Neptune - Weybridge Omdömen 

Always welcomed and service excellent

Warm welcome, and customer care. The store is extremely well decorated and creates an appealing ambiance especially in the approach to Christmas. Very happy with the products purchased so far.
Thank you Fiona for looking after me yesterday!

We bought a Olivia 3 seater sofa, matching chairs and bar stools in 2016 and has basically fallen apart after 10 years. The springs have broken, the stitching has fallen apart and the fabric has worn out. We are told the warrantly does not cover the item as has since changed to lifetime warrantly on frames etc. I would expect a sofa at this price level to last longer.

I would like to acknowledge that the customer service we have received from Chris has been excellent throughout, and I am grateful for the efforts made to arrange for an upholster to carry out the necessary repairs.

Unfortunately, the experience has highlighted some significant concerns about the quality and construction of the sofa. Three broken springs have now been repaired, and we were advised that they had been held in place by plastic clips which had themselves broken. In addition, the wear and damage to the sofa fabric could only be addressed through a repair, which has unfortunately left a noticeable difference in the fabric colour and appearance.
It is disappointing that a sofa of this price and from a brand such as Neptune has experienced these problems with both its construction and fabric. Whilst the service and willingness to help have been excellent from Chris, the product itself has fallen well short of the quality and durability I would have expected.

I am therefore left with mixed feelings. I cannot fault the customer service, but I do feel that the quality of the sofa has been a real disappointment.

Superb range of stock with ever so friendly and knowledgeable staff

Kady was very helpful and went through lots of different items with me. She arranged a lovely faux floral arrangement for me which i purchased. Very happy

I called the weybridge store after an issue with an online order saying it wouldn't be delivered until September (it's July). Sophie was so helpful. She cancelled my order for me, found the item I needed in store and had it gift wrapped and ready for collection that day! Thank you for the excellent customer service ☺️

Josh helped me locate spare handles for an x-display Neptune Kitchen I’ve purchased from another store. That store couldn’t help, nor could head office, the outlet store (where I had purchased supplemental units), or other stores I had phoned. I struck lucky in Weybridge. Josh recalled that the handle had changed names, and located the new name and product details. It resulted in a small sale, but a very happy customer!

The best quality furniture! So happy with my chairs. Also the team in Webridge is excellent!! Sophie contacted me to offer support, although I made the purchase online and was very helpful for small purchases I made afterwards!

Its been a wonderful experience working with Fiona, a designer from the Weybridge store. From our first meeting right through to delivery and beyond, she has been so supportive and patient, even though our scheme was only a small one. Her creativity, ideas on design and themes brought everything together from options of colour, through to which sofa and chairs would work best in the space. I am delighted to recommend Fiona and the Weybridge store - Fiona, you made the experience so enjoyable and the end result is just great!!

Delighted with my recently installed blinds!
Fiona & the team from Neptune were so friendly & helpful & responded quickly to any questions.
The lead time for the measuring company was pretty long I won’t lie but thankfully Fiona managed to turn around the install timeline to speed things. I opted for the Roman blinds in Natural Linara, a beautiful weave, very soft & excellent quality.
The fitters were amazing, in & out in no time & very professional.

The staff at Neptune Weybridge are absolutely fantastic and go the extra mile in helpfulness.
I recently ordered a Brompton floor lamp through the store. They gave me an accurate expected arrival date and contacted me on its arrival. In store they assembled it and on my request displayed it in one of their room sets so I could check it out in context.
The floor lamp is beautiful, just what I hoped. And I have gone away very happy with my purchase and with the service I received in store.
Excellent store, beautiful products.

Really helpful staff who sorted my issue with head office & organised a replacement free of charge. V friendly & efficient in store which is in marked contrast to my experience in the Guildford & Wimbledon branches recently.

UPDATED
Following my earlier very negative one star review regarding Neptune mat emulsion I've had excellent customer service from Chris at the Weybridge branch. I've been given a full refund and my concerns have been passed to Neptune Head Office for their comment.
In MY experience, the paint isn't as durable as I believe it should be. That said, the colours are absolutely stunnjng and coverage is amazing. Worth taking a look if you're looking for something a little different from the standard brands.

I recently bought bedroom furniture from Neptune in Weybridge and had a very positive experience. Sophie was extremely helpful in-store and was welcoming and knowledgeable. The furniture is lovely and I’m delighted with both its design and overall quality.

Popped in to get advice on artificial flowers. Great selection and knowledgeable staff and came away with lots of ideas. Great service! Would highly recommend.

Nicole our kitchen designer, Darren & Jake our installers were incredible. They brought our dream kitchen to life, they formed a key part of the build, assessing progress and ensured every detail was to perfection, making onsite tweaks to ensure everything came together which was extremely rewarding. Thank you!

Great furniture thanks so much

Excellent customer service - the staff went above and beyond.
We have been using the Weybridge branch for several years and based purely on this transaction alone I will never go elsewhere. Sophie Elkin is a credit to your organisation.

The furniture is beautifully designed and crafted, staff in the stores are knowledgeable and helpful and the delivery team are punctual and couldn’t be more helpful. Highly recommend Neptune.

It’s always such a pleasure shopping at Neptune Weybridge. The team are incredibly friendly, helpful, and knowledgeable. The support and advice we’ve received from Sophie, Fiona, and Josh has been remarkable and is one of the main reasons we keep returning. Highly recommended!