Avoid like a bad smell. Absolutely awful. For a company based supposedly in London, I thought it odd after ordering that the order would take many days to arrive? The orders come from abroad. When m... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Awful experience. Ordered 3 sets of swim shorts, they arrived and were too small. I tried to return them all (as the quality was also poor). They took time to reply before an qbkc and forth w... Se mer
This company sells fake goods. The items I ordered were for children, and the products sent are poorly made and extremely unsafe. Selling counterfeits is illegal practice in the UK. When challenged, t... Se mer
Företaget har svarat
Ordered 3 x pendant lights which were similar money to John Lewis. They arrived damaged and squashed due to being put in small boxes and being of poor quality metal, very thin. I immediately contact... Se mer
Företagsinformation
Skrivet av företaget
Nalani is an international online retailer specialising in interior and sculpture design pieces. Our collections focus on timeless home décor, elevated by carefully selected accessories that complement modern living spaces. New arrivals added regularly.
Kontaktuppgifter
Storbritannien
- info@nalani-store.com
- www.nalani-store.com
1,5
Mycket dålig
26 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Avoid like a bad smell
Avoid like a bad smell. Absolutely awful. For a company based supposedly in London, I thought it odd after ordering that the order would take many days to arrive? The orders come from abroad. When my order arrived, the denim shirt looked nothing like the advert, and they had sent the wrong size. They are uncontactable- a no reply email and when you call there answer machine just says basically no one available to take the call.
I'm going to report this shower of s***e to trading standards, and tempted to report them to the police also.
30 oktober 2026
Omdöme utan inbjudan
Awful experience - avoid
Awful experience. Ordered 3 sets of swim shorts, they arrived and were too small. I tried to return them all (as the quality was also poor).
They took time to reply before an qbkc and forth with 5 emails from them before they offered me a 20% refund and to keep the product. I asked for a full return and refund and they kept coming back with higher refund offers (finally 55%) or even more is store credit (which I categorically didn’t want). At no point did they ever give me the details on how to return the items.
Then they went silent….as soon as the 30 days post purchase had elapsed. Heard nothing since.
Absolute sham of a company, stay clear. I’m hugely embarrassed not to have looked at reviews.
11 september 2026
Omdöme utan inbjudan
Absolutely Rubbish SCAM company
Absolutely Rubbish. Avoid at all cost
Purchased a clock. When it actually arrived it was a piece of tat
SCAM company
12 oktober 2026
Omdöme utan inbjudan
Shoes that were dellvered were wrong…
Shoes that were dellvered were wrong colour,wrong size poorly made
Returns procedure impossible to use
AVOID THIS COMPANY
30 september 2026
Omdöme utan inbjudan
Don’t touch with a barge pole
Update 13th July 2026. - the reply from Nalani below has been posted 4 MONTHS after I wrote my review. That’s speaks volumes. After 3 attempts from Nalani to tread on my consumer rights by offering me the choice to pay less than the purchase price or alternatively return the light at a cost of £30 postage they gave up, accepted that I wasn’t going to pay and called it a day. I threw the damaged product in the bin.
Don’t touch with a barge pole. I ordered a ceiling light. After repeated requests for an order update I finally received the light 24 days later. It bore no resemblance to the light id ordered, was badly packaged and broken. It was a very cheap substitute for the item I’d ordered. I’ve asked for a refund but I guess I’ll have to chase to get one.
18 mars 2026
Omdöme utan inbjudan
Svar från Nalani
Dear Customer,
Thank you for taking the time to share your feedback. We're very sorry to hear that your order arrived much later than expected and that the item you received did not match what you ordered and was damaged upon arrival.
We understand how disappointing and frustrating this experience must have been. This is not the standard of service we aim to provide, and we'd like the opportunity to review your case and help resolve it.
Please contact our support team at info@nalani-store.com with your order number and any relevant details. We'll investigate the issue promptly and do our best to arrange a fair and timely resolution, including reviewing the status of your refund request.
Thank you for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to make things right.
Read the reviews to late
Read the reviews to late. Avoid like the plague!! Ordered to lights never turned up. Offered 110% discount if reordered. Requested refund. Told it would be in my bank account within days. Never turned up. Started a dispute with credit card and their response was 20 days to refund!!! If I could I wouldn’t have given one star. Lie upon lie!!!
11 februari 2026
Omdöme utan inbjudan
Svar från Nalani
Dear Alison,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your frustration regarding the undelivered order and the delay in receiving your refund.
We sincerely regret that your experience did not meet your expectations. We'd appreciate the opportunity to review your case and clarify what happened so we can work toward resolving the matter as quickly as possible.
