Couldn’t have asked for better service … Patsy went above and beyond to sort out the dinner service I wanted the same day ! Arrived at the shop with it all ready for me and carried to my car!!! Than... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We recently had a kitchen and utility room designed and built by Neptune. Matt Sowerby designed us a beautiful kitchen - he had lots of good ideas and some great suggestions and tips. There were a... Se mer
Företaget har svarat
We visited the Chesham show room which had the differed ranges of kitchens on display which we found very useful. We selected a Neptune kitchen as we liked the idea of the life time guarantee. Also we... Se mer
Företaget har svarat
So impressed with this lovely store. We bought a kitchen and it is so well made and the design service was top drawer. Jodie left no stone unturned and was not at all pushy but considered what was in... Se mer
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Företagsinformation
- Möbelaffär
- Möbelaccessoarer
- Trädgårdsmöbler
- Inredningsarkitekt
- Butik med kökstillbehör
- Butik med vardagsrumsmöbler
Om Neptune - Chesham
Skrivet av företaget
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Kontaktuppgifter
Canada Mill, Amersham Road, HP5 1NG, Chesham, Buckinghamshire, Storbritannien
- 01494 398472
4,7
Utmärkt
288 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Couldn’t have asked for better service…
Couldn’t have asked for better service … Patsy went above and beyond to sort out the dinner service I wanted the same day ! Arrived at the shop with it all ready for me and carried to my car!!!
Thank you Patsy and Neptune
20 maj 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Neptune Chesham
Popped into Neptune Chesham for an extra Chichester handle. Such amazing service the lady who helped us was simply great. We had a lovely chat about all things Cotswolds. Just wanted to say Thank you
25 april 2026
Omdöme utan inbjudan
Svar från Neptune - Chesham
Dear James, thank you for your lovely review. We’re so pleased to hear you received such wonderful service during your visit to our Chesham store, and that the team member who helped you made the experience so enjoyable. It’s always nice when a simple visit turns into a lovely conversation as well. We truly appreciate you taking the time to share your feedback.
All my best,
Amy at Neptune Support Office
Absolutely wonderful experience at this…
Absolutely wonderful experience at this Neptune. Missy was super helpful with our kitchen and all the staff were friendly, engaging and great fun. Could not recommend highly enough. Thank you Missy for all your expertise.
18 april 2026
Omdöme utan inbjudan
Svar från Neptune - Chesham
Dear Alexandra, thank you for your lovely feedback. We’re delighted to hear you had such a great experience and that Missy was able to support you so well with your kitchen plans. It’s wonderful to know the whole team helped make your visit enjoyable and engaging.
We really appreciate your recommendation.
All my best,
Amy at Neptune Support Office
I recently ordered 4 stock barstools
I recently ordered 4 stock barstools, a very last minute purchase which I needed ASAP. I was helped by Emily at the Chesham store, who went above and beyond to make this happen for me, the service was exemplary. Emily was charmingly cheerful and helpful.
Ian Olley
9 april 2026
Omdöme utan inbjudan
Svar från Neptune - Chesham
Thank you for your kind feedback, Ian. We’re so pleased to hear Emily was able to help you in the Chesham store and make your last-minute order happen smoothly. It’s wonderful to know her cheerful and attentive service made such a positive difference to your experience.
All my best,
Amy at Neptune Support Office
Misleading promotional headlines!
When running a promotion with the headline £20 off when you spend £50 it's very misleading when the terms and conditions are in minuscule writing and the products excluded lack transparency. If a company is going to email me as a regular customer I would appreciate honesty rather than misleading headlines! I wouldn't have visited the store if the promotion had not been so misleading.
11 april 2026
Omdöme utan inbjudan
Svar från Neptune - Chesham
Dear Paul, thank you for taking the time to share your feedback. I’m sorry to hear the promotion felt less straightforward than you expected when visiting the store.
We do provide the full terms and conditions, including any exclusions, alongside our offers so customers can see all the details before taking part. That said, we understand how important clarity is, and your comments are really helpful for us to consider when reviewing how promotions are communicated, including making terms clearer moving forwards.
We appreciate you being a regular customer and are sorry this experience didn’t feel quite right on this occasion.
All my best,
Amy at Neptune Support Office
Indulge and enjoy
Lovely products and a very good price-in the sale. Feels like spring has arrived with a tall vase for one bloom and candles for the long evenings in the garden.
30 mars 2026
Svar från Neptune - Chesham
Dear Erika, thank you for sharing your experience. We're so pleased you found something you love in our sale and that it’s helping bring a touch of spring to your home. Your choices sound perfect for the season!
All my best,
Amy at Neptune Support Office
Poor quality textiles and customer care
I am a long-standing customer of Neptune, but my recent experience with the Neptune store in Chesham has been incredibly disappointing.
I purchased a wool throw (original RRP £320) which has bobbled and pilled so severely within 8 months of normal use that it is now unsightly. When I reached out to the store, I was told that this is a "natural characteristic" of the wool. More concerningly, the store leader stated they wouldn't recommend a replacement because the same thing would likely happen again—effectively admitting the product is not durable.
Despite this admission and the clear failure of a premium item well within its first year, Neptune has refused to offer a refund, exchange, or even a credit note, hiding behind "sale item" policies that do not override consumer rights for faulty goods.
