Cheryl and her assistant Kayleigh were awesome. Everything was ready and waiting, Kayleigh organised a suitable place to swap over the contents. Very enjoyable experience
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My delivery was carried out by Ian he was smart and polite a good firm hand shake .He then went on to explain on the other services the company offers very thoroughly and not in a dull way overall a v... Se mer
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I was dealing with a very nice , honest lady called Semande who kept me informed throughout the whole time fords had my truck due to some warrenty issues , she was an absolute star 🌟 also ducky sorte... Se mer
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If you’re in need of a vehicle I highly recommend to hire vehicles from Northgate using the Snodland depot. The staff in this depot are absolutely amazing, so friendly and just can’t help en... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Skrivet av företaget
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Kontaktuppgifter
Mid Kent Business Park, ME6 5UA, Snodland, Kent, Storbritannien
- 01634 244400
4,7
Utmärkt
109 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Service is awful
Service is awful, van been in a week , no updates calls at all
21 oktober 2022
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Snodland
We are really sorry to hear that you feel the service provided on this occasion has been unsatisfactory.
Unfortunately I am unable to locate your account from the information supplied.
Please could you contact us on customer.services@northgate.co.uk to allow us to open an investigation and obtain an update on your vehicle.
I look forward to hearing from you.
Thank you
Mike Parker
Very frustrating
Despite weeks of notice regarding when I needed a vehicle, I only narrowly managed to get my vehicle on time
I had to chase every step of the way as my account manager was very difficult to get hold of
If I hadn't been repeatedly chasing for updates it wouldn't have happened at all
On the day, I got lucky as a vehicle was returned late in the afternoon that was suitable for me
2 september 2022
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Snodland
Hi there Jon, thank you for taking the time to leave us this feedback and we are really sorry to hear that your Northgate journey was not as smooth as you had hoped for.
Here at Northgate we pride ourselves on delivering a second to none service to all of our customers, and take it very seriously when we do not meet with their expectations or indeed our own.
Please be assured it is never our intention to cause any upset to our customers. To allow us to look into this matter in more detail for you, please do not hesitate to contact us on customer.services@northgate.co.uk.
Kind Regards,
Laura Griffiths
The Ad-blue tank went bang on a 2019…
The Ad-blue tank went bang on a 2019 vehicle! All was OK until this breakdown. RAC can't be bothered to turn up at the correct address, when are UK postcodes ever for one address. And RAC use the excuse of somewhere in the vicinity to make you pay £80 call out charge.
10 augusti 2022
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Snodland
We are very sorry that you are unhappy with the findings of our investigation. We have tried to call you this morning and left a voicemail. Please could you call Customer Services on 03330 431095 option 4, option 3.
Kind Regards
Mike Parker
Nice and Easy
I recently took delivery of 5 new vans via the "We Buy You Rent" scheme and i have to say i was pleasantly surprised how easy the process was.
Steve Edwards was great and helped things along a bit smoother.
Northgate is definitely the way forward for the expansion of our fleet.
- Craig Albert CPA Property Services Ltd
21 juni 2022
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Snodland
We are so pleased to hear that Steve has been able to fulfil your business needs, Craig!
Thank you for taking the time to highlight this experience with us, we look forward to supporting your business long into the future.
Take care,
Laura Griffiths
Northgate - Kent Region
Our fleet rep Hayley at Northgate (Key Account Manager) is really good at communicating with us and helpful when trying to place our order for 54 vehicles. It has been difficult to place the order due to current delays however we are almost there and Hayley is always on hand to help answer any questions. I often email or call Hayley and she is able to book a quick meeting in with us often the same day to get our order sorted. I am looking forward to getting the order confirmed ASAP.
I used the Dartford branch in a previous company and I couldn't fault them either, there have been a few delays with the Snodland branch around services and MOTs over the past few months but the branch managers are quick to resolve and help out.
The only reason we would have to move from Northgate is if we are not able to confirm our order has been confirmed in the next few weeks, hopefully it will not come to this.
Thanks for everything so far Northgate, I will hopefully look forward to working with you for at least the next 3 years.
11 februari 2022
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Snodland
Hi there Carol,
I really appreciate the time you have taken to leave us a review. It is very pleasing to hear that you have been our customer for three years, and during this we have been able to support you, even when we have been at fault. A working relationship between Northgate and our customers is so important so I am happy to hear that you have this with us, and most importantly, your Account Manager.
At present we are all feeling the effects of the shortages across the motor industry, however we are working so hard to ensure our customers are not feeling the brunt of this. We have everything crossed that we can fulfil your business needs and continue to work with you long into the future.
Take Care!
Laura Griffiths
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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