Trinity Homecare Omdömen 30

I am grateful for the opportunity to have rented from this company. The dedication and professionalism that Mrs. Crystal has shown has been amazing, Their maintenance is top notch.
I have rented from this company for the past 10 years and never once have they not responded with-in a day to my request for maintenance or anything regarding the property.
GREAT PLACE TO LIVE.

My mother is under the care of Trinity Homecare who have always gone above and beyond. She recently had a fall and Charlotte went out of her way to make sure she was safe, looked after and that she communicated with the relevant people. I can't thank her and the team enough for their diligence and consideration. Thank you as always.

We recently used Trinity Homecare for live-in care for my terminally ill mum, who had a very short prognosis. From the very first point of contact, the company was incredibly professional, compassionate, and responsive. They moved swiftly to assess our needs and had everything arranged within a very short time, which was a huge relief during such a difficult period.

The carers they provided were absolutely wonderful — kind, gentle, and deeply respectful. They treated my mum with great dignity and provided not only excellent care but also emotional support to our family. Their presence gave us peace of mind and allowed us to focus on spending quality time with her.

I cannot thank Trinity Homecare and especially Hamdi, Jeanette and Stacey enough for their support during such a heartbreaking time. I would highly recommend them to anyone in need of live-in care.

I first got in touch with Country Cousins (Trinity Homecare) approximately 6 months ago. We have not used their services or met any of their care staff as the needs and wishes of my elderly parents have changed. I have had numerous conversations with their Client Service Advisors over the months. They have always been very helpful, patient and empathetic as our family circumstances changed. I would not hesitate in turning to them for support if needed in the future.

My Dad, aged 86, had a stroke on the 13th of January and diagnosed with alphasia. He was in hospital nearly 2 weeks and a care package was put in place for his return to home from a different provider.
I rung Rachel from Trinity Home care last Thursday or Friday and she was very helpful, understanding and gave myself good advice.
Rachel arranged an assessment for Tuesday the 11th of February, which was very fast work.
The assessment went well today with Karen, my Dad and myself via WhatsApp video call.
His care will start from tomorrow.
Thank you so much. We appreciate all
your hard work 💪

I contacted Trinity Care as I was in urgent need of support to assist with my daily needs.

I spoke with Jamie, who advised that he would need to speak with his supervisor and get back to me.

I didn't hear back from Jame that day, and so continued my search elsewhere.

Jamie did however, call back the following day. He was unable to assist me further as I live outside of their catchment area, but what impressed upon me, was the fact that although, it was of no benefit to him, Jamie not only took the time to notify me, but also provided me with a website with a list of other Homes to try.

I think consideration such as this is worthy of attention and it is for this reason that I am leaving a 5 star review.

My parents have deteriorated hugely under the "care" of Trinity in Marlow in just 2 months. My 87 year old mother was admitted to hospital by ambulance for severe malnutrition and dehydration - Trinity's response is they were not asked to monitor this. This is unbelievable. My mother is now in respite care recovering after a week in hospital. We have had a catalogue of complaints and incidents with them too long to list here. We assumed because of their high prices they provided quality care. This is not what we found. We have found them uncaring, disorganised and driven soley by profit.
I don't know how long this review will remain up before Trinity try and remove it again.

The live-in care provided by Trinity since August 2023 has been exceptional. Winifred and Adetutu are professional, trustworthy and thoughtful carers who consistently go above and beyond to ensure that my parents are not only safe and well cared for but are living enriched lives. We have the utmost respect for Winifred and Adetutu’s diligence and attention to detail in all matters, their genuine concern for my parents’ well-being and enjoyment of life, and their intelligent and perceptive understanding of my parents’ complex needs and behaviours. Their Live-in Care Manager, Carly, is an excellent communicator, very approachable and inspires confidence.

Very reliable and caring service - my mum had already shown signs of getting better after only 6 weeks of daily care from Trinity . They are very attentive, professional and provide a thorough service with clear channels of communication.

