Avoid like a bad smell. Absolutely awful. For a company based supposedly in London, I thought it odd after ordering that the order would take many days to arrive? The orders come from abroad. When m... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Awful experience. Ordered 3 sets of swim shorts, they arrived and were too small. I tried to return them all (as the quality was also poor). They took time to reply before an qbkc and forth w... Se mer
This company sells fake goods. The items I ordered were for children, and the products sent are poorly made and extremely unsafe. Selling counterfeits is illegal practice in the UK. When challenged, t... Se mer
Företaget har svarat
Ordered 3 x pendant lights which were similar money to John Lewis. They arrived damaged and squashed due to being put in small boxes and being of poor quality metal, very thin. I immediately contact... Se mer
Företagsinformation
Skrivet av företaget
Nalani is an international online retailer specialising in interior and sculpture design pieces. Our collections focus on timeless home décor, elevated by carefully selected accessories that complement modern living spaces. New arrivals added regularly.
Kontaktuppgifter
Storbritannien
- info@nalani-store.com
- www.nalani-store.com
1,5
Mycket dålig
26 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered the Squishmallow advent…
I ordered the Squishmallow advent calendar - it is a complete joke. The item is not an official one - it appears handmade by children - some of the faces is actually drawn on in pen. Complete fabrication. They have delayed and are trying to get out of processing a refund. DO NOT TRUST THIS WEBSITE.
10 december 2025
Omdöme utan inbjudan
Svar från Nalani
Hi Sasha,
We’re sorry to hear about your experience and take these concerns seriously. The advent calendar supplied is not advertised as an official Squishmallow licensed product.
Regarding your refund, our records show that your request is currently being processed in line with our returns policy. We do not delay refunds intentionally, and any processing time is communicated during the return process.
If you believe there has been a misunderstanding or you require an update on your case, please contact our customer service team directly with your order number so we can assist you further.
Kind regards,
Customer Service
This company is obviously a scam
This company is obviously a scam. Do not buy from them!!! I also have not received my squishmallow calendar and they are refusing to refund me my money.
UPDATE: Received the package eventually on 23 December. It’s very poor fake squishmallows which is badly made. An absolute scam.
9 december 2025
Omdöme utan inbjudan
Total joke
Total joke! Ordered a squishmallow advent calendar mid November, its the 10th December and still hasn't been dispatched. What a utter joke of a company, I question if its even genuine! One little heartbroken daughter. Shame on you vile people.
9 december 2025
Omdöme utan inbjudan
Do not trust or use
False advertising, fake and damaged goods, awful customer service. Received fake micromallows in a damaged and poor quality counterfeit box. Items were both extremely poor quality and damaged, and nothing like advertised. Nalani refused to cover return postage costs (£15) and tried to offer vouchers instead of a refund.
14 november 2025
Omdöme utan inbjudan
Absolute scammers
Absolute scammers. Ordered what I thought was a jack daniels advent calandar with 24 small bottles of alcohol.
Just a terrible decoration that coat 50p to make. They are a predatory company
8 december 2025
Omdöme utan inbjudan
Ordered 3 x pendant lights which were…
Ordered 3 x pendant lights which were similar money to John Lewis. They arrived damaged and squashed due to being put in small boxes and being of poor quality metal, very thin.
I immediately contacted them with photos of the arrival state and the damage and requested a full refund. They have offered replacements or a gift card for 30% of the value but won't actually provide me with a returns form and instructions. Complete waste of my time and awful to deal with. Do not use this company!
4 december 2025
Omdöme utan inbjudan
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