Napapijri Omdömen 396

I guess im one of the very few lucky ones who had good experience with this company. Delivery took 9 days. After reading all the bad reviews ,i got a bit worried and decided to contact their customer service. I got reply on the very next day with all the tracking info and the parcel arrived 2 days later. My parcel was nicely packed and the coat looks beautiful and high quality. I knocked 1 star off because of the long wait. Their delivery doesn't take 5-7 days like stated on their website but they do keep you with all the tracking info. I have already placed the second order,hopefully it will go as smoothly as the first one. Fingers crossed!!

Products are nice but they use Yodel for delivery in the UK and they are the WORST. They never deliver on the date they say. Driver circles your area and doesnt come. Every times it takes several days for them to ‘attempt’ delivery. PLEASE CHANGE TO ANY OTHER DELIVERY COMPANY

Never order from this company!
They are very unreliable!
The trying to pull money from you!
My order didn't arrived and the carrier delivered to someone else. They do not want to replace the item or refund it, no investigation! they only said:
we will not be issuing a refund on this occasion.
and then they stop replying.
No solution, nothing.
RUDE COMPANY! Never buy any items from them.

Look at all the negative reviews!

Ho effettuato un ordine sul sito Napapijri il 20 novembre e il pagamento è stato addebitato il 25 novembre.
Non ho ricevuto nessuna conferma d’ordine né il numero di tracciamento.

Sono riuscita a parlare una sola volta con un’operatrice, che mi aveva promesso di inviarmi subito il tracking via email…
Non ho mai ricevuto nulla.

Da quel momento:
• il numero di assistenza non risponde più,
• le email risultano non attive,
• la chat non funziona,
• su Instagram hanno letto il mio messaggio e poi ignorato completamente.
A distanza di giorni non so ancora dove sia il mio ordine e non esiste alcun canale di supporto affidabile.
Per un brand di questo livello è un comportamento inaccettabile.
Un’esperienza così negativa non mi era mai capitata: zero trasparenza, zero comunicazione, zero supporto.
Assolutamente sconsigliato acquistare online da Napapijri.

WOW.... one of the worst here. No comms at all, items shipped and no tracking updates for over a week. Just awful. AVOID.

Ordered 2 weeks ago, still waiting for my jacket to be delivered. Still not with yodel yet either so I dont have a clue how much longer it’s gonna take to arrive

Winterjacke bestellt 150 E günstiger als im Laden Qualität kamn ich noch nichts sagen ist aber nicht unsere erste und wir hatten nie Probleme. Was die Bewertung der T Shirts anbelangt muss ich leider auch sagen teilweise ( nicht immer) schlechte Qualität.

Habe einmal Schuhe bestellt, die weder gepasst haben noch schön waren. Seitdem werde ich vom newsletter bombardiert. Sämtliche Versuche ihn abzubestellen, schlugen fehl. Zweimal wurde mir die Abbestellung am Telefon bestätigt, aber nichts änderte sich.
So etwas habe ich noch nicht erlebt!!!

Taken two weeks to send me a jacket and neither Napapijri or Yodel can even tell me where my package is.

First time I ordered a set a hoody came no pants, it was meant to be a set! The pants came two weeks later different color and by then hoody had shrunk and faded tried again every season to receive absolute shite ( paying each time no refunds or exchange.I tried again with new range, I got new hoody TODAY after five mins of wearing it, it has shrunk like a bra had to keep pulling it down this was minutes iafter receiving it in post. I first used this brand and got a £280 Ski coats absolutely amazing and solid , that's what got me invested in your brand. The hoody range is absolute sh1te quality shite sizes, poor print even worse pealing cracking....last hoody was embroidered logo but stitched on a angle not even straight. I want a fliping refund so angry and upset I will post videos and slag this brand off until rectified am one un happy customer I have all receipts pictures of all faulty items over tune bit one rectified!!!

Mijn zoontje heeft een jas gekocht bij de outlet in Roermond. Hij vindt het erg lekker warm zitten en de jas is waterdicht.

I recently bought 2 Lapaz hooded puffer jackets from Napapijri because I wasn’t sure of the sizes. Both jackets arrived within 7 days. I loved them so kept 1 & sent one back. Refund was within 5 days.

I was so happy with the original jacket that I kept, I bought the same in a different colour & it again arrived within 7 days.

10/10 for Napapijri.

The quality of the jackets are amazing & they look so stylish.

I’ll definitely be buying again from this company.

Kritisch eingestuft bei Fake Sop Finder der Verbraucherzentrale. Ungültige Rufnummer im Kundenservice, und Kundenservice Online Weiterleitung zu einer nicht existenten URL.

Eens maar nooit weer. Een jas voor mijn zoon besteld van 160,-. Bij binnenkomst te klein. Geen formulier of orderbevestiging in de doos. Retour instructiess via de website kloppen niet, wat ik ook probeer via mijn account ik kan nergens klikken op retour aanmelden. Inmiddels 2 keer gebeld en telkens wordt gezegd we sturen u een Retour label toe, wat niet komt. Gemaild, geen reactie. Super slecht bedrijf!

I ordered two items—a jacket and a t-shirt. I like the jacket, but it looked faulty, so I sent all the information and pictures to check whether it was a fault or just the design. I never heard back, so I sent everything back two weeks ago and I’m still waiting for a refund. Not how I would run my clothing company if I had one. Very disappointing—first and last time I’ll be buying from this brand.

Bought 2 cardigans and the colour faded after one wash! They refuse to refund it or take back the products! Awful customer service and Awful quality!

Very slow to deliver and very very very slow to refund any returns , still haven't had it even tho I know they have received it I returned 4/08 and they received 6/08
Wish I'd read these reviews before ordering and just bought from the local store I usually go to
A lesson learnt 🤬

Ho comprato 3 t-shirt. Lavate sempre in modo delicato, tutte presentano il difetto al colletto dopo pochi utilizzi. In pratica il colletto perde di forma è sembra slabbrato. Brutta storia

Shorts, swimming trunk quality for cargo shorts pricing.