Excellent service from start to finish. Thank you Amber for the design and attention to detail which was superb. Nothing was too much trouble - replies to queries were swiftly dealt with and and any c... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve completely fallen in love with Neptune. The beautiful, timeless furniture, gorgeous fabrics, colours and accessories have really inspired me when decorating my home. I’ve purchased several pieces... Se mer
It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and tech... Se mer
Företaget har svarat
Excellent delivery service, with item checked before leaving. We’re pleased with the appearance, item was not damaged which is quite unusual these days. Only negative was the price hence 4*
Företaget har svarat
Företagsinformation
- Möbelaffär
- också i
- Butik med kökstillbehör
- Butik med vardagsrumsmöbler
- Inredningsarkitekt
- Möbelaccessoarer
- Trädgårdsmöbler
Om Neptune - Cheltenham
Skrivet av företaget
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Kontaktuppgifter
4 North Place, GL50 4DW, Cheltenham, Gloucestershire, Storbritannien
- 01242 330420
4,9
Utmärkt
198 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Beautiful store
Beautiful store, helpful staff both on the phone and in person. Delighted with my prints which arrived in about 4 days.
3 december 2022
Svar från Neptune - Cheltenham
Dear Claudia, Thank you for taking the time to review your experience with Neptune Cheltenham. The 5 star score is so welcome and what we as a team strive for. I will make sure the team receive the feedback delivered and I'm glad the delivery was timely. We all look forward to seeing you again in store soon. Best wishes Lee and Team Cheltenham. Happy Christmas
Although we had to wait a considerable…
Although we had to wait a considerable time for the stool , communication with the store was good .
30 november 2022
Svar från Neptune - Cheltenham
Dear Mrs Daly, Many thanks for your feedback today and I'm glad that you have now received your Milo stool. Emma here in store works hard to keep on top of the order book and its great to hear you were happy with the communication regarding your order. I will pass on the feedback to Emma. I hope you enjoy your stool in the months to come. Best wishes Lee, Store Leader, Emma and the Cheltenham Team.
New kitchen/utility
It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and technical expertise to the project, delivering the brief without fault and with excellent service and response to questions throughout. Huge thanks to each of them, we absolutely love the revived kitchen and utility - it is a joy to use.
17 februari 2022
Omdöme utan inbjudan
Svar från Neptune - Cheltenham
Dear Mr and Mrs Thomas, Many thanks for taking the time to give Patsy, Amber, John and Liam your feedback. Its great to read that they delivered a high standard of service, the main aim is always to deliver a fantastic end result. Its always a thrill to read this type of feedback and I will make sure the feedback is passed on and seen by all. Can I take this opportunity to thank you again for choosing Neptune and I hope you enjoy your kitchen in the years to come. Best wishes Lee (Store Leader Cheltenham)
As always a wonderful
As always a wonderful , friendly delivery of an Amelia velvet chair to Exeter.. Kept uptodate and delivered on time. Gorgeous green velvet.
23 november 2022
Omdöme utan inbjudan
Svar från Neptune - Cheltenham
Dear Anne, I hope you are well? Great to read that you are happy with your Amelia Chair in Isla Mallard. Joy will be over the moon that its worked for you. As always we look forward to seeing you in store soon. Best wishes Lee, Joy and 'Team Cheltenham'. Have a great day.
Lovely shop to meander around
Lovely shop to meander around. Smells lovely which makes a relaxing atmosphere and a joy to do some Christmas shopping! Actually purchased some lights which have now been delivered and are beautiful. Excellent quality.
9 november 2022
Omdöme utan inbjudan
Svar från Neptune - Cheltenham
Dear Sue, Many thanks for your kind words regarding the store and we are all so happy you loved visiting the store, we try hard to make the atmosphere as relaxing as possible for our customers. I hope your lights look great when installed. Look forward to seeing you again soon in store. Best wishes Lee and 'Team Cheltenham'.
We have been working with Florence from…
We have been working with Florence from the Cheltenham store for a number of months now in the design of a new home and she is amazing. She is so calm and professional but so friendly and oozes enthusiasm. She has come up with the most wonderful ideas and plans for us and things we would never have thought of. She was on site for all the delivery and made the house look incredible. The delivery team were fantastic too - nothing was too much trouble. Definitely made the right decision to use Neptune.
