Cera Omdömen 671

Called us out ro replace a lock that was damaged on a sunday night out of hours , 45mins sorted from taking the call , 6 weeks later chased them every week on what was ment to be paymwnt on completion and have been lied to every week that it will be paid , worst company ever for promising things they cant deliver avoid at all costs
Very unhappy and out of pocket locksmith

I have two girls that come in regularly for me. They are brilliant and will do anything for you. One of them I have for an extra 3.5 hours a week to help me go anywhere or help me to tidy up and things like that. They are just the best people that I can begin to say without telling you their names and things like that

Good company, never let you down, great app addition allowing you to read what care has been given up to 4 times a day

Excellent care, compassion and communication with my mother in law, her son and myself (daughter in law). The care providers know their clients personally and will if time allows sit and chat and go that extra mile…or 5 minutes. We are always informed of any issues involving the client very quickly. I already recommend this service to my friends who are also looking after their own parents.

The carers are very hard working, friendly and efficient. The only issue they face is the timing of calls, usually due to issues beyond their control. They are sometimes too late or early for meal times , or may have been delayed on a previous call.

Some of the carers are great and understand the needs of each client. They do the job with care and respect of each client. However there is a few that spoil that caring that should be given was and is expected. Including an incident when my aunt was unfortunately admitted to a care home because of her deteriorating health, and her last visit from your carer was appalling , unkind, disrespectful,bullying and humiliating to my aunt.

Thank you to all carers who have provided care and support to my Mother, Janet in Ashby-de-La-Zouch for the past 2 years, with special thanks to Jasmine and Megan! Thank you also to local office staff, especially Jo and Michelle who were always professional and extremely helpful when I called. I would highly recommend this service provider for anyone requiring help and support in their own home. Thank you.

Both myself and my mum have a good relationship with her normal carer's. Sometimes problems occur when different carer's go ,mum does not know them and they don't know her needs,and this worries her.

The carers who come to me are kind, caring. Able to have a nice chat to them and laugh too. Can cheer you up, especially if you've had a bad day. Help if they can with anything may need doing.

Excellent all round service including outdoor office back up

On changing from previous care providers, Cera Care arbitrarily changed my call times and stopped my visits to my elderly confused mother, because they " were too busy during the changeover period".

All the main carers mum has are very efficient and caring. They go out the way in many ways . Would like to thank them for the good service they provide

This company has been looking after my nan. We live in Rhyl and never heard of this company in Colwyn Bay but its the Best thing we ever did was make this move for the carers to come and see my nan. She is able to live comfortably in her own home. She has a carer called Az that she really likes. She says hes a lovely young lad and he always gives her respect. The other carers are brilliant with my nan too. They are all professional. If it wasnt for them then my nan would not be able to be at home. Thankyou to the management team that accepted to have my nan and thankyou to all of the amazing carers out there.

I am able to check how my mum is doing whenever I want, which is very reassuring

This company is very good. carers are compassionate and very caring friendly people working at very high standards. Management listen and help staff in a very positive manner.

Cera/Premier Conwy have been caring for my Dad for 3 years now, in his home, and have recently stepped up their care as his needs have increased.
I cannot praise them enough, all the visits happen to schedule, and my dad is very well looked after.
Many of the carers go above and beyond and have a great bond with Dad. I am not local, and often they are Dad's main contact with the outside world. They keep him well hydrated, ensure that he has taken his pills and has eaten something. They will help will many things - including putting new batteries in the remote!
The management team are accessible and very helpful.
These little things really matter, and keep Dad happy in his home for now.
The app helps me keep up to date with each visit report. I simply don't know what I would do without them.

Excellent, caring staff.

Regret to report that our experience of this provider to us of 2 carers 4x a day is that it is led by its own needs rather than those of its clients. Care provision has been consistently erratic and inconsistent in rota planning and timekeeping, and we have had repeatedly to model care needs to a large pool of carers, and intervene. We have in consequence felt unable to plan the simplest things day to day such as mealtimes, and on occasion felt exhausted by supporting the carers (most of whom have been charming, and wanting to help). Further, the carers’ work in our home has been frequently disrupted by their handlers’ intrusive calling the carers about their deployment which is discourteous to us. Finally, the carers have sometimes blamed extremely early or late attendance on other service users who are no business of ours. We have concluded that using this service is not a helpful or sensible way to run down our life savings. The service was, for a fee, brokered by Brighton and Hove City Council. When our concerns have been raised there, we have been told that other providers can be approached, but also, astonishingly, that we should not necessarily expect a more reliable, client-centred service.

After my Dad's stroke, care was arranged by the hospital for 3 times a day. I cannot praise enough how lovely every single one of the carers were. Always a friendly face, time for a chat and general reassurance. Helped with cooking, washing up and giving medication. Thank you

Mum has been in Cera Care for over a year now and I've been continuously impressed by the team that visit. They are all friendly, kind and help Mum meet all her needs. Communication with the office has been efficient and when we encountered issues with one 'bad apple' carer, the matter was swiftly resolved. The carers whose number I have have always been efficient and show Mum great care and consideration and allow her to keep her dignity. I was initially worried as often stories of care companies are not the best, but that's not the case here. I'd highly recommend this team.