Nu-Heat Underfloor Heating & Renewables Omdömen 

Soft start and pump broke leaving us with no heating or hot water feb 2024, was quoted over 14 days for an engineer to come out despite the fact I'm Asthmatic.

Eventually came out fixed the pump but then system broke 48hrs later, had to get them back out again of which there was another wait and they diagnosed the soft start. Replaced and this fixed the issue. Cost £2500. Their call out is £275+VAT which is ridiculous. They did try to charge us for the 2nd call out but only after us complaining waivered the charge.

Oct 25 there is now a soft start error on the system again, emailed them yesterday 28th Oct and was told I need to be at home for an engineer to call me, called them today 29th Oct and they said they will get an engineer to call. He has called and told me to take the front off so they can check something, now not called back again and no one in the office. They also quoted if an engineer needs to come out will be 2-3 weeks again.

The customer service is absolutely appalling and to find engineers that deal with this system (Ground source heat pump) is near on impossible.

I talked to there advisor he was excellent help me understand the fault and what I needed to repair it.

Tech support were helpful and part was delivered within a couple of days. Simple to fit and heating now working again

Very swift delivery and CAD design from the team at NU-Heat. Thanks for the service.

Great knowledge, service and product! Martyn and Jay repeatedly go over and above. Thank you!

A quick response to an emailed query with a link to the item needed, which has since been fitted.
A pleasurable experience.

Nu heat installed the system, but it has defeated their recommended engineers so many times, that I'm writing this review in absolute frustration. I have a store room that is too hot to walk on barefoot which cannot be turned off, the area where we live cannot be turned on and is bitterly cold, and the backup from the recommended team is hopeless. I have never written a negative review in my life, but having just concluded a very unproductive conversation with NU-Heats technical support, Morwen, I feel duty bound to warn other customers about this system and it's failures.

Great service from the tech dept ,
Postage a little pricey

Good advice, and quick delivery

Excellent service as always from NuHeat great communication and quick delivery

I ordered a complete underfloor heating system through City Plumbing, please note city were very helpful and were great. The company Nu-Heat and Omnie were another kettle of fish all together. Promises of deliveries were made and nothing was adhered too. The excuses were child like and despite talking with them differing excuses came out. The staff were not helpfull at all and merely towed the company line. The parts were ordered weeks ago and paid for up front. I had to change the order from Omnie TorFloor 2 to Nu Heat Nu Deck as the Omnie boards were supposedly not "certified" as Nu Heat had taken them over yet another fabrication. I was offered the alternative Nu Deck boards and promised delivery for 10/10/2025. Plumbers and electricians were informed and came on site only to be told on Friday morning that Nu Deck had recalled all it's board as it had been incorrectly "printed" I have now cancelled the order with these people and would urge anyone thinking of dealing with them to think again

Excellent service - quick response from the query and accurate resolution

Nu-Heat has consistently provided exceptional service and a highly knowledgeable technical team throughout our extensive collaboration. While their pricing may be marginally higher than competitors, they offer a comprehensive solution, encompassing design, renewable energy systems, underfloor heating, and excellent after-care support. We highly recommend Nu-Heat as a reliable, all-in-one supplier.

The engineer I talked to was helpful. However given the product I then ordered (simply 5 off MBC-C - Manifold blanking caps) weighed very little and only cost £3.95, I think charging £10 delivery is wrong.

Product / service was great unfortunately my ability to fit it was not. Electrician is due next week then life will return to normality. Many thanks for your help and support.

Great company to deal with as they have always been.

I can honestly say they are the best Underfloor Heating suppliers in the market, even at 8 pm at night I can get hold of the Rep (Mike) and he will get things sorted for you. They might be a little bit more expensive but the service and products they provide cover the cost.

We were helped from beginning to end with the identity and ordering of the product .
Thank you so much.
Roy

Excellent communication throughout the project, from design to installation. Everything required was included in the kit provided. Looking forward to having a snug winter.