2 november 2022
Omdöme utan inbjudan
Svar från Neptune - Cheltenham
Dear Kellie, Many thanks for taking the time to review your experience with Flo and the Cheltenham store. Flo is great and I'm so glad you've been able to experience her design qualities. Having seen the photos of you project that Flo shared with the team we were all very envious of the results. I will make sure Flo reads the review and please do stay in touch and I hope to see you in store very soon. Best wishes Lee, Flo and Team Cheltenham.
What an amazing end to a long journey!
We worked with Florence to design our home. Florence dedicated time to answer queries and supported us throughout our journey and has left us with a wonderful space for us to enjoy. She really captured our style and challenged our thinking, we really loved working with Neptune and will be using design services again!
6 november 2022
Omdöme utan inbjudan
Svar från Neptune - Cheltenham
Many thanks Emily for your kind words and the review of your journey with Neptune Cheltenham and Flo our talented Home Designer. Its been a pleasure for Flo to work with you and I know she was thrilled with the end results. If you need any further help or advice with your home, you know where we are.... Best wishes Lee, Flo and Team Cheltenham
Edinburgh Lamp table
Ordered Edinburgh lamp table from the Cheltenham store. A reliable quick service, table arrived on day and time organised by Neptune. Am really pleased with the table and already had compliments on how it looks. Thanks Neptune.
30 oktober 2022
Omdöme utan inbjudan
Svar från Neptune - Cheltenham
Many thanks for your kind words and I'm so happy you are delighted with your lamp table and it is receiving rave reviews from visitors to your home, they are very nice. The team and I look forward to seeing you again in store soon. Best wishes Lee and the Cheltenham Neptune Team.
Professional, Friendly & Exemplary Service
Well, we have visited Neptune in Cheltenham on many occasions over the past 2 years and purchased a great cross section of items. Without fail on every visit we are warmly welcomed and all the team in the store are friendly and very knowledgeable. Our most recent visit was no exception.
One of the beauties of the Neptune store is the whole way it is merchandised, you can take time, if you want, to brouse and get inspiration and ideas from the room sets and colours used. Neptune regularly update and change their store look so there are always fresh ideas on display to consider.
The standard of customer service in all respects, even if there is a very rare hi-cup cannot be surpassed and must be the envy of others in the industry. Looking forward to our next visit.
Best wishes Derek & Judith
7 september 2022
Omdöme utan inbjudan
Svar från Neptune - Cheltenham
Dear Judith and Derek, I hope you are both well.......Many thanks for the feedback you have left, its our pleasure as a team to make your visits so wonderful. The team and I always enjoy your company in store and I know Emma would move heaven and earth to make sure you go away from store with what you visited for. I'll make sure everyone gets to read the feedback and the team and I look forward to seeing you again soon and for your continued support of the store. Best wishes Lee, Emma and the team.
Such personal service from the lovely…
Such personal service from the lovely young woman who served us yesterday (am - 26/10/22).
She was very knowledgable and nothing was too much trouble. We will definitely be making more purchases based on her advice.
26 oktober 2022
Omdöme utan inbjudan
Svar från Neptune - Cheltenham
Many thanks for your feedback to your visit here at Neptune Cheltenham. I will make sure Meli receives the feedback given. Its always great to read and hear that the effort put in is rewarded with constructive and positive feedback for the member of the team trying so hard to make the experience what we expect as a team here in Cheltenham. We all look very forward to seeing you again in store very soon. Best wishes Lee, Meli and 'Team Cheltenham'.
Friendly lovely shop
15 oktober 2022
Svar från Neptune - Cheltenham
Many thanks for your lovely feedback today, I'll make sure the team are made aware of the kind words. We look forward to seeing you again in store soon. Best wishes Lee and Team Cheltenham.
Great service and lovely friendly staff
19 augusti 2022
Svar från Neptune - Cheltenham
Many thanks for your kind words Karen, glad you enjoyed your experience in store and your purchase. We look forward to seeing you again in store in the future, best wishes Lee and Team Cheltenham.
Lovely new Henley kitchen
My lovely new Henley kitchen is now complete. The Neptune team were great to work with and I am thrilled with the outcome. The space was challenging but the designer was determined to find a solution for me. You need to be aware that you will need to arrange and co-ordinate the various trades around their fitter which can be challenging and an additional cost to the project.
