Neptune - Cambridge Omdömen 

266
TrustScore 4.5 av 5

4,7

21 High St, Harston, CB22 7PX Cambridge, Cambridgeshire, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Both Sarah and Beth were fantastic from start to finish, were very knowledgeable about their products and you can tell they thoroughly enjoy working there and made us feel at ease. Would highly recomm... Se mer

Betygsatt 5 av 5 stjärnor

From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The delivery people were so helpful and friendly. Alfi and Josh really went out of there way to make sure that I was happy and the furniture was in place. All the packing was taken away too, so I didn... Se mer

Betygsatt 5 av 5 stjärnor

The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... Se mer

Företaget har svarat


Företagsinformation

  1. Möbelaffär
  2. Möbelaccessoarer
  3. Trädgårdsmöbler
  4. Inredningsarkitekt
  5. Butik med kökstillbehör
  6. Butik med vardagsrumsmöbler

Om Neptune - Cambridge

Skrivet av företaget

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Kontaktuppgifter

  • 21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, Storbritannien

  • 01223 643 535

4,7

Utmärkt

TrustScore 4.5 av 5

266 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(266)

2 169 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Really happy with my Edinburgh console…

Really happy with my Edinburgh console table and basket. They look better than expected and the furniture is so well made. Furniture delivery was efficient and friendly too. All round excellent service.

7 november 2025
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Good Morning Anna,
Thank you so much for taking the time to leave such a lovely review.
So pleased you love your console!
We look forward to seeing you instore again soon.
Best wishes
Nikki - Store Leader

Betygsatt 5 av 5 stjärnor

As always

As always your staff are polite and helpful and the products first class

20 oktober 2025
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Good Morning,
Thank you so much for leaving such a lovely review.
We look forward to seeing you again soon.
Best wishes,
Nikki - Store leader

Betygsatt 5 av 5 stjärnor

Enjoy going to Neptune

Enjoy going to Neptune, love looking around, large or small ll purchase, all good quality and beautiful.
Staff are always welcoming and friendly, visiting Neptune is a treat.

17 oktober 2025
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Hi Jane,
Thank you so much for leaving such a lovely review. So lovely to hear you love Neptune as much as we do!
We look forward to seeing you again soon.
Best wishes,
Nikki - Store Leader

Betygsatt 5 av 5 stjärnor

Excellent service as always and a…

Excellent service as always and a beautifully made product. We are very pleased.

14 oktober 2025
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Hi Matthew,
Thank you so much for taking the time to leave a reply. So pleased you love your new table and chairs.
We look forward to seeing you in the showroom again soon.
Best,
Nikki - Store leader

Betygsatt 5 av 5 stjärnor

Usual high quality furniture with its…

Usual high quality furniture with its life time guarantee and friendly and professional delivery team of Andre and Liam

1 oktober 2025
Omdöme utan inbjudan
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Dear Tim,
Thank you so much for taking the time to leave a review. I will be sure to pass on your kind words to the delivery Team.
Best wishes
Nikki - Store Leader

Betygsatt 5 av 5 stjärnor

Quality product and support

Quality product and support

1 oktober 2025
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Dear Peter,
Thank you so much for taking the time to leave us a review. It has been a pleasure to work on your home.
Best wishes,
Nikki, Pauline & Beth

Betygsatt 5 av 5 stjärnor

Exceptionally helpful staff

Exceptionally helpful staff, from sales to delivery. Chairs look lovely in their new home.

30 september 2025
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Hi Alison,
Thank you so much for taking the time to leave such a lovely review. We are so pleased you love your chairs!
We look forward to seeing you again soon.

Best wishes
Nikki - Store Leader

Betygsatt 5 av 5 stjärnor

An amazing experience with Neptune

We have just taken delivery of our new sofas / furniture & are extremely pleased with our whole experience with Neptune. Nikki & the whole team at Cambridge have been brilliant, with the advice they gave us & the time they spent with us getting all our choices just how we wanted them. Thank you Nikki & your team so much!
Dan & Dave delivered the furniture today & were also extremely good - they set up the furniture in our room exactly where we wanted it & took a great deal of care during their visit, checking that we were happy with everything - thank you.
The quality of the products from Neptune have exceeded our expectations & we can not recommend Neptune highly enough.
In fact, we can’t wait to return to Neptune Cambridge again soon, even if it’s for a browse of their beautiful products!!

30 september 2025
Omdöme utan inbjudan
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Dear Alastair,
It has been an absolute pleasure to help you with your beautiful home. From flooring to furniture, it has all been a joy!
I cannot thank you enough for your continued kind words of the team here at Neptune Cambridge and we look forward to seeing you both instore again soon.

Best wishes
Nikki & the Cambridge Team

Betygsatt 5 av 5 stjärnor

Excellent helpful service at Harlston

Excellent helpful service at Harlston. Table and chairs delivered on time. Assembled quickly by the 2 pleasant delivery men.
Very pleased.

