I’m updating this to say NPeal were on to me and the issue has been resolved I have purchased 4 jumpers over the years, some cost over €1,000. One of them has a hole where the wok seems to have b... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been saving up to treat myself to your lovely No Time To Die 007 Boat neck sweater. I thought the jumper was a little pricey but appreciate the authenticity and design. However I was very ann... Se mer
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I buy from N Peal fairly regularly and live overseas. Having someone decent to actually answers the phone is rare these days, supply chains are constrained and websales are often the sole focus. H... Se mer
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3 days in a row I got a message from the courier saying there was a problem with my delivery. Hannah was so helpful - contacting the courier and keeping me updated. When it looked like it wasn’t going... Se mer
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NPEAL staff are awesome
I emailed a person named Hannah and she was most helpful, and very accommodating to my needs.
17 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your kind words, I will be sure to pass this onto the team!
I had a return (size issue my side) and…
I had a return (size issue my side) and it was handled excellently and smoothly by N.Peal Customer service - they arranged courier pick up for next day - I didn't even need to print out and fill in a label.
15 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your kind review and I am delighted to hear you were happy with our returns process. If we can help any further please do not hesitate to get back in touch.
I have a pair of your cashmere gloves…
I have a pair of your cashmere gloves and they were so beautifully packaged. I cannot wait to order from you again. Thank you N Peal.
14 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your glowing feedback, we hope to see you again soon!
Amazing service
Amazing service, super quality and very efficient friendly team, thanks N.Peal.
14 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your kind review!
I purchased a Henley Shirt for £149.00…
I purchased a Henley Shirt for £149.00 wore it twice, a large hole appeared where the seam gave way. Very poorly made. Offered the usual exchange or refund but not before the item was back in their hands. I advised that they have my money and should issue a new one at which stage i would return the original. As is often the case this was rejected, the manager i spoke to thought it was all rather amusing. I will not purchase anything further from N.Peal, this was my first and last purchase. Shame, really Ive been considering a purchase for a while with the Bond connection. It appears they are another company who do not offer quality for the prices they charge.
Further to your reply;
It’s only being resolved because I’ve returned for a refund and you’ve lost a potential client due to terrible customer service and a poorly made product, please do not try and make out I am happy with the resolution because I am not!
13 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Dear Mr Peel.
Thank you for contacting our Customer Service team regarding this and I am very sorry to hear you are disappointed with the service received. I can see we are currently in the process of getting this resolved for you directly, however if we can help any further, please feel free to email us at customerservice@npeal.com.
Spammers
I shopped with them and now they're attacking me with postal marketing every two weeks.
No respect to customers and the environment.
2 december 2021
Omdöme utan inbjudan
Svar från N.Peal
Dear Aga,
I am sorry to hear you are receiving look books from us that you did not request.
Please kindly email customerservice@npeal.com and we will ensure you are removed from our mailing list.
Many thanks
Ben
Digital Services Manager
Huge hole in my new cardigan
Previously I would have agreed that the quality was excellent but I’ve recently had a poor experience. A cardigan arrived with a large hole but I didn’t see it because I didn’t wear the garment due to lockdown. I finally got it out and wore it for the first time as it’s turned cold and found the hole. So now they’re saying they will repair it for me. This is nice but I own a needle and cotton and can easily repair it myself. It cost a fortune and I’d saved up for it. I understand that it is months “old” but it is unworn and should not be in this state. They should offer a swap or a credit note if they won’t refund. However most companies are being understanding about refunds during covid and these exceptional circumstances and N Peal are not.
So be warned as they are not accommodating even when the fault is theirs. Check your products for holes! Won’t buy from them again as the prices are extortionate and I don’t want a repair job. They didn’t even apologise
28 november 2021
Omdöme utan inbjudan
Svar från N.Peal
Dear Lisa,
Thank you for contacting our Customer Service team regarding this. I can see we are currently in the process of getting this resolved for you directly, however if we can help any further, please feel free to email us at customerservice@npeal.com.
Many thanks
Ben
Digital Services Manager
Exceptional service and goods I highly…
Exceptional service and goods I highly recommend N Peal. They're outstanding.
21 december 2020
Omdöme utan inbjudan
amazing service and quality products.
30 november 2020
Omdöme utan inbjudan
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