Great agency with an excellent team. The staff are professional, supportive, and always willing to help. The clients are lovely to work with, and Newcross is one of the most organised companies I’ve c... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I'd like to give a big shout out to the young man on the A&E reception called Dean. He was absolutely fantastic. He was polite, professional and kept my brother and I regularly updated to my Mum's... Se mer
I have been working with Newcross Healthcare for almost four years now, and I can honestly say that my experience has been amazing. The management is very supportive, professional and approach... Se mer
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I live in a high widely populated area with loads of nursing homes. Newcross only offered me a few shifts then nothing for a year. They said they’d help and look into it but never did. What a huge was... Se mer
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Företagsinformation
Skrivet av företaget
Newcross Healthcare provides compassionate, professional healthcare staff to care homes, hospitals, and communities nationwide — 24/7
Kontaktuppgifter
48 Chancery Lane, WC2A 1JF, London, Storbritannien
- www.newcrosshealthcare.com
4,1
Bra
382 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was very swift and hit the target
It was very swift and hit the target. Nice job, great job.
5 april 2024
Omdöme utan inbjudan
Worst company communication ever
I worked for newcross several years ago before rejoining the NHS, they weren't brilliant but I had shifts at the time. I reapplied to join again and had my interview Feb 2024. The man that interviewed me told me that if I got as much done such as DBS form, three training modules etc I could be starting within two weeks depending on how quickly my DBS came back.
Since then I've had to email every couple of days to chase my application, I am consistently ignored and no further along the process.
The man that interviewed me was exceedingly attentive for all of a couple of days and has not responded to any of my emails chasing for further information. I can't log back in to training to do an extra bit before signing my contract, and despite multiple emails no-one is helping to sort out my access, which includes the online learning team and recruitment team - I've emailed all of them at least 4 times asking for help to log in for this.
I have never had a more frustrating or stressful application process- I work full time and wanted an extra shift every other week to try and make ends meet, its been 9 weeks since I applied and I could have joined another agency and actually have had shifts by this point.
Newcross you really need to sort out your communication skills, this has been the most frustrating experience of applying for a job that i really didnt want to have but needed.
I'd email the team to ask for my application to be withdrawn, but pretty sure at this point no-one would reply anyway.
5 april 2024
Omdöme utan inbjudan
Svar från Newcross Healthcare
Thank you for sharing your feedback regarding your recent application experience with Newcross Healthcare. We sincerely apologise for the frustration and stress you have encountered throughout the process. We understand the importance of effective communication and providing a smooth and efficient application journey for all our candidates.
We are sorry to hear that you have experienced delays and a lack of response after your interview. This is not the level of service we strive to provide, and we are disappointed to learn that your emails have gone unanswered. We understand that this has caused significant inconvenience and has impacted your ability to secure additional shifts.
We assure you that we take your feedback seriously, and we are committed to addressing the issues you have raised. I will send you a request for further information so that we can investigate this matter thoroughly to identify the breakdown in communication and take appropriate action to prevent similar situations from occurring in the future.
Regarding your access to the training platform, we apologise for the difficulties you have faced. Our online learning and recruitment teams will be notified of your situation, and once we have had a response for further information, we will ensure that your access is resolved promptly. We understand the importance of completing the necessary training modules and signing the contract in a timely manner.
We also understand that you have been waiting for a considerable amount of time, and we apologise for any financial strain this may have caused. We appreciate your patience and understanding during this process. If you would like to discuss your concerns further or require any assistance, please let us know, and we will prioritise your case.
We empathise with your frustration and disappointment, and we deeply regret the negative experience you have had. We value your feedback, and we will use it to improve our communication and application processes moving forward.
Once again, we apologise for the inconvenience and stress you have experienced. We appreciate your interest in joining Newcross Healthcare, and we hope to have the opportunity to rectify the situation and provide you with the service you deserve.
Great company to be working with
Newcross has helped me quite a lot as an employer through the past years.
For better or for worse i am quite thankful.
4 april 2024
Omdöme utan inbjudan
Worked for the company for over a year
Worked for the company for over a year. They refuse to pay SMP and they refuse to pay for worked shifts.