6 oktober 2022
Svar från Neptune - Cheltenham
Dear Sally, many thanks for your review and I know Flo will be very happy to read your comments. The feedback supplied will be reviewed and will help Flo with her next project. I will talk to Flo about our fitter and try to understand where costs have increased for you. The fitter should be working with the project manager John and Flo to make the fit as seamless as possible with other trades. I look forward to seeing you again soon in store and keep enjoying your kitchen. Best wishes Lee, Store Leader Cheltenham, Flo and the whole team Cheltenham.
Beautiful kitchen but a few things went wrong
First of all I have to say that the kitchen is beautiful and of excellent quality! Patsy at Cheltenham produced a superb design that really reflects the 'Georgian' feel that I was looking for.
Negatives: I was advised to get the wrong integrated fridge and cooker hood parts which meant a lot of sending stuff back - thanks John Lewis for your patience especially the day before delivery. Plus the cupboard that was made to fit my microwave/combination oven (that cost me £450) was made too shallow. Of course Neptune offered to buy me a replacement but the only one that would fit was a basic microwave (valued at £100). I did ask if they would make up the value with vouchers or even a discount on something but have heard nothing....so I do feel a bit disgruntled about that!
1 juli 2022
Omdöme utan inbjudan
Svar från Neptune - Cheltenham
Dear Mrs Rayner, Many thanks for your feedback regarding your kitchen installed earlier in the year. I'm very sorry to hear that you had the issues detailed. I will discuss these with Patsy on her return next week and see what we can do now to help rectify the situation. If you can just bear with me that would be fantastic. In the meantime I hope you continue to enjoy your beautiful Neptune kitchen. Best wishes Lee, Store Leader Cheltenham.
Svar från Neptune - Cheltenham
Many thanks for your kind words, here in Cheltenham we strive to make sure every customer receives top quality service and advice. We always do our best to help where possible. We look forward to seeing you again in store soon..... Best wishes Lee and Team Cheltenham
The store where ideas are born and homes are made
Beautiful store and very helpful staff. Top end quality furnishings, paint and home ware. Their paint is better than other top brands and is competitively price. The store where ideas are born and beautiful homes are made.
23 augusti 2022
Svar från Neptune - Cheltenham
Many thanks for your positive feedback and thoughts about Neptune. Glad you were able to source the inspiration for your project from the Cheltenham store. We look forward to seeing you again in store soon.... Best wishes Lee and Team Cheltenham
New kitchen is brilliant - would highly recommend
We had a new kitchen fitted by Neptune and had excellent service throughout. The kitchen designer (Patsy) was very impressive and I chose Neptune because of the ideas she suggested. Kitchen fitter (Carl) was brilliant with great attention to detail and he really went above and beyond. Everything was overseen by John, the Project Manager, who kept in touch throughout the whole process. We are absolutely thrilled with our new kitchen.
23 augusti 2022
Svar från Neptune - Cheltenham
Dear Mrs Chute, Many thanks for your kind words about Patsy, John and Carl, I have passed on the feedback to both and they were thrilled to hear your delighted with your kitchen. I hope you have many glorious years enjoying the kitchen and we look forward to seeing you again in store soon. Best wishes Lee (Store Leader), Patsy and Team Cheltenham.
Beautifully designed and very well made…
Beautifully designed and very well made furniture. A thoughtful, professional company to deal with. Helpful advice throughout the process from the staff in the Cheltenham store. Very good delivery and white glove service.
17 augusti 2022
Svar från Neptune - Cheltenham
Thank you for taking the time to write such fantastic feedback. The team here in Cheltenham do their very best to provide such great customer service. Great to read you love the product so much. Look forward to seeing you again soon in store. Best wishes Lee and 'Team Cheltenham'
Amazing design, colours & quality
Absolutely love the design, neutral colourings and quality of the products. Best of all LOVE the free reusable bags with purchase.
10 augusti 2022
Svar från Neptune - Cheltenham
Thank you for taking the time to give us your review, we are glad you enjoyed your shopping experience with us. We look forward to seeing you again soon! Best Wishes, Lee and the Cheltenham Team
Very positive experience of Neptune Cheltenham
Super quality of furniture, excellent, helpful service.
1 augusti 2022
Svar från Neptune - Cheltenham
Great to read your response and thanks for shopping with Neptune Cheltenham. Look forward to you visiting the store again in the future, best wishes Lee and the Team in Cheltenham.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.