My mother has been visited by carers for the past 18 months, initially four mornings a week and now, every morning and evening. Every carer has been conscientious, carrying out their duties with a smile and always offering advice to Mum and the family.
The staff at HQ maintain the very high standards they set themselves. As a result of concerns raised by carers last week, an email was sent to Mum’s surgery asking if could I speak to a doctor which happened Monday morning. Today I had a very helpful conversation with Rebecca, setting up Mum’s carers to handle her medication. Trinity couldn’t have done more. They have made things so much better for Mum - and me! It’s good to know that they are always there to offer support and advice.

Regular, efficient, caring staff. Deliver high quality care tending to mum's individual needs and enabling her to remain in her own home.

The care we received from Trinity was of a very high standard . Despite a few hiccups in the beginning we were very pleased with the service we received. In particular we would like to mention Rebecca, whose care was exceptional. She was always kind , thorough and very supportive. Caring for vulnerable people is not an easy job and we give credit to Rebecca and the other carers who made things a little easier for us as a family and more importantly for my mother .

We have used Trinity Homecare for some years to find help for my mother. Jola, our area manager, is an excellent communicator and they really listened to our needs. My mother has now had several live-out carers and 2 live-in carers all of whom have been extremely kind and caring. We are extremely happy with the service we have received from Trinity and we highly recommend them.

From the point of contacting Trinity Homecare through the assessment of care needs to the delivery of the care the experience for both my mother and I has been excellent.

This professional care organisation enabled our mum to remain living in her own home as she chose happily and safety. They worked well as a key part of the wider team which included the family and GP. They met the challenges of supporting a person with dementia who was often oppositional, with front line carers supported well by seniors. Thank you Trinity, you enabled our mum to live the life she chose. X Lisa

Trinity Homecare were excellent. All the staff, carers and managers were polite, kind and keen to do as much as they could to help out. Would definitely recommend them and will use them again when the need arises.

Trinity Homecare looked after my lovely Mum for the last 22 months of her life. The care they gave her was exceptional; in fact my husband and I said it was ‘gold standard’, and largely down to the quality of the staff they employ - carers who are well-trained, great at problem-solving, compassionate, friendly yet professional and really do care deeply about their clients. Over her last five years and many times in and out of hospital, we had experienced various other care agencies visiting Mum and some were good and others not so good, but none of them were as good as the Trinity Homecare agency. They work as a team, taking particular care of the clients wishes, but also building good relationships with the family too. There are regular reviews to check how things are going, and tweak the care plan as required. The wonderful ladies who visited my Mum felt like friends to her, always brought a smile to her face, and were such a support to me too as I sat with Mum in her final weeks. When the CHC for end-of-life began, it was seamless - it was a blessing to us that Mum was able get her wish of remaining in her own home and having her much-loved familiar carers with her right to the end. People she trusted and felt comfortable with, rather than strangers. Their knowledge and experience is second to none.
I have no hesitation in recommending Trinity to anyone who is looking for great care at home for their relative or friend.

I don't normally do reviews but in this case its a no brainer as Trinity Homecare are absolutely amazing. They visited my mother 3 times a day to help my dad care for her, as her dementia had got worse and she needed 24 hour care. Every single member of staff that visited was kind, helpful and unbelievably compassionate. They were never late, always cheerful, treated my mum like an individual and not a 'patient' and on many occasions went above and beyond their duty of care. My dad was extremely happy with all the Trinity staff and considered them so trustworthy that he had no problems popping out and leaving them in the house with mum. Unfortunately dad recently passed away, meaning that mum needed to move into a care home but I will never forget how happy they were together at home with the care of Trinity. I can't say one bad word against them and can not recommend them highly enough.

I have no hesitation in recommending Trinity for in home care. The organisations is responsive and efficient and has high standards. The carers my husband has are well trained, compassionate, caring and extremely capable. Their experienced practical and emotional support is invaluable.

The carers at Trinity were exceptional. Our 92 year old mum was reluctant to have strangers caring for her, but within days of them starting, she was looking forward to their visits. They showed care and love, and were dedicated to mum's well being and comfort. Responsive and very responsible they were wonderful for her. We would recommend Trinity every time!