Please contact our support team at info@nalani-store.com with your order number and any relevant details. We'll investigate your case promptly and do our best to provide a satisfactory resolution.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in our service.
Avoid at all costs
Avoid at all costs! Ordered a kids Xmas calendar at November 2025. It never arrived. Disappointed child. I’ve sent about 10 emails which I get a responses of chat GPT that makes no sense at all. I’ve been offered a refund then told it’s my fault as I wasn’t at home when they attempted delivery (I can see on tracking delivery was never attempted). Asked to pay more for item to be delivered again. Their emails are infuriating because it’s like talking with a robot that doesn’t understand anything. Have reported to bank as fraud and bank has refunded me.
25 februari 2026
Omdöme utan inbjudan
Svar från Nalani
Dear Sian,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing it must have been, especially when the advent calendar did not arrive in time and your concerns were not resolved to your satisfaction.
We sincerely apologize for the frustration caused by the communication and the confusion regarding the delivery status and refund process. This is not the level of service we aim to provide.
We would appreciate the opportunity to review your case in detail and see if there is anything further we can do to help. Please contact our support team at info@nalani-store.com with your order number and any relevant information. We'll investigate the matter promptly and work toward a fair resolution.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to address your concerns.
Avoid, avoid, avoid at all costs
Beanies described as wool were acrylic, slipperyand very small. Like all Chinese companies they make it impossible to return anything
20 januari 2026
Omdöme utan inbjudan
Svar från Nalani
Dear Gillian,
Thank you for taking the time to share your feedback. We're sorry to hear that the beanies did not meet your expectations and that you were disappointed with the material, fit, and your experience with the return process.
We take product quality and customer satisfaction seriously, and we'd appreciate the opportunity to review your concerns and help resolve the situation.
Please contact our support team at info@nalani-store.com with your order number and any relevant details. We'll be happy to investigate your case and work with you to find a suitable solution.
Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in our service.
Very poor
Very poor. Ordered on December 22nd. Still awaiting parcel. No updates given.
16 januari 2026
Omdöme utan inbjudan
Svar från Nalani
Dear Lorraine,
Thank you for sharing your feedback. We're very sorry to hear that you've been waiting so long for your order and that you haven't received updates regarding its status.
We understand how disappointing this experience must be, and we'd like the opportunity to investigate what happened and assist you as quickly as possible.
Please contact our support team at info@nalani-store.com with your order number and any additional details. We'll review your case promptly and do our best to resolve the issue.
Thank you for your patience, and we hope to have the opportunity to make things right.
Terrible store & customer expereience
The item wasn't delivered. Whilst possibly not their fault, they are responsible for ensuring goods reach the customer. They refused to take corrective actions. Thank goodness for Section 75
31 december 2025
Omdöme utan inbjudan
Svar från Nalani
Dear Customer,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been not to receive your order.
While shipping issues can occasionally occur, we agree that receiving your order is what matters most. We'd appreciate the opportunity to look into your case and work toward a resolution.
Please contact our support team at info@nalani-store.com with your order number and any relevant details. We'll review your case as quickly as possible and do our best to find a satisfactory solution.
We value every customer and hope you'll give us the chance to make this right.
Svar från Nalani
Hey CB,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. This is certainly not the level of service we aim to provide.
We would appreciate the opportunity to look into this further and find a suitable solution. Please contact our support team directly with your order details, so we can assist you personally.
Thank you for bringing this to our attention. Cheryl
Scam - Cheap replicas
False advertising, fake and damaged goods, awful customer service.
Will not give proper refund for damaged goods. Products sent from China not UK so take much longer than promised 5-9 days.
Do not buy from this company.
9 december 2025
Omdöme utan inbjudan
Svar från Nalani
Hey Zilt,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would appreciate the opportunity to look into this further and find a suitable solution. Please contact our support team directly with your order details, so we can assist you personally.
Thank you for bringing this to our attention. Cheryl from Nalani
Goods not received
Goods not received - Website looks professional / genuine but SCAM
23 december 2025
Omdöme utan inbjudan
Svar från Nalani
Hey Lisa,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. This is certainly not the level of service we aim to provide.
We would appreciate the opportunity to look into this further and find a suitable solution. Please contact our support team directly with your order details, so we can assist you personally.
Thank you for bringing this to our attention. Cheryl, customer service
COUNTERFEIT SUPPLIER
AVOID THIS COMPANY THEY ONLY SUPPLY COUNTERFEIT PRODUCTS.
