Neptune - Chichester Omdömen 

291
TrustScore 5 av 5

4,8

Drayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Se mer

Betygsatt 5 av 5 stjärnor

The staff are excellent. So helpful and friendly. Got exactly what I needed ordered and delivered super quickly. Fabulous- thank you for such top notch customer service

Betygsatt 5 av 5 stjärnor

We are delighted with Neptune for a whole range of reasons however the exceptional level of service received within the store (Chichester for us), from customer services and the delivery teams i... Se mer

Betygsatt 5 av 5 stjärnor

Kitchen delivered on time with great care and consideration from Lee & Craig. Great communication and service from the whole team so far


Företagsinformation

  1. Möbelaffär
  2. Möbelaccessoarer
  3. Trädgårdsmöbler
  4. Inredningsarkitekt
  5. Butik med kökstillbehör
  6. Butik med vardagsrumsmöbler

Om Neptune - Chichester

Skrivet av företaget

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Kontaktuppgifter

  • Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Storbritannien

  • 01243 904417

4,8

Utmärkt

TrustScore 5 av 5

291 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(291)

2 209 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Lovely store (w Sussex) very helpful…

Lovely store (w Sussex) very helpful professional and friendly staff.

2 mars 2026
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Hi Lissa

Thank you very much for the lovely review! We look forward to seeing you back in store soon

Best regards

Howard & the Chichester team

Betygsatt 5 av 5 stjärnor

Howard’s customer service has been…

Howard’s customer service has been excellent!

23 februari 2026
Omdöme utan inbjudan
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Thank you so much Tara, that's really lovely of you to take the time to feed back.

Hope to see you again soon,

Gemma and the Team at Neptune Chichester

Betygsatt 5 av 5 stjärnor

I want to buy everything!

I want to buy everything!

29 januari 2026
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Hello Vivienne,

We hope you can pop by again soon to add to your Neptune collection!

See you again,

Gemma and the Team at Neptune Chichester

Betygsatt 5 av 5 stjärnor

Staff were friendly

Staff were friendly, knowledgeable and helpful

22 januari 2026
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Thank you Jim, glad the team were able to help!

Best wishes,

Gemma and the Team at Neptune Chichester

Betygsatt 5 av 5 stjärnor

Staff are always helpful

Staff are always helpful, they are great with advice, and often offer you a coffee.

19 januari 2026
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Thank you B Fisher!

We hope you can visit again soon and show us how the paint looks!

Best wishes,

Gemma and the team at Neptune, Chichester

Betygsatt 5 av 5 stjärnor

Another positive shopping experience at…

Another positive shopping experience at Neptune Chichester. We visited to purchase dining chairs and Jenny and the team were very helpful, bringing the chairs out, making coffee and letting us seat-test without any pressure to make a decision. We left very happy with our purchase and Jenny made the ordering process very simple. She advised us on other products to maintain our existing Henley furniture. Best of all…our large German Shepherd was made very welcome and fed treats - another fan of shopping at Neptune

17 januari 2026
Omdöme utan inbjudan
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Hi Fran,

Thank you so much for your lovely review and your kind words. The team loved having you visit, with your lovely dog of course! We hope to see you again soon.

Best wishes,

Gemma and the Team at Neptune Chichester

Betygsatt 5 av 5 stjärnor

Lovely friendly staff

Lovely friendly staff. So helpful

15 januari 2026
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Hi Penny

Thank you so much for the lovely review. We look forward to seeing you in store soon!

Best regards

Howard & the Chichester team

Betygsatt 5 av 5 stjärnor

Thank you

Even though I my query was rather 'off-the-wall', Eden was patient, charming and most helpful. Altogether a very pleasant experience. Thank you Eden._

7 januari 2026
Omdöme utan inbjudan
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Thank you very much for your lovely feedback, we're so pleased we could help and advise.

Hope to see you again soon,

Gemma, Eden and the team at Neptune, Chichester

Betygsatt 5 av 5 stjärnor

Excellent service

I visited the beautiful Neptune Chichester store last Saturday with my father who was looking for a present for his daughter in law. When I asked for some help Eden went above and beyond in the service and support that she gave us both. Thank you

6 december 2025
Omdöme utan inbjudan
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Dear Mrs Roger,

Thank you so much for taking the time to let us know about your visit to our Chichester store. We hope you can pop in and see us again very soon.