You cant ring anyone, they rely on a app and chat room that does not work.
Worst company i have ever worked for. All about money
27 mars 2024
Omdöme utan inbjudan
Svar från Newcross Healthcare
Hello Scarlett,
Thank you for taking the time to share your feedback. We understand the importance of maternity pay and want to clarify our policy regarding statutory maternity pay.
As a company, we adhere to statutory regulations and pay statutory maternity pay to employees who qualify under the established criteria.
While we empathise with your situation, we want to reassure you that our policy is applied consistently to all employees who meet the necessary requirements of statutory maternity pay.
If you wish to find out more about eligibility for statutory maternity pay, you can find out more by visiting the government website at https://www.gov.uk/maternity-pay-leave/eligibility.
In regards to communications, we have a dedicated live chat team who are available between 6am - 10pm, 365 days of the year. You can contact them via the app under help and support, where one of our experienced team will be ready and available to assist you. Additionally, we offer the option to call 24 hours a day for all queries that require an immediate response.
The company does not have work
The company does not have work, since when I registered, they have never been a shift available. Don’t waste your time with them guys, the company is horrible.
22 mars 2024
Omdöme utan inbjudan
Svar från Newcross Healthcare
Thank you for bringing to our attention the concern regarding the availability of shifts. We understand the importance of consistent work opportunities for our dedicated carers and nurses.
At Newcross Healthcare, we've been actively working on expanding our partnerships with NHS trusts, charities, and private providers across the UK. This strategic expansion is aimed at supplying staff to a broader network of healthcare organisations, thus creating increased opportunities for shifts in the upcoming weeks. We want to assure you that your feedback is incredibly valuable, and we're committed to ensuring that our staff have ample opportunities to contribute their expertise and care within our network.
Due to recent and significant new client wins that we expect to commence imminently, we anticipate a rise in available shifts in the near future. We truly appreciate your patience and dedication during this period of transition and growth.
We have sent you a request for more information so we can better understand the challenges you are facing and work towards a solution. Please know that we are committed to addressing any issues promptly and providing you with the support you need to succeed.
We look forward to your response and will do all we can to find a resolution.
Thanks so much William
Thanks so much William, I am not feeling well, 😔😢, you were so good and understanding, thank for your patience on alive chat,
I appreciate your support and help today, when I needed the most
15 mars 2024
Omdöme utan inbjudan
Ashcroft (Anchor) in Bradford was my… Team Work Excellent
Ashcroft (Anchor) in Bradford was my second work experience and from the Senior Nurse to HCA where team worker and it was a good experience working with them.
10 mars 2024
Omdöme utan inbjudan
Excellent in communication and support
Excellent in communication and support
14 mars 2024
Omdöme utan inbjudan
very helpful at all the times
14 mars 2024
Omdöme utan inbjudan
Prompt response and action in solving…
Prompt response and action in solving issues
13 mars 2024
Omdöme utan inbjudan
Delay in attending to concerns raised …
I have raised this concern for more than a month and nothing seems to be done. I'm constantly left with monty who is unable to address the situation. Its frustrating not to have an immediate avenue for quick response in a work place
13 mars 2024
Omdöme utan inbjudan
Svar från Newcross Healthcare
Thank you for sharing your concerns. We value your feedback and are committed to ensuring that your experience with Newcross is positive and fulfilling.
We have sent you a request for more information so that we can better understand the challenges you are facing. Our team is dedicated to supporting you through any difficulties and finding a resolution that meets your needs.
Please be assured that your satisfaction is our priority, and we are here to assist you.
Henry was helpful and got my issues…
Henry was helpful and got my issues sorted almost immediately.
11 mars 2024
Omdöme utan inbjudan
Very prompt in the reply and they made…
Very prompt in the reply and they made sure my problem is sorted
12 mars 2024
Omdöme utan inbjudan
Perfect communication
Perfect communication. Highly professional.😍😍😍😍😍🥰
11 mars 2024
Omdöme utan inbjudan
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