20 augusti 2025
Omdöme utan inbjudan
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Hi Ruth,
Thank you so much for leaving such a lovely review.
We hope you have many wonderful years around your beautiful new table.
Best,
Nikki - Store Leader

Betygsatt 5 av 5 stjärnor

Neptune's excellent Cambridge team

Helpful, well-informed staff who are always cheerful and welcoming.

19 augusti 2025
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Hi Michael,
Thank you so much for taking the time to leave such a lovely review.
we look forward to seeing you instore again soon.
Best wishes
Nikki - Store Leader

Betygsatt 3 av 5 stjärnor

Check the delivered product

Bought a granite garden table from Harston store who were charming and very helpful. Sadly, the Swindon depot delivered a defective product.
Neptune corporate took persuading from us and Harston store manager to exchange it.
The table was offered 'pre-sealed', but little evidence of this. So £44 spent on granite cleaner and sealant which we will apply. The delivery teams did a good job.

20 juni 2025
Omdöme utan inbjudan
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Hi Colin. Thank you for your feedback. I'm glad this was resolved for you. We look forward to seeing you again in store soon. With warmest regards, Scott

Betygsatt 5 av 5 stjärnor

Delivery guys Andre and Nev called…

Delivery guys Andre and Nev called ahead arrived on time and were very polite and helpful, excellent service

20 augusti 2025
Omdöme utan inbjudan
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Hi David! Thank you for taking the time to leave us your 5* review. We love reading reviews about our teams and will be sure to pass this on to Andre and Nev. We look forward to seeing you again soon. With warmest regards. Scott

Betygsatt 5 av 5 stjärnor

Nev and Andre delivered our Charlecote…

Nev and Andre delivered our Charlecote kitchen island today. They both provided excellent service and went above and beyond to ensure we were happy with our purchase. Thank you Nev and Andre!

19 augusti 2025
Omdöme utan inbjudan
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Hi Leon! Thank you for taking the time to leave us your 5* seal of approval. We love reading reviews about our teams and will be sure to pass this on to Andre and Nev.  We look forward to seeing you again soon. With warmest regards. Scott

Betygsatt 5 av 5 stjärnor

Excellent service from very friendly…

Excellent service from very friendly personnel!

5 augusti 2025
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Dear Maurice,
Thank you so much for taking the time to leave a lovely review.
We look forward to welcoming you back into store soon.
Best wishes
Nikki - Store Leader

Betygsatt 5 av 5 stjärnor

We’re really pleased with the items we…

We’re really pleased with the items we bought.
The staff in the shop are very friendly helpful and knowledgeable
The delivery men were very careful and assembled our cupboard efficiently and cheerfully

30 juli 2025
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Hi Sarah,
Thank you so much for taking the time to leave such a lovely review.
So pleased to hear you love what you bought.
Hope to see you instore again soon.
Best wishes - Nikki
Store Leader

Betygsatt 5 av 5 stjärnor

Our first visit and purchase from…

Our first visit and purchase from Neptune. Jo helped us choose the right coffee and side tables, and they are perfect.
They gave us a date for delivery and we had a telephone call from the driver when they were 30 minutes away. The delivery men bought our tables in, and set them up where I wanted, and then took all the cardboard packing away. We will definitely return for our next purchase!

22 juli 2025
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Hi Nicola,
Thank you so much for taking the time to leave such a lovey review.
So wonderful to hear that you enjoyed your visit to us and that you are pleased with your purchases.
We hope to see you again soon.
Best wishes, Nikki
Store Leader

Betygsatt 5 av 5 stjärnor

Lovely sales assistant

Lovely sales assistant - so helpful
Not my usual Neptune - I was visiting Cambridge and passing through to visit my daughter at uni.
Will definitely be back !
Bar stools and kitchen draw inserts all fab.
Thank you

18 juli 2025
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Hi Mrs. Jackson
Thank you so much for taking the time to leave such a lovely review.
Hope to see you again soon.
Best wishes - Nikki
Store Leader

Betygsatt 4 av 5 stjärnor

Poor Delivery…

All our Neptune products and items are great and of the highest quality. However, the 'two man, white glove' delivery of our £7,500+ sofa really let them down. When they arrived at the house, one of the delivery men got out of the lorry and immediately lit up a cigarette before starting to unload the sofa. If he was that desperate, surely he could have done that 'down the road' before the delivery?
After the delivery, he then said he needed to take to break so sat on out driveway in the lorry for about half an hour.
I know this all sounds like a 'first world criticism' (and I don't want it to lose the guy his job) but this die feel like a second class service for a first class product.
Happy to discuss further.

2 juli 2025
Logotyp för Neptune - Cambridge

Svar från Neptune - Cambridge

Hi James,
Thank you so much for taking the time to give such valuable feedback. I have passed this on to the drivers team.
I am truly sorry that you didn't have the best delivery experience.

I hope you enjoy your beautiful new sofa and look forward to welcoming you back into the showroom soon.

Best,
Nikki - Store Leader

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