UPDATE - NaLani have replied and claim to know nothing about this despite me have an email trail with their “customer services” team since the 18th December. I have all the images to prove that the used Squishmallow Branding online which led me to order from them, and then they supplied something that was a complete rip off and not even close in terms of quality or size. I’ve instigated a chargeback through my bank since NaLani refuse to accept they’ve been caught out. I’ve also shared all images and the email trail between us with Jazwares, the actual license holders for Squishmallow products, and they will be looking in Nalani’s use of their branding and imagery without permission.
As I stated - this company is to be avoided. They supply fake products and then duck and dive at trying to avoid refunding the customers they ripped off, if they can’t afford to refund customers then I wonder how strong their cash flow position is?
18 december 2025
Omdöme utan inbjudan
Svar från Nalani
Hey Marc,
We take this allegation very seriously. We do not sell counterfeit products, and all items we offer are sourced from verified suppliers.
We have no record of this issue being reported to our support team. We kindly ask you to contact us directly with your order details so we can investigate this matter thoroughly and resolve any misunderstanding.
Cheryl
scammers trading under the de-listed…
scammers trading under the de-listed name, my request for a refund for two jackets total circa £130 was going back and forth until I reported them to the Companies House and threatened to go to Trading Standards and police also. I then received an apologetic email asking that I ignore all previous correspondence and finally was sent a return label for which I was charged £10 as they allege that the parcel needs to go somewhere in Europe. The return address was in UK... Then another back and forth to get the actual refund weeks after they received the jackets. Total scam and I wish I read these reviews before placing an order.
20 december 2025
Omdöme utan inbjudan
Svar från Nalani
Hey Magda,
We’re sorry to hear that you’re dissatisfied with your experience. Our business is registered, active, and compliant with applicable regulations.
Regarding returns, our policy clearly states that return shipping costs may apply and that items can be returned to different fulfilment locations in EU depending on availability and logistics. This information is provided prior to purchase.
We regret that the communication process took longer than expected and acknowledge that this caused frustration. Once your return was received and processed, the refund was issued in line with our procedures.
We remain available to address any outstanding concerns directly and encourage customers to contact our support team so matters can be resolved efficiently and transparently.
Kind regards,
Customer Service
This company sells fake goods
This company sells fake goods. The items I ordered were for children, and the products sent are poorly made and extremely unsafe. Selling counterfeits is illegal practice in the UK. When challenged, the company refuses the full refund that consumers are entitled to by UK law. It offers instead replacement (fake) goods, store credit, partial refunds and also offers the opportunity to give it another £15 (apparently for p&p for a return that’ll result in a refund). I have reported them to trading standards. But still don’t have my money back…
16 december 2025
Omdöme utan inbjudan
Svar från Nalani
Hey,
We take claims regarding product safety and authenticity extremely seriously. We do not sell counterfeit goods, and all products we supply are sourced from verified manufacturers and suppliers.
We have no record of unresolved safety concerns being raised through our official customer support channels. Our returns and refund process complies with applicable UK consumer regulations, and available resolutions—including refunds or replacements—are communicated clearly to customers at the time of purchase.
We regret that this experience has caused frustration. To enable us to investigate this matter properly and resolve it as quickly as possible, we ask that you contact our customer service team directly with your order details.
Kind regards,
Customer Service
No Return. No Customer Service from Nalani and sent product I didn’t order. They refuse to accept their error. AVOID NALANI
Ordered a set of lamps and there are 3 choices of colour - gold, nickel and black. I ordered nickel and gold arrived. I’ve emailed 6 times, sent numerous emails with photos and still I don’t have either a returns option or a replacement alternative. Order #1325. Never had to deal with such a poor company. I spent money at #Nalani in good faith to purchase a product and received rubbish and have been treated like rubbish!!!
15 december 2025
Omdöme utan inbjudan
Svar från Nalani
Hey Discerning123,
We’re sorry to hear about this experience. Receiving the incorrect colour is certainly not what we aim to deliver. Our support team is currently reviewing your case under order #1325, and we will ensure this is resolved with an appropriate replacement or return option. Thank you for your patience while we work to correct this.
Kind regards,
ÐO not buy anything from them they…
ÐO not buy anything from them they scammers
1 december 2025
Omdöme utan inbjudan
Scammers!!!
I have also been scammed! Waited and waited for my daughters Squishmallow advent calendar to arrive and when it has it is nothing like Squishmallow. Bits are falling off, facial features are drawn on. An absolute disgrace! Do not buy from these people!
12 december 2025
Omdöme utan inbjudan
Svar från Nalani
Hey Lisa,
We’re sorry to hear that you feel this way. We encourage you to contact our customer service team directly with your order details so we can review your case and work toward a resolution.
Kind regards,
Customer Service
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.