Best wishes and Merry Christmas,

Gemma and the Team at Neptune, Chichester

Betygsatt 5 av 5 stjärnor

If I could give ten stars I would

If I could give ten stars I would. This beautiful store is laid out in such an inspirational way. The welcome and offer of coffee whilst you wander from room to room makes you feel as if your visiting a friends home. There is always help and advice when you need it nothing is too much trouble from choosing a paint colour designing a room or in my case help with simply decorating a coffee tray and two vases with a few seasonal festive ideas, I have a whole house to decorate and furnish and Neptune will be my first port of call. Thank you.

27 november 2025
Omdöme utan inbjudan
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Hello Mary,

Goodness what a lovely review - thank you so much! It's been a pleasure helping you with new ideas, and look forward to your visit again soon. You're always welcome for a cuppa anytime.

Best wishes,

Gemma and the team at Neptune, Chichester

Betygsatt 5 av 5 stjärnor

Super helpful assistants

The shop was very busy but stall took the time to look in stock and then when they couldn't find ordered in for me xx

27 november 2025
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Hello Teresa,

Thank you so much for your kind words, hope you can pop in to see us again soon!

All the best,

Gemma and the team at Neptune, Chichester

Betygsatt 5 av 5 stjärnor

Wonderful product, friendly staff

After many visits and a lot of deliberation and indecision, we chose what have proved to be the perfect sofas. They are well made, incredibly comfortable and a beautiful colour. Over the course of our visits, we were helped by a variety of staff members. Every one of them was patient, informative and, most of all, friendly. At no point did we feel pressured to buy, or that we were being ‘sold to’. We will definitely shop here again and would thoroughly recommend to anyone.

20 november 2025
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Hi Sarah

Thank you so much for the great review. We love what we do so that's great to hear, everyone will be delighted!

We look forward to seeing you again soon.

Kind regards

Howard & the Chichester team

Betygsatt 5 av 5 stjärnor

Fabulous service and hospitality today…

Fabulous service and hospitality today at Neptune, Chichester, especially from Karen! Really pleased with our purchases for a friend’s birthday, which she will absolutely love!

14 november 2025
Omdöme utan inbjudan
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Hello,

Thank you so much for your kind words, it really is appreciated. We hope your friend liked her gift!

We shall look forward to seeing you again in store soon.

Best wishes,

Gemma and the team at Neptune Chichester

Betygsatt 5 av 5 stjärnor

Neptune is a complete experience

Neptune is a complete experience. You can see everything that interests you in a well visualised context. The people there don’t seem like staff, they just want you find what is right for you. There is no pressure, just lots of pleasure.

10 november 2025
Omdöme utan inbjudan
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Hi Graham! Thank you for taking the time to leave us your 5* feedback. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott

Betygsatt 5 av 5 stjärnor

I have shopped at the chichester shop…

I have shopped at the chichester shop for years. The staff go beyond in assisting no matter how small your purchase might be. Ive just purchased a kitchen table, 4 chairs, à bench and 2 bar stools. The experience from start to finish was fantastic. The helpful design advice from staff is invaluable. It wasn’t the cheapest option I looked at but it has exceeded my expectations.

23 oktober 2025
Omdöme utan inbjudan
Logotyp för Neptune - Chichester

Svar från Neptune - Chichester

Hi

Thank you for the lovely review! It's great to know that we were able to help & we look forward to seeing you back in store soon.

Best regards

Howard & the Chichester team

Betygsatt 5 av 5 stjärnor

Jenny Brooks - making buying a pleasure

Jenny Brooks who I had originally met in your Chichester shop some time ago and where I saw the Ardingly Desk. Jenny had been very helpful when I was there so I contacted her by phone once I had made the decision to buy the desk, she went out of her way with information and advice with the purchase - an exceptional service for which many thanks.

20 oktober 2025
Omdöme utan inbjudan

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