had bought a Nuby and seemed the lid was faulty! Got in contact with Nuby directly and dealt with a lovely lady called Marie, after sending off the evidence that was needed she resolved the issue w... Se mer
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Företagsinformation
Skrivet av företaget
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Kontaktuppgifter
Unit 13, NE35 9PZ, Boldon, Storbritannien
- enquiries@nuby.com
- www.nuby-uk.com
4,3
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Nuby Customer Service
I contacted Nuby on Monday via email regarding the error code on my Nuby Hot as it was no longer working. They got back to me very quick, the next day and they sent out a brand new replacement and I have received it today (Wednesday).
As a first time mummy to a 5 month old, who’s hunger is everything.. I’m glad to have my Rapid Hot back as it saves SOOO much time, especially when using the rapid cool along with it.
Thank you Nuby! You have saved my sanity 😁
22 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I had an issue with my rapid cool…
I had an issue with my rapid cool steriliser, we use this every time we make a bottle so it’s an essential in our day to day lives. It stopped working so I contacted nuby and they helped me with my issue and replaced it for me.
Ashley Pace was the person who helped me and she was amazing,very quick to respond and so polite.
23 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent products and customer service
Excellent products and customer service was amazing whenever I had a question (in the crazy new world of being a first time parent!) or small issues arose. Responses always prompt and informative. Big shout out to Ashley.
23 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great Customer Service!
Happy with the service. Marie was very helpful and quick in getting back to me on my queries - Thank you.
19 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service
Fantastic customer service. Wasn't able to find what I needed so thought I'd email. The right part was identified for the bottle I had, and they very kindly ordered and shipped this out to me. With me within 3 working days!
16 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service from Nuby…
Excellent customer service from Nuby and we love the steriliser - it’s so easy to use. Great product that I’d reccomend and buy again.
18 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Amazing play mat
Amazing play mat, my daughter loves it. Also incredible customer service. I had an issue with my item and they responded immediately and sent a replacement out next day - 10/10!!
15 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
3 minute steriliser
Purchased the 3 minute steriliser, which is a fabulous product - no steam or hot water going everywhere! Unfortunately it did develop a fault and the 'on' button stopped working. However, I dropped them an email - they asked me for some photos and a video of the problem, which I duly sent. They responded extremely quickly and have replaced the unit. Cannot fault the customer service.
17 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service
Fantastic customer service. Quick response and resolved my query.
15 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Missing seal on my rapid cool the team…
Missing seal on my rapid cool the team responded very quickly to ensure I had ones sent out to me.
12 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Effortless Replacement of Faulty Part
I requested a replacement part for a product and this was replaced immediately with minimal effort from me.
I offered to pay for these parts but they were sent for free as the product was still under warranty
12 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic service
Fantastic service. Super quick and friendly. Sorted my issue out in no time. And if you haven't gotten it already the Rapid Cool is essential for making bottles!
11 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer Service rapidly solved my…
Customer Service rapidly solved my issue without delay and provided a very satisfactory outcome. We are very pleased with our product.
10 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Helpful customer service
Really helpful customer service. I got a quick reply when I asked about whether their milk powder dispensers were top-rack dishwasher safe (they are, in case anyone’s wondering). Marie was lovely and made it all really easy. Great support.
4 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Very good customer service from Ashley…
Very good customer service from Ashley when I had a query about returning an item I no longer needed.
8 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Great customer service
Looking forward to receiving the item
5 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great service
Great service replied quickly and I received the new nuby seals quickly as well.
3 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer service was quick and…
Customer service was quick and efficient, able to help me with my enquiry effectively thank you very much
2 september 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Replacement parts query
Contacted Nuby by email (after midnight as a slightly stressed new mum!) and had a reply and solution to my issue by the morning! I needed replacement seals for the Rapid Cool flasks and Neil in customer services sorted me out immediately! Fabulous customer service, very grateful. Many thanks!
28 augusti 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Neil".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
The Nuby Rapid cool has been a…
The Nuby Rapid cool has been a lifesaver with my second baby. We lost one of the silicone rings when travelling and I was upset I may not be able to use it until I bought a new one but I contacted the customer care team and they have arranged for new ones to be sent out, they was extremely helpful and fast at replying! Thank you, highly recommended this brand :)
27 augusti 2025
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Detta är Trustpilot
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