Norton Way Group - Chiswick Honda Omdömen 

Please do not disturb our sleeping
(or more likely, understaffed) service or parts dept teams ! In fact, dont even bother trying to call in the first place, and abandon all hope of getting a call back.....it will never happen. In the end I got a bus there only to find 4 guys sitting around, sharing a joke and slurping their coffees.
Beyond useless ! Surely they could buy in some courier style 'wheres my car?' tracking software so you could simply ask a robot if your hijacked car was ready for collection yet..... but, of course, only after you've paid their extortionate ransom. This way the company could save a bundle on the need to employ anyone. Ah, collecting the ransom?.... that really IS when they become efficient. With a decent software system, we wouldn't need to bother the poor ol' sleepy heads. And dont tell me this just a one-off experience nor a coincidence.....it wasn't. The impossibility of actually speaking to a human has happened EVERY time I've been forced to use them during the guarantee period. Well, v soon that guarantee runs out so it'll be 'bye bye Norton Way', from here on it's Alan's-on-his-Way.

Very smooth purchase of new vehicle. Dealing with the sales Manager, Daniel Krebs, was a pleasure.
Only slight negative was protracted handover and poor customer waiting area,

Aryan was very helpful, and I was happy with the car I bought. Only drawback was the delay in the car being ready, but i was a given a courtesy car in the meantime and then it was brought to my home address

A good experience at this dealership.

Staff great and welcoming told me all l needed to know about purchase

I went to Chiswick Honda to view a car and ended up buying a completely different one... the whole experience was a pleasure. I was made to feel welcome from the start, I was listened too and I was under no pressure to buy at any point. I had Shane and Gush helping me and they were brilliant. Very knowledgeable, very friendly and extremely helpful. They agreed a great deal with me and my new car has been fantastic. I'll be going back for all my servicing (no pressure at all for me to do so) and I would highly recommend Norton Way Chiswick Honda. Thanks Shane and Gush

I don't usually leave negative reviews. In fact this is probably only the second in many years of leaving reviews. The reception team here was not terribly friendly, the sales team were incredibly unclear on delivery times (first 2 weeks, then 1 month, then 2 months and finally it was 6 weeks), then adjusted their part exchange offer down when I was unable to come collect the car due to previously well-specified commitments. On collection, the sales person who had sold me the car did not appear (what happened to courtesy?) and the new person whom I had never met rushed through the whole process very quickly. I was then told that if I did not give him a high score, he would not be paid (emotional blackmail)! Now I have called no fewer than THREE times to get key fob numbers for my insurance, was promised that someone would call me back but have had no return call - three times. I am very apprehensive about servicing my car there now. If they are as customer-unfriendly as the sales team, I'm in for a rough ride.

My experience of the team at Honda (Gush and Shane) was second to none. They not only explained everything fully but carefully listened to what I was looking for in a car as well as the financial details that is part of buying a car. The didn’t push me but we worked together to find the best way to make the deal possible. They were also incredibly polite, thoughtful and kind. I felt very much looked after and was blown away by the whole experience.

I want to extend my deepest thanks to the Honda Motorcycle Team in Chiswick. From the very first contact when they promptly answered my inquiry to the outstanding service performed on my new motorcycle, everything was absolutely flawless! What an incredible team! The customer service was truly exceptional, and I couldn’t be more impressed. Highly recommended! I can’t wait to see you all next month to get the full Akrapovic installed on my CB650R. Thank you so much for going above and beyond!

We are pleased with our new Honda CR-V, as it meets our expectations and needs very well. The car itself is excellent, offering comfort and reliability. We’re still getting accustomed to the electric charging system, which can be a bit of a hassle at times, but overall, the vehicle is a great fit for us. Thank you for the smooth experience!

We were not able to collect our new vehicle on the day it was schedule to take place as there was a mechanical fault. Its nearly 2 weeks now that this has happened and we are not aware at this stage when the car will be ready. We struggle to understand what could have gone wrong with a new car that is taking this long to resolve. Communication has been poor.

We have been sending our EV back to MG Chiswick. for annual service since day one, but this time, unimaginably, they lost our key. We, miserably, end up drove back their courtesy car after two hours of lingering at their irresponsive lounge.

There was no feedback until 10:30am next morning and we had to called them instead. With no surprise, no one answered the line and they return our call at 11:20am. They mentioned they couldn’t figure out where they key was gone and not sure how this happened. They placed an order to replace the key for us but we have to return to MG to pair up with the vehicle in another week.

We are confused with the attitude from the After Sales Manager when we stated how we suffered from this incident. My husband, with no choice, had to cancelled his schedule with clients to wait for their call to collect the vehicle. The manager firmly told us that they sent us back with courtesy car and it felt like we should be grateful. He further accused us of why didn’t we pick up the car earlier to avoid cancellation of business meetings (were we suppose to wait for their call first?). I am feeling we might have been wrong to make business with MG Chiswick at the beginning. If I knew their after sales was irresponsible and tried to shift their wrong doing to customer, I wouldn’t spend time and money with them.

Well turned out car, Good cutomer care promised for the next year and beyond.

Felt very supported throughout the process. The sales team were knowledgeable and understood what I was looking for.

Great and prompt service.

No response to the email sent to their managers regarding a negative experience with a salesperson at their Chiswick Honda dealership. Very disappointed.

We were looking for a used Honda Jazz and found one on their used car page.

The salesperson said the car wasn't on site but I pointed out the car to them and then they told me they had no key so we couldn't view it.

Used cars listed on their website should be ready to view at their dealership.

I sent a complaint email to their managers but there was no reply!

Worst experience at a car dealership ever.

Really impressive service from Yusuf and a great deal on a new car. Cannot fault Norton Honda, as always!