Every night when my 5 year old daughter went to bed she became congested and a nagging cough started. I bought her the soft asthma and anti-allergy pillow and I am amazed that from the first night s... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We love our new duvets! We did have to wait a while for them due to issues with sourcing down, but in the end we appreciated how fast they were delivered after the factory reopened after Christmas. Co... Se mer
Novadown made me a special fill weight duvet inner after consulting by phone. Clear answers to my questions and a quote were received on the day of my initial enquiry. Delivery was slightly delaye... Se mer
I must just have a quick rave about my wonderful mattress topper from Novadown - it is so comfortable - like sleeping on a cloud. I have really noticed an improvement in my sleep quality since I bega... Se mer
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Novadown, New Zealand’s leading manufacturer of European inspired duvets and pillows, was founded in the 1980’s in Auckland, New Zealand. From the beginning, Novadown made it its mission to offer down and feather bedding products of the highest quality. In 2001 Novadown was purchased by Ellis Fibre, one of New Zealand’s most innovative bedding companies and the founder of the famous Ellis Fibre Original Lavender pillow, and was relocated to Dunedin on New Zealand’s beautiful South Island. The company’s focus on luxury and comfort was emphasized even more when Novadown introduced the most luxurious of all downs – the Hungarian goose down - to the New Zealand market. Encouraged by the success of its Hungarian goose down pillows and duvets, Novadown went out to find other unique and exceptional materials that would offer their customers the ultimate sleeping experience. As a result, Novadown now also offers bedding products made from Alpaca, Bamboo, as well as Down Alternative for especially sensitive people. The care and pride Novadown puts into the creation of its products ensures you have a great sleep – night after night!
Kontaktuppgifter
152 Kaikorai Valley Road, 9011, Dunedin
- 0800 55 88 22
- www.novadown.co.nz
4,8
Utmärkt
449 omdömen
Ingen aktuell inbjudningshistorik
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wonderfully light duvet.
I was delighted to receive my Alpaca All Seasons Duvet just as the hot weather hit. The 20% duvet is wonderful for summer. It is really light and very comfortable. My only concern was about the length of time it took to arrive. I ordered it in the middle of October and it arrived at the end of November. Because they are made to order and the site says it takes 10 days, that is what I expected to happen. I understand that when lots of orders come in, the waiting time is longer. Perhaps you could manage your customers' expectations better.
4 december 2017
Omdöme utan inbjudan
The Hungarian Goose Down Quilt arrived …
The Hungarian Goose Down Quilt arrived in perfect condition. Quality beautiful. Always kept informed of progress in manufacturing and delivery. Highly recommended. Bev Knowles
4 december 2017
Omdöme utan inbjudan
We are very happy with your product.
We are very happy with your product.
Telephone & email service was excellent
Delivery was a lot longer than expected.
28 november 2017
Omdöme utan inbjudan
Service brilliant received pillow …
Service brilliant received pillow protectors so quickly
Kept in the loop with when our pillows are going to be sent - can't wait to enjoy them
Nor can't wait to experience Dr Duvet with two of our other pillows
Thank you so much for a five star service
Keep up the great service
With appreciation
Faye
9 november 2017
Omdöme utan inbjudan
Thank you Novadown
Thank you Novadown, I am so in love with my new pillows,and will be definitely purchase more of your products over time.
7 november 2017
Omdöme utan inbjudan
Very helpful
Very helpful, just had to wait a bit for the right feathers etc to some into stock for our unusual order
7 november 2017
Omdöme utan inbjudan
Great Service
Great Service. The ordering process on-line as easy to complete and delivery was prompt.
7 november 2017
Omdöme utan inbjudan
The Bamboo pillow is perfect
The Bamboo pillow is perfect, and exactly what I was looking for - soft but also supportive for sleeping on both back and side. Fast delivery too.
1 november 2017
Omdöme utan inbjudan
Very pleased with my purchase.
Very pleased with my purchase.. only took a few days to arrive.
26 oktober 2017
Omdöme utan inbjudan
I was really happy with the pet beds I …
I was really happy with the pet beds I ordered as good quality and my dog and cat love them. I also ordered a duvet afterwards but unfortunately it never arrived, which seems to be an issue with the courier used and the package signed for by someone allegedly on my property at the time of delivery. Novadown have been helpful with responses but ultimately I am not entitled to a replacement or refund from them due to the terms and conditions (which is understandable as it's not their fault). I won't use again because of this.
25 oktober 2017
Omdöme utan inbjudan
Before and after
Before and after
I made some enquiries about my duvet because I hadn't packed it very securely when I sent it by post. Enquiries were answered promptly and efficiently and I got the answers I needed.
The duvet was returned promptly and the recasing was very well done. I like the domes rather than the buttons I had previously to join the two duvets together.
The duvet is warm and restored to original condition. Thanks so much.
8 oktober 2017
Omdöme utan inbjudan
In love with Dr Duvet!
Really helpful, recommended their Dr Duvet service which saved me hundreds of dollars. This service was great - tailor re-made our old duvet from a queen to a king size, adding in a small amount of down but . not too much. Its now perfect, and as good as new.
6 oktober 2017
Omdöme utan inbjudan
Good communication
Good communication, prompt service of high quality.
1 oktober 2017
Omdöme utan inbjudan
Very easy to order and product arrived …
Very easy to order and product arrived quickly
18 september 2017
Omdöme utan inbjudan
Absolutely thrilled with Novadown …
Absolutely thrilled with Novadown duvets (both winter and summer) So light, so warm and cosy. So easy for an invalid to handle. Excellent service and brilliant communication-thankyou.
As an update this company has gone into liquidation and I need to use my 5yr warranty and can't.
10 september 2017
Omdöme utan inbjudan
I researched a few different companies …
I researched a few different companies and committed to supporting New Zealand made and I'm really happy with my choice. After looking into a few local brands from 'reputable' retailers, I learned that some NZ companies promote themselves as a New Zealand brand but still have their products made overseas. I liked that Novadown made to order in Dunedin, buying NZ made was really important to me. I purchased the hungarian goose down four seasons duvet, which is fantastic. Really pleased with the quality - one star taken off for the delay, although they did explain it was due to a delay with a supplier, and they offered a free pillow for the inconvenience. Other than that, really happy with the service and product.
28 augusti 2017
Omdöme utan inbjudan
"You will receive further notification …
"You will receive further notification with tracking details, once item(s) have been dispatched." from initial notification on the 17.08.17
Today is the 23.08.17 and I have received no further notification re dispatch and I also not that my payment has been put through.
23 augusti 2017
Omdöme utan inbjudan
Svar från Novadown
Hi Karen, thanks for your review. As you can see on our website, our products mention an expected production time as part of the product description. We have made this as clear as possible for each of our products so the customer can have a good idea of how long it will take for their items to be shipped. I can tell you that production on your order was completed late yesterday, and the item is packed to be dispatched this afternoon, at which point you will receive the tracking information. Kind regards, Novadown.
I have received excellent service so …
I have received excellent service so far. I dealt withLucas who has certainly gone the extra mile to give me a quality service
11 augusti 2017
Omdöme utan inbjudan
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