Daryl from NIBE visited and told me that he would look after our heat pump from now on as he is the service technician for our area. He as polite and very knowledgeable, even offering to investigate t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I couldn’t recommend Daryl and NIBE more! Service was amazing and very informative. I was kept up to date with arrival times prior and Daryl arrived promptly. He was quick and efficient changing our s... Se mer
Daryl was a brilliant engineer with a vast knowledge of air source heat pumps. He spent the time to explain how a heat curve worked which I had not understood after having our heat pump for over 15 y... Se mer
Daryl came to do the annual service of our ground source heat pump this week. Everything about the service was excellent. He was polite and efficient and importantly explained in detail some aspects o... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
For almost 70 years, NIBE has manufactured energy-efficient and sustainable climate solutions for your home. Everything started in Småland, Markaryd, and we value our Nordic heritage by taking care of the power of nature. We combine renewable energy with new smart technology to offer effective solutions so that we can together create a more sustainable future.
Kontaktuppgifter
Broom Business Park, Unit 3C, Bridge Way, S41 9QG, Chesterfield, Derbyshire, Storbritannien
- 0330 311 2201
- homeowner.care@nibe.co.uk
- www.nibe.co.uk
4,6
Utmärkt
586 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Engineer polite, efficient & helpful
Engineer was polite, efficient and explained everything that was done
30 juli 2025
Very efficient engineer
Very efficient engineer. Always on time , very personable and a delight to deal with.
12 augusti 2025
Appointment needed to be rescheduled…
Appointment needed to be rescheduled but it was all sorted well.
Communication great as always.
Engineer text me evening before with arrival time which was appreciated.
Arrived on time and everything went fine.
12 augusti 2025
A seamless service
A seamless service, from initial contact to schedule the annual service, through to the comprehensive engineers report.
6 augusti 2025
The service engineer is knowledgeable…
The service engineer is extremely knowledgeable and helpful. He arrived when expected and carried out the service with no fuss or interruptions to me.
8 augusti 2025
NIBE F370 Extract Air Heat Pump Service
Date for service arranged at my convenience. Engineer phoned ahead, in advance, on the agreed day with an ETA. Arrived on time. The engineer was both professional and knowledgeable and carried out the service in a timely manner. He was happy to discuss his work and any issues with the heat pump system. A full and detailed report was received by email within a day following the the service.
7 augusti 2025
Very disappointed with the service
Very disappointed with the service. Hired NIBE to carry out a routine service on my boiler, but instead of leaving it in good working order, the boiler has not worked properly since. It was functioning before the visit, but now there are persistent issues, and I've had to call out another professional to fix the damage caused.
Tried to get in touch to resolve the matter, was told on the phone all ok and if they send engineer againi I have to pay extra for what ?. I expect a qualified engineer to leave things in better shape, not worse. I would not recommend this engineer based on my experience.
5 augusti 2025
Svar från NIBE Energy Systems Ltd
Hello,
Thank you for taking the time to leave your review and share your concerns.
Following receipt of your feedback, we have reviewed your case in detail. You advised our Homeowner Care Team that you had noticed water running down into the spill cup following your service. In response, our team requested photographs from you and consulted with the engineer who attended your property to carry out the service.
The engineer confirmed that:
“The water in the catchment pot is a normal result of the recent service and is nothing to be concerned about.”
To provide further assurance, our Homeowner Care Team also discussed this with our Technical Team, who have confirmed that the catchment pot is specifically designed to collect water in this way. This is part of the system’s normal operation and does not indicate any fault.
If you have experienced any additional issues beyond this, these have not been reported to us, and we would be happy to investigate further if new information becomes available.
As part of our service visit, we complete a comprehensive 37-point inspection of your unit to ensure it is functioning correctly and to address any potential concerns ahead of the colder months. This is to help ensure the system is operating reliably and efficiently when you need it most.
Thank you again for bringing your observations to our attention. We remain committed to supporting you and your system, and we are here should you have any further questions or concerns.
Thank you for choosing NIBE.
NIBE UK Team
The engineer phoned before he arrived…
The engineer phoned before he arrived to give me a time and arrived then. He was polite and very friendly, as I struggle with health issues was very sympathetic to my needs. Top marks all around.
7 augusti 2025
The engineer was very knowledgeable the Nibe system on…
The engineer was very knowledgeable on the system and explained very well the filter
4 augusti 2025
Very helpful and nice workman
6 augusti 2025
he has been coming to oversee the heat pump since it was installed.
confidence in the engineer
30 juli 2025
Annual service of NIBE heat pump
Proactive scheduling of engineers visit. Thorough inspection / service of NIBE unit
31 juli 2025
excellent service
30 juli 2025
Omdöme utan inbjudan
Prompt timing and clear explanation on…
Prompt timing and clear explanation on service details
30 juli 2025
The engineer was so professional …
The engineer was so professional and helpful with the repair. He also adjusted some of my settings (of which I was unaware) to make the system more efficient.
21 juli 2025
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