Firstly we love the Rapidcool bottles and UV sterliser. We have been searching for a glass bottle with no etching. We found Nuby. Secondly, amazing customer service!!! Even when you in a state o... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
i needed the bolt to attach the cot mobile onto the cot and they’ve sent me the part for free and was going to ask for me to pay delivery £4.90 or something and they payed for the delivery themselves... Se mer
Bought a “twin set” of rapid cool as a gift for my pregnant boss as per their website. However I only received a single item, I emailed customer services & got ignored. I reviewed their product at th... Se mer
Företaget har svarat
We had bought a Nuby and seemed the lid was faulty! Got in contact with Nuby directly and dealt with a lovely lady called Marie, after sending off the evidence that was needed she resolved the issue w... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Kontaktuppgifter
Unit 13, NE35 9PZ, Boldon, Storbritannien
- enquiries@nuby.com
- www.nuby-uk.com
4,3
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service team.
26 februari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service and lovely…
Fantastic customer service and lovely products for both my girls.
20 februari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service
The product stopped working, emailed customer service and a replacement was sent immediately, fantastic customer service.
19 februari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I had a query and it was answered and…
I had a query and it was answered and corrected practically straight away.
So professional, and couldn’t do enough for me as a customer.
Amazing company 😊
13 februari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
We bought a Nuby Ball Spiral Toy from…
We bought a Nuby Ball Spiral Toy from Aldi, and when we got home we discovered the base was missing. I reached out to Nuby Enquiries and after sending them a copy of the receipt, they sent out a base to us. Our son loves the toy and we are very grateful to Nuby for completing it for him.
12 februari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
5 Stars
Unfortunately my RapidCool lid was not working, Neil Armstrong at Nuby was fantastic and so helpful, he arranged for a replacement lid to be sent out. It arrived very quickly and works perfectly. Thank you so much!
11 februari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Neil".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Purchased a Nuby rapid cook after…
Purchased a Nuby rapid cool after hearing such great reviews unfortunately the lid wasn’t working. I contacted customer services who resolved the issue super quick! Really pleased! Thank You 😊
9 februari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Really good customer service
Really good customer service and have replaced faulty product quickly. Delighted.
5 februari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Feeding revolution!
The Nuby products have made feeding time so quick and easy. I started with the RapidCool and couldn’t resist adding the rapid hot and rapid steriliser to my collection for extra convenience. The customer service team were really helpful when I had a query about a product. Would definitely recommend!
4 februari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Brilliant customer service!
Had a problem with one of my items. Contacted customer service and was my issue was sorted straight away. Amazing customer service and happy to help straight away. Our little family love nuby products and it’s lovely they have such a friendly, helpful team.
29 januari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I had an issue with the lead of my Nuby…
I had an issue with the lead of my Nuby swing chair, I got in touch with Nuby to inquire what lead I required as a replacement as I was happy to purchase the lead either through Nuby or Amazon. Nuby got back in touch really quickly and advised if I had had the swing chair less than 12 months it would be under warranty. This was the case for me, and so they have sent out the lead free of charge. A very pleasant experience with Nuby, very efficient and Marie who I was dealing with was very friendly and professional.
26 januari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Needed to contact Nuby as I'd put the incorrect address down, they replied quickly and were very helpful. Easy and clear communication. Thank you
23 januari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Resolved faulty lid issue on the rapid…
Resolved faulty lid issue on the rapid cool with 0 fuss. 10/10 to Marie in the customer service team
22 januari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Managed to buy exactly what I wanted
Managed to buy exactly what I wanted. Had a little bit of a glitch with delivery, but Marie from customer services has been there to help. Excellent customer service.
19 januari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Faulty nuby rapid cooler
I had an issue with a faulty Nuby rapid cooler lid, was resolved promptly and very efficiently by Marie! Highly recommend. Thank you!
15 januari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent service
Reached out to Nuby with regards to a broken part received speedy response from a lovely lady at customer services and part was despatched following day excellent service thank you😊
13 januari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent service
Marie was fantastic, made ordering some spare parts very easy and straight forward
Thoroughly recommended!
9 januari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Quick and easy
I had an issue with my rapid hot machine and rapid cool steriliser neither of them would work! Just one day I went to make a bottle and they don’t work the rapid hot machine was showing an error code. After googling what to do I followed there very easy steps and sent of all my relevant information to the customer service team. I got a reply within a hour from Marie who apologies and ordered my replacement straight away! I was so happy I was expecting to have to play about with the machine which I was dreading but Marie was amazing and explained to me it was a fault in the electronics which can’t be fixed and as it’s under warranty still I will be receiving a new one!
Thank you Marie!!!
9 januari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby UV steraliser poor quality with…
Nuby UV steraliser poor quality with stitching defects causing issues zipping
3 x Nuby Rapid Cool Bottles - all cleaned with hot water milton and UV - strong smell from all of the seals (damp/ musty smell)
Used Nuby for 1st child 4 years ago and no issues - this time for 2nd all products bought seem to have the above issues
Unsure why the seals smell so strong which then causes the lid and bottl to also smell.
11 januari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Hi. Thank you for the feedback. We are very sorry to hear that you are having issues with your steriliser and rapidcool seals. Please contact us at enquiries@nuby.com so we can assist and put things right for you. Team Nuby
Good customer service
8 januari 2026
Omdöme utan inbjudan
Svar från Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.