Rob was great. Really nice bloke to deal with and when some problems arose, he did all he could to rectify them and get the floor delivered within the original timeframe mentioned
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been purchasing goods off Nu-Heat for over 20 years good service and good quality equipment
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Looking for a part was not easy on a old system ,2013 but, after e_ mailing and phone call, I was able to locate valve insert for blending valve. No I have t got that thundering sound through pipewor... Se mer
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Quick response, clear advice on problem. Part needed in stock (but quite expensive) Arrived quickly and safely.
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Företagsinformation
Om Nu-Heat Underfloor Heating & Renewables
Skrivet av företaget
Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.
With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.
FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE
Why Nu-Heat?
Skrivet av företaget
- Bespoke heating design
- Our in-house designers tailor each system to the property, guaranteeing performance.
- Award-winning service
- The only heating company to be awarded a Distinction by the Institute of Customer Service.
- Lifetime technical support
- We support Nu-Heat systems for life. You can always call on us if you need help.
Kontaktuppgifter
Heathpark House, Devonshire Road, Heathpark Industrial Estate, EX14 1SD, Honiton, Storbritannien
- 01404 549770
- info@nu-heat.co.uk
- www.nu-heat.co.uk
The Ultimate Guide to Underfloor Heating
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Postage
cost of postage for a single actuator was too high.
Staff were brilliant and helpful.
18 november 2025
Svar från Nu-Heat Underfloor Heating & Renewables
Hi, we are pleased our team were able to assist you and will pass your feedback on regarding the postage costs to the correct team, thank you for taking the time to leave a review,
Svar från Nu-Heat Underfloor Heating & Renewables
Hi Bruce, thank you for taking the time to leave a review, we are pleased you were happy with the service you have recieved.
Needed a new thermostat called up and…
Needed a new thermostat called up and they were very helpful in explaining what I needed to order and gave me a discount. Very happy with the service.
12 november 2025
Svar från Nu-Heat Underfloor Heating & Renewables
Hi Resh, thank you for taking the time to leave a review. We're pleased to hear you were happy with the service you received from our technical team
Prompt reply and good advice
18 november 2025
Svar från Nu-Heat Underfloor Heating & Renewables
Hi Samuel, thank you for your review! We're pleased to hear you're happy with the service you received.
Svar från Nu-Heat Underfloor Heating & Renewables
Hi Terry, we're happy to hear you're pleased with the service you received. Thank you for taking the time to leave a review!
Delivery of valves swift
Delivery of valves swift. Plumber had issue fitting them. The o ring seal could not fully stop them leaking. The plumber had to back off closing them right down as they would not work, so when the unscrewed slightly they started leaking but worked. He had to use PFT Tape to seal them lower down the thread pattern, before they did not leak and work.
15 november 2025
Svar från Nu-Heat Underfloor Heating & Renewables
Hi Gary, thank you for taking the time to leave a review, we are sorry to hear that you have had problems fitting your valves, this is not a normal problem, but we will pass your feedback on to our product development team.
Excellent Service
I easily identified the replacement thermostat I needed from your website. The ordering procedure was easy and I was delighted to receive the delivery the next day.
14 november 2025
Svar från Nu-Heat Underfloor Heating & Renewables
Hi David, that's great to hear! We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Products cheaper elsewhere!
14 november 2025
Svar från Nu-Heat Underfloor Heating & Renewables
Thank you for leaving a review. We pride ourselves on our service, design, technical advice as well as the quality of the products we offer. There are so many underfloor heating suppliers now that offer different propositions with differing levels of service and quality. In terms of what we offer we find that we are competitively priced
Svar från Nu-Heat Underfloor Heating & Renewables
Hi Steve, thank you for taking the time to leave a review. I am sorry you had difficulties getting through but pleased that has now been sorted for you.
All good arrive in super time which was…
All good arrive in super time which was great for customer
3 november 2025
Svar från Nu-Heat Underfloor Heating & Renewables
Hi Kevin, that's great to hear. We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Received excellent technical support…
Received excellent technical support promptly via email. I was told the part I needed to order and it was delivered in a timely manner . Thanks.
3 november 2025
Svar från Nu-Heat Underfloor Heating & Renewables
Hi David, thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service you received and your parts arrived quickly.
The quick response and follow up on my…
The quick response and follow up on my query about our Nu Heat underfloor heating system especially Neil Cole who was exceptional
5 november 2025
Svar från Nu-Heat Underfloor Heating & Renewables
Hi Ken, thank you for taking the time to leave a review. We are pleased you are happy with the service you received and I will pass your comments onto Neil.
Great service
I received helpful advice on the phone prior to ordering a replacement thermostat which arrived within two days.
3 november 2025
Svar från Nu-Heat Underfloor Heating & Renewables
Hi John, I am pleased to hear that you are happy with the service you received and the parts arrived quickly. Thank you for taking the time to leave a review.
New timer and thermostat
The parts I ordered for my granddaughters heating system came quickly . Neither the timer or thermostat I ordered to replace the defective ones had wiring diagrams or operation instructions.There seem to be a very limited amount of installers and engineers available to assist with fitting replacement parts as there was only one in the area and he was too busy to help.
31 oktober 2025
Svar från Nu-Heat Underfloor Heating & Renewables
Hi Robert, we are sorry to hear that you have experienced problems in finding an installer to assist you. Thank you for taking the time to leave a review.
Svar från Nu-Heat Underfloor Heating & Renewables
Thank you for taking the time to leave a review. We are sorry to hear your delivery arrived early.
Svar från Nu-Heat Underfloor Heating & Renewables
Thank you for taking the time to leave a review, we are pleased you were happy with the service you recieved.
Well recommended
Nu-Heat designed and supplied a full heating system for our Victorian terraced property extension / full renovation, including air source heat pump. It was then installed by one of their approved installers.
The team at Nu-Heat were impressive: responsive, knowledgeable and helpful throughout. Easily one of the best suppliers we engaged with during the project and couldn’t recommend more.
6 november 2025
Omdöme utan inbjudan
Svar från Nu-Heat Underfloor Heating & Renewables
Hi Ali, thank you for taking the time to leave a review. We are pleased to hear you are happy with the service you received and enjoy your new system.
Svar från Nu-Heat Underfloor Heating & Renewables
Hi Dean, thanks for your review! We're glad to hear you were happy with the service you received
Great Company
I’ve been dealing with Nu-Heat for 15 years +
Always a great service & my account manager Lindsey is amazing.
20 oktober 2025
Svar från Nu-Heat Underfloor Heating & Renewables
Thank you for taking the time to leave a review. We are very pleased that you have been happy with the service and support you have recieved from Lindsey, we will pass your kind message on.
I’m doing a small room refurb with ufh
I’m doing a small room refurb with ufh. The team at Nu-heat have been incredibly supportive. I have been treated as well as someone doing a whole house project. I won’t detail how I managed to mess up the ordering but needless to say Nu-heat provided exceptional customer service and sorted things out for me. Cheers Keith and the rest of the team.
30 oktober 2025
Omdöme utan inbjudan
Svar från Nu-Heat Underfloor Heating & Renewables
Hi Keith, we're glad to hear you're happy with the service you've received! Thank you for taking the time to leave a review
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.