Neptune - Hailsham Omdömen 161

As promised our kitchen has been transformed, we are delighted with the result.

From the moment we met Lottie in your showroom, we have been very impressed with how professional, efficient & friendly everyone involved has been.

A big thank you to Lottie, Craig & Dean ( fitters) & Chris who fitted the Quartz work top for making it a seamless experience.

Great atmosphere, was offered coffee. Found what I wanted, got it beautifully wrapped.

The welcome on entering
Free coffee
Shop beautifully displayed
Parking available
Offer of free bag

Neptune Hailsham are always superb. The products are excellent and the staff super friendly,kind and supportive. Always a pleasure and I greatly look forward to going every time.

Staff were very courteous and helpful from beginning to end. A wonderful experience.

From visiting the store to receiving the lights was superb. Fantastic customer service and such a quick delivery. Lights look fab in my lounge.

Products made with the greatest care from people who really care.

speedy service and very nicely presented gift card, only reason I didn't give 5 stars is when ordering there was a message section but not message was added to the gift card

Being able to visit the showroom at Hailsham where we are always greeted with a warm welcome. The helpfulness of the staff and their knowledge of the products is rare these days and makes shopping a real pleasure.

The team are always very warm and welcoming at the Hailsham branch, on the day that I visited Lucy, Lottie and Katie all shared product knowledge and talked me through new season items, all three of them are a credit to the business, I will be returning.

Good customer service. Very welcoming. One of my favourite shops.

Neptune in Hailsham, were extremely efficient, and mended my dishwasher door in double quick time. I rang them on Wednesday afternoon and by Thursday afternoon The engineers had been and had fixed it to work beautifully again. I even got a call from the manager. It was a very good service. As it was only a week until Christmas Day, I was very concerned that we were maybe without a dishwasher working for the Christmas period.

We love our Neptune Kitchen, and it’s very reassuring to know that we have the backup of Neptune in Hailsham.

We had a beautiful kitchen designed and fitted by Neptune Hailsham
Lottie the kitchen designer was so helpful and knowledgeable
She listened to all our wants and needs and designed a kitchen that was just perfect
The fitters Craig and Dean were so skilled
Communication was fabulous and it was reasonable priced for the amazing quality and workmanship
We wouldn’t hesitate to recommend Neptune in Hailsham

Neptune staff are always great in our experience and Joe and Paul, who delivered our furniture yesterday, are no exception - friendly, professional and very ‘can do’. And we love everything they’ve delivered!

I always enjoy visiting Neptune’s showroom and store in Hailsham because there is warm and welcoming atmosphere. Inspiring room displays showing the extensive Neptune products and design possibilities. This Sunday Shannon & Katie made my visit a pre Christmas treat, as I revelled in the bustling , cheery atmosphere. Dogs always welcome too!

Hailsham Neptune is just one of those shops where the customer really does come first; the staff are friendly and courteous and if they do not have the answer to your query, they will do their best to find the answer "on the spot"

Helpful customer service, always with a smile 👍🏽

Popped into Neptune Halisham for a flying visit, received such a warm welcome from Rachael, Katy & Shannan. Best Neptune store I’ve been in, will be back, thank you.

We recently completed a Neptune kitchen project, and the experience was outstanding from start to finish. Our designer, Lottie Simmons, truly listened to our ideas and provided constructive input throughout the process. There were many iterations, but Lottie was always patient and helped us finalise a beautiful design that complemented the space—even though the room hadn’t been built yet!

The installation team, Craig and Dean, were exceptional. They are true perfectionists who worked tirelessly to ensure every cabinet and fixture was installed flawlessly. Despite numerous challenges with our construction, they returned several times, travelling long distances to complete finishing touches. Going the extra mile, they even crafted and installed a window sill from an offcut of our oak counter and adjusted pantry cabinets when our new fridge turned out to be slightly too tall. Their skill and dedication were second to none—I can’t recommend them highly enough.

The Dekton counter installation was also impressive. Fitting it around an existing AGA with a new glass backsplash was no easy task, but the stone installers handled it perfectly.

After we moved in, Neptune sent Mitch to refinish all the cabinetry. In one very long day, the entire kitchen, pantry, and laundry were repainted to perfection, leaving everything immaculate. Finally, six weeks after settling in, Lottie and Lucy visited to style and photograph the spaces. They did a beautiful job and left us with plenty of design inspiration.

Although our main construction project had its share of issues, none were related to Neptune. Our experience with Neptune was fantastic. The team worked around every challenge with professionalism and care. We couldn’t be happier with the result and highly recommend Neptune and everyone we worked with over what became a two-year journey!

Lottie, Lucy and the wider team at Neptune - Hailsham are simply brilliant. They have solid knowledge on what works from an interior design perspective and share their opinions in a kind and considered way. Their shop brims with beautiful design ideas. We have recently bought from them and will return. They are trusted design professionals.