I’m updating this to say NPeal were on to me and the issue has been resolved I have purchased 4 jumpers over the years, some cost over €1,000. One of them has a hole where the wok seems to have b... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been saving up to treat myself to your lovely No Time To Die 007 Boat neck sweater. I thought the jumper was a little pricey but appreciate the authenticity and design. However I was very ann... Se mer
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I buy from N Peal fairly regularly and live overseas. Having someone decent to actually answers the phone is rare these days, supply chains are constrained and websales are often the sole focus. H... Se mer
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3 days in a row I got a message from the courier saying there was a problem with my delivery. Hannah was so helpful - contacting the courier and keeping me updated. When it looked like it wasn’t going... Se mer
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Purchased the navy blue no time to die…
Purchased the navy blue no time to die sweater, fits perfect, great quality and perfect service!
20 augusti 2022
Omdöme utan inbjudan
Awful Customer Service
A jumper which I purchased about 5 weeks ago has bobbled beyond repair and has lost texture. Upon bringing the jumper into 2 different stores to request assistance, neither were the bobbles removed, nor was any additional support or recompense given, just as a replacement. Given that the jumper was purchased at considerable expense just over a month ago, and N Peal having a reputation for the "world's finest cashmere", I would not expect my item to deteriorate this soon and this badly.
The customer service has been poor at best, and I no longer have the confidence to purchase any more items from N Peal, which is unfortunate. I would like to speak to somebody in the customer services team to rectify the situation in either the form of a replacement or a refund.
I have also been told that all cashmere bobbles, which was not communicated at the time of purchase. Again, this has left me feeling dissatisfied.
16 juni 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your feedback, I believe a member of our customer service team is currently working to resolve this for you and has been contact with yourself. We will be sure to take your feedback on board and I apologise for the experience you have had with us.
Inconsistencies in subsequent NPeal promotion mails
Dear Sir, dear Madam
Following your mail announcing the last-day-sale - promising 50% discount - I wanted to order the cropped navy Blue cardigan which was at that moment priced at 160 GBP instead of 255 GBP. I asked if the 50% also applied to the blue cardigan. I got an answer: NO, upon which I wanted to order it anyway at the price of 160 GBP. I sent the mail with my order at 5 a.m. but it was already too late!
I do not understand: The end of the last-day-sale was to be 7 a.m. if NPeal wants to respect the promise of 24 hours of the last-day-sale.
I understand that the ICT assistants cannot change all website data the last minute, but my mail (25thFebruary) clearly shows that I was still within the 24 hours with my order. (5.12a.m.)
I have no complaints concerning the mails which I received from the service assistants: they want to help but it is clear that they failed to understand the gist of this matter. I hope this mail message can help.
Thank you for taking the trouble. Kind regards Christine Vyncke
28 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for contacting N.Peal and please accept my most sincere apologies regarding this.
I have looked into this for you and due to a technical error over the weekend, I can see the garment you are interested in was not removing the discount as expected. Please be assured this has now been rectified and I have popped you over an email to make you aware of this.
If I can help any further, please feel free to come back to me and I will happily assist you.
Excellent response just an unfortunate…
Excellent response just an unfortunate situation
27 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your kind review, I am sorry to hear you experienced an issue in your order with us but am delighted you were happy with our response. If we can help any further please do get back in touch.
007 sweater
Fail at my 007 sweater, they respond fast, they will send a new one at ones
High quality
27 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your kind review, I am sorry to hear you experienced a fault with your garment but am delighted to hear this was rectified and you are happy with your replacement. If we can do anything else for you please do get back in touch.
Customer service looked into the issue further and realized that it was a systems error and therefore the discount was not reflecting . They corrected the mistake and I now ordered the item. Thank you
I attempted to purchase an item that was discounted . In the process of checking out the item changed to being no longer discounted . I can’t imagine how that would be acceptable to any consumer and I have never experienced this before ….. the response I got was not acceptable. I won’t be your customer again.
26 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for contacting N.Peal and please accept my most sincere apologies regarding this.
I have looked into this for you and due to a technical error over the weekend, I can see the garment you are interested in was not removing the discount as expected. Please be assured this has now been rectified and I have popped you over an email to make you aware of this.
If I can help any further, please feel free to come back to me and I will happily assist you.
Great products .... unusually good customer service
I buy from N Peal fairly regularly and live overseas. Having someone decent to actually answers the phone is rare these days, supply chains are constrained and websales are often the sole focus.
Hannah was outstanding, really helpful and all this creates a lot of brand loyalty.
25 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Wow, thank you for your glowing review! I will be sure to pass your comments onto our team and if we can help any further please do get back in touch.
Very polite and efficient and beautiful…
Very polite and efficient and beautiful products.
23 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for the lovely review!
Toller Service
Toller Service, schnelle Antwort, Kompetente Hilfe!!
Gerne wieder!
23 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your kind review! If we can assist any further please do get back in touch.
Customer service is great
Customer service is great. I received an item, which I realized "wasn't for me" Customer service arranged for a free return of the item back to UK. They were great
22 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your glowing review!
Great quarlity cashmere and very smooth…
Great quarlity cashmere and very smooth communication. Highly recommend.
22 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your kind review! If we can help any further please do let us know.
Great customer service
Great customer service! Everything went smooth and fast!
20 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your kind review! If we can help any further please do let us know.
Fabulous customer service
Fabulous customer service - in both shops in London and also on the telephone. Customer service done properly!
19 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your glowing review! It means a lot to us to receive such positive comments and I will pass your feedback onto the rest of the team. If we can help any further please do not hesitate to get back in touch.
Hannah is the best customer experience agent!
3 days in a row I got a message from the courier saying there was a problem with my delivery. Hannah was so helpful - contacting the courier and keeping me updated. When it looked like it wasn’t going to turn up at all she offered me a refund. When it did arrive it was the wrong item - not what I ordered. Hannah is taking care of this too. So proactive and helpful. Fabulous customer service
19 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Wow, thank you for your kind review! I am sorry to hear you had experienced an issue in regards to your delivery but am delighted to hear this is being dealt with promptly. I will pass your comments onto the team.
Exemplorary customer service.
I have had 4 online shopping experiences with N Peal so far and all of them exceptional. Rapid delivery, top grade product and when I did need to return an item due to the size not quite matching up, the process was seemless and the help from Customer Services, exemplorary. I would highly recommend N Peal.
19 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your lovely review! It is greatly appreciated and I will pass your comments onto the rest of the team.
Beautiful product and fantastic service!
19 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your lovely review! It is greatly appreciated and I will pass your comments onto the rest of the team.
I got the information on a product very…
I got the information on a product very quickly, thanks
19 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your kind words! We hope you will shop with us again soon!
Great customer service
19 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your glowing review! I will pass your comments onto the rest of the team.
Svar från N.Peal
Thank you for your kind words! We hope you will shop with us again soon!
Really helpful customer service team
Really helpful customer service team.
I ordered a scarf as a gift and it got lost in the post, I spoke to Ben and he arrange for a replacement to be sent - it arrived the next day!
The scarf was absolutely beautiful too. Highly recommend this company.
17 februari 2022
Omdöme utan inbjudan
Svar från N.Peal
Thank you for your kind words! I am delighted to hear you love the garment, if I can help any further please do not hesitate to get back in touch.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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