I expected much higher standards of both craftsmanship and customer care from a brand like Neptune. I would advise others to be very cautious when purchasing their textiles.
9 mars 2026
Omdöme utan inbjudan
Svar från Neptune - Chesham
Good Morning,
Sorry to hear of your experience.
Please reach out to me on Jamie.Papworth@Neptune.com
Kind Regards,
Jamie
My favourite shop ….
Fantastic service from purchase to delivery. Great communication and excellent service. Amazing quality products. Highly recommended.
13 februari 2026
Omdöme utan inbjudan
Fantastic service from Chesham team
Fantastic service over several months from Laura and Patsy in the Chesham store. Laura spent time to help me with room design, listening to the needs of our family and making great suggestions on colours, product and textures. We are delighted with the end result in the rooms we have done so far. Outstanding customer service in store and followed through right to the multiple deliveries of products where the delivery teams have been excellent in all cases.
24 februari 2026
Svar från Neptune - Chesham
Thank you for your fantastic feedback!
We’re so pleased to hear about your experience with Laura and Patsy at our Chesham store. It’s great to know Laura took the time to understand your family’s needs and support you with colours, products and textures to achieve a result you’re delighted with.
We’re also glad the high level of service continued through to delivery. We truly appreciate you taking the time to share your experience and look forward to welcoming you back soon!
Fantastic delivery service
Fantastic delivery service from Sean and Josh, again! Everything putin place and they took great care in ensuring we understood product care instructions etc. very nice guys who go out of their way to complete the purchasing experience in such a positive way - thank you!
17 februari 2026
Omdöme utan inbjudan
Svar från Neptune - Chesham
Thank you for the fantastic review! We’re so pleased to hear Sean and Josh took great care with your delivery and made everything clear and easy. We’ll be sure to pass on your kind words.
We’re also really excited to be going on your kitchen design journey with you and can’t wait to see it all come together!
Good delivery service from Nev and Jason
17 februari 2026
Omdöme utan inbjudan
Laura was extremely helpful as we…
Laura was extremely helpful as we thinking of buying a dining table. She also arranged for delivery to be made to our holiday home even though we were not present, which really helped us, and then sent photos through with the table in situ.
It is always a pleasure visiting the store which is well laid out, with friendly and knowledgeable staff.
30 januari 2026
Omdöme utan inbjudan
Svar från Neptune - Chesham
We're glad we could assist with the delivery to your holiday home and provide you with photos. It's great you enjoy visiting our store and appreciate our staff! We will let our manager know the lovely review you've left for her. We hope to see you again soon.
Great experience
Dream kitchen made real. Big thank you to Ellie & James from the Chesham branch x
11 februari 2026
Omdöme utan inbjudan
Svar från Neptune - Chesham
We're happy to hear that we could bring your dream kitchen to life! Thank you for your wonderful feedback and recognition of our team. We hope to see you in store again soon.
Wonderful Experience
Served by Sarah last week. She was so helpful and friendly. I will definitely be back again soon.
29 januari 2026
Omdöme utan inbjudan
A great visit to Neptune Chesham for…
A great visit to Neptune Chesham for some help in choosing and arranging their fabulous silk flowers. My friend and I were looked after so well a cup of coffee and then some personal help in getting the flowers just right.
Thank you so much
6 februari 2026
Omdöme utan inbjudan
Svar från Neptune - Chesham
Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that you had such a great visit to our Neptune Chesham store and that the team could help you choose and arrange your silk flowers just the way you wanted. It’s wonderful to know you felt well looked after (and enjoyed a coffee too!). We hope to welcome you back again very soon.
Friendly, helpful and caring staff.
We have visited the Chesham store on a number of occasions now and every time the staff have been so helpful and knowledgable. Emily Adams was particularly helpful on our last visit giving us guidance on paint finishes so that we made the right choices. We would definately recomend Neptune paints and visiting the Chesham store.
27 januari 2026
Omdöme utan inbjudan
Svar från Neptune - Chesham
We're happy to hear that you found our team at the Chesham store helpful and knowledgeable. We appreciate you mentioning the guidance you received regarding paint finishes and your recommendation. We hope to see you in store again soon.
Beautiful kitchen with excellent customer service.
We visited the Chesham show room which had the differed ranges of kitchens on display which we found very useful. We selected a Neptune kitchen as we liked the idea of the life time guarantee. Also we found Fiona the kitchen designer came up with really good ideas. The customer service from design to the installation has been very professional. We had a project manager who oversaw the time schedules. When the kitchen was installed the fitters were excellent with an eye to fine detail. We had bespoke seating which looks amazing.
18 oktober 2025
Omdöme utan inbjudan
Svar från Neptune - Chesham
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us from start to finish. It’s great to know that you found our Chesham showroom helpful and that you were pleased with the range of kitchen options. We're also delighted that Fiona’s design ideas resonated with you and that our team’s professionalism throughout the process met your expectations. We take great pride in attention to detail, so it’s fantastic to hear that the installation and bespoke seating were to your liking. We’ll be sure to pass your kind words along to Fiona and the fitters. Enjoy your beautiful new kitchen!
Helpfully and delivery on time
They were helpful at the shop and the delivery went without any trouble. ( on time and with ca
20 januari 2026
Svar från Neptune - Chesham
We're happy to hear that our team was helpful and your delivery went smoothly and on time. Thank you for your positive feedback!
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